Avaya 555-233-784, User Manual

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Basic Troubleshooting Chart Telephone Management and Troubleshooting
8-6 Issue 2.0 December 2003
Audio quality is poor, specifically,
you hear an echo while using a
handset, static, sudden silences
(gaps in speech), clipped or garbled
speech, etc. Various potential network problems may be
causing the problem.
Access the Network Audio Quality screen
(described in
Viewing the Network Audio Quality in
Chapter 6 ) to provide your System Administrator
with specific information related to this problem.
Contact your LAN Administrator with as complete a
description of the problem as possible.
No dial tone Check that both the handset and line cords into the
phone are securely connected. Note that there
might be a slight operational delay if you unplug
and reconnect the phone.
Reset or power cycle the phone with your System
Administrator’s assistance. (See the section titled
Resetting and Power Cycling the IP Telephone for
details.)
Contact your System Administrator if the above
steps do not produce the desired result.
Phone does not ring Use the Up/Down Volume keys to set your ringer
volume to a higher level.
From another phone, place a call to your extension
to test this suggested solution.
A feature does not work as
indicated in this guide (for example,
the Redial button doesn’t operate
as described) Verify the procedure and retry. For certain features,
you must lift the handset first or place the phone
off-hook.
Contact your System Administrator if the above
action does not produce the desired result. Your
telephone system might have been specially
programmed for certain features applicable only to
your installation.
All other IP Phone problems Contact your System Administrator.
Problem/Symptom Suggested Solution