Avaya MultiVantage, Installation Manual

Page: 218 / 246

Multimedia communications products: MMCX, MMCH,
ESM
555-233-116
218
Issue 4 October 2002
How to place a ProShare video call
1. Boot the ProShare computer.
2. Open the camera lens. Be sure the green LED is on.
3. Open ProShare Personal Conferencing program group from the
Windows
™
Program Manager screen.
4. Double click on the ProShare Conferencing icon.
5. If this is a first time install, click on OK for the camera test. This test can
take several minutes to complete.
6. After the tutorial runs (if desired) and the product is registered, the
ProShare application opens with 2 video windows.
7. Click on the Call button. A telephone dial pad appears. Use the dial pad to
enter the telephone number of the desired extension to place a test call to.
The ProShare only makes 2 B calls. The telephone number entered is used
to place both calls. To place a 2B (two 74 kB channels) call to 2 different
telephone extensions, separate them with a colon “:”. To place a 57 kB call
instead of a 74 kB call, enter a pound “#” sign to the end of the called party
extension.
8. To initiate the call, click on the DIAL button on the handset window. The
dialing status displays where the extension was entered. When the
connection is made, remote video appears.
Troubleshooting ProShare
Symptom: Any attempt to place a data call to the complex’s voice station is
denied by the ProShare.
Solution: When configuring the ProShare, you entered the voice extension of the
complex. You need to enter the data extension (Step G, below). To do this:
a. Go to the ProShare directory and run the Diagnostics and Utilities program.
b. Double click on the Hardware and ISDN Configuration utility.
c. Choose ISDN Line Configuration.
d. Set Protocol = custom and Manufacturer = AT&T (5ESS). Click on the
Accept button.
e. Set Switch = PBX, PBX Type = G3r or G3i (for G3si). Click on the Accept
button.
f. Set Phone Call Support = No and click on the Accept button.
g. Set #Phone Numbers = 1, #SPIDs = 0, and Phone Number to the data
endpoint extension. Click on the Accept button.