RETURN POLICY - STANDARD RETURN POLICY OVERVIEW
You may return merchandise purchased from Autoslide for a refund or a replacement, provided that the procedures
and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA
number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar
days after it is issued.
Refunds
Products returned with all original parts in original form will not be charged a processing fee. A processing fee of 20
percent will apply to the value of merchandise returned for a refund if original parts are not in their original form.
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned
merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free
shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your
refund.
Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and
simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new
purchase for equal or greater value of your return, we will waive the 20 percent processing fee if it were to apply to
your return.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective
merchandise for a refund if done so within 30 days of purchase.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during
shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days
from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same
model only. You may also return damaged merchandise for a refund if done within 10 calendar days of receipt of
shipment.
Return Shipping
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any
store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will definitely replace the item with a new one. However, we do not cover or
reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement
product to you at our cost and use every good measure to ensure that the replacement order is processed quickly.
If you received Free Shipping on your order, the cost of the original shipping outbound to the shipping address on the
order will be deducted from your refund amount.
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