Telephone Management and Troubleshooting
Basic Troubleshooting Chart
Issue 2.0 December 2003
8-5
Basic Troubleshooting Chart
Problem/Symptom
Suggested Solution
Phone does not activate after
connecting it the first time
Unless your System Administrator has already
initialized your telephone, you might experience a
delay of several minutes before it becomes
operational. Upon plug-in, your telephone
immediately begins downloading its operational
software, its IP address, and any special features
programmed by your System Administrator from
the server to which it is connected. Report any
delay of more than 10 minutes to your System
Administrator.
Phone does not activate after a
power interruption
Allow a few minutes for re-initialization after
unplugging, powering down the phone, server
problems, or other power interruption causes.
Phone worked earlier but does not
currently seem to work
Contact your System Administrator.
Display shows an
error/informational message
Most messages involve server/phone interaction. If
you cannot resolve the problem based on the
message received, contact your System
Administrator for resolution.
Speakerphone does not operate
Ask your System Administrator if your
Speakerphone was disabled.
Characters do not appear on the
Display screen
See “Phone does not activate after connecting it
the first time.”
Check all lines into the phone to ensure that it is
properly connected.
Check the power source to ensure that your
telephone is receiving power.
Perform the following Test procedure: with the
telephone idle (on-hook), press and release the
Mute button, then press the following numbers on
the dialpad: 8 3 7 8 # (which stands for TEST). The
display should indicate the self-test has started,
then report if the test was successful or failed. If
nothing appears on the display, and the phone is
receiving power, your phone may need to be
replaced.
If these suggested solutions do not resolve the
problem, reset or power cycle the phone with your
System Administrator’s assistance.
Summary of Contents for 555-233-784
Page 1: ...4610SW IP Telephone Release 2 0 User s Guide 555 233 784 Issue 2 0 December 2003...
Page 2: ......
Page 10: ...Contents x Issue 2 0 December 2003...
Page 14: ...Related Documentation Training About This Guide xiv Issue 2 0 December 2003...
Page 36: ...Logging Off the Phone Using Your 4610SW IP Telephone 2 12 Issue 2 0 December 2003...
