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of service channels will display.
5.
Select your target service channel and click
Next
to continue. A standard
complaint form will display, on which you are allowed to enter detailed information,
such as personal information, vehicle information, and device information. You
can also attach image or PDF files to the form.
6.
Enter in each input field the appropriate information. To settle the complaint more
efficiently, it is recommended to complete the form with as detailed as possible.
7.
Select the required processing time on the last section according to the urgency
of the case.
8.
Tap
Submit
to send the completed form to Autel's online service center. The
submitted complaints will be carefully read and handled by the service personnel.
16.5 Data Logging
The
Data Logging
option keeps records of all
Feedback
(submitted),
Not Feedback
(not
submitted but saved) or
History
(up to the latest 20 test records) data loggings on the
diagnostics system. You can edit and send test records by using the
Data logging
function.
Autel support personnel will receive and process submitted reports through the Support
platform.
Figure 16-3
Sample Data Logging Screen