COMMON ISSUES
Issue
Cause
Solution
Door only opens
partially after width
programming.
Incomplete learn
cycle.
Remove the unit cover. Power the system off and back on. Once
the door is closed, reprogram the opening width by flipping DIP
switch #1 back and forth. Ensure the door opens fully during the
programming process.
Door emits a loud
grinding noise when
closed.
Lack of pressure
between track and
motor wheel.
If your door has height adjustment screws, either raise the sliding
door panel to raise the Autoslide tracks tighter to the motor wheel
(assuming the unit is top mounted) or slightly shim the unit down to
the tracks. Ensure the tracks and unit are not loosely mounted.
Door does opens
partially and
automatically opens
after every close.
Motor wheel is
skipping on track
and offsetting the
unit
’
s calibration.
If your door has height adjustment screws, either raise the sliding
door panel to raise the Autoslide tracks tighter to the motor wheel
(assuming the unit is top mounted) or slightly shim the unit down to
the tracks. Ensure the tracks and unit are not loosely mounted.
Door opens/closes
very slowly.
System not
configured for
door
’
s drag weight.
Turn
ON
DIP switch #7 to increase the motor
’
s power output.
Door can
’
t
overcome starting
friction.
Door is either
locked or excess
friction in door.
Ensure door isn
’
t manually locked. Power off unit and manually
open/close door to investigate any excessive friction. Turn
ON
DIP switch #2 to increase starting power in the motor.
Door labors and
excessive noise is
produced during
operation.
Motor wheel and
track may be too
tightly meshed.
Ensure there is only a
slight
gap between the track teeth and the
motor wheel along the entire length of track. Adjust as needed.
Note that if the motor wheel starts to slip on the track, the motor
wheel and track aren
’
t tightly meshed enough.
Door opens at
random.
RFID interference
or falsely tripping
sensor.
Remove the unit cover. Press and release the Sensor Learn button
on the control panel (a red light will turn on), then press and hold
the Sensor Learn button until the red light turns off. This will clear
all wireless sensors. Pair your wireless sensors one by one back to
the system to either eliminate interference or find the falsely tripping
sensor.
For additional support or questions regarding the system and installation, please contact us directly
at
support
@autoslide.com
Summary of Contents for Elite
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