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About this Book

Overview

Upgrade and Service Guide for the Avaya G350 Media Gateway

11

June 2004

About this Book

Overview

The Upgrade and Service Guide for the Avaya G350 Media Gateway describes how an on-site technician
without specialized expertise in the Avaya G350 Media Gateway can assist a trained technician working
either on-site or from a remote location to perform system maintenance tasks, including:

•

adding new telephones and fax machines

•

adding new trunks

•

adding data devices, such as computers

•

adding media modules

•

upgrading firmware and software

•

assisting troubleshooting

This book describes the tasks the on-site technician must perform, such as:

•

preparing hardware

•

physically installing and connecting hardware

•

providing connectivity

•

testing configuration

•

identifying faults

•

responding to common problems

This book also describes the front panel of the Avaya G350 Media Gateway, including the optional media
modules.

For installation instructions, refer to Installation of the Avaya G350 Media Gateway, 555-245-104 or
Quick Start for Hardware Installation, 03-300148.

Audience

The information in this book is intended for use by Tier 1 service technicians, IT managers, and users.

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Summary of Contents for Media Gateway G350

Page 1: ...Upgrade and Service Guide for the Avaya G350 Media Gateway 555 245 106 Issue 2 June 2004 ...

Page 2: ...sions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous ta...

Page 3: ...l aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for th...

Page 4: ...ons may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Sup...

Page 5: ...ding us comments 14 1 Introduction 15 Features 15 Applications 16 2 Preparing for configuration 17 Configuration overview 17 Connecting a modem 17 Enabling the modem 18 Enabling a USB modem connected to the G350 chassis 19 Enabling a serial modem connected to the G350 chassis 24 Enabling a USB modem connected to the Avaya S8300 Media Server 30 3 Adding telephones 35 Connecting the telephone 35 Con...

Page 6: ...WAN link 46 Connecting an E1 T1 WAN link 46 Connecting an Ethernet WAN link 46 Preparing for configuration 47 Testing 47 6 Adding an Avaya Partner Contact Closure Adjunct 49 7 Adding a media module 51 General instructions and precautions 51 Combination limitations 51 Allocating slots 52 Module types 53 Voice modules 53 Data modules 54 Inserting media modules 54 Over Voltage and Sneak Current Prote...

Page 7: ...d the GIW 64 Set up a TFTP server 64 Download G350 firmware files to a local TFTP server 66 Installing firmware from the TFTP server on the S8300 Media Server 67 Prepare to install the firmware on the G350 68 Run the GIW 68 Overview of GIW tasks for the G350 68 Local upgrade of a G350 with an S8300 Media Server 69 Remote upgrade of a G350 with an S8300 Media Server 69 Remote upgrade of a G350 with...

Page 8: ...9 LEDs 79 The front panel of the Avaya MM314 media module 79 Ports 80 Alarm LED 80 Port LEDs 80 The front panel of the Avaya MM340 media module 81 Ports 81 LEDs 81 The front panel of the Avaya MM342 media module 82 Ports 82 LEDs 82 The front panel of the Avaya MM710 media module 83 Ports 83 LEDs 83 The front panel of the Avaya MM711 media module 84 Ports 84 LEDs 84 The front panel of the Avaya MM7...

Page 9: ...l of the Avaya MM720 media module 88 Ports 88 LEDs 88 The front panel of the Avaya MM722 media module 89 Ports 89 LEDs 89 12 Troubleshooting 91 One telephone stops working 91 Several telephones stop working 91 No power on the G350 92 A trunk stops working 92 A WAN line stops working 92 Index 93 ...

Page 10: ...Contents 10 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

Page 11: ... as computers adding media modules upgrading firmware and software assisting troubleshooting This book describes the tasks the on site technician must perform such as preparing hardware physically installing and connecting hardware providing connectivity testing configuration identifying faults responding to common problems This book also describes the front panel of the Avaya G350 Media Gateway i...

Page 12: ...Documentation The system displays the Welcome to Product Documentation page 3 On the right side of the page type 555 245 106 and then click Search The system displays the Product Documentation Search Results page 4 Scroll down to find the latest issue number and then click the book title that is to the right of the latest issue number 5 On the next page scroll down and click one of the following o...

Page 13: ...e US For help with Feature administration and system applications call the Avaya DEFINITY Helpline at 1 800 225 7585 Maintenance and repair call the Avaya National Customer Care Support Line at 1 800 242 2121 Toll fraud call Avaya Toll Fraud Intervention at 1 800 643 2353 International For all international resources contact your local Avaya authorized dealer Trademarks All trademarks identified b...

Page 14: ...t this book To reach us by Mail send your comments to Avaya Inc Product Documentation Group Room B3 H13 1300 W 120th Ave Westminster CO 80234 USA E mail send your comments to document avaya com Fax send your comments to 1 303 538 1741 Ensure that you mention the name and number of this book Upgrade and Service Guide for the Avaya G350 Media Gateway 555 245 106 ...

Page 15: ...ver controls the routing of voice traffic through the G350 The media server can be either internal a media module or external a device elsewhere on the network The media server is managed by the Avaya Communication Manager Plugable media modules provide interfaces for many types of telephones and trunks This allows you to incorporate legacy end point devices such as analog and digital telephones T...

Page 16: ... Avaya Enterprise Connect In this mode the G350 is controlled by an external media server This may be a standalone media server such as the S8500 or the S8700 or a separate media gateway in a standalone configuration The G350 may also house an S8300 Media Server module to function as a Local Survivable Processor LSP which can take over control of the G350 if the external media server stops serving...

Page 17: ...trained technician performs the configuration in one of the following ways Remote configuration the technician performs the configuration via a modem connection from a remote location Local configuration the technician performs the configuration at the local site using a network connection or laptop computer connected to the G350 Combined remote local configuration in some cases a local technician...

Page 18: ... recommended to use a Multitech MultiModem USB MT5634ZBA USB V92 You can connect a serial modem to the front panel of the Avaya G350 Media Gateway Attach a DB 25 adaptor to the modem and connect an Avaya RJ 45 serial cable to the DB 25 adaptor and the CONSOLE port on the front panel of the G350 It is recommended to use a Multitech MultiModemZBA MT5634ZBA Enabling the modem You may be asked to enab...

Page 19: ... server NOTE Firmware upgrades for the G350 and media modules can either be installed from CD or downloaded from the Web 2 Download GIW Gateway Installation Wizard from the Avaya website support avaya com avaygiw to the laptop computer The laptop should be running Windows 2000 or Windows XP to support GIW 3 Plug one end of a flat RJ 45 to RJ 45 cable into a DB 9 adapter 4 Plug the RJ 45 connector ...

Page 20: ...m 20 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 7 Click Continue The COM Port Selection screen appears Figure 2 GIW COM Port Selection screen 8 Select the COM port on the laptop that you are using the connect to the G350 ...

Page 21: ...he modem Upgrade and Service Guide for the Avaya G350 Media Gateway 21 June 2004 9 Click Continue The G350 Wizard Usage Options screen appears Figure 3 GIW G350 Wizard Usage Options screen 10 Select Enable the modem for remote installation ...

Page 22: ...tion Enabling the modem 22 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 11 Click Continue The G350 Modem Type Selection screen appears Figure 4 GIW G350 Modem Type Selection screen 12 Select USB Modem ...

Page 23: ...n screen appears Figure 5 GIW G350 USB Modem Configuration screen 14 Fill in the fields in the G350 USB Modem Configuration screen using the values you get from the project manager NOTE To obtain the CHAP Secret password you must use the Automatic Registration Tool ART For instructions on using the ART tool see Installation of the Avaya G350 Media Gateway 555 245 104 ...

Page 24: ...ith the following settings Automatically detect settings No Username Password or Domain Security Show Terminal Window 21 Dial in to the modem from the remote PC 22 When prompted provide the access login and password in the Terminal Window 23 Close the Terminal Window to complete the connection Enabling a serial modem connected to the G350 chassis If you plan to connect the modem to the CONSOLE por...

Page 25: ...pgrades for the G350 and media modules can either be installed from CD or downloaded from the Web 2 Download GIW Gateway Installation Wizard from the Avaya website support avaya com avaygiw to the laptop computer The laptop should be running Windows 2000 or Windows XP to support GIW 3 Plug one end of a flat RJ 45 to RJ 45 cable into a DB 9 adapter 4 Plug the RJ 45 connector at the other end of the...

Page 26: ...m 26 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 7 Click Continue The COM Port Selection screen appears Figure 8 GIW COM Port Selection screen 8 Select the COM port on the laptop that you are using the connect to the G350 ...

Page 27: ...edia Gateway 27 June 2004 9 Click Continue The G350 Wizard Usage Options screen appears Figure 9 GIW G350 Wizard Usage Options screen 10 Select Enable the modem for remote installation 11 Click Continue The G350 Modem Type Selection screen appears Figure 10 GIW G350 Modem Type Selection screen ...

Page 28: ...on screen appears Figure 11 GIW G350 Serial Modem Configuration screen 13 Fill in the fields in the G350 Serial Modem Configuration screen using the values you get from the project manager NOTE To obtain the CHAP Secret password you must use the Automatic Registration Tool ART For instructions on using the ART tool see Installation of the Avaya G350 Media Gateway 555 245 104 ...

Page 29: ...8 Disconnect the flat cable from the COM port of the laptop computer 19 Connect the flat cable to the DB 25 connector on the modem 20 To ensure that the modem is enabled correctly set up a dialup connection on a remote PC with the following settings Automatically detect settings No Username Password or Domain Security Show Terminal Window 21 Dial in to the modem from the remote PC 22 When prompted...

Page 30: ... USB modem to one of the USB ports on the S8300 module 3 Connect the laptop computer to the Services port on the S8300 module Use a standard Ethernet crossover cable 4 Configure the network settings on the laptop according to the following tables Table 1 TCP IP Settings Table 2 Internet Browser Settings The names of the dialog boxes and buttons vary on different operating systems and browser relea...

Page 31: ...n Internet Explorer and browse to 192 11 13 6 The welcome screen for Avaya Integrated Management appears Figure 13 Avaya Integrated Management Welcome screen 6 Click Continue The Logon screen for Avaya IM appears Figure 14 Avaya Integrated Management Logon screen 7 Enter your S8300 initial entry username in the Logon ID box ...

Page 32: ...e and Service Guide for the Avaya G350 Media Gateway June 2004 8 Click Logon A Password box appears 9 Enter your password in the password box 10 Click Logon The main menu for Avaya Integrated Management appears Figure 15 Avaya Integrated Management main menu ...

Page 33: ...odem Upgrade and Service Guide for the Avaya G350 Media Gateway 33 June 2004 11 Select Launch Maintenance Web Interface The Maintenance Web Pages Notice Page appears with the menu in the left panel Figure 16 Maintenance Web Pages Notice screen ...

Page 34: ...Select Enable modem for one incoming call 14 Click Submit The modem is now enabled 15 To ensure that the modem is enabled correctly set up a dialup connection on a remote PC with the following settings Automatically detect settings No Username Password or Domain Security Show Terminal Window 16 Dial in to the modem from the remote PC 17 When prompted provide the access login and password in the Te...

Page 35: ...re are some differences in how to connect a telephone depending on the type of telephone you are connecting This section provides separate instructions for connecting various types of telephones as follows Connecting an IP telephone Connecting a DCP telephone Connecting an analog telephone or fax machine Connecting an IP telephone This section explains how to connect an IP telephone The main diffe...

Page 36: ...use harm to personnel and equipment To connect the new DCP telephone plug the telephone into a network jack in the wall The jack must be wired to a DCP telephone port on the Avaya G350 Media Gateway If the project manager gave you a preassigned port connect the telephone to the preassigned port If you do not have a preassigned port note the extension and port number of the port to which you connec...

Page 37: ...M717 socket 3 Thread a tie wrap through the small bracket to the right of the MM717 socket 4 Fasten the tie wrap around the cable to secure the cable to the right side of the MM717 socket 5 Connect the other end of the amphenol cable to a punch down block that converts the single amphenol connector to 24 RJ 11 jacks 6 Plug the DCP telephone into an RJ 11 port on the punch down block or into a tele...

Page 38: ...have a preassigned port note the extension and port number of the port to which you connect the telephone or fax machine If the network jack is not yet wired to the Avaya G350 Media Gateway you must connect it The Avaya G350 Media Gateway front panel contains two analog line ports These ports are marked LINE above each port and 2 and 3 beneath each port respectively NOTE The leftmost LINE analog t...

Page 39: ...n analog telephone or fax machine See Adding a media module on page 51 Preparing for configuration Before the software configuration for the new telephone takes place gather the following information name and location of the owner of the telephone model number of the telephone extension of the telephone slot and port number on the Avaya G350 Media Gateway to which the telephone connects In additio...

Page 40: ...est the telephone To test the telephone perform the following two steps 1 Make outgoing calls from the telephone Make sure you hear a dial tone when you pick up the receiver Make sure you can make both an internal within the local network and an external outside of the local network call 2 Make a call to the telephone from both within the network and outside of the network ...

Page 41: ...nstalls the trunk and verifies that the trunk is working properly before you contact the technician that is performing or supervising the configuration Note the telephone number of the trunk Special considerations when ordering an analog trunk When you order an analog trunk there are several recommendations depending on your system s particular needs For optimal functioning of the Emergency Transf...

Page 42: ...e of a power outage or disconnection from an external media server The TRUNK port is usually used in this emergency scenario to channel all incoming calls to LINE and to send all outgoing calls from LINE to an outside line In addition the following Avaya media modules contain analog trunk ports Avaya MM711 contains eight analog ports that you can use for either telephone and fax lines or trunk lin...

Page 43: ...ules you must install at least one of these modules in order to add an ISDN BRI trunk See Adding a media module on page 51 Connecting an E1 T1 trunk To connect an E1 T1 trunk plug the trunk line into the E1 T1 port in the Avaya MM710 media module Make sure the SIG LED lights Figure 27 The MM710 media module If you do not have an Avaya MM710 media module you must install it See Adding a media modul...

Page 44: ...o the Avaya G350 Media Gateway See Preparing for configuration on page 17 Be ready to assist the technician that is performing or supervising the configuration during the configuration Testing After installation and configuration of the trunk is complete test the trunk To test the trunk 1 Make outgoing calls from the trunk Ask the technician that is performing or supervising the configuration for ...

Page 45: ...cting a modem on page 17 Preparing for configuration Testing The following sections explain how to perform these tasks for each type of WAN line that you can add to the Avaya G350 Media Gateway Ordering the line If you need to order the WAN line make sure that the service provider installs the line near the physical location of the G350 and verifies that the line is working properly before you con...

Page 46: ...MM342 media module you must add it See Adding a media module on page 51 Connecting an E1 T1 WAN link You must connect the E1 or T1 WAN line to the Avaya MM340 media module To connect the WAN line plug the WAN line into the E1 T1 port on the MM340 media module This port is marked E1 T1 Use an unshielded twisted pair cable straight or crossover depending on the WAN equipment Figure 29 The MM340 medi...

Page 47: ... the Avaya G350 Media Gateway See Preparing for configuration on page 17 Be ready to assist the technician that is performing or supervising the configuration during the configuration Testing After installation of the WAN line is complete test the link by verifying that the SIG LED for the port to which the link connects is lit It is also recommended that you request the technician who performed t...

Page 48: ...Adding a WAN link Testing 48 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

Page 49: ... or voice recording units The CC port can be configured so that the connected devices can be controlled by an end device such as a telephone For example a user can unlock a door by keying a sequence into a telephone keypad To install the contact closure 1 Follow the installation instructions in the Avaya Partner Contact Closure Adjunct Installation Instructions leaflet to install the Contact Closu...

Page 50: ...Adding an Avaya Partner Contact Closure Adjunct 50 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

Page 51: ...e a permissible slot to each media module See Allocating slots on page 52 WARNING The Avaya G350 Media Gateway must not be operated with any slots open Failure to cover empty slots with the supplied blank plates can cause overheating due to inadequate air distribution CAUTION Wear an anti static wrist ground strap whenever handling components of an Avaya G350 Media Gateway Connect the strap to an ...

Page 52: ... shown in Figure 30 below Figure 30 The G350 front panel ports and slots The following table describes which media modules can be inserted into which slots Table 3 Permitted slots for media modules Media module Permitted slots MM312 V6 MM314 V6 MM340 V2 V3 V4 V5 MM342 V2 V3 V4 V5 MM710 V1 V2 V3 V4 V5 MM711 V1 V2 V3 V4 V5 MM712 V1 V2 V3 V4 V5 MM714 V1 V2 V3 V4 V5 MM717 V1 V2 V3 V4 V5 MM720 V1 V2 V3...

Page 53: ...sary when you add telephones fax machines and trunks to the new module See Adding telephones on page 35 and Adding trunks on page 41 Some configuration of the Avaya Communication Manager is necessary when you install an MM710 MM720 or MM722 media module This configuration is performed by a specially trained technician either remotely or on site The G350 supports the following Avaya voice media mod...

Page 54: ...a modules other than the S8300 Media Server Make sure to insert media modules in a permissible slot for the type of module you are installing For information about which slots to allocate to which modules see Allocating slots on page 52 Some media modules might require additional components For example the MM314 media modules requires a Gigabit Interface Connector GBIC to connect to the Gigabit Et...

Page 55: ...odule does not become twisted or disengaged from the guides Figure 31 Inserting a media module 4 Apply firm pressure to engage the connectors NOTE The media module connector has different length pins The long pins engage first to provide grounding Medium length and short pins provide power and signal 5 Lock the media module into the chassis by tightening the spring loaded captive screws on the fro...

Page 56: ...personnel and equipment The following devices have been evaluated or tested and approved to protect the media modules from over voltages and sneak current protection Avaya MM712 DCP either 146E IROB In Range Out of Building or 4C3S 75 solid state protectors for surge and sneak current Avaya MM710 T1 E1 over voltage and sneak protection for the Avaya MM710 T1 E1 media module is provided on the Medi...

Page 57: ... Connecting the data device This section explains how to connect a data device to the G350 There are some differences in how to connect a data device depending on the type of data device you are connecting This section provides instructions for connecting various types of data devices as follows Preparing for configuration Connecting a switch or a network data port Connecting a server Connecting a...

Page 58: ... as IP phones that need to be powered through the G350 Figure 32 The MM314 media module Connecting a computer There are several possible ways to connect a computer to the G350 You can connect a new computer directly to the G350 to a switch connected to the G350 or to the data port of an IP telephone connected to a PoE port on the G350 The connection is determined by your network topology Follow in...

Page 59: ...d by your network topology Follow instructions from the project manager who determines where you should connect the server The following are the most typical options for connecting a server to the Avaya G350 Media Gateway Direct Connection to a port on the MM314 media module If your Avaya G350 Media Gateway includes an MM314 media module you might be asked to connect the server to one of several d...

Page 60: ... to an IP telephone be ready to provide the extension of the telephone to which the data device connects and the slot and port number on the G350 to which the telephone connects In addition you may need to connect a modem or a laptop computer to the G350 See Preparing for configuration on page 17 Be ready to assist the technician that is performing or supervising the configuration with the configu...

Page 61: ... an S8300B board before beginning the upgrade This chapter explains how you can assist the technician that is performing or supervising the configuration to upgrade the software either with or without an Avaya S8300 Media Server Upgrading the software using a CD ROM drive For both a local and a remote upgrade the upgrade software is usually installed from a CD ROM drive connected to the S8300 If t...

Page 62: ... to connect a modem This depends on the exact method by which the technician performs the upgrade Be prepared to assist the technician that is performing or supervising the configuration by providing information such as the IP address of the Avaya G350 Media Gateway Performing the upgrade You can upgrade the S8300 software using the Avaya IW or the Upgrade Tool The process for upgrading S8300 soft...

Page 63: ...8300 Media Server Issue 4 555 234 100 Upgrading Software and Firmware Avaya S8500 Media Server Issue 2 555 245 111 Upgrading Software and Firmware Avaya S8700 Media Server Issue 2 555 245 115 For instructions on upgrading firmware along with the software of an S8300 Media Server attached to the G350 and functioning as the G350 s primary controller ICC mode or LSP see Job Aid Avaya Installation Wiz...

Page 64: ...you need to perform the upgrade Verify that the information provided by the project manager includes all the information needed for the upgrade Download the GIW For instructions on downloading and using the GIW see Enabling a USB modem connected to the G350 chassis on page 19 Set up a TFTP server To load individual firmware files on an Avaya G350 Media Gateway you must place the files on a PC conn...

Page 65: ...ctions to install it By default the installation program creates the directory C Program Files Walusoft TFTPSuite containing the application files 8 When the file has been installed go to the directory where the software was installed and double click the file tftpserver32 exe to open the program The TFTP Server window appears and displays the IP address of the PC in the upper border plus port 69 ...

Page 66: ...Media Gateways Media Servers G700 Media Gateway S8300 Media Server or G350 Media Gateway Firmware Downloads G350 and G700 Firmware Downloads A list of firmware files appears 3 Locate the file names that match the files listed in your planning documentation See Table 6 Sample Software and Firmware Filenames on page 67 for sample firmware file names 4 Double click the file name of the file you want ...

Page 67: ... Media Server s IP address as the TFTP server containing the new firmware files To copy firmware files to the tftpboot directory of an S8300 Media Server 1 Use Telnet Avaya Site Administration or another tool to access the S8300 Media Server command line 2 Log in as craft 3 At the Linux prompt type cd var home ftp pub and press Enter The Linux prompt reappears The current directory has changed to ...

Page 68: ...n the directory appears 8 Check the directory to make sure the firmware files you want to install are listed Prepare to install the firmware on the G350 Before installing the firmware on the G350 1 Verify the contents of the tftp directory 2 Determine which firmware to install Run the GIW 1 For instructions on downloading and running the GIW see Enabling a USB modem connected to the G350 chassis o...

Page 69: ...e latest versions from the Support Web site to the laptop You can then use the Avaya IW to upgrade the firmware Remote upgrade of a G350 with an S8300 Media Server You may need to upgrade firmware on a remote G350 Media Gateway that contains an S8300 Media Server as an LSP The software and firmware for upgrading these devices may be contained in a tar file on a CD ROM You would normally only use t...

Page 70: ...y of the S8300 Media Server 3 Use the Upgrade Tool from the primary controller to perform the upgrade See Job Aid Upgrade Tool and Worksheets 555 245 757 NOTE An alternative method for upgrading firmware remotely would be to connect to the G350 through a USB or serial modem In this scenario firmware files must be loaded on an FTP or TFTP server on the LAN connected to the G350 and the upgrade perf...

Page 71: ...ms for Upgrading New file name for target tar file for LSP and primary controller not used with Gateway Installation Wizard or for individual files G350 Processor G350 Device Manager MM312 24 port DCP Media Module MMANALOG Integrated Analog MM710 E1 T1 Media Module MM711 Analog Port Trunk Media Module MM712 DCP Media Module MM714 Global Analog Media Module MM717 24 port DCP Media Module M720 BRI M...

Page 72: ...Upgrading the G350 firmware Software and firmware upgrade files for upgrade 72 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

Page 73: ...front panel of the Avaya G350 Media Gateway chassis without any media modules The subsequent sections describe the front panels of the modules that you can insert in the Avaya G350 Media Gateway The front panel of the Avaya G350 Media Gateway chassis The chassis of the Avaya G350 Media Gateway consists of One high density media module slot V6 Five standard media module slots V1 through V5 Integrat...

Page 74: ...og telephone ports of the integrated analog media module An analog relay between TRUNK and the first LINE port provides the Emergency Transfer Relay ETR feature This feature provides an emergency link between the telephone connected to LINE port 2 and the trunk connected to the TRUNK port if power is disconnected from the G350 or if the G350 becomes unregistered from its Media Gateway Controller M...

Page 75: ...340 and MM342 into any slot except slot V1 For more information about adding media modules see Adding a media module on page 51 System LEDs The system LEDs show the status of the Avaya G350 Media Gateway The following table shows the meaning of the system LEDs when they are lit Table 10 Buttons on the G350 front panel Button Description RST Reset button Resets chassis configuration ASB Alternate S...

Page 76: ...omatically lock or unlock doors or voice recording units The CCA port can be configured so that the connected devices can be controlled by an end device such as a telephone For example a user can unlock a door by keying a sequence into a telephone keypad For more information on Contact Closure see Installation of the Avaya G350 Media Gateway 555 245 104 Router port ETH WAN ETH WAN is a standard RJ...

Page 77: ... G350 firmware These may be different versions The purpose of this feature is to provide software redundancy If one of the versions becomes corrupted you can reset the G350 using the other version This is particularly important when uploading new versions By default when you turn on or reset the G350 the G350 loads firmware from Bank B This default setting can be changed by the system administrato...

Page 78: ...eled SERVICES and is located in the center of the front panel The S8300 s two USB ports are labeled USB 1 and USB 2 They are located towards the right of the front panel Port LEDs The following table shows the meaning of the S8300 s LEDs when they are lit In addition the front panel of the S8300 has a LED labeled OK TO REMOVE which is connected to a button labeled SHUT DOWN This LED indicates that...

Page 79: ... MM312 s 24 DCP ports are labeled 1 through 24 LEDs The following table shows the meaning of the MM312 s LEDs when they are lit The front panel of the Avaya MM314 media module The MM314 media module is a LAN media module that provides 24 10 100 Base T Ethernet access ports with inline Power over Ethernet PoE One Gigabit Ethernet 1000 uplink access port LED Name Color Meaning ALM Alarm Red The modu...

Page 80: ...icate particular functions The function LED that is lit indicates which function the network port LEDs are reporting For example if the LNK LED is lit the port LEDs indicate whether the network links for the specific ports are functioning properly To the right of the function LEDs are two push buttons Use these buttons to select the function you want the port LEDs to report For example if the COL ...

Page 81: ...hey are lit FC Symmetric Flow Control If the port LED is lit the port is operating in Full Duplex and Flow Control mode If the port LED is off the port s Flow Control mode is disabled or the port is operating in Half Duplex mode Hspd High Speed If the LED is lit the port is operating at the higher of its possible speeds LAG Link Aggregation Trunking If the LED is lit the port belongs to a LAG PoE ...

Page 82: ...following figure shows the MM342 media module front panel Figure 38 The MM342 media module front panel Ports The MM342 contains one WAN SCSI access port LEDs The following table shows the meaning of the MM342 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green A port is being initialized or a loopback is pr...

Page 83: ...re 39 The MM710 media module front panel NOTE The six ports in the middle of the front panel are used for testing Ports The MM710 contains an E1 T1 port LEDs The following table shows the meaning of the MM710 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module ...

Page 84: ...g trunks The following figure shows the MM711 front panel Figure 40 The MM711 media module front panel Ports The MM711 s eight universal analog ports are labeled 1 through 8 LEDs The following table shows the meaning of the MM711 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being per...

Page 85: ...e 41 The MM712 media module front panel Ports The MM712 s eight DCP telephone ports are labeled 1 through 8 LEDs The following table shows the meaning of the MM712 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the media server or the module is perform...

Page 86: ... four analog telephone ports are labeled 1 through 4 These ports can also be used for DID trunks The MM714 s four analog trunk ports are labeled 5 through 8 LEDs The following table shows the meaning of the MM714 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the mod...

Page 87: ...s to these jacks The MM717 does not support four wire DCP telephones Figure 43 The MM717 media module front panel Ports The MM717 contains a single 25 pair amphenol connector which can be connected by an amphenol cable to a breakout box or punch down block containing RJ 45 jacks LEDs The following table shows the meaning of the MM714 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red Th...

Page 88: ...0 front panel Figure 44 The MM720 media module front panel Ports The MM720 s eight ISDN BRI ports are labeled 1 through 8 LEDs The following table shows the meaning of the MM720 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the media server or the mod...

Page 89: ... The MM722 media module front panel Ports The MM722 contains two ISDN BRI ports LEDs The following table shows the meaning of the MM722 s LEDs when they are lit LED Name Color Meaning ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the media server or the module is performing a self test upon initial...

Page 90: ...Front panel description The front panel of the Avaya MM722 media module 90 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

Page 91: ...nnection is loose and tighten the connection if necessary If the telephone still does not work go on to the next step 5 Check the LEDs on the module to which the telephone connects Make sure the LED for the port to which the telephone is connected is lit If it is not lit the problem may be with the port or the module If the ALM LED is lit this is also an indication that there is a problem with the...

Page 92: ...to which the trunk connects If it is lit there may be a problem with the module Contact your project manager If not go on to the next step For information on the various modules and their LEDs see Front panel description on page 73 3 Check the ALM LED on the Avaya G350 Media Gateway chassis If it is lit there may be a system wide problem Contact your project manager See The front panel of the Avay...

Page 93: ...ata device 57 DCP telephone 36 E1 T1 trunk 43 E1 T1 WAN link 46 Ethernet WAN link 46 fax machine 38 IP telephone 35 ISDN BRI trunk 42 modem 17 network data port 57 server 59 switch 57 Connecting continued telephone 35 USP WAN link 46 WAN 45 CONSOLE port 18 Console port see CON port Contact closure 49 76 D Data device adding 57 connecting 57 preparing for configuration 60 Data modules 53 Data ports...

Page 94: ...83 MM711 media module 39 84 MM712 media module 38 85 MM714 media module 39 86 MM717 media module 87 MM720 media module 43 88 MM722 media module 43 89 Modem connecting 17 18 enabling 18 Module types data 53 voice 53 N Network data ports 57 O Ordering analog trunk 41 trunk 41 WAN line 45 Over voltage protection 56 protection devices 56 P Physical description 74 Ports analog telephone 76 CCA 76 CON 7...

Page 95: ... device 60 switch type data device 60 telephone 40 trunk 44 WAN link 47 Topologies 16 Troubleshooting no power on the G350 92 one telephone stops working 91 several telephones stop working 91 trunk stops working 92 WAN line stops working 92 Trunk adding 41 connecting 42 ordering 41 preparing for configuration 44 stops working 92 testing 44 Types of modules 53 U Upgrading Avaya Communication Manage...

Page 96: ...Index W 96 Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004 ...

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