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If you have any questions in regards to the operation of this shredder or in need of a spare part, please
contact our service center at:
Aurora Corp. of America
Telephone:
1-800-327-8508 (U.S.A. only) or 1-310-793-5650 (International)
Business hours: Monday to Friday 8:00 am - 5:00 pm PST (Pacific Standard Time)
Email: [email protected]
Or for more information, please visit our website at
http://www.auroracorp.com
Aurora warrants the cutting cylinders of the machine against defects of workmanship and material for a
period of
5 years
from the original purchase date to the original consumer. Aurora warrants all other
parts of the machine against defects of workmanship and material for a period of
1 year
from the
original purchase date to the original consumer.
Should there be a defect or malfunction of this product, Aurora will repair or replace the product free
of charge. Customer is responsible for all shipping charges to return the defective product to Aurora.
A
copy of the proof of purchase showing original purchase date is required.
This warranty
is void if the product has been subject to damage, unreasonable use, improper service, or other causes
not arising from defects in original material or workmanship. This warranty is void if factory seal is bro-
ken or removed from the product. This warranty does not include adjustments, parts or repairs required
by circumstances beyond the control of Aurora.
There are no expressed warranties other than those stated herein.
Any expressed or implied warranties, including but not limited to merchantability and fitness for a par
-
ticular purpose are limited to the above warranty period. Aurora shall not be liable for any incidental
or consequential cost, expenses or damages resulting from any failure defect or malfunction of this
product.
Some states do not allow the exclusion of limitations of implied warranties or consequential damages,
therefore, the above limitations may not apply to you.
This warranty grants you specific legal rights, and you may also have other rights that vary from state to state.
Before returning any product, please call our Service Center for specific return instructions.
Aurora Corp. of America: 1-800-327-8508 USA ONLY
310-793-5650 INTERNATIONAL • [email protected]
TROUBLESHOOTING
SERVICE CENTER
LIMITED PRODUCT WARRANTY
the unit to “Auto” and insert paper to shred. The sensor that activates the shredder in Auto mode
is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be
activating the optical sensor. It is also possible that the feed slot has become blocked with paper.
Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly
in the center of the feed slot, while applying force to help push the jammed paper through. This will
usually clear any paper blockage.
How to clear a paper jam in the shredder.
1)
Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and
loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively
clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode
to continue shredding. Repeat steps if needed.
2)
With stubborn situations where the reverse function does not help, you may loosen the jammed
paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the
feed slot where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return
the shredder back to
Auto-On mode
.
If required, an index card or a rigid sheet of
cardstock (old greeting card or folded file folder) can be fed into the shredder to
help push the jammed paper through.
The shredder is constantly running while in “Auto (On)” mode.
1)
It is possible that the activation sensor, which starts the shredder, has become blocked with paper.
Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly
in the center of the feed slot, while applying force to help push the jammed paper through. This will
usually clear any paper blocking the activation sensor and feed entry.
2)
The activation sensor is being triggered by dust, debris, or oil. A cotton swab may be
used to clean the sensor. DO NOT USE CANNED AIR. The activation sensor of the shredder is
located around the center of the feed entry.
Power switch in auto position
Use thick paper stock or greeting card
to push the jam through
