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Auerswald COMfortel 1400 IP, Operation Manual

The Auerswald COMfortel 1400 IP is an advanced information management device designed to streamline your communication. Access its comprehensive manual, available for free download at manualshive.com, to explore the product's extensive features and learn how to optimize its functionality effortlessly.

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Operation Guide

Operation and Configuration

VoIP System Telephones

Standard VoIP Telephones

COMfortel

 1400 IP

COMfortel

 2600 IP

COMfortel

 3600 IP

Summary of Contents for COMfortel 1400 IP

Page 1: ...Operation Guide Operation and Configuration VoIP System Telephones Standard VoIP Telephones COMfortel 1400 IP COMfortel 2600 IP COMfortel 3600 IP ...

Page 2: ...onmental Notice 41 Commissioning 42 Overview of the Commissioning 43 Commissioning the Telephone 43 Configuring Network Settings Manually 47 Manually Creating and Configuring a Standard VoIP Account for the PBX 48 Creating and Configuring Accounts for VoIP Providers 51 Commissioning the Answering Machine only COMfortel 1400 IP 52 Creating and Recording an Announcement for the Answering Machine onl...

Page 3: ...tus Info 88 Apps 89 Setup Assistant 90 Telephony App 91 All Apps 95 Indroduction to the Operation 99 Function Keys 99 Android Keyboard Screen Keyboard 102 Entry and Selection Fields 105 Lists 106 Configuration Manager 108 Opening the Configuration Manager 108 Notes for Using the Configuration Manager 113 Settings Configuration Manager Configuration Manager 120 Settings Telephone Configuration Mana...

Page 4: ...40 Forwarding a Call Waiting Call 140 Switching Off the Call Waiting Tone 141 Outgoing Calls 142 Options for Outgoing Calls 142 Picking up Receiver and Dialling Telephone Number 143 Dialling a Telephone Number with Dial Preparation 144 Initiating an External Call with Calling Line Identity Restriction 145 Options for Unsuccessful Calls 146 Initiating Callback when Line is Busy 147 Initiating Callb...

Page 5: ...n Waiting Loop 162 Calling a 3rd Internal Subscriber and Transferring them to an Active Call Partner 163 Conference Call 165 Initiating Conference Calls 165 Options during a Conference Call 165 Initiating Toggling Between Conversations during a Conference Call 166 Ending a Call With One of the Conference Call Partners 167 Connecting Both Conference Call Partners 167 Ending a Conference Call Comple...

Page 6: ... Listening during a Call 172 Switching Off Loudspeaker Listening and Returning to Normal Calling 172 Ending a Call in Loudspeaker Listening Mode 173 Headset Call 174 Initiating Headset Calls 174 Ending a Call in Headset Operation 174 Initiating the Listen in Function on the Receiver 175 Ending the Listen in Function On the Receiver 175 ...

Page 7: ... Configuring a Link Between an IP Camera and a Contact 188 Hiding a Contact 190 Adding Removing Favourites 191 Selecting Contacts for Display 192 Function Key for Contact 193 Setting Display Options 194 Adopting a Telephone Number from Dial Preparation 194 Adopting a Telephone Number from a List of Telephone Numbers 195 Adopting Telephone Numbers to Other Dialogues 196 Importing Exporting Contacts...

Page 8: ...om Within the Caller List 209 Deleting Entries from the Caller List 210 LDAP Client 211 Adding New Account 211 Changing the Permission Level 213 Synchronizing the Account 214 Deleting an Account 214 Functions 216 External Line Transfer System Telephone 218 How External Line Transfer Works 218 Function Key for Exchange Line Transfer 219 Call Waiting 221 Switching Call Waiting On Off 221 Function Ke...

Page 9: ... Key on the Secretary Telephone 232 Follow Me 234 Switching Follow Me On Off 234 Function Key for Follow Me 235 Targeted Exchange Line Access System Telephone 237 Initiating Targeted Exchange Line Access 237 Function Key for Targeted Exchange Line Access 238 Group Function System Telephone 240 Detailed Information About Group Functions Call Types 240 Logging the Telephone In Out 242 Function Key f...

Page 10: ...hing InterCom Permission On Off 260 Function Key for InterCom permission 261 Configuration Switchover System Telephone 262 Manual Configuration Switchover 262 Function Key for Configuration Switchover 263 Macro Function 265 Macro Execution Process 265 Function Key for the Macro Function 266 Pick Up 270 Performing Pick Up 270 Pick Up During a Call 271 Function Key for Pick Up 272 Power Dialling 274...

Page 11: ...for Call Forwarding for Subscribers in the PBX 290 Call Forwarding for External Numbers 292 Function Key for Call Forwarding for External Phone Numbers 295 Control by External Apps 298 Function Key for Control by External App 298 Telephone Line 300 Function Key for the Telephone Line 300 Announcement Before Answering for Group System Telephone 304 More Information on Announcement Before Answering ...

Page 12: ...ration Status 325 Function Key for Speed Dialling 326 Local Answering Machine 329 Local Answering Machine 330 Settings Configuration Manager Answering Machine 331 Settings Telephone Answering Machine 342 Forwarding a Caller to the Answering Machine 351 Answering Machine Accepts Call Adopting Call 352 Function Key for Readiness 353 Function Key for Message Forwarding via E Mail 354 Function Key for...

Page 13: ...rwarding Recordings Messages Voice Memos and Call Recordings via E Mail 384 Dialling from the Answering Machine List 386 Deleting Recordings Messages Voice Memos and Call Recordings 387 Function Key for the Answering Machine List 388 Voice Memos 390 Recording Voice Memos 390 Listening to Voice Memos 391 Function Key for Recording Voice Memos 392 E Mail and Instant Messaging 394 E Mail Account 395 ...

Page 14: ...ration Manager Voice Mail and Fax Boxes 410 Settings Telephone Voice Mail and Fax Boxes 411 Signalling of Fax Boxes 412 Automatic Operation 412 Function Key for Automatic Operation 412 Readiness 414 Function Key for Readiness 415 Deputy Function 417 Function Key for the Deputy Function 418 Message Forwarding 419 Function Key for Message Forwarding 420 Notification via E Mail 422 Function Key for N...

Page 15: ... mail 438 Deleting Messages from the Message List 439 Function Key for Opening a Message List 440 Announcements 442 Recording an Announcement 442 Switching Your Own Announcement On Off 443 Deleting an Existing Announcement 444 Voice Memos 446 Recording Voice Memos 446 Listening to Voice Memos 447 Distributing Voice Memos 448 Deleting Voice Memos 449 Function Key for Recording Voice Memos 449 Archi...

Page 16: ... Accounts 503 Settings Configuration Manager Account 504 Settings Telephone Account 516 Function Key for Use of an Account 527 Network 528 Settings Configuration Manager Ethernet 528 Settings Telephone Ethernet 539 Settings Bluetooth only COMfortel 3600 IP 552 Function Key for Bluetooth 553 Sounds 554 Settings Configuration Manager Sounds 556 Settings Telephone Sounds 559 Settings ringtone 562 Fun...

Page 17: ...85 Settings Configuration Manager IP Camera 586 Settings Telephone IP Camera 590 Function Key for an IP Camera 594 Permissions 596 Settings Configuration Manager Permissions 597 Settings Telephone Permissions 599 Function Keys 602 Settings Configuration Manager Function Keys 602 Settings Telephone Function Keys 603 Security 605 Settings Configuration Manager Security 605 Settings Telephone Securit...

Page 18: ...hone External Control 626 Service and Maintenance 629 Backup and Reset 630 Settings Configuration Manager Backup and Reset 630 Settings Telephone Backup and Reset 634 Downgrading the Telephone 636 Update and Provisioning 638 Settings Configuration Manager Update and Provisioning 640 Settings Telephne Update and Provisioning 649 Procedure in Case of Firware Update Problems 659 Remote Configuration ...

Page 19: ...P Firmware V2 6 Operation Configuration V05 09 2016 Extending the Telephone Functionality 666 Settings Configuration Manager Upgrade Center 667 Settings Telephone Upgrade Center 668 Service Data 670 Recording the Network Data Stream 670 ...

Page 20: ...ware V2 6 Operation Configuration V05 09 2016 20 Glossary 672 Glossary 673 A 673 B 674 C 674 D 676 E 679 F 680 G 681 H 682 I 683 J 684 K 685 L 685 M 686 N 687 O 688 P 689 Q 692 R 692 S 693 T 696 U 697 V 698 W 700 Abbreviations 701 Index 705 ...

Page 21: ...phone into operation it is absolutely necessary to read the safety information and to make yourself familiar with the proper use of the device and the technical data Topics Used Symbols and Signal Words Seite 22 Safety Information Seite 23 Proper Use Seite 27 Product Details Seite 29 Technical Data Seite 31 Scope of Delivery Seite 38 Minimum Requirements PC Seite 39 Copyright and Trademarks Seite ...

Page 22: ...ds The meaning of symbols and signal words are described below Warning Warns of personal injury caused for example by hazardous electrical voltage Caution Warns of material damage Important Indicates possible application errors and conditions which could for example cause function limitations or malfunctions during operation Note Marks complementary hints and notes ...

Page 23: ... 3600 IP type no FW7577 EU 40 Make sure it is plugged firmly into the power socket Loose plugs or power sockets are a fire risk Do not pull at the cable of the wall wart To disconnect the power supply pull out the wall wart at the plug itself If the wall wart is damaged disconnect the fuse for the power supply before pulling out the wall wart Ensure you comply with the relevant regulations when ha...

Page 24: ...ct a professional to make any necessary repairs without delay Please contact your qualified electrician or the manufac turer directly Do not touch the contact points with pointed metallic or damp objects Do not carry the device by its connection cables Use the cable channels at the bottom side of the telephone to reduce strain Warning Power surges which can occur during electrical storms can cause...

Page 25: ...sing a special tool lock and key or other means of security In addition people who have been granted access to these areas will have been explicitly informed about these hazards Warning Non approved headsets external speakers or receivers can cause hearing damage or interfere with the voice connection Only use this telephone with approved accessories with the CE mark Warning The telephone receiver...

Page 26: ...ration can damage or destroy the display Keep the display clean To do this use a soft dry cloth for COMfortel 3600 IP in the scope of delivery To operate the telephone use your fingers or a special touch pen Under no circumstances use pointed objects on the display e g ballpoint pens or pencils Never apply force or excessive pressure when touching the display ...

Page 27: ... or later for COMfortel 3600 IP firmware version 6 4D or later COMmander Basic 2 19 firmware version 4 2F or later COMmander Business 19 firmware version 4 2F or later Auerswald products are not designed manufactured or intended for use or resale in environments that require fail safe performance such as in the operation of life support systems and or nuclear facilities Our products may only be us...

Page 28: ...ation Configuration V05 09 2016 28 Important Information Proper Use The COMfortel 1400 2600 3600 IP can also be used as a standard VoIP telephone in the following PBXs COMpact 3000 analog ISDN VoIP The telephones are intended for use in closed dry rooms ...

Page 29: ...function keys with LED are available There are three different ways to configure the telephone on the telephone s own display using the Configuration Manager or automatically via a provisioning server The Configuration Manager is accessible via the integrated web server in the telephone The PC that is required in this case must either be connected directly to a network port on the telephone or mus...

Page 30: ...wering machine by plugging in a Micro SD SDHC card and by means of an activation in the Upgrade Center for a fee Important Some functions have to be enabled for use in the Upgrade Center see Service and Maintenance Extending the Telephone section Note Accessories and service components can be purchased in speci alist shops or from the distriCOM online store at www districom de Deliveries within Ge...

Page 31: ...W max 4 1 W System connection 10 100 Base Tx Ethernet Memory MicroSD SDHC card 16 GB recommended not in the package Displays 14 LEDs 11 thereof polychromatic 3 5 TFT colour display 320 x 240 pixels background lighting User elements Keypad 13 permanently assigned function keys colour display with touch function direc tional pad 10 programmable function keys additional touch function keys on the dis...

Page 32: ...02 3af if the network does not support PoE with PoE Injector available as an accessory PoE class 0 no identification or 2 identification on the typeplate Power consumption Min 2 4 W max 4 1 W COMfortel Xtensi on300 0 6 W System connection 10 100 Base Tx Ethernet 2 Ethernet port 10 100 Base Tx Ethernet Memory SD SDHC card 16 GB recommended not in the package Headset Separate interface for dynamic h...

Page 33: ...isplay COMfortel Xtension300 30 programmable function keys Receiver Wideband Audio electret microphone receiver with dynamic loudspeaker hearing aid compa tible Loudspeakers 8 Ohm diameter 54 mm Hook switch Magnetic switch contact Casing Plastic material Colours White black Dimensions W x H x D 275 mm x 128 150 170 mm x 210 mm COMfortel Xtension300 120 mm x 68 90 110 mm x 210 mm Weight Approx1050 ...

Page 34: ...14 7 W COMfortel Xtensi on300 0 6 W System connection 10 100 1000 MBit Ethernet 2 Ethernet port 10 100 1000 MBit Ethernet USB interface 2 x USB host 1x preassigned to Bluetooth dongle Bleutooth Bluetooth 2 1 EDR hearing aid compatible Memory 4 GB flash eMMC 1024 MB DDR3 RAM with 64 Bit support 2 GB answering machine SD SDHC card 16 GB recommended not in the package Headset Separate interface for d...

Page 35: ... display COMfortel Xtension300 30 programmable function keys Receiver Wideband Audio electret microphone receiver with dynamic loudspeaker hearing aid compa tible Loudspeakers 8 Ohm diameter 54 mm Hook switch Magnetic switch contact Casing Plastic material Colours Black Dimensions W x H x D 275 mm x 128 150 170 mm x 210 mm COMfortel Xtension300 120 mm x 68 90 110 mm x 210 mm Weight Approx 1070 g C...

Page 36: ...h over commitment Technical Data for Headset Connections PBX Max number of telephones when the PBX is fully extended COMpact 3000 series 4 COMpact 4000 16 COMpact 5010 VoIP 4 COMpact 5020 VoIP 8 COMpact 5000 R 16 32 COMmander 6000 R RX 64 112 Microphone current consumption Max 0 5 mA Microphone sensitivity 45 dB Loudspeaker impedance 150 Ohm Loudspeaker sensitivity at 1 kHz 19 5 3 dBPa V Sound pre...

Page 37: ...ant Information Technical Data Headset Socket Pinout on COMfortel 1400 IP Headset Socket Pinout on COMfortel 2600 IP and COMfortel 3600 IP 1 Microphone 2 Loudspeaker 3 Loudspeaker 4 Microphone 1 EHS BUS_IN 2 EHS GND 3 Microphone 4 Loudspeaker 5 Loudspeaker 6 Microphone 7 EHS 3 3 V 8 EHS BUS_OUT ...

Page 38: ...2016 38 Important Information Scope of Delivery Scope of Delivery Telephone Receiver with spiral cord RJ 10 RJ 10 for connecting to the telephone Network cable RJ 45 RJ 45 for connecting to the PBX network Setup Guide Quick Guide Leaflet Conditions of Guarantee Information Service ...

Page 39: ... 64 Bit Windows 8 8 1 32 64 Bit Windows 10 32 64 Bit Mac OS X Yosemite or later Linux Kernel 2 6 or later Hardware requirements CPU 1 GHz or more 512 MB RAM 1 GB for Windows7 Windows 8 8 1 Windows 10 2 GB or more for 64 Bit Network card the PC must be equipped with a network interface card and the driver has to be installed SVGA graphics card with a resolution of 1024 x 768 16 bit colour depth Bro...

Page 40: ...permitted with our explicit permission Infringements will lead to claims for damages All rights reserved Auerswald GmbH Co KG 38162 Cremlingen 2016 Android and Google Search are trademarks of Google Inc Microsoft Windows and ActiveSync are registered trademarks of Microsoft Corporation in the USA and or other countries All other trademarks mentioned are the property of the corresponding manufactur...

Page 41: ...ten as possible Remove data storage devices that are only used for data backup from the telephone when they are not in use Set the display brightness only as high as necessary Additional Environmental Information You will find our environmental information on the Internet see www auerswald de under Company Environment Dispose of the packaging material properly an in interest of the einvironmental ...

Page 42: ...ation described at the end of this section Topics Overview of the Commissioning Commissioning the Telephone Configuring Network Settings Manually Manually Creating and Configuring a Standard VoIP Account for the PBX Creating and Configuring Accounts for VoIP Providers Commissioning the Answering Machine only COMfortel 1400 IP Creating and Recording an Announcement for the Answering Machine only CO...

Page 43: ...issioning Overview of the Commissioning Note If you want to integrate the telephone into an existing network please contact the responsible system administrator Making changes to an existing network may cause considerable malfunctions Commissioning the Telephone Requirements The network cable delivered with the telephone ...

Page 44: ...ion as system telephone PBX according to the proper use see Important Information Proper Use Internal telephone number entered during configuration with the corre sponding password of the telephone For automated configuration from a provisioning server provisioning file which is stored on the provisioning server and is known on the DHCP server 1 Insert one cable end of the network cable into the P...

Page 45: ...iguration from a provisioning server the telephone requests the URL of the provisioning server and the name of the provi sioning file from the DHCP server the redirect server or the PBX Subsequently the telephone starts displays the start page and is ready for use If the telephone starts with the language selection and the setup assistant instead you can enter the URL of the provisioning server in...

Page 46: ...o PBX is available you can also create an account and the corresponding VoIP provider with the help of profiles To do this proceed as described in Manually Creating and Configuring a Standard VoIP Account for the PBX or Creating and Configuring Accounts for VoIP Providers If you do not want to use the profiles which are preconfigured by the telephone you can also configure VoIP providers and accou...

Page 47: ...ther the account is to be used as default account or not The account will be registered Date time and name of the internal subscriber are displayed The telephone is now ready for use Configuring Network Settings Manually Requirements Message Faulty network setup shown on the display during commis sioning Note You can also find the manual network settings under Settings Ethernet 1 Tap on Faulty net...

Page 48: ...nd enter a net mask 6 Tap on OK 7 Tap on Gateway and enter a gateway 8 Tap on OK 9 Tap on DNS server 1 and then enter a DNS server 10 Tap on OK 11 Press the home key to get to the start page The message No account registered is shown on the display 12 Tap on No account registered The start up assistants starts automatically 13 Proceed with Step 7 with the chapter Commissioning the Telephone Manual...

Page 49: ...one number entered in the configuration with PIN and password COMpact 3000 analogue ISDN VoIP until firmware 4 0N only PIN 1 Tap on Apps Settings Providers PBXs 2 Tap on New provider PBX 3 Tap on int PBX sub system IPv4 V100 4 Tap on Domain and then enter the IP address of the PBX Note To edit incorrect entries tap on the entry field and the Android keyboard with a delete button opens If you press...

Page 50: ...e number previously configured in the PBX 12 Tap on OK 13 Tap on Password and enter the password corresponding to the internal telephone number 14 Tap on OK 15 Tap on Numbers 16 Tap on New number 17 Tap on Numbers and enter the internal telephone number previously configured in the PBX 18 Tap on OK 19 Press the back key twice 20 Tap on Country and area code 21 Tap on Area code and enter the area c...

Page 51: ...istant started Settings Setup assistent Account configured at a VoIP provider and knowledge of the access data 1 Tap on With provider profile 2 Tap on the profile of the VoIP provider e g Talk2u IPv4 V100 3 If required you can now setup VLAN see Settings Ethernet Switching the VLAN On Off and Configuring it 4 Tap on OK 5 In the Username entry field enter the username given by the VoIP provider and...

Page 52: ...er the corresponding area code for the account 10 Tap on Numbers and enter the telephone number given by the VoIP provider 11 Tap on OK 12 Tap on Default account Note If another account e g a system telephone account has already been selected as default account select the Not default account option The telephone registers at the VoIP provider If the registration was successful a corresponding mess...

Page 53: ...f 16 GB recommended Release code from the Upgrade Center for a fee see www auerswald de upgradecenter 1 Insert the SD card into the SD card slot of the telephone Note The standard announcements for different answering machine functions are copied automatically from the telephone to the SD card only German and English 2 Tap on Settings 3 Tap on Answering machine Answering machine release Enter acti...

Page 54: ...tivated Creating and Recording an Announcement for the Answering Machine only COMfortel 1400 IP Requirements Answering machine put into operation Memory card put into SD card slot not write protected At least one message on the answering machine 1 Press the message key 2 Proceed as follows Caller list is empty the answering machine list appears Proceed with step 3 Caller list contains calls select...

Page 55: ...ndroid keyboard with a delete button opens If you press the back key the Android keyboard closes 7 Tap on OK The recording starts 8 Record your announcement 9 Tap on to stop recording the announcement Notes You can record this announcement again or replay the announcement To set this announcement as default announ cement tap on To disable the announcement as default announ cement tap on Records wi...

Page 56: ...ation Network cable 1 Switch the PC on 2 Insert one cable end RJ 45 of the network cable into the PC socket at the bottom side of the telephone Important 3 Insert the other cable end RJ 45 of the network cable into a network connection port of your PC Configuring the Telephone via the Configuration Manager Connecting a PC to the network cable socket at the bottom side of the telephone leads to mal...

Page 57: ... 2 Enter the IP address of the telephone in the address field of the browser e g http 192 168 178 4 Note If operated as standard VoIP telephone when the configuration manager starts for the first time a dialogue in which you set the username and the user password appears Enter these parameters as required 3 Under Username and Password enter the following parameters If operated as a system telephon...

Page 58: ... of elements and symbols used on the home screen General operating instructions for adjusting telephone settings are also included as well as an overview of the apps that are installed on the telephone Furthermore there is an overview of how to open and to use the Configuration Manager You can also find information about how to use the help function Topics Device Overview Seite 59 Display Elements...

Page 59: ...may be operated via display and key control The COMfortel 1400 IP also has a display LED The display LED shows the operating condition of the telephone and missed calls depending on the settings of the LED The COMfortel 3600 IP is equipped with a display LED and additional sensors which provide automatic adjustment of the display lighting and gesture control Keys and LEDs The next figure shows the...

Page 60: ...eration Configuration V05 09 2016 60 Basic Knowledge Device Overview A Microphone key with LED B Keypad C Contact telephone book key D Display LED E Programmable function keys with LEDs F Message key with LED G Redial list key H Query key I Delete key ...

Page 61: ...2 6 Operation Configuration V05 09 2016 Basic Knowledge Device Overview J Back key K Directional pad L Menu key M Home key N Hook key O Minus key P Plus key Q Loudspeaker key with LED The next figure shows the keys and LEDs on the COMfortel 2600 IP ...

Page 62: ... IP Firmware V2 6 Operation Configuration V05 09 2016 62 Basic Knowledge Device Overview A Microphone key with LED B Keypad C Contact telephone book key D Programmable function keys with LEDs E Message key with LED F Redial list key ...

Page 63: ...eration Configuration V05 09 2016 Basic Knowledge Device Overview G query key H Back key I Directional pad J Menu key K Home key L Hook key M Minus key N Plus key O Loudspeaker key with LED The figure below shows the keys and LEDs on the COMfortel 3600 IP ...

Page 64: ... 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 64 Basic Knowledge Device Overview A Microphone key with LED B Keypad C Proximity sensor D Display LED E Brightness sensor F Contact telephone book key ...

Page 65: ... J Query key K Back key L Directional pad M Menu key N Home key O Hook key P Minus key Q Plus key R Loudspeaker key with LED Keypad Use the keypad to dial phone numbers and to enter digits and letters Press the digit keys one or more times until the character appears The assig nment is listed in the table below Key Assignment 1 1 2 a b c 2 A B C ä Ä 3 d e f 3 D E F 4 g h i 4 G H I 5 j k l 5 J K L ...

Page 66: ... Loudspeaker key with LED Switches the speaker on during a call Press the key twice to switch on hands free calling The key s LED lights up in red as soon as loudspeaker listening is switched on The key s LED blinks red as soon as hands free calling is switched on Plus key Increases the volume of the ringer receiver or loudspeaker depending on operating mode 6 m n o 6 M N O ö Ö 7 p q r s 7 P Q R S...

Page 67: ...ey Starts ends headset calls or calls in hands free calling mode Contact telephone book key Opens the contacts stored in the telephone Message key with LED Opens the caller list message list and answering machine list Starts the Instant Messaging app The key s LED indicates the presence of new red blinking or previously viewed continuous red entries redial list key Opens the redial list query key ...

Page 68: ...0 key extension modules not included in the delivery can be attached to the COMfortel 2600 3600 IP to add freely programmable function keys Modules are attached to the right hand side of the telephone When the maximum number of modules has been installed 105 freely programmable function keys are available The programmable function keys can each be defined twice on two levels You can configure how ...

Page 69: ...w press the menu key and tap on Notifica tions Settings Press the menu key and tap on Settings to open a selection list in which you can make different system settings Manage apps Select the app by pressing the menu key and tapping on Manage Apps You will have access to information and be able to manage the app Information Storage and Cache Actions Force stop Deenable Move to data storage device a...

Page 70: ... you to the most recently opened screen and ends the current action Delete key only COMfortel 1400 IP Delete key Deletes the last character in front of the cursor Directional Pad The directional pad helps you navigating on the display and thus to use the keys to operate the telephone Press an arrow key on the directional pad to start key based operation of the display and to enable the elements Pr...

Page 71: ...es in lists The LED can be confi gured Either it lights only if entries are not read yet or if they are read but not deleted yet If you find the LED signals disruptive or annoying they can be switched off Proceed as follows for configuration Using the Configuration Manager page Settings Device Display Using the telephone page Settings Device Display Display LED only COMfortel 1400 IP and COMfortel...

Page 72: ...h to automatic adjustment see chapter Settings Display Setting the Brightness of the Display Proximity sensor The proximity sensors detect for example user proximity or a motion in front of the telephone The sensitivity of the proximity sensors can be set see chapter Settings Display Setting the Sensitivity of the Proximity Sensor only COMfortel 3600 IP This can be used to exit the power save mode...

Page 73: ... Knowledge Device Overview A Status bar B Home screen with a free area for adding apps and widgets C Favourites bar with a free area for adding apps and widgets D Status Info E Call log F Contacts G Apps H Browser Using the Touch Function of the Display Note the basic safety information below ...

Page 74: ...COMfortel 3600 IP in the scope of delivery To operate the telephone use your fingers Under no circumstances use pointed objects on the display e g ballpoint pens or pencils Never apply force or excessive pressure when touching the display Important Electrostatic discharge or moisture may cause the display to malfunction Avoid contact with other electrical equipment Only clean the display with the ...

Page 75: ...ents Scrolling Use your fingertip to drag the element up down right or left across the display to move elements e g to the home screen to the Delete symbol to scroll one screen at a time up down right left Fast Scrolling Scrolling through Web Pages Swipe quickly with your fingertip to the top bottom right or left to quickly scroll through a list to scroll through the home screens to scroll through...

Page 76: ...ge Device Overview Overview of Connections The next figure shows the connections on the bottom side of the COMfortel 1400 IP A Receiver socket B Headset socket C Micro SD card slot D Network cable socket PoE E PC socket The next figure shows the connections on the bottom side of the COMfortel 2600 IP ...

Page 77: ...uration V05 09 2016 Basic Knowledge Device Overview A Network cable socket PoE B PC socket C data storage device slot D Headset socket E Receiver socket F Socket for key extension module The next figure shows the connections on the bottom side of the COMfortel 3600 IP ...

Page 78: ...dge Device Overview A Network cable socket PoE B PC socket Note The upper USB port as seen from the bottom side of the telephone is exclusively intended for the Bluetooth dongle C USB socket D SD SDHC card slot E Headset socket F Receiver socket G Socket for key extension module H Power supply socket ...

Page 79: ...hone starts up and any key was pressed This home screen is the starting point for operating the telephone service using the display A number of useful display elements for example the status information widget are already provided To display another home screen use your fingertip to drag the home screen to the right or to the left Five different home screens are available They are arranged side by...

Page 80: ...on the home screen to which they were added Apps and widgets which you add to the favourite bars are displayed on every home screen Proceed as follows Using the telephone 1 Tap on Apps Displays information such as the name of the telephone on the default account the name of the default account missed calls and warnings such as account errors muted ringtone Opens the call log Opens the contact list...

Page 81: ...he widget to the window and then release it Moving or Deleting Apps and Widgets To keep the home screens clear and easy to read you can arrange or delete the apps and widgets Proceed as follows Using the telephone 1 Touch and hold the symbol that you want to move or delete The symbol is displayed at the top of the display 2 Continue to hold the symbol and Move drag the symbol to the location on th...

Page 82: ...e function keys with LEDs on the right of the device you can use the Functions widget to create up to 10 touch function keys on the home screens and the favourites bars Notes The touch function keys you add to the home screens are only displayed on the home screen to which they were added The touch function keys you add to the favourites bars are displayed on every home screen The function key ass...

Page 83: ...resents a luminous LED An animated coloured dot to the right below the symbol represents a blinking LED Tap on the function symbol to run the stored function Important Some functions are only available when used on a PBX These functions must first be configured in the PBX It may be necessary to grant permission to use the functions The following functions can be assigned to the touch function keys...

Page 84: ...wledge Display Elements Shared line Group Group function off Group state Headset InterCom permission Ringtone Configuration MWI Pick up Relays Calling Line Identity Restriction Call forwarding external number Call fwd scr Call forward subscriber scr in PBX Call fwd scr disable all Symbol Function ...

Page 85: ... Display Elements Status Bar The status bar at the top of the home screen indicates the state of the telephone at any time Announcement before answering Door function URL VMB automatic mode VMB readiness VMB e mail VMB remote access VMB open VMB substitute VMB message fwd Speed dialling Symbol Function ...

Page 86: ...having a telephone conversation and for example pressed the Home key to switch to the home screen you can tap the information text in the notification bar to return to displaying your on going conversation Middle The calendar week the date stored in the telephone and the time are displayed in the middle of the status bar Calendar week CW and week number e g CW 9 Date Abbreviation of the weekday da...

Page 87: ...nt or default account not registered Answering machine voice mailbox switched on Answering machine full Do not disturb enabled Call forwarding enabled Headset operation enabled ringtone off Network error Power supply error Insufficient power supply for key extension modules only COMfortel 2600 3600 IP Screen lock enabled Alarm enabled Show additional symbols ...

Page 88: ... Basic Knowledge Display Elements Status Info By default the status info widget is displayed on the home screen It displays information such as the name of the telephone on the default account the name of the default account missed calls and warnings such as account errors muted ringtone ...

Page 89: ...ality may be affected including loss of use When the Auerswald service team checks the telephone it is reset to its factory settings This process removes any previously installed applications and data so these must then be reinstalled separately Not every available app is compatible with your telephone Some apps will only have limited functionality or cannot be used This particularly applies to ap...

Page 90: ...up assistant to open the Setup assistant Use the Setup assistant to make the following basic settings Account from pbx You can search the network for PBXs that could be used as an account With provider profile You can create an account using one of the offered provider profiles Specify provisioning server You can enter the URL of a special provi sioning server for automatic configuration with the ...

Page 91: ... is displayed from which you can select the subscriber Business cards Any data stored in the contacts for a call partner will be displayed on a business card when a call is incoming during call preparation and during the call itself The active business card also contains information about the duration of the call the account that was used and any call forwarding that was completed The business car...

Page 92: ...s to numerical Switches on calling line identity restriction The symbol is displayed if calling line identity restriction is switched off phone number is displayed Displays the external contact list and dial an external account external dial tone Shows the internal contact list Only internal numbers can be dialled Calla the subscriber with the phone number in dial prepa ration Starts a callback CC...

Page 93: ... not answer call deflection Forwards a call you did not answer call deflection Forwards the call to the answering machine Rejects a call Transfers a call Transfers a call Starts a query call Cancels the starting of a query call Connects the active call with the most recently held call Connects the active call with the most recently held call Puts an external call partner into the waiting loop Symb...

Page 94: ...partner who joined first active business card ending the three way call Starts a query call with the call partner who joined most recently active business card ending the three way call Ends a three way call with both partners Picks up a call that is coming in to another internal telephone Picks up a call that is coming in to another internal telephone Terminates the current action Opens the door ...

Page 95: ...r In the factory settings the telephone accesses the Auerswald provisioning server via the Internet For information about available apps contact your system administrator Starts an app so you can access the Internet Opens an app which synchronises the calendar and your contacts fee payable for activation see chapter Service and Maintenance Extending the Telephone Functionality View and edit items ...

Page 96: ...ication for assigning certain functions to the function keys Important Some functions are only available when used on a PBX These functions must first be configured in the PBX It may be necessary to grant permission to use the functions Starts an application for viewing and managing images Starts an app for sending and receiving SIP text messages Important Instant Messaging is only available if yo...

Page 97: ...a the App Shop from web pages e mails or other sources on your telephone Opens the calendar with the overview of events You can also enter new events or a series of events Opens the telephone s contact list and the call log Starts an app for listening to and managing music Starts the calculator app for performing standard calculations such as addition subtraction multiplication and division Opens ...

Page 98: ...k from your PC onto the data storage device Use the file manager installed on the telephone to install the files Alternatively you can also search the files with the browser in the telephone and download them After you have finished downloading the files tap on Downloads to display them in a list Then tap on a file to start installing it Caution Apps and files downloaded from the Internet may cont...

Page 99: ...ction keys with LED This keys can each be defined with two functions on two levels In addition touch function keys can be created on the display and can each be defined with one function Up to three COMfortel Xtension300 key extension modules not included in the scope of delivery can be attached to the COMfortel 2600 3600 IP to add programmable function keys The modules are mounted on the right ha...

Page 100: ... to configure a touch function key Note Not every function supports the configuration of a touch function key 4 In the list field next to the function key to be defined select the function Note To change the settings for a function key that already has a function assigned to it click that key The current settings for the key assignment are shown in the display 5 In the Description entry field ente...

Page 101: ...rs Administrator The function key can only be changed by administra tors Note Possible further settings are described in the chapter of the corre sponding function Using the Telephone to Configure a Function Key 1 Tap on Function keys 2 Press the function key you want to define The LEDs of the function keys that are already assigned on one level light up yellow If a function key is assigned on bot...

Page 102: ...ables the function switch off Disables the function 5 If available for the function in question you can next to entering the number or subscriber also select one by tapping on 6 Tap on Assign 7 Tap on Exit Note Possible further settings are described in the chapter of the corre sponding function Android Keyboard Screen Keyboard Use the screen keyboard to can enter text Some apps open the keyboard ...

Page 103: ...erted Moving the Insertion Point Tap on the place where you want to enter the text The insertion point blinks in the new position and an arrow is displayed under it Drag the arrow to move the insertion point Selecting Text Touch and hold or tap twice on the text The next word is highlighted and an arrow appears at both ends of the selection Drag the arrows to change the selection The arrow disappe...

Page 104: ...p on Edit and select one of the following options Select all Selects the entire text in the entry field Cut Cuts the selected text Copy Copies the selected text Paste Inserts the copied text at the insertion mark Entering Numbers and Special Characters Tap on 123 to input numbers and special characters To enter other special characters tap on Tap on ABC to return to inputting letters Selecting you...

Page 105: ...onary in which you can enter the words you use frequently These words can then appear as sugge stions when you are entering text To change an existing entry select the entry you want to edit Tap on Edit and select one of the following options Select all Selects the entire text in the entry field Cut Cuts the selected text Copy Copies the selected text Paste Inserts the copied text at the insertion...

Page 106: ...Use the check boxes to enable or disable the settings and functions An empty check box means off a symbol e g check X in th check box means on Tap on the check box to enable or disable the setting or function Use the sliders to make infinitely variable settings e g volume The position of the slider identifies where the setting is Drag the slider to the left to reduce the value Drag the slider to t...

Page 107: ...y to open a dialogue Sorting Function Lists When a function list is visible you can sort it by pressing the Menu key Sort alphabetically The functions are displayed in alphabetical order Sort by group Some functions are brought together to form function groups The functions and function groups are displayed in alphabetical order Tap on to display the individual in a functional group so you can sel...

Page 108: ...net port on the telephone or be in the same network Opening the Configuration Manager You can open the Configuration Manager using one of the recommended browsers and the telephone s IP address To open the Configuration Manager during operation as a system telephone you must first log in to the telephone You can log in at the following authority levels Administrator Sub Administrator User Note As ...

Page 109: ...e is system telephone on the PBX Knowledge of the admin password for the PBX Knowledge of the telephone s IP address you can check it on the telephone by selecting Apps Settings Network Network IP address Network connection between the PC and the system telephone 1 Start a browser e g Mozilla Firefox 2 Enter the IP address of the telephone in the address field of the browser for example http 192 1...

Page 110: ... is system telephone on the PBX Knowledge of a sub admin password for the PBX Knowledge of the telephone s IP address you can check it on the telephone by selecting Apps Settings Network Network IP address Network connection between the PC and the system telephone 1 Start a browser e g Mozilla Firefox 2 Enter the IP address of the telephone in the address field of the browser for example http 192 ...

Page 111: ...e user password for the PBX Knowledge of the telephone s IP address you can check it on the telephone by selecting Apps Settings Network Network IP address Network connection between the PC and the system telephone 1 Start a browser e g Mozilla Firefox 2 Enter the IP address of the telephone in the address field of the browser for example http 192 168 178 4 3 Under Username enter the internal numb...

Page 112: ...one s IP address you can check it on the telephone by selecting Apps Settings Network Network IP address 1 Start a browser e g Mozilla Firefox 2 Enter the IP address of the telephone in the address field of the browser for example http 192 168 178 4 The login window opens Note If you start the Configuration Manager for the first time a dialogue box opens in the first step This is where you specify...

Page 113: ...Navigation Bar You can use the horizontal navigation bar to show or hide the Navigation area The navigation area contains the Help area Use the Log out button in the horizontal navigation bar to log out from the Configuration Manager Navigation area If the navigation area is shown a vertical directory tree is displayed under Navigation Most topics are consolidated under a main topic to help you id...

Page 114: ...the selected screen to open subsequent screens that are not listed in the tree To return to the home screen click back On some screens you can select sub topics directly by clicking on tabs The active tab is marked in a different colour Help Area The Help area with links to a variety of help topics is located at the bottom of the Navigation area This is where you see the help topics that are relev...

Page 115: ...will vary depending on the browser and operating system Element Function An empty field normally provides an opportunity to enter a name or value Click in the entry field and enter the text The following characters must not be used quotation marks dollar sign percent sign pointy bracket smaller than pointy bracket higher than backslash caret square brackets curly brackets Some functions have list ...

Page 116: ...ntry will be added to the list For some functions radio buttons are available in which you can choose different settings The selected setting is marked by coloured dot Click an option to enable it The previous selection is disabled at the same time Use the check boxes to enable or disable the settings and functions An empty check box means off a symbol e g check X in the check box means on Click t...

Page 117: ... holding the Shift key down To select several non consecutive entries click each required entry while holding the Ctrl key down 2 Click Delete and confirm the dialogue with Yes Searching For Entries 1 Click in the open field in the header of the column that you wish to search such as Number or Name 2 Enter a search term If for example you are searching for a name and enter the letter M all the ent...

Page 118: ...tion Manager The table will be sorted according to the entries in the relevant column in ascending order The table will be sorted according to the entries in the relevant column in descending order Element Function New Add sa blank table row Save Saves changes Delete Deletes the selected entries Back Returns to the previous configuration page Print Prints the function key label Set the print forma...

Page 119: ...g zooming of the browser you can restore the original view e g Mozilla Firefox under View Zoom Normal Element Function Opens the help screen for the corresponding setting point Place the cursor over the symbol to see information about the associated help topic tooltip Closes the dialogue without saving Element Function Logs out from the Configuration Manager Opens the entire directory tree This al...

Page 120: ...Manager Language Select the languge for the Configuration Manager Automatically save Changes will immediately be adopted Clicking on Save is then no longer necessary Username SIP account Requirements The telephone is not a system telephone on the PBX Important If operated as a system telephone on the PBX the PBX specifies the username for the Configuration Manager The username corresponds to the u...

Page 121: ...password you input in the PBX The password cannot be entered manually Enter the password provided from the SIP provider Repeat the password in the entry field Password Repeat entry Edit password SIP account Requirements The telephone is not a system telephone on the PBX Important If operated as a system telephone on the PBX the PBX specifies the password for the Configuration Manager The password ...

Page 122: ...figuration Manager Configuration Manager on off Configuration Manager Requirements If the Configuration Manager is secured with a password it must be entered for the user under Settings Change permission level The Configuration Manager is disabled Automatically save Changes will immediately be adopted Clicking on Save is then no longer necessary Delete Configuration Manager password SIP account Re...

Page 123: ...ername entered in the PBX The username cannot be entered manually Freely selectable username Password SIP account Requirements The telephone is not a system telephone on the PBX Caution Deleting password leaves the Configuration Manager vulnerable to attacks from the Internet For this reason it is vital you use a password to protect your telephone and your personal data Important If operated as a ...

Page 124: ...er Important If operated as a system telephone on the PBX the PBX specifies the password for the Configuration manager The password matches the password you input in the PBX The password cannot be entered manually Enter the password provided from the SIP provider Repeat the password in the entry field Password Repeat entry ...

Page 125: ...he cursor to point on a symbol you see an information text with the accompanying help topic tool tip Click the symbol to open the associated help topic Click the help link in the Help navigation bar or click next to the corre sponding setting point Navigating via the Table of Contents Click the Contents tab this text may have a different name in some browsers to go to the Table of Contents the tab...

Page 126: ...g will only apply to the help window that is currently open The currently opened topic may be highlighted in the Table of Contents for example with a grey background Scrolling through the Table of Contents may cause this highlighting to disappear Click in the help window to display the currently open help screen in the Table of Contents Navigation using expanding texts Some help texts contain expa...

Page 127: ... To enlarge one of the areas automatically makes the other areas smaller click and hold the cursor above the separator line and slide the line to the location you want This setting will only apply to the help window that is currently open Click the symbol in the help window to display the currently open help screen in the Table of Contents Navigating by Scrolling Click to go to the next screen of ...

Page 128: ...he path consists of the topic titles behind which the corresponding topic is hidden The higher level topics are displayed in a blue font and the current topic is displayed in a grey font By clicking a higher level topic you can go to the corresponding help screen Searching in Help You can search the help screens for one or more terms 1 Click the Search tab this text may have a different name in so...

Page 129: ...listed The sequence within this list is determined by the number of hits and the importance of the search term found The higher the value displayed under In the more important the help text is to the search 4 Click the title in the list The corresponding help screen opens on the right hand side of the help window Notes Some browsers also mark the found places within the Help text The search area a...

Page 130: ...art of the displayed help screen mark the relevant text by clicking and drawing with the left hand mouse button Afterwards select Selection as the print area in the print dialogue box 1 In the help window click the symbol 2 Select the printer 3 Click Print Icons in the Help Window Returns to the previously opened help screen Moves to the next screen of the Instructions Returns to the previous scre...

Page 131: ...xpanded Click the symbol or line to hide the text Click the symbol to open the print dialogue box Display Sub topics are closed Click the symbol to open the sub topics Display Sub topics are shown Click the symbol to close the sub topics Display The topic does not have any sub topics Click the symbol to open the corresponding help screen ...

Page 132: ...instructions have been tested on devices operating as system telephones on PBXs If the telephone is operated on other VoIP PBXs or VoIP providers functio nality may be partially or completely restricted Topics Incoming Calls Seite 133 Call Waiting Calls Seite 138 Outgoing Calls Seite 142 Call Seite 151 Query Call Seite 154 Transferring Seite 159 Conference Call Seite 165 Hands Free Calling Seite 1...

Page 133: ...lling a call made to a specific group InterCom calls External callbacks Internal callbacks Door calls Call deblockers calls enabled despite do not disturb Wake up calls Other calls Options during an Incoming Call During an incoming call the following actions are possible Accepting An Incoming Call If you receive a call and want to to talk with the caller you can accept the incoming call as you wou...

Page 134: ...ive a call but you do not want to talk to the caller yourself you can then forward the incoming call to any internal or external destination number Putting a Caller On Hold If you receive a call but want to to postpone accepting the call you can put the incoming call on hold The caller hears the on hold music Disabling the Ringer If you receive a call but want to to postpone accepting the call you...

Page 135: ...another reason the caller s number is saved in the caller list provided that the phone number is available and the call type is saved in the caller list Calls made from the telephone or from the PBX wake up calls alarm calls door calls are displayed in plain text and can be confirmed by tapping on alarm calls are not confirmed until you pick up the receiver Rejecting an Incoming Call When you rece...

Page 136: ...eed as follows 1 Pick up the receiver or tap on 2 Tap on You will hear the internal dial tone The caller on hold hears the on hold music 3 Tap on The connection to the caller is being reestablished Forwarding Incoming Calls When you receive a call proceed as follows 1 Tap on 2 Enter the destination number or select the VoIP account and phone number in the dial window ...

Page 137: ...he factory settings the PBX s exchange line access number is 0 but it can be changed in some PBXs refer to the instructions for the PBX Note Tap on to forward the call to the answering machine 3 Tap on The subscriber is called Note If the destination number is saved on the programmable function key speed dialling key you can forward the call by simply pressing this key and then tapping on You no l...

Page 138: ... receive another call while you are already making a call and you do not want to speak with the second caller or you do not want to interrupt the first call you can reject the call waiting call The caller receives a busy signal assuming no other telephones are called for example in a group call Accept a Call Waiting Call If you receive another call while you are already making a call and you want ...

Page 139: ...to any internal or external destination number Switch Off the Call Waiting Tone If you receive another call while you are already on a call but you want to postpone accepting the second call you can switch off the audible indication The second call will continue to try to get through and you can accept it at any time Rejecting a Call Waiting Call Requirements Call waiting must be enabled If a call...

Page 140: ...rd or tap on You will be connected with the caller Your previous call partner hears the on hold music Note If you first hang up the receiver to end the current call your telephone will ring and you can accept the incoming call as you would normally Forwarding a Call Waiting Call Requirements Call waiting must be enabled If a call waiting call is signalled proceed as follows 1 Tap on 2 Enter the de...

Page 141: ...ed in some PBXs refer to the instructions for the PBX 3 Tap on The subscriber is called Note If the destination number is saved on the programmable function key speed dialling key you can forward the call by simply pressing this key and then tapping on You no longer need to select the function in advance via the display Switching Off the Call Waiting Tone Requirements Call waiting must be enabled ...

Page 142: ...tely Dialling a Telephone Number with Dial Preparation Dial preparation first dialling and then picking up the receiver enables you to check the phone number you entered and if necessary correct it before the connection is established Initiating an External Call with Calling Line Identity Restriction If you do not want the person you are calling to see your phone number you can use Calling Line Id...

Page 143: ...bers with a leading exchange line access number In the factory settings the PBX s exchange line access number is 0 but it can be changed in some PBXs refer to the instructions for the PBX Notes When dialling through a standard SIP account you can prevent the local area code from being output automatically by entering a leading and thereby reach the VoIP provider s voice mailbox for example As soon...

Page 144: ...n dialling for example always enter external numbers with a leading exchange line access number In the factory settings the PBX s exchange line access number is 0 but it can be changed in some PBXs refer to the instructions for the PBX Instead of a phone number you can make an alphanumerical input Therefore pick up the receiver and tap on You must enter the user part of the SIP URI The user part i...

Page 145: ...ase by case suppression of the phone number display enabled by the network provider Calling number presentation must be enabled on the PBX 1 Pick up the receiver or tap on 2 Tap on The display will show to indicate that Calling Line Identity Restriction has been enabled 3 Dial a phone number an external number with an exchange line access number Once you have finished dialling the phone number the...

Page 146: ...ted attempts you can initiate a callback on busy This function is available for internal calls If you have initiated a callback the PBX will call you as soon as the other subscriber has hung up the receiver at the end of their current call If you then pick up the receiver the other subscriber will be called If the other subscriber picks up the receiver the connection for the call will be estab lis...

Page 147: ...The callback procedure in the PBX is then deleted Note Callback is not possible in certain situations such as when calling an external number when a public exchange is involved or during a provider transition In this case use the power dialling function Initiating a Priority Call when Do Not Disturb is Enabled If it is essential that you reach a person in emergencies the do not disturb function ca...

Page 148: ...up the receiver As soon as the connection is no longer busy the PBX will attempt to call you for 20 seconds 3 Pick up the receiver to make the callback Notes If you do not pick up the receiver within the 20 seconds that the PBX calls you the callback instruction will be deleted If you want to cancel the callback tap on If you pick up the receiver the subscriber will be called Note A callback will ...

Page 149: ...s follows 1 Tap on If callback is configured you will see the message Call completion enabled 2 Hang up the receiver As soon as the connection has been occupied the PBX will call you back for 30 seconds 3 Pick up the receiver to make the callback Notes If you do not pick up the receiver within the 30 seconds when the PBX calls you the callback instruction will be deleted If you want to cancel the ...

Page 150: ...50 Telephoning Outgoing Calls Initiating a Priority Call when Do Not Disturb is Enabled Requirements Do not disturb type all PBX selected at the call recipient If the internal telephone you are trying to call is busy because it is set to do not disturb proceed as follows Wait 10 seconds ...

Page 151: ...ner on the display as well as general time information date time calendar week weekday Sending DTMF Signals During an existing connection you can use the keypad to send DTMF signals sounds used in multi frequency dialling to operate an answering machine remotely for example The dialled digits are shown on the display Mute If you want to discuss something with another person in the room without you...

Page 152: ...360 Information about a Call During a call you see information about the call and your call partner on the display as well as general time information date time calendar week weekday Sending DTMF Signals During a call proceed as follows Enter the numbers and characters The numbers and characters dialled are shown on the display for a few seconds and you hear the corresponding sounds ...

Page 153: ...ed 2 To switch the microphone on again press the Microphone key again Ending a Call When your call partner ends the call your telephone goes into idle state If you do not hang up the receiver you will hear the busy signal through the base unit loudspeaker only if the receiver was hung up incorrectly During a call proceed as follows Hang up the receiver Note If you want to end the current call and ...

Page 154: ...they become inactive so up to nine calls may be on hold in addition to one active call A query call is initiated either by calling a query call subscriber by picking up during a call or by accepting a call signalled by the audible indication Initiating a Query Call During a call proceed as follows 1 Tap on You will hear the internal dial tone Your current call partner is kept on hold in the PBX on...

Page 155: ...initiate a query call by dialling directly from the telephone book without first tapping on If the phone number of the query call subscriber is saved on one of the programmable function keys speed dialling key you can initiate the query call by simply pressing this key without first tapping on Ending a Query Call If you make a query call and the number is busy or there is no response proceed as fo...

Page 156: ...ing a Query Call The following actions are possible during a query call Transferring You can use the transfer function to alternate between the call partners Ending One of the Two Calls When you end a query call and want to to continue talking with one of the call partners you can end the call with the other call partner separately Alternatively one of the call partners can simply hang up so that ...

Page 157: ...u continue to make a query call The other call partner is now active Ending One of the Two Calls Requirements Initiated query call If one of the two call partners hangs up the receiver you remain connected with the other one Or proceed as follows during a query call 1 Tap on the business card of the call partner with whom you want to end the conversation The business card of the active call partne...

Page 158: ...nication Partners Requirements Initiated query call to connect two external call partners Transfer of external calls to external permission granted in the PBX To connect two call partners to each other hang up the receiver during a query call Alternatively proceed as follows Tap on The two call partners are connected with each other ...

Page 159: ...out Announcement If you want to transfer an external call partner to another internal subscriber you do not have to wait until the subscriber being called via the query call accepts the call you can hang up the receiver while this call is being made The call to the internal subscriber will continue Placing External Call Partner in Waiting Loop If the internal subscriber to which you want to transf...

Page 160: ... from a call e g by accepting a call signalled by call waiting and this second call partner would now like to be transferred to somebody else You can now initiate a third call that connects the second and third call partners with each other and then continue telephoning with your first call partner Transferring with Announcement Requirements Initiated query call to connect two external call partne...

Page 161: ...subscriber will continue If the subscriber accepts the call the connection is established If the subscriber being called does not accept the call the call is trans ferred back to your telephone 60 seconds later your telephone rings Note To perform call parking dial the internal base phone number park position and hang up instead of dialling the internal number refer to the instructions for the PBX...

Page 162: ...p Note With some PBXs the function is limited to external callers see manual of the PBX If the internal telephone to which you are trying to transfer a call is busy proceed as follows 1 Tap on 2 Put down the receiver The call partner continues to listen to the on hold music As soon as the internal subscriber hangs up the receiver this commu nication partner is called Once they accept the call they...

Page 163: ...ing a 3rd Internal Subscriber and Transferring them to an Active Call Partner Requirements Initiated query call During a query call proceed as follows 1 Tap on the business card of the call partner whom you want to transfer The business card of the active call partner is connected to the toolbar 2 Tap on 3 Dial the phone number of the subscriber to be called As soon as the subscriber being called ...

Page 164: ... IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 164 Telephoning Transferring Both previously active call partners are connected You then return to an individual call with your first call partner ...

Page 165: ...ce Calls Requirements A query call that you initiated yourself During a query call proceed as follows Tap on Options during a Conference Call The following actions are possible during a conference call Initiating Transferring When you end a conference call and want to to talk to each of the confe rence call partners separately one after the other you can put one of the conference call partners on ...

Page 166: ...conference call partner alone Connecting the Other Two Conference Call Partners to Each Other If you want to leave a conference call that you initiated but your conference call partners want to to continue talking with each other you can connect the two parties with each other Ending a Conference Call Completely If you initiated the conference call you can end the conference call completely Initia...

Page 167: ...all Partners Requirements Initiated conference call During a conference call proceed as follows 1 Tap on the business card of the call partner with whom you want to end the conversation 2 Tap on Connecting Both Conference Call Partners Requirements Initiated conference call to connect two external call partners Transfer of external calls to external permission granted in the PBX During a conferenc...

Page 168: ...P Firmware V2 6 Operation Configuration V05 09 2016 168 Telephoning Conference Call Ending a Conference Call Completely Requirements Initiated conference call During a conference call proceed as follows Put down the receiver or tap on ...

Page 169: ...in the call Initiating a Call in Hands Free Calling Mode When your telephone rings tap on or press the Loudspeaker key to initiate the call You are now making the call in hands free calling mode The LED on the loudspeaker key blinks red If you want to call someone dial the phone number and tap on or press the Loudspeaker key to initiate the call You are now making the call in hands free calling mo...

Page 170: ...Free Calling during a Call During a normal call or a call in loudspeaker listening mode using the receiver proceed as follows Press the Loudspeaker key twice You can then hang up the receiver You are now making the call in hands free calling mode The LED on the loudspeaker key blinks red Switching Off Hands Free Calling and Returning to Normal Calling In hands free calling mode proceed as follows ...

Page 171: ...600 IP Firmware V2 6 Operation Configuration V05 09 2016 Telephoning Hands Free Calling If you have already picked up the receiver or a headset is connected press the Loudspeaker key You are now making a normal call or a headset call ...

Page 172: ...m to listen in on the call The call is continued using the microphone in the receiver no hands free calling Switching On Loudspeaker Listening during a Call During a normal call using the receiver proceed as follows Press the Loudspeaker key You are now making a call in loudspeaker listening mode The LED on the loudspeaker key lights up in red Switching Off Loudspeaker Listening and Returning to N...

Page 173: ...IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Telephoning Loudspeaker Listening Ending a Call in Loudspeaker Listening Mode During loudspeaker listening mode proceed as follows Hang up the receiver ...

Page 174: ... a very useful feature especially in certain professional areas for example in a call centre Initiating Headset Calls Requirements Headset operation must be enabled When your telephone rings tap on or press the hook key to initiate the call If you want to call someone dial the phone number and tap on or press the hook key to initiate the call Ending a Call in Headset Operation Requirements Enabled...

Page 175: ...ceed as follows Tap on or press the hook key to end the call Initiating the Listen in Function on the Receiver Requirements Headset operation must be enabled During a headset call proceed as follows Pick up the receiver You are now making a headset call with an enabled receiver loudspeaker Ending the Listen in Function On the Receiver Requirements Enabled headset operation ...

Page 176: ...et call with an enabled receiver loudspeaker proceed as follows Hang up the receiver If you want to involve the listening subscribers in the call press the Loudspeaker key Note If you switch off headset operation during a headset call with an enabled receiver loudspeaker you will be able to make a normal call using the receiver ...

Page 177: ...05 09 2016 Contacts and Phone Number Lists Contacts and Phone Number Lists This section describes the contact app and the call lists that are available in the telephone Topics Contacts Seite 178 Redial List Seite 199 Call Log Seite 202 Caller List page 208 LDAP Client Seite 211 ...

Page 178: ... the PBX s telephone book are also displayed If one of these entries does not have a name the system telephone generates a name for use in the telephone book for example int TN45 KW A 05306 etc However you cannot change the contacts in the system You can only change them with the PBX s Configuration Manager All the contacts in the contact list are displayed in alphabetical order Contacts with whom...

Page 179: ...h your fingertip to quickly stop rapid scrolling When you are scrolling through alphabetically sorted lists the symbol appears on the right Drag the symbol upwards or downwards to scroll to the letter Search Enter the first letter using the keypad Notes If there no contact is present for the letter you enter here or if the contact is not shown you can delete this letter by tapping on and entering ...

Page 180: ...the Back key Dialling from the Contacts Proceed as follows Using the telephone 1 Press the Contact Telephone book key 2 Scroll to the contact or enter its first letter using the keypad 3 You can dial the default number or a different associated phone number Default phone number Tap on the name of the contact The default number is selected automatically when you initiate a call by lifting the recei...

Page 181: ...one book Proceed as follows Using the telephone 1 Press the Contact Telephone book key 2 Tap on 3 Enter the first name and surname or a number in the Name entry field Notes When entering a number the user part of the SIP URI must be entered The user part is the character string in front of the character By tapping on the icon on the right of the entry field you can add an image to the contact You ...

Page 182: ...phone number under Telephone Note When selecting a phone number any account assigned to that number will be considered only if you dial a phone number using the Contacts app 6 Select a label under Telephone in the second list field to the right of the phone number to identify that phone number e g private or work the default setting is Private 7 Enter the contact s e mail address in the entry fiel...

Page 183: ...th multiple entries Note Contacts that are synchronised with the PBX s telephone book cannot be edited on the telephone You can only change the PBX s telephone book using the PBX s Configuration Manager Proceed as follows Using the telephone Requirements Contact created on the telephone 1 Press the Contact Telephone book key 2 Scroll to the contact or enter its first letter using the keypad 3 Tap ...

Page 184: ...ess the Menu key tap on Separate and tap on OK 6 Tap on Done Deleting a contact Contacts created on the telephone can be deleted at a later time Notes Contacts that are synchronised with the PBX s telephone book cannot be deleted from the telephone You can only change the PBX s telephone book using the PBX s Configuration Manager If you no longer want to display synchronised contacts from the PBX ...

Page 185: ...l to the contact or enter its first letter using the keypad 3 Tap on the name of the contact 4 Press the Menu key and then tap on Delete contact 5 Tap on OK Sharing Contacts You can share contacts and pass them to other devices Notes Contacts are shared as business cards in vCard format You can also share all the contacts at once by tapping Contact telephone book Menu Import export Proceed as foll...

Page 186: ... Press the Menu key and then tap on Share 5 Select how you want to share the contact Options for Configuring Contacts You can assign an individual ring tone to every contact You can also forward incoming calls from that contact directly to the answering machine Note You can also link an IP camera to the contact by tapping Contact and telephone book key Name of the contact Menu key Options and inpu...

Page 187: ...t or clear the Incoming calls check box 9 Only if more than one phone number has been saved for the contact Select or clear the Edit rules for all phone numbers simultaneously check box 10 Make further settings Contact specific settings Under TAM options enable or clear the Contact specific rules check box Number specific settings Select or clear the Number specific settings check box under Calls ...

Page 188: ...ntact is not accepted by the answering machine 13 Tap on Announcement 14 Select the announcement from the list in the Announcement list field that is to be used by the answering machine to accept a call from the contact 15 Tap on OK Configuring a Link Between an IP Camera and a Contact If the link from the IP camera to a contact is active the IP camera is automatically displayed in the telephony a...

Page 189: ...he Menu key 5 Tap on Options 6 Tap on IP camera 7 In the IP camera list field select the IP camera 8 Only for a link to a door station Tap on DTMF signal door and enter the DTMF signal for opening the door in the entry field 9 Tap on OK 10 Only for a link to a door station Tap on DTMF signal light and enter the DTMF signal for turning on the stairwell light in the entry field 11 Tap on OK Note Whe...

Page 190: ...om the telephone You can only change the PBX s telephone book using the PBX s Configuration Manager Proceed as follows Using the telephone Requirements a contact that is synchronised with the PBX s telephone book 1 Press the Contact Telephone book key 2 Scroll to the contact or enter its first letter using the keypad 3 Tap on the name of the contact 4 Press the Menu key 5 Tap on Hide contact Notes...

Page 191: ...quently are displayed in the Favourites list as well as in the contact list Contacts that are stored in the telephone can also be added or removed manually to from the favourites Proceed as follows Using the telephone 1 Press the Contact Telephone book key 2 Scroll to the contact or enter its first letter using the keypad 3 Tap on the name of the contact 4 You can add a contact to the favourites o...

Page 192: ...nts are displayed in the contact list Proceed as follows Using the telephone 1 Press the Contact Telephone book key 2 Press the Menu key 3 Tap Contacts to display 4 Tap on the name of the account under Select Contacts for Display 5 Tap on the radio button next to All contacts or on the name of the account 6 Only for a personalised contact display Tap on the radio button next to Customize 7 Tap on ...

Page 193: ...electing Contact Notes The function can only be set up on a programmable function key that has an LED not on a touch function key The function key Contact can refer to synchronised contact data Thus when reestablishing a data backup the main number might not be assigned explicitly to the contacts In this case the function key must be defined again For further information about the general procedur...

Page 194: ...ng the telephone 1 Press the Contact Telephone book key 2 Press the Menu key 3 Tap on Settings 4 Tap on Sort list by 5 Tap on the radio button next to Given name or Family name 6 Tap on View contact names 7 Tap on the radio button next to Given name first or Family name first Adopting a Telephone Number from Dial Preparation Phone numbers can be adopted from dial preparation and added to existing ...

Page 195: ...p on make the entries and tap on Done Adopting a Telephone Number from a List of Telephone Numbers Phone numbers can be adopted from various lists of numbers such as the redial list call log or caller list and added to existing contacts or new contacts Proceed as follows Using the telephone 1 Open the list Redial list Press the Redial key Call log Tap on Caller list Press the Message key 2 Touch a...

Page 196: ... the phone number in a dialogue e g when configuring a speed dialling key or call forwarding for subscribers you can select the phone numbers from the contacts Proceed as follows Using the telephone After opening a dialogue for entering phone numbers proceed as follows 1 Tap on Note If you have already entered digits the contacts and phone numbers that include those digits are displayed 2 Scroll t...

Page 197: ...ds in vCard format You can also share individual contacts under Contact Telephone book key Contact name Menu key Share Proceed as follows Using the telephone Requirements Import export Data storage device inserted into slot Sharing An app which is set up to support the sharing of contacts e g e mail 1 Press the Contact Telephone book key 2 Press the Menu key 3 Tap on Import export 4 In the Import ...

Page 198: ...V05 09 2016 198 Contacts and Phone Number Lists Contacts Export to storage Exports contacts to the data storage device Confirm that you want to export the contacts Share visible contacts Shares the contacts via an app Confirm that the other device has received the contacts ...

Page 199: ... the date and time of dialling and the duration of the call Opening the Redial List Proceed as follows Using the telephone 1 Press the Redial key Icons show which telephone call types have been made 2 You can select a call number or open the call details Select the phone number Tap on the entry Open the call details Tap on next to the entry Successful outgoing call Unsuccessful outgoing call phone...

Page 200: ...iately 2 You can either dial the phone number without changing it or edit the number before dialling Dial the phone number without changes Tap on the entry or touch and hold the entry and then tap on Call phone number Edit phone number before dialling Touch and hold the entry and then tap on Edit No before call Make the changes in the dial preparation Then lift the receiver or tap on Note If you w...

Page 201: ...tion Configuration V05 09 2016 Contacts and Phone Number Lists Redial List 1 Press the Redial key 2 Touch and hold the entry and then tap on Remove from call log Note To delete the entire redial list press the Menu key tap on Clear call log and then tap on OK ...

Page 202: ... log Furthermore settings for the call log and the e mail forwarding can be made Opening the Call Log Proceed as follows Using the telephone 1 Tap on the symbol Call log 2 You can select the following options All Opens a list that shows all calls in the call log Missed Opens the list that shows the missed calls Outgoing Opens the list that shows all outgoing calls The following table shows symbols...

Page 203: ...ll log is open the most recently active phone number will be dialled immediately 2 You can either dial the phone number without changing it or edit the number before dialling Dial the phone number without changes Tap on the entry or touch and hold the entry and then tap on Call phone number Edit phone number before dialling Touch and hold the entry and then tap on Edit number before call Make the ...

Page 204: ... follows Using the telephone 1 Tap on Call log 2 Touch and hold the entry and then tap on Remove from call log Note To delete older entries from the call log press the Menu key then tap on Delete specific items In the Age in days entry field enter the number of days and then tap on OK To delete all call log entries press Clear call log OK Settings Configuration Manager Call log Proceed as follows ...

Page 205: ...g calls will be saved in the call log Incoming calls can additionally be distinguished by call types see below Unknown calls External calls Internal calls Alarm calls Door calls Other calls The call type will be saved in the call log E mail forwarding E mail forwarding Missed calls will be forwarded via e mail At that it will be distinguished between call types see below Mark message as read ...

Page 206: ...n calls External calls Internal calls Alarm calls Door calls Other calls Misssed calls of this call type will be forwarded via e mail Settings Telephone Call log Proceed as follows Using the telephone page Settings COMfortel More Call log Call log E mail forwarding Missed calls will be forwarded via e mail At that it will be distinguished between call types see below Mark message as read ...

Page 207: ...l calls Internal calls Alarm calls Door calls Other calls Misssed calls of this call type will be forwarded via e mail Log outgoing calls Log incoming calls Outgoing incoming calls will be saved in the call log Incoming calls can additionally be distinguished by call types see below Unknown calls External calls Internal calls Alarm calls Door calls Other calls The call type will be saved in the ca...

Page 208: ...st Note Under Settings COMfortel More Call log you can specify which types of incoming calls are saved in the call log and displayed in the caller list Opening the Caller List The LED on the message key indicates new entries in the caller list Proceed as follows Using the telephone 1 Press the message key The available lists are displayed LED signalling on the message key off No entries present Re...

Page 209: ...e entry Open the detail view Tap on Dialling from Within the Caller List Proceed as follows Using the telephone 1 Press the Message key 2 Tap on Caller list Note If you pick up the receiver while the caller list is open the most recently active phone number will be dialled immediately 3 You can either dial the phone number without changing it or edit the number before dialling Dial the phone numbe...

Page 210: ...ial preparation Then lift the receiver or tap on The subscriber is called Note If you want to exit the caller list without dialling a phone number press the back key Deleting Entries from the Caller List Proceed as follows Using the telephone 1 Press the Message key 2 Tap on Caller list 3 Touch and hold the entry and then tap on Remove from callm log Note To delete the entire caller list press the...

Page 211: ...a protocol that enables you to query the data in a directory service a hierarchical database over the network Adding New Account To create a new account you must make the following settings Name Host Port User name Password BaseDN Protocol Proceed as follows Using the telephone Furthermore you can make the following settings Contact filter Phone filter Use ordering rules 1 Tap on Apps Settings ...

Page 212: ...d enter the user name Note The user name can be found in the Configuration Manager of the PBX under User data Address Books Settings in the line Simplified user name next to User name e g cn auerswaldschandelah dc auerswald 8 Tap on Password and enter a password Note The password can be found in the Configuration Manager of the PBX under User data Address books Settings in the line Simplified user...

Page 213: ...always used 11 Tap on Test connection and submit Note The exported contact groups can be found under Apps People Changing the Permission Level Proceed as follows Using the telephone Requirements At least one established LDAP account 1 Tap on Apps Settings 2 Under Accounts tap on LDAP 3 Tap on the account 4 Press the menu key 5 Tap on Change permission level 6 Under Login as select the permission l...

Page 214: ...sts LDAP Client 7 Tap on Login Synchronizing the Account Proceed as follows Using the telephone Requirements At least one established LDAP account 1 Tap on Apps Settings 2 Under Accounts tap on LDAP 3 Tap on the account 4 Press the menu key 5 Tap on Sync now Deleting an Account Proceed as follows Using the telephone ...

Page 215: ...figuration V05 09 2016 Contacts and Phone Number Lists LDAP Client Requirements At least one established LDAP account 1 Tap on Apps Settings 2 Under Accounts tap on LDAP 3 Tap on the account 4 Press the menu key 5 Tap on Remove account and confirm with Remove account ...

Page 216: ...System Telephone Seite 228 Follow Me Seite 234 Targeted Exchange Line Access System Telephone Seite 237 Group Function System Telephone Seite 240 Headset Operation Seite 249 InterCom Announcement Hands free calling Seite 252 Configuration Switchover System Telephone Seite 262 Macro Function Seite 265 Pick Up Seite 270 Power Dialling Seite 274 Relays System Telephone Seite 276 Calling Line Identity...

Page 217: ...217 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Functions Speed Dialling Seite 324 ...

Page 218: ... for a short period of time This is useful for example when this telephone is located in a publicly accessible room and is only occasionally used for external calls by an employee How External Line Transfer Works External line transfer works like this The requesting telephone must initiate an internal call with the telephone authorised to make the exchange to request exchange line access Important...

Page 219: ...ge line settings configured for this purpose on the PBX These exchange line settings apply until the first successful outgoing external call or until the time limitation has elapsed for initiating the external call Note The external line transfer function is configured in the PBX Function Key for Exchange Line Transfer Press the key during an internal call to transfer the external line access to y...

Page 220: ...ager by selecting Ext line transfer Using the telephone by selecting Ext line transfer Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select the system t...

Page 221: ... the audible signal and call waiting are switched on a tone in the receiver will notify the user when already on a call that another call is incoming If the audible signal is switched off incoming calls will be signalled only in the display Note As of firmware 6 6 PBX and 2 4 VoIP telephone a comparison between telephone and PBX will be implemented This function can then be switched on or off in t...

Page 222: ...sing the Configuration Manager by selecting Call waiting Using the telephone by selecting Call waiting Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Audible indication decide each time a key is pressed LED signalling on the key green Call waiting is switched on and a...

Page 223: ...function is switched on the specified call types will are not signalled on the telephone The do not disturb type indicates which call types it affects when it is switched on Notes Rejected calls are not added to the caller list on the telephone As of firmware 6 6 PBX and 2 4 VoIP telephone a comparison between telephone and PBX will be implemented This function can then be switched on or off in th...

Page 224: ...ymous calls will be rejected reject if not in contacts When do not disturb is switched on all calls are rejected except for calls from contacts listed in the telephone book Note The options reject anonymous and reject if not in contacts could be overridden by the PBX if the telephone is system telephone on a PBX that has a firmware version as of 6 6 Therefore these options cannot be used in system...

Page 225: ...ers reject all callers switches on rejection of all incoming calls when do not disturb is switched on reject anonymous switches on rejection of anonymous calls when do not disturb is switched on reject if not in contacts switches on rejection of all calls except the ones from contacts entered in the telephone book when do not disturb is switched on decide each time a key is pressed LED signalling ...

Page 226: ...d in this way Note Automatic bandwidth amplification was developed to improve voice signals However if calls are made in environments with loud background noises automatic bandwidth amplification has a negative effect on voice quality The replaying of music s uch as music on hold is negatively affected by automatic bandwidth amplification Switching Automatic Bandwidth Amplification On Off If autom...

Page 227: ...dicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting Automatic bandwith amplification Using the telephone by selecting Automatic bandwith amplification Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when ass...

Page 228: ...ne If the boss secretary function has been switched on calls to the boss telephone are made as follows All internal and external calls also call through as well as door calls and callbacks initiated by the caller are rerouted to the relevant secretary s telephone The following types of calls are not rerouted to the secretary s telephone even when the boss secretary function has been switched on Al...

Page 229: ...d up on the secretary s telephone the call can be treated normally If multiple boss keys have been programmed the red blinking LED lights up next to the boss key indicating the boss telephone it is assigned to Note On the secretary s telephone in addition to the boss key it is also a good idea to configure a speed dialling key for the phone number of the boss telephone to keep track of whether it ...

Page 230: ...elephone A suitably configured boss key on the secretary telephone Press the function key configured as the secretary key Secretary Function Key on the Boss Telephone Notes It is not possible to configure boss keys and secretary keys on the same telephone at the same time This means that a telephone cannot be both a boss telephone and a secretary telephone at the same time A maximum of five secret...

Page 231: ...n Manager by selecting Secretary Using the telephone by selecting Secretary Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following LED signalling on the secretary key gr...

Page 232: ...ephone cannot be both a boss telephone and a secretary telephone at the same time A maximum of five boss keys can be configured on one telephone Press the key to initiate a call or a query call to the corresponding boss telephone In addition the corresponding LED indicates the status of the function LED signalling on the boss key green The boss secretary function is enabled red blinking The boss s...

Page 233: ... selecting Boss Using the telephone by selecting Boss Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select the system telephony account Boss number Ente...

Page 234: ... as follows Using the telephone function key or Functions Follow me Requirements Controlling of the PBX via telephone permission assigned in the PBX Call forwarding groups Follow me permission assigned in the PBX 1 In the Operation list field select one of the following options disable all Disables all of the currently enabled follow me functions No further action is required switch on Enables fol...

Page 235: ... follow me key to switch follow me on or off or toggle it for an internal subscriber Requirements for using the function Controlling of the PBX via telephone permission assigned in the PBX Call forwarding groups Follow me permission assigned in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Follow me Using the telephone by selecting Follow me ...

Page 236: ... 2016 236 Functions Follow Me Additional settings for this function key are described in the following Operation disable all switches all follow mes off decide each time a key is pressed Number to forward Enter the internal number of the subscriber whose calls are to be forwarded ...

Page 237: ...cess Proceed as follows Using the telephone Requirements Telephone is system telephone on the PBX A function key configured for targeted exchange line access 1 Press a function key configured for targeted exchange line access The VoIP account is enabled for the next call The account name is shown in the dial window 2 Dial a phone number an external number without an exchange line access number Not...

Page 238: ...the specified MSN your external number during external calls calling line identification must be enabled shown in display Function Key for Targeted Exchange Line Access Press the key to initiate targeted exchange line access You can then immediately dial the external number without exchange line access number In addition when functions are defined on the first key level the status of the account i...

Page 239: ...n can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select system telephony account MSN Enter the external number that you want to transfer during targeted exchange line acces...

Page 240: ...logged out is not involved in any group functions This can be especially important for employees of a support department who should not be available to customers around the clock but instead rotate in and out of the hotline Detailed Information About Group Functions Call Types Notes If a group subgroup has been configured in the PBX as a member of a group main group and a subscriber is a member of...

Page 241: ...an one group Note If a subscriber logs into different groups as outgoing one after the other the subscriber will only remain logged in as outgoing in the group that they last logged into Incoming and outgoing When logging into a group as incoming and outgoing the subscriber is then in the call distribution of that group for internal exchange line and door calls and also acquires a number of additi...

Page 242: ...PBX via telephone permission assigned in the PBX 1 In the Operation list field select one of the following options Login Logs the telephone in to the group Logout Logs the telephone out of the group 2 In the Call direction list field select one of the following options outgoing Select the call type for outgoing incoming Select the call type for incoming incoming outgoing Selects the call type for ...

Page 243: ...BX via telephone permission assigned in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Group Using the telephone by selecting Group Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following LED signalling on the key green Th...

Page 244: ...e into the group Logout log telephone out of the group Call direction outgoing switches on outgoing call type incoming switches on incoming call type incoming outgoing switches on incoming outgoing call type decide each time a key is pressed Account Select system telephony account Group Enter a group number Logging Telephone Out of All Groups Proceed as follows Using the telephone function key or ...

Page 245: ...ne is in the idle state to log the telephone out of all groups Requirements for using the function Telephone is system telephone on the PBX Controlling of the PBX via telephone permission assigned in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Group function off Using the telephone by selecting Group function off LED signalling on the key g...

Page 246: ...ey while the telephone is in the idle state to display the current group state of the subscribers logged out logged in as incoming and or outgoing on the LEDs of configured speed dialling keys for approx 10 seconds For this purpose the speed dialling keys must be assigned to the corresponding subscriber numbers Press the key again within 10 seconds to cancel the display LED signalling on the key g...

Page 247: ...Group state Using the telephone by selecting Group state Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select system telephony account Group green The telephone is logged in to the group for incoming and outgoing calls yellow The telephone is logged in to the...

Page 248: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 248 Functions Group Function System Telephone Enter a group number ...

Page 249: ...adsets and with cordless headsets with EHS interfaces for example from Auerswald Jabra or Plantronics Switching Headset Operation On Off If headset operation is switched on press the Hook key to initiate or end a headset call If headset operation is switched off press the Hook key to initiate or end a call without the need to pick up the receiver hands free calling Proceed as follows Using the tel...

Page 250: ...e will switch off automatic call acceptance Auto accept The COMfortel DECT headset s automatic call acceptance function applies solely to call acceptance between the COMfortel DECT headset and the associated base station Its settings do not affect automatic call acceptance between the headset and the telephone 2 Enter a value in the Auto accept timeout entry field 3 Tap on Execute Function Key for...

Page 251: ...ormation about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Auto accept switch on play tone Switch on automatic call acceptance and the attention tone when headset operation is switched on decide each time a key is pressed Auto accept timeout Enter a value yellow Headset operation is switched on but a...

Page 252: ...ice If the InterCom destination is a single system telephone the caller can switch on the microphone in addition to the loudspeaker hands free calling so that a person nearby can speak with the caller using this intercom system How InterCom Announcement Works The InterCom announcement process runs as follows According to the InterCom destination either a single system telephone or all system telep...

Page 253: ...seconds to prevent possible misuse of this function for example eavesdropping from distant rooms At the end of 120 seconds the connection is automatically interrupted If the InterCom destination is a single system telephone the connection can be maintained by picking up the system telephone s receiver before the 120 seconds elapses Performing InterCom Announcement Requirements InterCom permission ...

Page 254: ...e announcement press the function key again or release the function key Function Key for InterCom Announcement Press the key when the telephone is in its idle state to select the subscriber number or group number stored on the key and initiate the InterCom announcement Depending on the action type configured you need to hold the key during the announcement as soon as you release the key again the ...

Page 255: ...s follows by assigning the function key Using the Configuration Manager by selecting InterCom Announ cement Using the telephone by selecting InterCom Announcement LED signalling on the key when assigned to an internal subscriber number green There is currently an active connection to the InterCom desti nation off There is currently no active connection to the InterCom desti nation LED signalling o...

Page 256: ...nction key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Operation Hold The key must be held down during the announcement toggle A short press of the key starts the announcement Another short press of the key ends the announcement Account Select the account for the PBX Int...

Page 257: ...s limited to 120 seconds to prevent possible misuse of this function for example eavesdropping from distant rooms After 120 seconds has elapsed the connection is automatically inter rupted unless the system telephone receiver is picked up during this time Using InterCom Hands Free Calling Requirements InterCom permission at the InterCom destination Function key configured for InterCom hands free c...

Page 258: ...ouncement or hands free calling function press the function key again or release the function key Function Key for InterCom Hands Free Calling Press the key when the telephone is in its idle state to select the phone number stored on the key and initiate the InterCom hands free call Depending on the action type configured you need to hold the key during hands free operation as soon as you release ...

Page 259: ... destination Proceed as follows by assigning the function key Using the Configuration Manager by selecting InterCom Hands free calling Using the telephone by selecting InterCom Hands free calling Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Funct...

Page 260: ...ng the announcement toggle A short press of the key starts the announcement Another short press of the key ends the announcement Account Select the account for the PBX InterCom destination Enter the internal number Switching InterCom Permission On Off Proceed as follows Using the telephone function key or Functions InterCom permission Requirements Telephone is system telephone on the PBX Controlli...

Page 261: ... toggle it In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Requirements for using the function Controlling of the PBX via telephone permission assigned in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting InterCom perm Using the telephone by selecting InterCom perm No...

Page 262: ...switching the automatic configuration switchover on off switch the system relay with operation mode automatic configuration switchover and the Identification number 900 optional see manual of the PBX For further information about the procedure see chapter Functions Relays System Telephone Switching Relays On Off Proceed as follows Using the telephone function key or Functions Configuration Require...

Page 263: ...f assign a function key for switching the system relay with operation mode automatic configuration switchover and the Identification number 900 optional see manual of the PBX For further information about the procedure see chapter Functions Relays System Telephone Function Key for Switching Relays In addition when functions are assigned on the first key level the status of the function is indicate...

Page 264: ...y selecting Switch config Using the telephone by selecting Switch config Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select the system telephony account Configuration to enable Configuration manager select the configuration Telephone Enter identification nu...

Page 265: ...g answering machine is entered in the dial preparation Command H The telephone dials the phone number from the dial preparation and switches to hands free calling Command C The telephone waits for the connection Command W2 After the connection has been established the telephone waits another 2 seconds Command Z 22 The telephone dials the DTMF code 22 Command Lg The LED next to the function key swi...

Page 266: ... macro the macro saved in the system is run immediately If this is not the case you need to first confirm you want the macro function to start In addition you can read the status of the relevant macro on the LED Note The commands for controlling LEDs are used on both levels of the keys This makes it possible for instance to use the macro to switch the LED on on the one key level and to use the mac...

Page 267: ...th macros can later be processed and executed independently of each other If you delete a macro from one key level the macro is automatically deleted from the other key level For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Select the account Macro Enter the macro Up ...

Page 268: ...The LED next to the function key switches on red Ly The LED next to the function key switches on yellow Lg The LED next to the function key switches on green Notes If you want to configure a programming function on the PBX as a macro enter a pause between the password and the programming code sequence Pauses cannot be entered at the beginning of a macro The maximum pause time is 5 seconds This res...

Page 269: ... for controlling LEDs are used on both levels of the keys This makes it possible for instance to use the macro to switch the LED on on the one key level and to use the macro to switch LED off on the other key level In this way the switching status of a different function that is enabled at the same time can be seen on the LED ...

Page 270: ...led This function is useful when dealing with for example answering machines Performing Pick Up Requirements Pick up permission granted in the PBX Telephone is a system telephone on the PBX or pick up is performed on the PBX for which the sequence 06 has been entered under Settings Providers PBXs Name of Provider PBX Special numbers Keypad sequence for pickup If an internal telephone rings somewhe...

Page 271: ...on key configured for pick up Telephone is a system telephone on the PBX or pick up is performed on the PBX for which the sequence 06 has been entered under Settings Providers PBXs Name of Provider PBX Special numbers Keypad sequence for pickup If an internal telephone rings somwhere near you during a call proceed as follows 1 Press the function key configured for pick up 2 In the dial window sele...

Page 272: ...one that is ringing By pressing the key with a defined pick up destination you will perform a pick up call for the defined destination In addition if you press the key this initiates a call pick up on telephones or answering machines for which permission has been given refer to the instructions for the PBX LED signalling on the key for pick up with specific pick up desti nation Red blinking The in...

Page 273: ...ame of Provider PBX Special numbers Keypad sequence for pickup Pick up permission granted in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Pick up Using the telephone by selecting Pick up Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are desc...

Page 274: ...follows After enabling Power Dialling the telephone starts the first dial attempt after 5 10 seconds Every other dial attempt is carried out every 30 seconds As soon as the subscriber is no longer busy and the telephone receives a ringing tone it switches the loudspeaker on The connection is then established when the person being called picks up the receiver If they do not pick up the receiver pow...

Page 275: ...once power dialling has been initiated because whenever a connection is established the loudspeaker on the telephone will be automatically switched on Cancelling Power Dialling Requirements initiated power dialling If you want to cancel power dialling in progress proceed as follows The telephone is not in the idle state It is currently attempting to reach the subscriber in question Press the hook ...

Page 276: ... Off Proceed as follows Using the telephone function key or Functions Relay Requirements Telephone is system telephone on the PBX Switching of relay permission granted in the PBX The relay in the PBX has been set up with the Configuration dependent Automatic configuration switchover PC relayor manual relay operating modes refer to the PBX manual for different options here 1 Select the relay Manual...

Page 277: ...tem telephone on the PBX Switching of relay permission granted in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Relay Using the telephone by selecting Relay Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Operatio...

Page 278: ...tel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 278 Functions Relays System Telephone Relay ID Enter the identification number You will find it in the PBX Device Relays Actuators ...

Page 279: ...ll is initiated Notes Anonymous calls are not possible with some VoIP providers If you intend to use this function first ask your provider if this service attribute is supported This function can only be used on one of the PBX s land line connections if the case by case restriction of calling line identification has been requested from and enabled by the network provider Proceed as follows Using t...

Page 280: ...e function is indicated by the corresponding LED Requirements for using the function Calling Line Identity Restriction supported by the VoIP provider Land line connections for the PBX CLIR 2 service feature case by case suppression of the display of the phone number enabled by the network provider Proceed as follows by assigning the function key Using the Configuration Manager by selecting Calling...

Page 281: ...0 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Functions Calling Line Identity Restriction Note For further information about the general procedures when assigning function keys see Function Keys ...

Page 282: ...system telephones Calls to groups Call forwarding for groups in the PBX only for system telephones Calls to connections Call forwarding for external numbers in the PBX only for system telephones Call Forwarding Variants The telephone supports several different variants of call forwarding Call forwarding for subscribers scr Call forwarding for subscribers scr in the PBX Call forwarding for external...

Page 283: ...t take a call on his own telephone Important Subscriber call forwarding does not function for incoming group calls to your telephone If you want to prevent your telephone from ringing unanswered when calls to the group in which you belong come through you need to log yourself out of the group or set up group call forwarding Note If you want to set up subscriber call forwarding on the destination t...

Page 284: ...ent destination can be configured for each of the three types of call forwarding If Call fwd on busy and Call fwd on no reply are enabled at the same time both will apply The call is forwarded to the different appropriate phone numbers depending on which situation occurs the telephone is busy or nobody answers If Call fwd unconditional is enabled in addition to the Call fwd on busy and or Call fwd...

Page 285: ...e Press a single key assigned to Call fwd scr disable all to switches off all currently enabled call forwardings for the subscriber In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Requirements for using the function for internal destination numbers Telephone connected to a PBX LED signalling on the key not applicable i...

Page 286: ...igned to Call fwd scr to switch call forwarding for subscribers for the configured destination on or off or toggle in the telephone Press a single key assigned to Call fwd scr disable all to switches off all currently enabled call forwardings for the subscriber In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED LED signal...

Page 287: ...r Using the telephone by selecting Call fwd scr Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Forwarding type unconditional call forwarding unconditional function for the subscriber on busy call forwarding on busy function for the subscriber not responding call forwa...

Page 288: ...her internal telephones or external connections As a result a subscriber or the substitute can take these calls on another telephone Subscriber call forwarding ensures that the subscriber in question or the substitute is always available at his own phone number even if the subscriber cannot take a call on his own telephone Note The function is switched on in the PBX The telephone does not have any...

Page 289: ...n can be configured for each of the three types of call forwarding If Call fwd on busy and Call fwd on no reply are enabled at the same time both will apply The call is forwarded to the different appropriate phone numbers depending on which situation occurs the telephone is busy or nobody answers If Call fwd unconditional is enabled in addition to the Call fwd on busy and or Call fwd on no reply o...

Page 290: ... the PBX Press the key to which Call fwd scr in PBX has been assigned to switch call forwarding for subscribers for the configured destination in the PBX on or off or toggle it The key assigned to switch off all call forwarding for subscribers Call fwd scr disable all switches off call forwarding for subscribers In addition when functions are assigned on the first key level the status of the funct...

Page 291: ...wd scr in PBX Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Forwarding type unconditional call forwarding unconditional function for the subscriber on busy call forwarding on busy function for the subscriber not responding call forwarding if not responding function f...

Page 292: ...lephone for example on a mobile phone if no one can take the call internally Call forwarding for external numbers can be configured for the current confi guration or for the permanent configuration The call forwarding for external numbers is set up in the PBX using the system telephone and is executed there Important Call forwarding is only possible for external numbers if the telephone is a syste...

Page 293: ...rwarding for external numbers on busy Switches on or off call forwarding for external numbers on busy not responding Switches on or off call forwarding for external numbers on no reply Notes A different destination can be configured for each of the three types of call forwarding If Call fwd on busy and Call fwd on no reply are enabled at the same time both will apply The call is forwarded to the d...

Page 294: ...uration Note Call forwarding can only be switched on for the current configu ration if all call forwarding is switched off for the permanent configu ration Number to forward Enter the PBX s external number that is to be forwarded without exchange line access number and without area code Forwarding destination Enter the forwarding destination either by entering it manually or by selecting a name vi...

Page 295: ...e in colour on the LED During the configuration in the public exchange this takes from a few seconds up to a minute the LED blinks yellow LED signalling on the key red In the selected configuration call forwarding for external numbers is switched on in the public exchange PBX for the configured destination yellow Call forwarding for external numbers has been configured for busy lines or when there...

Page 296: ...otes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Forwarding type unconditional call forwarding unconditional function for the external numberSelection of the system telephony account on busy call forwarding on busy function the external number not responding call forward...

Page 297: ...on of the system telephony account Number to forward Enter the external number of the PBX without the exchange line access number and without the area code Forwarding destination Enter destination number Important If the automatic exchange line request is disabled the forwarding destination must always be entered with exchange line access number If the automatic exchange line request number is ena...

Page 298: ...d app to control the function key and the corresponding LEDs In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED For information about LED signalling on a key contact your system administrator Proceed as follows by assigning the function key Using the Configuration Manager by selecting Controlled by external app Using the ...

Page 299: ...re V2 6 Operation Configuration V05 09 2016 Functions Control by External Apps Configuration manager Enter the name of the app that controls the function key Telephone Tap on Select and select the app from the list that controls the function key ...

Page 300: ...r own accounts which have been configured in the telephone see chapter Settings Accounts Function Key for the Telephone Line Press the key assigned to Telephone line to initiate an outgoing call through the account assuming there are no upcoming incoming calls for the assigned account If you press the key assigned to the telephone line during an incoming call through the assigned account then when...

Page 301: ...assigned on the first key level the status of the function is indicated by the corresponding LED LED signalling on the key when assigned to an internal subscriber number red A call is currently being held on the telephone or the user is attempting to establish a connection red blinking The telephone is now being called and the caller s business card is not linked with the toolbar in the background...

Page 302: ...d automatically Proceed as follows by assigning the function key Using the Configuration Manager by selecting Telephone line Using the telephone by selecting Telephone line yellow blinks twice The call is held locally in the telephone and the caller s business card is connected to the toolbar Press the key once to pick up the call yellow blinks quickly The telephone dials the phone number after yo...

Page 303: ...t on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Selection of the account MSN PBX account Enter phone number SIP account Enter the phone number of the account or in the case of SIP trunking the DDI main number and Direct Dial In without prefi...

Page 304: ...s see manual of the PBX More Information on Announcement Before Answering for Group You switch the Announcement before answering function on separately for each group Two types of Announcement before answering are available Announcement before answering on busy The caller hears the announcement for Announcement before answering only if all the group members are busy After this the caller is automa...

Page 305: ...ement Before Answering for Group On Off Proceed as follows Using the telephone function key or Functions Text before answering Requirements Telephone is system telephone on the PBX The telephone is a member of at least one group configured in the PBX Text before answering announcement present in the PBX and assigned to the group 1 In the Operation list field select one of the following options swi...

Page 306: ...r to toggle In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Requirements for using the function Telephone is system telephone on the PBX Text before answering announcement present in the PBX and assigned to the group Proceed as follows by assigning the function key Using the Configuration Manager by selecting Announcem...

Page 307: ...y are described in the following Operation switch off switch off an announcement before answering for the group on busy switch on an announcement before answering busy for the group always switch on a continuous announcement before answering for the group toggle on busy switch an announcement before answering busy for the group on or off toggle always switch a continuous announcement before answer...

Page 308: ...door and a stairwell light controlled by switching a relay switch on light These functions can be performed on the system telephone even without a pending door call Using the Door Functions Proceed as follows Using the telephone Requirements Telephone is system telephone on the PBX Phone number configured in the PBX for the door station Relays configured in the PBX for opening the door and the sta...

Page 309: ... options open Opens the door switch on light Switches the stairwell light on open door switch on light Opens the door and switches the stairwell light on 3 Select a door Manual entry Enter a phone number in the Door number entry field Selection Tap on and select a door 4 Tap on Execute Notes The Light on door function switches on the relay of the corresponding door station separately at the time c...

Page 310: ...gured in the PBX for the door station Relays configured in the PBX for opening the door and the stairwell light Open door permission granted in the PBX When you receive a door call open the door by pressing the function key that has been configured to open the door Alternatively proceed as follows Tap on The door is opened Note If the relay of the associated door station is used for switching the ...

Page 311: ... the telephone Requirements Telephone is system telephone on the PBX Phone number configured in the PBX for the door station Relays configured in the PBX for opening the door and the stairwell light Open door permission granted in the PBX Call waiting must be enabled When you receive a door call open the door by pressing the function key that has been configured to open the door Alternatively proc...

Page 312: ...dialling key Requirements for using the function Telephone is system telephone on the PBX Open door permission granted in the PBX Proceed as follows by assigning the function key Using the Configuration Manager by selecting Door function Using the telephone by selecting Door function Notes For further information about the general procedures when assigning function keys see Function Keys Additiona...

Page 313: ...tion V05 09 2016 Functions Door Functions System Telephone Operation open open the door switch on light switch the stairwell light on open door switch on light open the door and switch the stairwell light on decide each time a key is pressed Door number Enter phone number ...

Page 314: ...0 COMpact 5000 R and COMmander 6000 R RX PBXs Configuring a Waiting Field You configure a waiting field as described below Use the Configuration Manager in the PBX to configure automatic call acceptance for the waiting field Use the Configuration Manager on the PBX or the PBX s configuration software to select a system telephone to be a waiting field reception Notes Before you can operate the wait...

Page 315: ... to one or more function keys waiting field keys These keys are then used to monitor and process the exchange line calls After you have configuring a waiting field key on a system telephone the waiting field reception function on that system telephone in question is enabled automatically and can be switched on and off if necessary Process of Call Acceptance in Waiting Field Call acceptance in the ...

Page 316: ...16 316 Functions Waiting Field Function System Telephone Important After the waiting field reception telephone is switched on any subscriber call forwarding configured for the telephone parallel calls and the do not disturb function are switched off These functions for example call ...

Page 317: ...rruption in the waiting field If the waiting time is not interrupted by a call to the waiting caller or the call is forwarded the connection is disconnected Press the corresponding waiting field key to initiate a call with a caller in the waiting field An external caller in the waiting field can be transferred internally as normal If the line of the person being called is busy the external subscri...

Page 318: ...wing options switch on Enables the waiting field reception switch off Disables the waiting field reception Important It is only possible to switch a waiting field reception off if no callers are present in the waiting field If more than one waiting field reception is in use this limitation only applies when only one waiting field reception is switched on When the waiting field reception is switche...

Page 319: ...telephone is now being called and the caller s business card is not linked with the toolbar in the background Pick up the receiver and press the key to put this call in the waiting field red blinks twice The telephone is now being called and the caller s business card is linked with the toolbar Pick up the receiver and press the key to put this call in the waiting field green The call is being hel...

Page 320: ...th key levels If one level is filled the other levels are also filled automatically Requirements for using the function Telephone is system telephone on the PBX The telephone has been selected in the PBX as a waiting field reception yellow blinks twice The call is held locally in the telephone and the caller s business card is connected to the toolbar Press the key once to pick up the call yellow ...

Page 321: ...rogrammable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Selection of the account MSN URL For PBX account internal number For SIP account account phone number Important You cannot assign calls via the DDI fo...

Page 322: ...ing the function The telephone has been selected in the PBX as a waiting field reception Proceed as follows by assigning the function key Using the Configuration Manager by selecting W fld reception Using the telephone by selecting W fld reception Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the gener...

Page 323: ...323 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Functions Waiting Field Function System Telephone Selection of the account ...

Page 324: ...lephone Number The phone number will be dialled automatically when a speed dialling key is pressed If the receiver is hung up the saved phone number is first used for dial preparation If a speed dialling key is pressed during a call a query call is placed and the saved phone number is dialled immediately To Dial a Part of a Telephone Number The telephone enables you to assign a part of a phone num...

Page 325: ... number is being called you can take the call on your telephone by pressing the speed dialling key and then confirming If a subscriber allows call take over for example on an answering machine you can still take the call on your telephone in the same manner even after it has already been accepted Display of the Registration Status If the registration status display is enabled the individual regist...

Page 326: ...d and to dial the phone number saved in the key In addition when a subscriber or a group number is defined on the first key level the status of the subscriber or group is indicated by the corresponding LED LED signalling on the key when assigned to an internal subscriber number red A call is in progress on the internal telephone Press the key to initiate a call pick up red blinking The internal te...

Page 327: ...e key when defined with an internal group number red Calls are in progress on all logged in telephones or no telephone in the group is logged in red blinking A logged in telephone is currently being called or a call is waiting on that telephone Press the key to initiate a pick up yellow The group is not available call forwarding is configured for the group off The group is available Press the key ...

Page 328: ...ting Speed dialling Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following BLF for SIP account BLF for SIP account on off If the telephone is used with a SIP account the SIP provider is crucial for whether a busy status is displayed Account Selection of the account Destinatio...

Page 329: ...t Information Product Details It includes descriptions of what the functions do and where possible how to define these functions on programmable function keys Topics Forwarding a Caller to the Answering Machine Seite 351 Answering Machine Accepts Call Adopting Call Seite 352 Announcement Settings in the Telephone page 358 Recording a Call page 360 Performing Remote Access page 366 E Mail Seite 369...

Page 330: ... the automatic recording of all calls it is also possible to record calls manually This operates independently of the automatic call recording function This allows calls to be recorded in pieces Call recordings can be played from the answering machine list Note The data storage device must be inserted before you can record a call not necessary for Comfortel 3600 IP see chapter Important Infor mati...

Page 331: ... page Settings COMfortel Answering machine Using the telephone page Settings COMfortel Answering machine Making announcement settings in the telephone Using the telephone page Answering machine Select answering machine list Announcement in the list field in the upper left corner Performing a recording Using the telephone during a call Performing remote access Using the telephone Settings Configura...

Page 332: ...ed bacl before the message Separator tone A separator tone is played back between messages Answering machine TAM readiness Calls will be accepted according to the configured call acceptance Listening in No listen in Switches listening in off Listen in with announcement Switches listening in on The telephone s loudspeaker is already switched on when the announcement is played Listen in without anno...

Page 333: ...ner should be informed via an announcement that the call is being recorded Recordings whose recording time is shorter than 1 second are not saved Automatic call recording ends immediately when a query call has begun Every call will be recorded automatically Call recording must be started manually Announcement prior to call recording Note Before you record a call you must always have the agreement ...

Page 334: ...phone or from an external telephone With the konwlegde of the PIN which was configured for this a remote access can be performed from a distant telephone Controlling the remote access only COMfortel 3600 IP Note Remote access via voice control is only possible in German Voice control and DTMF codes Remote access will be performed via voice control and DTMF codes only DTMF codes Remote access will ...

Page 335: ...ccess number The caller who transmits this quick remote access number when they make a call can if quick access is configured access all the recordings saved on the answering machine without having to enter their remote access PIN Requirements Remote access is enabled Important Enter phone numbers exactly as when dialling for example always enter external numbers with a leading exchange line acces...

Page 336: ... seconds Indicates after how many seconds the answering machine accepts a call Calls for group Calls for groups in which the telephone is a member are also accepted Recording time 1 99 minutes 99 unlimited Note Recordings whose recording time is shorter than 1 second are not saved Enter the maximum recording time Provided that the caller does not hang up before the answering machine will end the r...

Page 337: ...ransfer a phone number 2 From contact Caller transmits a phone number that is present in the telephone book 3 External calls Caller is an external subscriber 4 Internal calls Caller is an internal subscriber 5 Door calls Caller is any door terminal 6 Miscellaneous calls The sequence displayed above corresponds to the sequence that is taken into account in the settings Relevant call types for which...

Page 338: ...ave a message on the answering machine Only announcement At the end the caller hears the selected announ cement however they cannot leave a message on the answering machine No call acceptance The call from this caller is not accepted by the answering machine If remote access is enable this option has no effect Announcement Select the announcement The following call types are generally not taken by...

Page 339: ...uration Manager under Settings COMfortel E Mail Internationalisation you can set the language of the e mails and customise a user defined linguistic template for e mails to suit your requirements The answering machine sends a notification to the e mail address that was configured in the telephone when new message are present Attach message as file New messages are attached to e mail notifications ...

Page 340: ...in which the announcement is to be played Importing language file from data storage device PC Language file import Search Requirements A language file fs saved on a data storage device PC Note Up to four language files can be stored and used simultaneously Search and import the language file Importing language file from the Internet Language file import Import Requirements Existing Internet connec...

Page 341: ...rresponding language file Change announcement name Requirements At least one announcement Mark the announcement Configure Enter the name in the entry filed Announcement import Requirements An announcement file wav saved on the hard disk Import the announcement Announcement Requirements At least one announcement The marked announcement will be deleted ...

Page 342: ...ephone page Settings COMfortel Answering machine Answering machine settings TAM readiness Calls will be accepted according to the configured call acceptance Automatic playback New messages will be played back automatically after opening the answering machine list Call information Date and time are played bacl before the message Separator tone A separator tone is played back between messages Listen...

Page 343: ...ed when the announcement is played Call acceptance Call acceptance and the announcement assignment can be configured on a call specific basis The call acceptance rules determine which rules apply for which call type Call acceptance time 1 99 seconds Indicates after how many seconds the answering machine accepts a call Calls for group Calls for groups in which the telephone is a member are also acc...

Page 344: ...es for which call acceptance has not been configured are ignored when there is an incoming call Instead the system searches for the next applicable call type If no setting has been made for any of the relevant call types the settings for the call type Miscellaneous calls are used Anonymous calls From contact External calls Internal calls Door calls Miscellaneous calls Call acceptance rule for this...

Page 345: ...es are generally not taken by the answering machine Callbacks InterCom calls Wake up calls Alarm calls The answering machine cannot differentiate between scheduled calls fallback subscribers or unsuccessful attempts to connect calls and normal internal calls and so it takes all these calls Recording time 1 99 minutes 99 unlimited Note Recordings whose recording time is shorter than 1 second are no...

Page 346: ...e you record a call you must always have the agreement of the call partner If you record the call without the knowledge of the call partner you make yourself liable to prosecution breach of confidentiality of the spoken word For data protection reasons the call partner should be informed via an announcement that the call is being recorded Recordings whose recording time is shorter than 1 second ar...

Page 347: ...ll recording Announcement Select the announcement prior to call recording from the previously confi gured announcements E mail forwarding E mail forwarding Requirements A set up e mail account see chapter Local Answering Machine Settings Configuration Manager E Mail Answering Machine Note In the Configuration Manager under Settings COMfortel E Mail Internationalisation you can set the language of ...

Page 348: ... will be marked as read Remote access Remote access Remote access is used to access and operate the answering machine from another internal telephone or from an external telephone With the konwlegde of the PIN which was configured for this a remote access can be performed from a distant telephone Controlling the remote access only COMfortel 3600 IP Note Remote access via voice control is only poss...

Page 349: ...ccess PIN The remote access PIN matches the user PIN entered on the PBX Freely selectable 6 digit PIN Allowed are digits 0 9 and special characters Quick remote access number The caller who transmits this quick remote access number when they make a call can if quick access is configured access all the recordings saved on the answering machine without having to enter their remote access PIN Require...

Page 350: ...Answering Machine Enter up to two quick remote access numbers The following setting must also be made Account quick remote access number Select the account Language Note Not available languages can also be uploaded in fs format via the Configuration Manager Select the language in which the announcement is to be played ...

Page 351: ...tion V05 09 2016 Local Answering Machine Forwarding a Caller to the Answering Machine Forwarding a Caller to the Answering Machine Requirements Answering machine optional see chapter Important Information Product Details When you receive a call proceed as follows 1 Tap on ...

Page 352: ...all Answering Machine Accepts Call Adopting Call Note If the listen in function has been enabled on the answering machine the loudspeaker on the telephone is switched on for listening in when a call is accepted by the answering machine If the answering machine has already accepted the call proceed as follows 1 Pick up the receiver or press the hook key ...

Page 353: ...he function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM readiness Using the telephone by selecting TAM readiness Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Operation decide...

Page 354: ...dicated by the corresponding LED Requirements for using the function A set up e mail account see chapter Local Answering Machine E Mail Settings Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM e mail Using the telephone by selecting TAM e mail Notes For further information about the general procedures when assigning function keys see Function Keys ...

Page 355: ...355 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Local Answering Machine Function Key for Message Forwarding via E Mail decide each time a key is pressed ...

Page 356: ...ey Using the Configuration Manager by selecting TAM call acceptance Using the telephone by selecting TAM call acceptance Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Acceptance behaviour Announcement and recording The caller hears the announcement selected at the en...

Page 357: ...on the answering machine No call acceptance The call from this caller is not accepted by the answering machine No rule Switches the call acceptance rule off Type of call Default call type is not taken into account Anonymous calls caller does not transmit a phone number External calls caller is an external subscriber Internal calls caller is an internal subscriber Door calls caller is any door Any ...

Page 358: ...oun cement Proceed as follows Using the telephone page Answering machine Select answering machine list Announcement in the upper corner on the left in the list field Requirements Answering machine optional see chapter Important Information Product Details Recording announcement Select an empty announcement Enter the announcement name Subsequently the announcement will be initiated immediately Afte...

Page 359: ...ents At least one announcement Select announcement The selected announcement will be used instead of the default announcement The selected announcement will be switched off and replaced by the default announcement Change announcemnet name Requirements At least one announcement Select announcement Edit name Enter the announcement name Delete annuncement Requirements At least one announcement Select...

Page 360: ... confidentiality of the spoken word For data protection reasons the call partner should be informed via an announcement that the call is being recorded The data storage device must be inserted before you can record a call not necessary for Comfortel 3600 IP see chapter Important Information Product Details Requirements answering machine optional see chapter Important Information Product Details To...

Page 361: ...00 IP Firmware V2 6 Operation Configuration V05 09 2016 Local Answering Machine Recording a Call Notes Recordings whose recording time is shorter than 1 second are not saved Call recording ends immediately when a query call has begun ...

Page 362: ... the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM call recording Using the telephone by selecting TAM call recording Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the ge...

Page 363: ...function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM automatic call recording Using the telephone by selecting TAM automatic call recording Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the...

Page 364: ...s number is transmitted and new messages are present Otherwise if no new messages are present the time it takes to accept a call is 10 seconds approx 2 rings longer than the configured call acceptance time As soon as the answering machine has accepted the call you can start remote access You do not need to enter the remote access PIN Notes When quick access is enabled the call acceptance time vari...

Page 365: ... on 2 Enter a remote access pin 3 Configure remote access with quick access This will simplify remote access for the user because they will no longer need to enter their remote access PIN Their phone number will be transmitted instead To do so enter one or two quick remote access numbers 4 If you want the answering machine to notify you as soon as a new message is present configure message forward...

Page 366: ...trol on an internal telephone Requirements Remote access is configured The internal or external telephone supports DTMF dialling Knowledge of the remote access PIN When readiness is switched off on the answering machine quick access and transfer of a previously entered quick remote access number by the calling telephone is configured 1 Call the telephone After the set call acceptance time the answ...

Page 367: ...ering DTMF codes 0 or Hilfe 1 or Hauptmenü 2 or Neue Nachrichten wiedergeben 3 or Alle Nachrichten wiedergeben 4 or vorherige Nachricht 5 or Nachricht wiederholen 6 or Nächste Nachricht 7 or Nachricht löschen 8 or Stop 8 or Weiter 10 or Voicemailbox ausschalten 11 or Voicemailbox einschalten 70 or Alle Nachrichten löschen 99 Records a voice memo Ring off to save the memo or press To cancel press N...

Page 368: ...s of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM remote access Using the telephone by selecting TAM remote access Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Op...

Page 369: ...nswering machine and customise a user defined language template for e mails to suit your specific requirements Note In the Configuration Manager you can specify that messages are forwarded via e mail under Settings COMfortel Answering machine E mail forwarding Proceed as follows for configuration Managing language templates Using the Configuration Manager page Settings COMfortel E mail Internation...

Page 370: ...e used to create the e mails The language templates are in xml file format Common General text elements Time and Date Boilerplates with variables for date and time Mailbox New Message Boilerplates for information about a new message Test e mail Boilerplates for creating a test e mail Language template User Defined Language Template The user defined language template is automatically created in the...

Page 371: ...is reason you should export the user defined language template to your PC Edit the text fields in the language template without changing the structure of the xml file After you have imported the language template your updates are displayed in the user defined language template Select and save the language template Subsequently it will be displayed under Language Template Management as user defined...

Page 372: ...rplates used to create the language template are displayed in the left hand column of the dialogue You can make your changes in the right hand column Exporting the user defined language template The user defined language template can be exported to e g configure it centrally and then importing it into several telephones Mark the corresponding line in the table under Language template management an...

Page 373: ...ry for all logos is limited to 500 kB If you do not import your own logo the logo supplied with the system will be used instead Select and save the logo Note To delete an imported logo click Delete under Delete logo Outgoing e mail server Sender Enter the sender s e mail address Address Enter the address of the SMTP outgoing e mail server server or IP address You can obtain the address of the outg...

Page 374: ...uthentication is not performed Username Password Authentication is performed with the username and password MD5 challenge response Authentication is performed with an MD5 challenge response This means the password is not transferred in plain unencrypted text Username Requirements Username password as selected authentification type Enter the username In most cases the complete e mail address of the...

Page 375: ...tion SSL after STARTTLS Switches encryption on after STARTTLS Encryption SSL disabled Switches encryption immediately on Send e mail in html format E mail will be formatted and send in html format Thus an e mail can also contain e g images and hyperlinks E mail recipient Enter the e mail address of the recipient Send test e mail Requirements A set up e mail account see chapter Local Answering Mach...

Page 376: ...the e mails The language templates are in xml file format Common General text elements Time and Date Boilerplates with variables for date and time Mailbox New Message Boilerplates for information about a new message Test e mail Boilerplates for creating a test e mail Language template User Defined Language Template The user defined language template is automatically created in the language used by...

Page 377: ...R Address Enter the address of the SMTP outgoing e mail server server or IP address You can obtain the address of the outgoing e mail server from your e mail provider or you can read it up in the Internet Port Enter the port number of the outgoing e mail server You can obtain the port number from your e mail provider or read it up in the Internet AUTHENTICATION Authentication type ...

Page 378: ...his means the password is not transferred in plain unencrypted text Username Requirements Username password as selected authentification type Enter the username In most cases the complete e mail address of the sender must be entered You will obtain further information about this from your e mail provider Password Requirements Username password was selected as authentification type Enter the authen...

Page 379: ...hes encryption off Encryption SSL after STARTTLS Switches encryption on after STARTTLS Encryption SSL disabled Switches encryption immediately on E mail recipient Enter the e mail address of the recipient Send test e mail Requirements A set up e mail account see chapter Local Answering Machine Settings Configuration Manager E Mail Test e mail will be sent ...

Page 380: ...ed the number 1 You can return the call of someone who has called you directly from the answering machine list From the answering machine list you can also access the following functions Access the answering machine archive Record announcements for the answering machine Record voice memos Opening the Answering Machine List You can open the answering machine list to check recordings messages voice ...

Page 381: ...nswering machine This displays the available lists this function is skipped if the other lists are empty 2 Select the answering machine list Notes If you have enabled automatic playback under Apps Settings COMfortel Answering machine the new recordings are played back automatically in sequence after you open the answering machine list The latest recording is played first red blinking New recording...

Page 382: ...s saved in the answering machine list Voice memos only Only displays the voice memos saved in the answering machine list Call recordings only Only displays the call recordings saved in the answering machine list Archive Displays the answering machine list archive Announcements Displays the saved and free announcements for the answering machine Record voice memo Starts the recording of a voice memo...

Page 383: ... on the left above the answering machine list select one of the following options All entries Displays all the entries saved in the answering machine list Messages only Only displays the messages saved in the answering machine list Voice memos only Only displays the voice memos saved in the answering machine list Marks the recording as new Deletes the displayed recording To delete all the entries ...

Page 384: ...only active while the recorded voice memo is being played back not while the call information is being played back Forwarding Recordings Messages Voice Memos and Call Recordings via E Mail From the answering machine recordings can be forwarded via e mail with the settings made for e mail notification Interrupts the recording playback Jumps backwards 5 seconds when the recording is being played bac...

Page 385: ... server entered in the Settings COMfortel More E Mail menu 1 Open the answering machine list 2 In the list field on the left above the answering machine list select one of the following options All entries Displays all the entries saved in the answering machine list Messages only Only displays the messages saved in the answering machine list Voice memos only Only displays the voice memos saved in ...

Page 386: ... list 2 In the list field on the left above the answering machine list select one of the following options All entries Displays all the entries saved in the answering machine list Messages only Only displays the messages saved in the answering machine list Voice memos only Only displays the voice memos saved in the answering machine list Call recordings only Only displays the call recordings saved...

Page 387: ... Using the telephone Requirements Answering machine optional see chapter Important Information Product Details 1 Open the answering machine list 2 In the list field on the left above the answering machine list select one of the following options All entries Displays all the entries saved in the answering machine list Messages only Only displays the messages saved in the answering machine list Voic...

Page 388: ...and then tap on OK Function Key for the Answering Machine List Press the key to which TAM open has been assigned to open the answering machine list In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED LED signalling on the key red There is a dedicated connection to the answering machine red blinking A message is currently b...

Page 389: ...the Configuration Manager by selecting TAM open Using the telephone by selecting TAM open Note For further information about the general procedures when assigning function keys see Function Keys green No new messages are present Only recordings that have already been listened to are present green blinking New messages are present off The answering machine is empty LED signalling on the key ...

Page 390: ...the number 1 You can listen to edit and delete voice memos like any other messages Recording Voice Memos Proceed as follows Using the telephone function key or Voice mail Requirements Answering machine optional see chapter Important Information Product Details 1 Select the answering machine list 2 In the list field on the left above the answering machine list select the Record voice memo option 3 ...

Page 391: ...e Memos Proceed as follows Using the telephone Requirements Answering machine optional see chapter Important Information Product Details 1 Open the answering machine list 2 In the list field on the left above the answering machine list select the Voice memos option 3 Select a voice memo 4 Tap on 5 Select one of the following options Interrupts the recording playback Jumps backwards 5 seconds when ...

Page 392: ...ist on In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting TAM voice memo Using the telephone by selecting TAM voice memo Jumps forwards 5 seconds when the recording is being played back Deletes the selected recording Ends the rec...

Page 393: ...guration V05 09 2016 Local Answering Machine Voice Memos Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys ...

Page 394: ...nt Messaging E Mail and Instant Messaging This section describes how to set up e mail accounts It also tells you how to read and write e mails It also tells you how to send and receive instant messages with the Instant Messaging app Topics E Mail Account page 395 E Mail page 400 Instant Messaging page 403 ...

Page 395: ...unt the dialogue in which you add create an account appears automatically the first time you open the e mail app Depending on your e mail provider you can create an account either automatically or manually Proceed as follows Using the telephone page Settings Accounts Add account 1 Tap on E mail 2 Enter the e mail address in the E mail address entry field 3 Enter the password in the Password entry ...

Page 396: ... displayed as the sender for outgoing messages The Inbox of the e mail account is opened and the account is synchro nised You can now use this account to send and receive e mails 8 Tap on Next Note If your e mail provider s settings cannot be applied automati cally tap on Manual setup You will be given the information by your e mail provider or the system administrator e g Account type POP3 IMAP o...

Page 397: ... notification settings and server settings General settings Settings for names and signatures the Inbox check frequency etc Notification settings Specify how you are informed about incoming messages e g using sound Server settings Settings for the server and the elements of an account that are to be synchronised for example contacts and calendar Note Please contact your e mail provider or system a...

Page 398: ...d enter a signature in the entry field The signature is added to outgoing messages 7 Only for Exchange ActiveSync accounts Tap on Extent of synchroni sation and select the time period during which e mails are to be retrieved by the server from the list field 8 Enable the Default account check box to define the account as the default account for outgoing e mails 9 Tap on Inbox check frequency and m...

Page 399: ...k boxes to enable the synchronisation of contacts and calendars Removing an E Mail Account You can remove an e mail account along with all the messages contacts and other data that belong to it from the telephone Proceed as follows Using the telephone 1 Tap on Apps Settings Accounts E mail 2 Tap on the account you want to delete 3 Press the Menu key and tap on Remove account Note When you delete a...

Page 400: ...established accounts Depending on the account settings you will see a message in the status line or hear a ringtone to tell you that an e mail has arrived Proceed as follows Using the telephone Requirements Set up e mail account 1 Tap on Apps E mail This opens the most recently displayed folder 2 To open another account tap on Inbox in the navigation bar and tap on the name of the account Note Whe...

Page 401: ...ed 4 You can now reply to the e mail or forward it Tap on or to respond to an e mail If you select all the other e mail recipients will receive your reply in addition to the sender Tap on to forward an e mail Note To mark an e mail as unread tap on To delete an e mail tap on The e mail reply opens so you can edit it see the section on E Mail and Instant Messaging 5 Tap on Send Writing and Sending ...

Page 402: ...try field Note While you are entering the e mail address the system displays suitable addresses from your contacts Tap on an address to transfer it 4 Enter the subject of the e mail in the Subject entry field 5 In the Compose Mail entry field enter the text of the e mail 6 You can add other e mail recipients and attach files to your e mail Press the menu key and tap on Cc Bcc to add other e mail r...

Page 403: ...ning a firmware version as of 6 4A to support this app Configuring the Instant Messaging App the dialogue to configure the app will appear automatically before you write the first instant message Proceed as follows Using the telephone 1 Tap on Apps Instant Messaging 2 Tap on Alternatively press the Menu key and tap on Settings 3 In the Send via account list field select the account you wish to use...

Page 404: ...g app automatically retrieves new instant messages Depending on your settings a notification tone or the LED of the message key will notify you of incoming instant messages Proceed as follows Using the telephone Requirements Configured Instant Messaging app 1 Tap on Apps Instant Messaging The last page displayed conversation or message list opens LED signalling on the message key off No entry red ...

Page 405: ...ws Conversation To open another conversation tap on then tap on the desired conversation in the message list Message list Tap on the desired conversation 3 Enter the message in the Message entry field 4 Tap on Send Writing and Sending an Instant Message Proceed as follows Using the telephone Requirements Configured Instant Messaging app 1 Tap on Apps Instant Messaging The last page displayed conve...

Page 406: ...OMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 406 E Mail and Instant Messaging Instant Messaging 3 Tap on 4 Enter the message in the Message entry field 5 Tap on Send ...

Page 407: ... messages e g to a substitute Note To use a standard VoIP account s voice mailbox functions you must make the settings specified by the VoIP provider see Settings Accounts Configuring the Voice Mailbox SIP Account Topics Voice Mailbox Seite 408 Automatic Operation page 412 Readiness page 414 Deputy Function page 417 Message Forwarding page 419 Notification via E Mail page 422 Remote Access page 42...

Page 408: ...he PBX A voice mail fax box can be assigned to an individual subscriber or to a group In addition a subscriber can be granted permission for several voice mail fax boxes Important The voice mailbox function is only available for COMpact 4000 COMpact 5010 VoIP COMpact 5020 VoIP COMpact 5000 R and COMmander 6000 R RX PBXs In some PBXs you will need to install another module available as an optional ...

Page 409: ...el Answering machine Using the telephone page Settings COMfortel Answering machine Switching automatic operation on off Using the telephone page Functions VMB automatic mode Switching readiness on off Using the telephone page Functions VMB readiness Switching substitute function on off Using the telephone page Apps Functions VMB substitute Switching message forwarding on off Using the telephone pa...

Page 410: ...back Note The Automatic replay of new messages voice mailbox setting in the PBX s Configuration Manager refers to playing back messages by remote access and not via the telephone s message list New recordings start playing automatically as soon as you open the message list Call information You are told when the call was received before the message is played Separator tone You will hear a tone afte...

Page 411: ...ote The Automatic replay of new messages voice mailbox setting in the PBX s Configuration Manager refers to playing back messages by remote access and not via the telephone s message list New recordings start playing automatically as soon as you open the message list Call information You are told when the call was received before the message is played Separator tone You will hear a tone after each...

Page 412: ...ay Automatic Operation If you have used VMB readiness to switch a voice mail fax box on or off independently of the PBX configuration you can use this function to reset the box to the PBX configuration and the state of readiness specified there Proceed as follows Using the telephone function key or Functions Automatic mode VMB number Enter the voice mailbox number Function Key for Automatic Operat...

Page 413: ... further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Proceed as follows by assigning the function key Using the Configuration Manager by selecting VMB automatic mode Using the telephone by selecting VMB automatic mode LED signalling on the key green The function key has a defined as...

Page 414: ...nction key Readiness Before the voice mail fax box can accept calls and record messages its readiness must be enabled The box s readiness cannot be simply switched on permanently You can use temporary readiness to switch the box using the PBX configurations e g switch from day to night Note You can also switch readiness on and off remotely Proceed as follows Using the telephone function key or Fun...

Page 415: ...specifically assigned for VMB readiness to enable disable or switch the readiness state of a previously defined voice mail fax box In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED LED signalling on the key green The readiness of a voice mail fax box that is defined as permanently enabled is permanently switched on The r...

Page 416: ...s For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Operation decide each time a key is pressed Readiness Selection of the account Account permanently permanently enable the box temporary temporarily enable the box until the configuration is switched by the PBX VMB number off ...

Page 417: ...the voice mailbox To do this the caller dials 1 during the announcement or recording phase You have to include this information You can reach my deputy by dialling the digit 1 in the announcement yourself by recording it in your own announcement Proceed as follows Using the telephone function key or Functions VMB Deputy Requirements The deputy function has been configured for the voice mailbox in ...

Page 418: ... deputy function for a previously defined voice mailbox In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting VMB Deputy Using the telephone by selecting VMB Deputy Notes For further information about the general procedures when ass...

Page 419: ...ressed Account Selection of the system telephony account VMB number Enter phone number of the voice mailbox which is to be switched with the function key Deputy Enter the deputy s number Message Forwarding The message forwarding function means you can be notified by the voice mailbox set up for the phone number configured on the PBX when new messages arrive Proceed as follows Using the telephone f...

Page 420: ...ss the key generally assigned for VMB message fwd to enable disable or switch message forwarding for a voice mailbox that has not yet been selected Press the key generally assigned for VMB message fwd to enable disable or switch message forwarding In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED LED signalling on the ke...

Page 421: ...sing the telephone by selecting VMB message fwd Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Account Selection of the system telephone account Number Number of the voice mailbox which is to be switched with the function key VMB number Enter the substitute s number O...

Page 422: ... follows Using the telephone function key or Functions VMB e mail Requirements The outgoing mail server has been configured for the voice mail fax box in the PBX E mail transfer has been configured for the voice mail fax box in the PBX Operation Switch notification via e mail on or off VMB number Enter the voice mailbox number Function Key for Notification via E Mail Press the key generally assign...

Page 423: ...function key Using the Configuration Manager by selecting VMB e mail Using the telephone by selecting VMB e mail Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Operation decide each time a key is pressed Account Selection of the system telephony account LED signalling...

Page 424: ...ey Remote Access Proceed as follows Using the telephone function key or Functions VMB remote access Operation Switch remote access on or off VMB number Enter voice mailbos number Performing Remote Access Remote access is used to access and operate the voice mailbox from an internal telephone or from an external telephone Proceed as follows Using a character string on an external telephone Using a ...

Page 425: ...ess and press This starts the remote access procedure You are led through the remote access menu with the help of various announcements 4 Execute remote access by entering the following digits 0 Opens the Help menu 1 Opens the main menu 2 Replays new messages 3 Replays all the messages 4 Jumps back to the previous message 5 Repeats the message currently being replayed 6 Jumps to the next message 7...

Page 426: ...nouncement 5 Repeats the announcement currently being played 6 Jumps to the next announcement 7 Selects the announcement that is currently being played so you can change it or record it Press to save your announcement or to exit the function 30 Disables message forwarding 31 Enables message forwarding 70 Deletes all messages and voice memos 99 Records a voice memo Disconnect Ends remote access Not...

Page 427: ...ed on the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting VMB remote access Using the telephone by selecting VMB remote access Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function ke...

Page 428: ...are V2 6 Operation Configuration V05 09 2016 428 Voice Mailboxes on the PBX Voice Mailbox Account Selection of the system telephony account VMB number Enter the phone number of the voice mailbox which is to be switched with the function key ...

Page 429: ... recording is assigned the number 1 You can return the call of someone who has called you directly from the message list From the message list you can also access the following functions Call up the voice mailbox archive Record announcements for the voice mailbox Record memos Message list of the fax box The message list of the fax box is where the messages received by the fax box with the time and...

Page 430: ...s Using the telephone function key or Functions VMB open Note If a new recording is present you can also open the message list by tapping on in the Status Info widget 1 Press the Message key This displays the available lists this function is skipped if the other lists are empty LED signalling on the message key Off No recordings present Red blinking New recordings are present The fill level of a v...

Page 431: ...on Settings tippen 3 In the list field on the left above the message list select one of the following options All entries Displays all the entries saved in the message list Messages only Displays only the messages saved in the message list Voice memos only Displays only the voice memos saved in the message list Archive Displays the voice mailbox archive Announcements Displays the saved and free an...

Page 432: ...e Apps All Apps Installing Additional Apps Marks the recording as already listened to Marks the recording as new Deletes the displayed recording To delete all the recordings apart from the announcements from the message list press the Menu key and tap on Delete all messages then tap on OK Calls the phone number of the caller who has left the message LED signalling on the message key Off No recordi...

Page 433: ...he fax box 3 In the list field on the left above the message list select one of the following options All faxes Displays all telefaxes saved in the message list Sent faxes Displays only the sent telefaxes Received faxes Displays only the received telefaxes Archive Displays the archive of the fax box 4 Select a message 5 Select one of the following options Saves the telefax to the telephone Distrib...

Page 434: ...sage list Messages only Displays only the messages saved in the message list Voice memos only Displays only the voice memos saved in the message list Archive Displays the voice mailbox archive Announcements Displays the saved and free announcements for the voice mailbox Record voice memo Starts the recording of a voice memo 3 Select a message Marks the telefax as new Deletes the displayed telefax ...

Page 435: ... The messages in a voice mail fax box can be distributed to other voice mail fax boxes Proceed as follows Using the telephone 1 Open the message list of the voice mail fax box 2 Only for voice mailboxes In the list field on the left above the message list select one of the following options Interrupts the recording playback Jumps backwards 5 seconds when the recording is being played back Ends the...

Page 436: ...free announcements for the voice mailbox Record voice memo Starts the recording of a voice memo 3 Only for fax boxes In the list field on the left above the message list select one of the following options All faxes Displays all telefaxes saved in the message list Sent faxes Displays only the sent telefaxes Received faxes Displays only the received telefaxes Archive Displays the archive of the fax...

Page 437: ...t field on the left above the message list select one of the following options All entries Displays all the entries saved in the message list Messages only Displays only the messages saved in the message list Voice memos only Displays only the voice memos saved in the message list Archive Displays the voice mailbox archive Announcements Displays the saved and free announcements for the voice mailb...

Page 438: ...e outgoing mail server has been configured for the voice mail fax box in the PBX E mail transfer has been configured for the voice mail fax box in the PBX Received telefax 1 Open the message list of the fax box 2 In the list field on the left above the message list select one of the following options All faxes Displays all telefaxes saved in the message list Sent faxes Displays only the sent telef...

Page 439: ...l entries Displays all the entries saved in the message list Messages only Displays only the messages saved in the message list Voice memos only Displays only the voice memos saved in the message list Archive Displays the voice mailbox archive Announcements Displays the saved and free announcements for the voice mailbox Record voice memo Starts the recording of a voice memo 3 Only for fax boxes In...

Page 440: ...ist of the voice mail fax boxes that are assigned to that key Press the key specifically assigned for VMB open to open the message list of the voice mail fax box that was set up for this function key In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED LED signalling on the key red A connection to the specified voice mail f...

Page 441: ...nction Keys Additional settings for this function key are described in the following Account Selection of the system telephony account Destination number Enter the phone number of the box which is to be switched with the function key yellow blinking The specified voice mail fax box is full green No new messages are present in the voice mail fax box the only messages present have already been liste...

Page 442: ...les you can store a maximum of 10 of your own announcements for each voice mailbox Recording an Announcement Proceed as follows Using the Configuration Manager on the PBX see Instructions for the PBX Using the telephone 1 Press the Message key 2 Select the message list for the voice mailbox 3 In the list field on the left above the message list select the Announcements option 4 Select a free annou...

Page 443: ...rding the recorded announcement or listening to it again To set the new announcement as the default announcement tap on If you press the announcement is no longer used as the default announcement Recordings whose recording time is shorter than 3 seconds are not saved Switching Your Own Announcement On Off Proceed as follows Using the Configuration Manager on the PBX see Instructions for the PBX Us...

Page 444: ...uncement 5 Tap to use this announcement instead of the PBX s default announcement to switch off this announcement and replace it with the PBX s default announcement The selection you make here is then used by the PBX Note If you have not recorded and enabled your own announcement the PBX s default announcement is played when a call is received Deleting an Existing Announcement Proceed as follows U...

Page 445: ...ation V05 09 2016 Voice Mailboxes on the PBX Announcements 2 Select the message list for the voice mailbox 3 In the list field on the left above the message list select the Announcements option 4 Select the announcement you want to delete 5 Tap on to delete the recording ...

Page 446: ...test recording is assigned the number 1 You can listen to edit and delete voice memos like any other messages Recording Voice Memos Proceed as follows Using the telephone function key or 1 Select the message list for the voice mailbox 2 In the list field on the left above the message list select the Record voice memo option 3 Record your voice memo Speak into the telephone s microphone Alternative...

Page 447: ...e 1 Open the voice mailbox s message list 2 In the list field on the left above the message list select the Voice memos option 3 Select a voice memo 4 Tap on 5 Select one of the following options Interrupts the recording playback Jumps backwards 5 seconds when the recording is being played back Ends the recording playback Jumps forwards 5 seconds when the recording is being played back Deletes the...

Page 448: ...istributing Voice Memos You can distribute the voice memos in one voice mailbox to other voice mailboxes Proceed as follows Using the telephone 1 Open the voice mailbox s message list 2 In the list field on the left above the message list select the Voice memos option 3 Select a voice memo 4 Tap on and enter a phone number 5 Select one of the following options Move Moves the voice memo to the sele...

Page 449: ...ailbox s message list 2 In the list field on the left above the message list select the Voice memos option 3 Select the voice memo you want to delete 4 Tap on Note To delete all the recordings messages and voice memos from the message list at the same time press the Menu key tap on Delete all messages and then tap on OK Function Key for Recording Voice Memos Press the key generally assigned for VM...

Page 450: ...key Using the Configuration Manager by selecting VMB voice memo Using the telephone by selecting VMB voice memo Notes The function can only be set up on a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following Ac...

Page 451: ...1 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Voice Mailboxes on the PBX Voice Memos phone number of the voice mailbox which is to be switched with the function key ...

Page 452: ...t deleting them can be moved to the archive Moving a Message into an Archive Proceed as follows Using the telephone 1 Open the message list of the voice mail fax box 2 Tap on the message 3 Tap on to move the message into the archive Opening an Archive Proceed as follows Using the telephone 1 Open the message list of the voice mail fax box 2 In the list field on the left above the message list sele...

Page 453: ...ve a message from the archive to the inbox tap on the message and then tap on Deleting Messages from the Archive Proceed as follows Using the telephone 1 Open the message list of the voice mail fax box 2 In the list field on the left above the message list select the Archive option 3 Tap on the message 4 Tap on to delete the message ...

Page 454: ...d PBXs page 455 Accounts page 501 Network page 528 Sounds page 554 Display page 564 Apps Running Services and Storage Use page 574 Emergency numbers page 576 Location page 578 File Manager page 581 IP Camera page 583 Permissions page 596 Security page 605 Language on the Telephone page 612 App Accounts page 613 Date and Time page 616 Telephone Information page 621 External Control page 623 ...

Page 455: ...pes of telephone connections may extremely cheap if not free of charge Some providers give the impression that Internet telephony is totally free of charge However it is important to research the actual costs incurred by checking the tariff tables of the particular provider As the connection to a land line connection is established over a gateway the location of the gateway may affect any charges ...

Page 456: ...usiness 19 Moreover the telephone can also be used as a standard VoIP telephone in the following PBXs COMpact 3000 analog ISDN VoIP To support the system telephone the PBX needs at least the following firmware versions COMpact 5010 VoIP COMpact 5020 VoIP COMmander Basic 2 19 COMmander Business 19 4 2F COMpact 4000 COMpact 5000 R 6 4D COMmander 6000 R RX 6 0C Management Configuration Manager Provid...

Page 457: ...rnet Provider profiles New Import Requirements Existing Internet connection Provider files with data of various providers can be imported from the Internet Note The access data provided via online configuration is a non binding information Provider profiles Import Select and import a provider profile xml via the PC from a data storage device Note Hereby a new provider will be created with the prof...

Page 458: ... follows Using the telephone page Settings Providers PBXs New provider PBX A new provider PBX will be created and added to the providers and PBXs list For this purpose a profile can be downloaded from the Internet Delete all providers PBXs All providers and PBX in the list will be deleted Note Touch and hold the provider PBX name to individually delete or edit the provider PBX or to reregister all...

Page 459: ...ders and PBXs Proceed as folllows Using the Configuration Manager page Settings Providers PBXs Configure Provider Name Enter provider or PBX name Type Requirements int Auerswald PBX sub system IPv4 profile not selected Public exchange Internet VoIP provider Selects VoIP provider as the type PBX Selects PBX as the type Domain Requirements Set DNS server ...

Page 460: ...ws you to operate the telephone on different networks for example VLANs or VPNs Default network Default network is used VPN VPN is used Registrar The registrar is the IP address or URL that you receive from your VoIP provider for login Important Every port opening on the router is a security risk Perform the appropriate security measures Notes The registrar should only be disabled if the provider ...

Page 461: ... address or URL Registrar port 1 65535 Enter registar port Registration interval min 1 60 Enter registration interval Outbound proxy The outbound proxy is an intermediate server that processes all VoIP requests and connections going to the provider except for registration Requirements Set DNS server Deactivated Disables the outbound proxy Received automatically Automatically determines an outbound...

Page 462: ...mmu nicate with each other within a private network receive Internet access via only one IP address The internal IP addresses of the private network are not accessible for the Internet SIP NAT Traversal If NAT traversal is switched on and a query is sent from a local IP address to the public network the sending IP address is swapped with the public IP address This function is performed in the reve...

Page 463: ...re router which performs NAT traversal Enabled with STUN NAT traversal is performed by the provider PBX To achieve this you must also enter a STUN server under Settings Note If Enabled is selected if there are problems with unilateral call connections a STUN server should be used enabled when you are using STUN RTP NAT Traversal If NAT traversal is switched on and a query is sent from a local IP a...

Page 464: ...fy a STUN server NAT keep alive Keep alive maintains the connection between client and server by sending NAT keep alive packets which prevent the interruption of the connection An intveral for the sending of those NAT keep alive packets must be deter mined This interval indicates after how many seconds NAT keep alive packets are send to maintain the NAT mapping in the firewall NAT keep alive is en...

Page 465: ...rce of their data This infor mation is entered in the requests instead of the actual private IP address port STUN server IP URL Enter STUN server IP URL STUN server port 1 65535 Enter STUN server port STUN server query interval min 1 60 Enter interval Requirements Set DNS server Note If there are problems with unilateral call connections enabling the RTP might help Important Each port forwarding i...

Page 466: ...Overwievs Ports Enter SIP port SIP session timer The SIP session timer regularly verifies if the call connection still exists The telephone PBX cannot recognize if the provider interrupts the call connection SIP session timer interval min 5 6 Indicates after how many minutes the SIP session timer should check the call connection Note The enabling of the SIP session timer can cause increased breaks...

Page 467: ...X the PBX specifies the encryption method The PBX overwrites manual settings Overhearing of VoIP conversations will be prevented as these connec tions are encrypted The connection setup and termination and also signalling are encrypted with SIPS The call data is encrypted with SRTP Note If you have saved a root certificate for encrypting calls in your PBX this is uploaded automatically to the tele...

Page 468: ... information and results in a better data throughput rate in a well functioning network e g on a LAN UDP is used e g for the DNS Domain Name Server TCP Transmission Control Protocol is a transport protocol that segments data into packets up to a specified size and reliably sends these individual data packets in the correct sequence to the recipient address In this process every data packet sent mu...

Page 469: ...ice data The DTMF signals are filtered out of the voice data You hear a confirmation tone to confirm that the DTMF signals have been sent successfully Inband DTMF signals sent through the audio channel The telephone uses the same channel DTMF tones to transfer DTMF signals and voice data Outband in acc with RFC2833 The telephone uses different channels to transfer DTMF signals and voice data The D...

Page 470: ...711 has priority level 2 and Codec iLBC has priority level 3 Best possible compression Codec iLBC has priority level 1 Codec G 722 has priority level 2 and Codec G 711 has priority level 3 Force G711 Codec G 711 is required Music on hold Requirements int Auerswald PBX sub system IPv4 profile not selected When putting a caller on hold music on hold will be played Jitter buffer ms 40 160 The size of...

Page 471: ... manual settings Disabled Forces de activation of call data encryption by SRTP The connection is not established if the call partner VoIP provider other PBX in the sub system operation external VoIP subscriber requires call data to be encrypted by SRTP Preferred Switches on negotiation for the encryption of call data by SRTP When a call is made the call partner will be asked if encryption is possi...

Page 472: ... for internal and external will be applied when a call comes in In addition you can forward an incoming call to an external telephone number without having to dial the exchange line access number Exchange line access number Requirements Selected type PBX page Settings Providers PBXs Provider Note After you dial the exchange line access number the external dial tone indicates that an external line ...

Page 473: ...ne on the PBX the keypad sequences are predefined by the PBX The PBX overwrites any keypad sequences you have entered manually Note When selecting the type VoIP provider Internet under Settings Providers PBXs Configure Provider Type some keypad sequencens and the exchange line access number are not available Enter keypad sequence The following keypad sequences for PBX operation are available Pick ...

Page 474: ...er shall be searched Two different phone numbers can be transmitted The actual phone number of the caller screened number network provided number and a number self selected by the caller unscreened number user provided number If a network provided number is extracted from the SIP message functions such as Call Through can be used Evaluation type Standard Selects an evaluation method for phone numb...

Page 475: ...successful you can also define your own method of evaluating a phone number within certain limits Notes The phone number to be evaluated should preferably be canonical 445306 or 00445306 Otherwise it is not used for evaluation The designations used for the settings match the designations used in Wireshark Network Provided Number Network verified incoming phone number The sequence entered in the in...

Page 476: ...all Note The telephone automatically converts called phone numbers into this format when it makes calls via the provider If you dial a number without a prefix the local area code therefore applies Settings Accounts Country and local area code With country code and area code 0044 5306 The called phone number is sent to the provider along with its entire country code e g 0044 With country code and a...

Page 477: ...h its entire country code e g 0044 With country code and area code 44 5306 Your own phone number is sent to the provider with a plus sign and the entire country code e g 44 With country code and area code 44 5306 Your own phone number is sent to the provider with a shortened country code without international prefix number e g 44 With area code 05306 Your own phone number is sent to the provider w...

Page 478: ... the provider in the Display text field In the username Your own external number which is to be trans mitted to the called phone number is transferred to the provider in the Username field As described in RFC3325 with P Asserted Identity Your own external number which is to be transmitted to the called phone number is transferred to the provider in the P Asserted Identity field As described in RFC...

Page 479: ...o the different call types of a SIP account The required information is transmitted by the SIP provider Requirements Telephone is a not system telephone on the PBX Note Some providers already have fixed information for some call types An alert info can be entered for the following call types Internal calls Internal priority calls External calls Group calls Alarm calls Wake up calls Door calls Sile...

Page 480: ...ing the telephone page Settings Providers PBXs Provider PBXs settings Name Enter provider or PBX name Domain Requirements Set DNS server Enter domain The domain also known as a SIP domain or SIP realm is required for the VoIP address The VoIP address of a subscriber consists of the VoIP number and the domain separated by the character subscriber domain Network interface type ...

Page 481: ...t Every port opening on the router is a security risk Perform the appropriate security measures Notes The registrar should only be disabled if the provider requires this No NAT Keep Alive is performed if the registrar is disabled An internal network is usually protected from external manipulation by for example a firewall integrated in the router Without NAT Keep Alive the firewall s security func...

Page 482: ...ests and connections going to the provider except for registration Requirements Set DNS server Deactivated Disables the outbound proxy Received automatically Automatically determines an outbound proxy Received manually Enables you to enter an outbound proxy If the Received manually option has been selected additonal entries must be made Outbound proxy IP URL Enter outbound Proxy IP URL Outbound Pr...

Page 483: ...PBX under Overwievs Ports Enter SIP port SIP session timer The SIP session timer regularly verifies if the call connection still exists The telephone PBX cannot recognize if the provider interrupts the call connection SIP session timer interval min 5 6 Indicates after how many minutes the SIP session timer should check the call connection Note The enabling of the SIP session timer can cause increa...

Page 484: ...additional information and results in a better data throughput rate in a well functioning network e g on a LAN UDP is used e g for the DNS Domain Name Server TCP Transmission Control Protocol is a transport protocol that segments data into packets up to a specified size and reliably sends these individual data packets in the correct sequence to the recipient address In this process every data pack...

Page 485: ...X the PBX specifies the encryption method The PBX overwrites manual settings Overhearing of VoIP conversations will be prevented as these connec tions are encrypted The connection setup and termination and also signalling are encrypted with SIPS The call data is encrypted with SRTP Note If you have saved a root certificate for encrypting calls in your PBX this is uploaded automatically to the tele...

Page 486: ...ed in the reverse direction for the reply Requirements Set DNS server STUN server set up for the provider PBX if the Enabled with STUN option has been selected If the checked option has been selected the registrar enabled for the provider PBX Important Every port opening on the NAT router is a security risk Perform the appropriate security measures Enabled NAT traversal is performed by the provide...

Page 487: ...in the reverse direction for the reply Requirements Set DNS server STUN server set up for the provider PBX if the Enabled with STUN option has been selected If the checked option has been selected the registrar enabled for the provider PBX Important Every port opening on the NAT router is a security risk Perform the appropriate security measures Disabled NAT traversal is not performed by the provi...

Page 488: ...source of their data This infor mation is entered in the requests instead of the actual private IP address port STUN server IP URL Enter STUN server IP URL STUN server port 1 65535 Enter STUN server port STUN server query interval min 1 60 Enter interval Requirements Set DNS server Note If there are problems with unilateral call connections enabling the RTP might help Important Each port forwardin...

Page 489: ...is enabled and an additional entry must be made NAT keep alive interval sec 15 255 Enter NAT keep alive interval Note Some providers lock accounts if the NAT keep alive interval is too short As a rule this is reported with error message 503 during SIP registration If this problem occurs we recommend you reduce the value e g to 180 RTP Codecs A codec is a method that encodes digitises analogue voic...

Page 490: ...2 has priority level 1 Codec G 711 has priority level 2 and Codec iLBC has priority level 3 Best possible compression Codec iLBC has priority level 1 Codec G 722 has priority level 2 and Codec G 711 has priority level 3 Force G711 Codec G 711 is required Music on hold Requirements int Auerswald PBX sub system IPv4 profile not selected When putting a caller on hold music on hold will be played DTMF...

Page 491: ...nals sent through the audio channel The telephone uses the same channel DTMF tones to transfer DTMF signals and voice data Outband in acc with RFC2833 The telephone uses different channels to transfer DTMF signals and voice data The DTMF signals are filtered out of the voice data Jitter buffer ms 40 160 The size of the jitter buffer shows how many RTP packets can be buffered to bridge or compensat...

Page 492: ...call data to be encrypted by SRTP Preferred Switches on negotiation for the encryption of call data by SRTP When a call is made the call partner will be asked if encryption is possible If so the call data will be encrypted and then transmitted if not the call data will not be encrypted Mandatory Forces activation of call data encryption by SRTP The connection is not established if the call partner...

Page 493: ... PBXs Provider Note After you dial the exchange line access number the external dial tone indicates that an external line is free The external number can then be dialled You can also request an exchange line from the telephony app Tap on to display the list of external contacts and dial an external account public exchange Tap on to display the list of internal contacts Only internal telephone numb...

Page 494: ...access number are not available Enter keypad sequence The following keypad sequences for PBX operation are available Pick up The keypad sequence is required to carry out pick ups on PBXs where a pick up sequence is mandatory for this function Information from SIP notify messages are not taken into consideration InterCom announcement The keypad sequence is required to make an InterCom announcement ...

Page 495: ...evaluation method for phone numbers which will work for most providers Standard use From headers as screened number Selects an evaluation method for phone numbers which will work for most providers The user provided number corresponds to CLIP no screening of the header From will be taken over into the network provided number The phone numbers can for example be used for Call Through via VoIP Cauti...

Page 496: ...ns used in Wireshark Network Provided Number Network verified incoming phone number The sequence entered in the invite is searched for the phone number which can be analysed User Provided Number Non verified incoming phone number corres ponds to CLIP no screening The sequence entered in the invite is searched for the phone number which can be analysed Optional is not transferred by all providers U...

Page 497: ...ea code With country code and area code 0044 5306 The called phone number is sent to the provider along with its entire country code e g 0044 With country code and area code 44 5306 The called phone number is sent to the provider with a plus sign and the entire country code e g 44 With country code and area code 44 5306 The called phone number is sent to the provider with a shortened country code ...

Page 498: ...wn phone number is sent to the provider without a country code Only port number MSN DDI main number Only your own connection number MSN DDI main number DDI is to sent to the provider dial DDI Only your own Direct Dial In DDI is sent to the provider Method for calling line identity restriction Calling line identity restriction by the provider with or without display text No display text If calling ...

Page 499: ...own external number which is to be transmitted to the called phone number is transferred to the provider in the P Asserted Identity field As described in RFC3325 with P Preferred Identity Your own external number which is to be transmitted to the called phone number is transferred to the provider in the P Preferred Identity field Custom Uses user defined settings for number presentation Notes The ...

Page 500: ...red information is transmitted by the SIP provider Requirements Telephone is a not system telephone on the PBX Note Some providers already have fixed information for some call types An alert info can be entered for the following call types Internal calls Internal priority calls External calls Group calls Alarm calls Wake up calls Door calls Silent calls User defined call type up to 5 different cal...

Page 501: ...sword The registered connection usually becomes active within a few minutes and can be used very soon after that The Account overview under Settings Accounts shows two different types of account Own accounts These are your own telephone accounts that you created on the telephone or by using its Configuration Manager with the VoIP provider or on a PBX PBX accounts These are additional accounts crea...

Page 502: ...iguration Manager Accounts Proceed as follows Using the Configuration Manager page Settings Accounts New Requirements At least one configured provider PBX Knowledge of the internal number for the telephone entered in the PBX configuration or the user name assigned by the VoIP provider Knowledge of the password entered in the PBX configuration or assigned by the VoIP provider Knowledge of the Authe...

Page 503: ...orage device in the telephone The selected account will be deleted Management Telephone Accounts Proceed as follows Using the telephone page Settings Accounts New Account A new account will be added to the account list Delete all accounts All accounts in the list will be deleted Note Touch and hold the account name to individually delete edit register the account or set it as default Register acco...

Page 504: ... account name to register the account An account can have the following statuses disabeld is being registered successfully registered could not be registered registered at this account as system telephone Settings Configuration Manager Account Proceed as follows Using the Configuration Manager page Settings Accounts Configure Account settings Account name Enter account name Use ...

Page 505: ...nd also the prefixes entered for this account are overwritten by the PBX Telephone is system telephone at the account The telephone can be used as a system telephone on no more than one account and control the following functions on the PBX External line transfer Boss secretary function Targeted exchange line access Group Group function off Configuration Switchover Relay Call forwarding for extern...

Page 506: ...X needs at least the following firmware versions COMpact 5010 VoIP COMpact 5020 VoIP 4 2E COMpact 5000 R 6 2A COMmander 6000 R RX 6 0C Default account standard Note To use a different account than the default account for a single call pick up the receiver or press the hook key Tap on the VoIP account field in the dial window and select the account from the list This account will be used as the def...

Page 507: ...hange line as default account Username Requirements Knowledge of the internal number for the telephone entered in the PBX configuration or the user name assigned by the VoIP provider Enter username username of the VoIP provider or if the telephone is connected to the PBX the internal number MSN that is entered in the configuration of the PBX Passwort Requirements Knowledge of the password entered ...

Page 508: ...ments Knowledge of the Authentication ID assigned by the VoIP provider if required Enter authentication ID If the VoIP provider did not assign an authentication ID or the telephone is connected directly to the PBX no entry must be made Providers PBXs Requirements At least one provider PBX profile has already been set up Note Some providers PBXs are already pre configured in the factory settings In...

Page 509: ...by the VoIP provider Note If you assigned a DDI main number in the Configuration Manager under Settings Accounts Configure Numbers Configure you must also enter the DDI number for the telephone in the entry filed Number and select DDI Direct Dial In in the list field Subscriber number type The DDIs are assigned by the provider Connection type Note If you select the SIP trunking connection type you...

Page 510: ...IP number assigned by the provider The country code can be entered directly in the Country code field with 00 and a maximum of six digits However this entry is overwritten as soon as a different country is selected BLF resource list subscription BLF Resource List Subscription is a SIP function For every VoIP account that has Direct Dial In numbers DDI numbers a Resource List Subscription can be cr...

Page 511: ...without anyone actively accepting the call If the InterCom desti nation is a single telephone the microphone can additionally to the loudspeaker be switched on InterCom hands free so that the caller can speak to a person at the InterCom destination Requirements The telephone is not a system telephone on the PBX InterCom announcement or InterCom hands free calling can be performed at the correspond...

Page 512: ... phone number will be added to the account Name Enter a phone number name Number Enter the phone number without area codes or the user part of the SIP URI The user part is the character string in front of the character Standard connection internal number MSN SIP trunking DDI or MSN Default subscriber number Subscriber number is used as default for outgoing calls Subscriber number type only active ...

Page 513: ...es the call acceptance rules configured for the answering machine Call acceptance Announcement and recording At the end the caller hears the selected announcement and can then leave a message on the answering machine Only announcement At the end the caller hears the selected announ cement however they cannot leave a message on the answering machine No call acceptance The call from this caller is n...

Page 514: ...de Voice mailbox name Enter the name Voice mailbox number Enter voice mailbox number Note Each status message is assigned a phone number to enable you to identify the associated voice mailbox You must enter the a phone number to ensure that the status message is uniquely assigned to a single voice mailbox This phone number does not have to match the phone number you use to listen to messages Numbe...

Page 515: ... monitored and signalled via the message key LEDs Note Some VoIP providers do not send status messages until they have been explicitly requested by the telephone Disable this option if the VoIP provider sends status messages without you having to request them MWI subscription number Enter MWI subscription number Personal voice mailbox Mailbox is used as personal mailbox for this account Note If a ...

Page 516: ...ge Settings Accounts Account settings Use The PBX can use this account for external calls Account name Enter account name Providers PBXs Requirements At least one provider PBX profile has already been set up Note Some providers PBXs are already pre configured in the factory settings In total you can configure up to 10 providers PBXs Select the provider PBX System telephone ...

Page 517: ...ount The telephone can be used as a system telephone on no more than one account and control the following functions on the PBX External line transfer Boss secretary function Targeted exchange line access Group Group function off Configuration Switchover Relay Call forwarding for external subscribers Announcement before answering for group Door function To operate this as a system telephone you re...

Page 518: ...eiver or press the hook key Tap on the VoIP account field in the dial window and select the account from the list The adoption of the default account from the PBX is possible as of firmware 6 6 PBX and 2 4 VoIP telephones The telephone sets the account for the direct exchange line as default account Username Requirements Knowledge of the internal number for the telephone entered in the PBX configu...

Page 519: ...figuration of the PBX If no password was entered in the PBX no entry must be made Authentication ID The authentication ID authentication identification is assigned by some VoIP providers when you configure an account You need this ID to access the account Requirements Knowledge of the Authentication ID assigned by the VoIP provider if required Enter authentication ID If the VoIP provider did not a...

Page 520: ... enter the VoIP number assigned by the provider The country code can be entered directly in the Country code field with 00 and a maximum of six digits However this entry is overwritten as soon as a different country is selected Connection type Note If you select the SIP trunking connection type you must then enter a DDI main number Standard connection Corresponds to a PTMP connection with several ...

Page 521: ...main number in the Configuration Manager under Settings Accounts Configure Numbers Configure you must also enter the DDI number for the telephone in the entry filed Number and select DDI Direct Dial In in the list field Subscriber number type The DDIs are assigned by the provider BLF resource list subscription BLF Resource List Subscription is a SIP function For every VoIP account that has Direct ...

Page 522: ...without anyone actively accepting the call If the InterCom desti nation is a single telephone the microphone can additionally to the loudspeaker be switched on InterCom hands free so that the caller can speak to a person at the InterCom destination Requirements The telephone is not a system telephone on the PBX InterCom announcement or InterCom hands free calling can be performed at the correspond...

Page 523: ...R A new number will be added to the account Name Enter a phone number name Number Enter the phone number without area codes or the user part of the SIP URI The user part is the character string in front of the character Standard connection internal number MSN SIP trunking DDI or MSN Default subscriber number Subscriber number is used as default for outgoing calls Subscriber number type only active...

Page 524: ...es the call acceptance rules configured for the answering machine Call acceptance Announcement and recording At the end the caller hears the selected announcement and can then leave a message on the answering machine Only announcement At the end the caller hears the selected announ cement however they cannot leave a message on the answering machine No call acceptance The call from this caller is n...

Page 525: ...de Voice mailbox name Enter the name Voice mailbox number Enter voice mailbox number Note Each status message is assigned a phone number to enable you to identify the associated voice mailbox You must enter the a phone number to ensure that the status message is uniquely assigned to a single voice mailbox This phone number does not have to match the phone number you use to listen to messages Numbe...

Page 526: ... monitored and signalled via the message key LEDs Note Some VoIP providers do not send status messages until they have been explicitly requested by the telephone Disable this option if the VoIP provider sends status messages without you having to request them MWI subscription number Enter MWI subscription number Personal voice mailbox Mailbox is used as personal mailbox for this account Note If a ...

Page 527: ...sponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting Account readiness Using the telephone by selecting Account readiness Note For further information about the general procedures when assigning function keys see Function Keys LED Signalling on the Key Off The account is disabled Yellow The account has been registered no system telephone Yellow...

Page 528: ...ws for configuration Ethernet settings Ethernet VPN Proxy VoIP IP black and white list Using the Configuration Manager page Settings Ethernet Ethernet Using the telephone page Settings Ethernet Enabling disabling Bluetooth only COMfortel 3600 IP Using the Configuration Manager page Settings Ethernet Bluetooth Using the telephone page Settings Ethernet Bluetooth Settings Configuration Manager Ether...

Page 529: ...received automatically The IP address must be assigned manually Addtional entries must be made IP adress Enter IP address In order to ensure that the data packets reach the correct recipients all of the devices in a TCP IP network require a unique address known as the IP address IPv4 addresses comprise four numbers between 0 and 255 that are separated by a point for example 192 168 0 14 The networ...

Page 530: ...address is considered a part of the network address If a bit is not set in the subnet mask the corresponding bit in the IP address is used as a part of the PC address The value of the subnet mask as with IP addresses is often given in decimal form for example 255 255 255 0 for IPv4 addresses Gateway Enter the gateway A gateway is a PC or router that acts as an intermediary between two different ne...

Page 531: ...h as a PC to the telephone s external port PC port without adding this device to a VLAN You can also connect additional telephones to the external port daisy chain and use your own VLANs in the telephones VLAN internal port VLAN gateway The internal port is placed in its own VLAN The associated data packets are protected and transported in this VLAN tagged with the VLAN ID of the internal port and...

Page 532: ... priorities To run a VLAN you require VLAN enabled network components that comply with the IEEE 802 1Q standard Requirements VLAN provided on the network Set up network interface type VLAN can be configured in the telephone under Settings Provider PBXs Name of provider PBX Network interface type VLAN is enabled and additional entries must be made VLAN ID internal port 1 4094 Enter the internal VLA...

Page 533: ...der PBXs Settings Configuration Manager Providers and PBXs OpenVPN configuration file saved into the telephone OpenVPN certificate saved into the telephone The telephone uses OpenVPN libraries to establish a VPN over a TLS SSL encrypted connection Important When you restart the telephone the time will be reset unless it is updated automatically by a time server NTP server As data packets are given...

Page 534: ...rt of the OpenVPN structure Config file deleting Requirements OpenVPN configuration file saved in the Configuration Manager Delete the existing OpenVPN configuration file OpenVPN certificate Import Requirements a certificate saved on the hard disk Import the OpenVPN certificate as a part of the OpenVPN structure OpenVPN certificate deleting Requirements OpenVPN certificate saved in the Configurati...

Page 535: ...f the computer connects to the Internet to forward queries and return the responses If necessary the responses are filtered To achieve this the HTTP proxy uses the Internet s HTTP protocol The following entries must also be made Proxy port 1 65535 Note You will find an overview of the PBX ports in the Configuration Manager of the PBX under Overwievs Ports Proxy hostname Bypass proxy for Enter the ...

Page 536: ...or a better voice quality Requirements Available and enabled support for DiffServ in all active network compo nents e g hubs switches router etc Note DiffServ is not supported by all VoIP providers When used in a standard VoIP account these settings may not be applied in some situa tions The activation of DiffServ requires a reboot of the telephone For VoIP calls the service class in accordance wi...

Page 537: ...lar IP address is judged as being too high and therefore probably malicious this IP address is blocked This means accesses from this IP address to the telephone are blocked block time Initially this block lasts for five minutes A note appears in the status line on the home screen During the block time the telephone continues to monitor traffic from this IP address If traffic from this IP address t...

Page 538: ...lephone supports the IPv4 Internet protocol with a prefix length of 0 to 32 bits Network prefix CIDR The network prefix provides the net mask for the IP address and specifies how many IP addresses are released in a network range The larger the network prefix the fewer the number of IP addresses that are released Example Example IP black and whitelist Delete IP address 196 168 0 240 Network prefix ...

Page 539: ...cating IP addresses and network parameters The IP addresses are requested by the DHCP clients PCs in the network on the DHCP server for example a router or the Internet service provider The DHCP server takes these IP addresses from a set address pool and sends them to the client In addition the client receives additional information for example the addresses for the standard gateway and DNS server...

Page 540: ...8 0 x to 192 168 255 x for networks with up to 254 PCs These addresses have no validity on the Internet this means that data packets with this sender type or recipient address cannot be transported on the Internet However they can be used in local networks without restriction The advantage of this is that if data from a local network configured in this way comes in contact with the Internet none o...

Page 541: ...ovider is the gateway for direct Internet dial up connections If you use a router this is the gateway in a local network DNS server 1 Enter the DNS server DNS Domain Name Service is needed to translate Internet addresses The name of a computer on the Internet for example www auerswald de is assigned to the corresponding IP address This service is provided by DNS servers at the various Internet ser...

Page 542: ...nternal port is placed in its own VLAN The associated data packets are protected and transported in this VLAN tagged with the VLAN ID of the internal port and prioritised with the VLAN priority of the internal port The external port is also placed in its own VLAN The associated data packets are tagged with the VLAN ID of the external port and prioritised with the VLAN priority of the external port...

Page 543: ...vider PBX Network interface type VLAN is enabled and additional entries must be made VLAN ID internal port 1 4094 Enter the internal VLAN ID port VLAN priority internal port 0 7 Enter VLAN priority of the internal port 0 lowest priority to 7 highest priority VLAN gateway Requirements Enabled VLAN Important Assign different values to the VLAN ID internal port and the VLAN ID external port The exter...

Page 544: ...queries and return the responses If necessary the responses are filtered To achieve this the HTTP proxy uses the Internet s HTTP protocol The following entries must also be made Proxy port 1 65535 Note You will find an overview of the PBX ports in the Configuration Manager of the PBX under Overwievs Ports Proxy hostname Bypass proxy for Enter the address of the local host for which the proxy is to...

Page 545: ... voice quality Requirements Available and enabled support for DiffServ in all active network compo nents e g hubs switches router etc Note DiffServ is not supported by all VoIP providers When used in a standard VoIP account these settings may not be applied in some situa tions The activation of DiffServ requires a reboot of the telephone For VoIP calls the service class in accordance with RFC 4595...

Page 546: ...s and PBXs OpenVPN configuration file saved into the telephone OpenVPN certificate saved into the telephone The telephone uses OpenVPN libraries to establish a VPN over a TLS SSL encrypted connection Important When you restart the telephone the time will be reset unless it is updated automatically by a time server NTP server As data packets are given a time stamp when they are encrypted it is impo...

Page 547: ...VPN certificate VPN settings VPN The telephone uses PPTP to establish a remote access connection The telephone uses IPsec to transport IP packages cryptographically secured via public networks Requirements Screen lock enabled page Settings Security Screen lock Network interface type VPN enabled page Settings Provider and PBXs Network interface type Important When you restart the telephone the time...

Page 548: ...vices in the local network can no longer be reached Furthermore the device on which IPsec is enabled can no longer be reached by other devices in the local network The encryption of PPTP is considered as insecure Add new IPsec VPN or PPTP VPN profile The following entries must also be made Name Enter profile name Typ Options for IPsec VPN L2TP IPsec PSK L2TP IPsec RSA IPsec Xauth PSK IPsec Xauth R...

Page 549: ...packets are transferred between subscribers without being vulnerable to eavesdropping or manipulation The telephone supports three different VPN clients Tap on the profile name to establish a connection to the corresponding server The following entries must also be made Username Enter username Passwort Enter password Disconneting VPN profile from server Requirements Existing connection to the corr...

Page 550: ...accesses from this IP address to the telephone are blocked block time Initially this block lasts for five minutes A note appears in the status line on the home screen During the block time the telephone continues to monitor traffic from this IP address If traffic from this IP address to the PBX continues to be too high the single block time is extended block time restarts Important Switching off t...

Page 551: ... 0 to 32 bits Network prefix CIDR The network prefix provides the net mask for the IP address and specifies how many IP addresses are released in a network range The larger the network prefix the fewer the number of IP addresses that are released Example Example IP blacklist IP whitelist Requirements Enabled blacklist and whitelist settings IP address 196 168 0 240 Network prefix Released address ...

Page 552: ...tion Manager page Settings Network Bluetooth Using the telephone page Settings Network Bluetooth Requirements Bluetooth dongle plugged into the exclusive USB port see chapter Indroduction to the telephone Device overview Overview of connec tions Note In sensitive areas in which the use of Bluetooth is generally prohi bited you can also remove the Bluetooth dongle from the telephone in addition to ...

Page 553: ...tion when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting Bluetooth Using the telephone by selecting Bluetooth Note For further information about the general procedures when assigning function keys see Function Keys LED signalling on the key g...

Page 554: ...to use different ringtones to identify individual call types or the group numbers selected by the caller make the settings described in this section using the telephone or the Configuration Manager If you want to use different ring tones to identify the account phone numbers selected by the caller assign a ringtone to these account phone numbers see Settings Accounts Entering Telephone Numbers If ...

Page 555: ... calls call type Priority List for Internal Calls 1 The ringtone specified in the telephone book if the caller can be identified as a telephone book entry 2 The ringtone defined for a specific account phone number if the phone number was dialled by the caller 3 The ringtone defined for a particular group number if the group is called 4 The ringtone defined for the group call type if an undefined g...

Page 556: ...vice Sounds Enabling Disabling the ring tone Using the telephone page Functions Ringtone Setting the function key for the ringtone Using the Configuration Manager page Function keys Using the telephone page Function keys Settings Configuration Manager Sounds Proceed as follows Using the Configuration Manager page Settings Device Sounds Volumes Volumes Requirements Silent mode disabled Move the reg...

Page 557: ...er and save the ringtone file wav in the ringtones folder Alternatively you can also use a data storage device reader Select the default ringtone Headset ringer The ringing signalling is headset specific Wired headset The ringtone melody of the telephone will be forwarded to the headset EHS Bluetooth A ring will be triggered at the headset The ringtone signal is device specific Silence on user pro...

Page 558: ...ype Options Unknown calls Internal calls Internal priority calls External calls Group calls calls intended for a group Alarm calls InterCom Wake up calls Door calls User defined call types up to 5 different call types Settings for special groups Settings for special groups Configure A specific ringtone can be assigned to each group Group number Enter the corresponding group number Phone ringtone ...

Page 559: ...s Device Sounds More Sound Volumes Requirements Silent mode disabled Move the regulator to individually set the volume for the media ringtone and alaram Default ringtone The default ringtone applies to all possible call types insofar that you have not made any other call type specific settings Note You can add additional ringtones to the telephone To do this use the file manager see chapter Settin...

Page 560: ...lt notification The default notification tone applies to all notifications insofar you have not made any other notification specific settings Requirements Silent mode disabled Select the default message tone Touch sounds The touching of buttons symbols etc on the display is signalled by a tone More Headset ringer The ringing signalling is headset specific Wired headset The ringtone melody of the t...

Page 561: ...in headset microphone to adjust the volume of your voice to suit your call partner Maximum gain handset micro Move the regulator to set the maximum gain handset micro Ringtone by call type Select the ringtone for the corresponding call type Options Unknown calls Internal calls Internal priority calls External calls Group calls calls intended for a group Alarm calls InterCom Wake up calls Door call...

Page 562: ...roximity only COMfortel 3600 IP The ring signal will be switched off during call if a gesture e g waving is made in front of the proximity sensor The ringer goes on even on user proximity Waiting field tone If a caller is in the waiting field it can be set if a tone shall be played in the telephone in a regular time interval to signal that the caller is still in the line Select the waiting field t...

Page 563: ... or off or to change it Press the key during an incoming call to switch the ringtone on or off for this call or toggle In addition when functions are assigned on the first key level the status of the function is indicated by the corresponding LED Proceed as follows by assigning the function key Using the Configuration Manager by selecting Ringtone Using the telephone by selecting Ringtone Note For...

Page 564: ...mode the LED settings and the wallpaper Procced as follows for configuration Setting the display Using the Configuration Manager page Settings Device Display Using the telephone page Settings Device Display Settings Configuration Manager Display Proceed as follows Using the Configuration Manager page Settings Device Display Brightness Display off Display will be switched off in power save mode Dis...

Page 565: ...ge LED Flasing and always on Indicates new entries or entries that have already been viewed Flashing only Indicates new entries Off LED is always switched off Signalling of fax boxes If you find the LED signals of the fax boxes disruptive or annoying they can be switched off separately New fax entries will be signalled Display LED only COMfortel 1400 IP and 3600 IP The different telephone states c...

Page 566: ...f LED is always switched off Registration status display for VoIP subscribers If not registered on the PBX the speed dialling key signals unregistered VoIP subscribers in yellow No signalling of the registration status Idle state and Power Saving Mode Idle state The selected time indicates after how many seconds minutes without action the telephone switches into the idle state Then the display no ...

Page 567: ...PBX Enter the configuration ID of the configuration Note To switch off the configuration dependent idle state delete the configuration ID in the Configuration ID entry filed and click OK Power save mode behaviour The selected time indicates after how many minutes in the idle state the power save mode will be switched on The background lighting will then be dimmed or switched off completely and the...

Page 568: ...apers are animated wallpapers that can be used instead of conventional wallpapers You can download live wallpapers via apps or import them via data storage device Alternatively you can use a configured IP camera as live wallpaper Select the display wallpaper from the gallery the wallpaper pictures or the live wallpapers Idle state The selected time indicates after how many seconds minutes without ...

Page 569: ...nabled again immediately after the event Press any key on the telephone exception function keys and if necessary enter the screen lock password Screen candy Select the screen candy e g clock or colours For some screen candys additional settings can be made under Font size Select the font size from small to huge More Displayprofile only COMfortel 1400 IP Select the display profile The display profi...

Page 570: ...proximity sensor start reacting can be seen when the star changes the colour Configuration dependent idle state Configuration ID The telephone changes into the idle state if the PBX switches over into a specific configuration e g night configuration Requirements Configured configuration in the PBX see Operation Guide of the PBX Enabled Configuration switchover check box in the PBX Enter the config...

Page 571: ... fax entries will be signalled Display LED only COMfortel 1400 IP and 3600 IP The different telephone states can be set e g missed calls new messages etc Configure which telephone state is to be signalled or if the signalling shall be switched off completely Show alerting and calls Indicates the status of the call Show alerting and headset activation Indicates the status of the call and the headse...

Page 572: ...ouching the two crosses on the display Power save mode behaviour The selected time indicates after how many minutes in the idle state the power save mode will be switched on The background lighting will then be dimmed or switched off completely and the LEDs are inactive exception message LED for missed calls Function Key for the Idle State Sleep If you press the key you switch the idle state on im...

Page 573: ...ou which status the functions currently have Proceed as follows by assigning the function key Using the Configuration Manager by selecting Sleep Using the telephone by selecting Sleep Note The function can only be assigned to a programmable function key that has an LED not on a touch function key For further information about the general procedures when assigning function keys see Function Keys ...

Page 574: ...ng the telephone Home screen Manage Apps Note The telephone s operating system automatically manages the amount of memory being used by apps and services We recommend that these options are only set for advanced users The App administration page opens It has four tabs with lists of apps services and their associated components In addition you can see how much memory is being used by each particula...

Page 575: ...Clear cache Deletes the data which was cached in the RAM bay the app Clear defaults Returns the app to the default settings Note You can view more detailed information about an app under Memory Cache Launch by default and Permissions Name of running service Depending on the service you can make different settings which will stop the service or send a report Make the settings Options Settings Servi...

Page 576: ...r max 10 at best only then in the telephone if it is not system telephone on the PBX For the use as system telephone on the PBX it is avisable to configure the emergency numbers only in the PBX In this case the PBX always recog nizes an emergency number independently from the configured exchange line request Proceed as follows Using the telephone page Settings COMfortel More Emergency numbers Note...

Page 577: ...are V2 6 Operation Configuration V05 09 2016 Settings Emergency numbers Account to use Select the account Note When selecting a phone number any account assigned to that number will only be used if you dial a phone number using the Contacts app ...

Page 578: ...e access to the location data Proceed as follows for configuration Setting the location Using the Configuration Manager page Settings COMfortel More My location Using the telephone page Settings COMfortel More My location Switching access to the location on off Using the telephone page Settings COMfortel More My location Settings Configuration Manager Location My location Note You can find out you...

Page 579: ...as follows Using the telephone page Settings COMfortel More My location My location Note You can find out your exact location from the relevant Internet sites or with a GPS receiver or smart phone Acces to my location The location information may be used by Apps that were given permission To set the location the following entries must be made Latitude Enter the latitude Longitude Enter the longitu...

Page 580: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 580 Settings Location Altitude Enter the altitude ...

Page 581: ...tones from the data storage device to a PC or in the other direction from a PC to a data storage device Proceed as follows Using the Configuration Manager page Settings COMfortel File Manager Requirements Inserted data storage device Managing Data in the File Manager Create folder A new folder will be created Delete folder The selected folder will be deleted Rename folder The selected folders can ...

Page 582: ...e will be saved on the PC Copy file The selected file will be copied by entering a file name Note When copying a file you must enter the file format behind the file name Delete file The selected file will be deleted Rename file The selected file can be renamed Zip The selected folder or file will be zipped When zipping a file you must also enter a file name Unzip The selected zip folder or zip wil...

Page 583: ...tairwell light connection between the IP camera and a door station in the telephone book Proceed as follows for configuration Creating and configuring an IP camera Using the Configuration Manager page Settings COMfortel IP cameras Using the Telephone page Settings COMfortel More IP Camera IP camera name Linking an IP camera with a contact Using the telephone page People contact name Menu key Optio...

Page 584: ...meras which send single images in jpg file format directly via a static IP address URL It does not support IP cameras that are embedded in web pages dynamic IP addresses URLs e g via JavaScript and streaming formats A new camera will be created You will find further information about the settings under Settings IP cameras Settings Telephone IP Cameras Delete important You can only restore deleted ...

Page 585: ...atic IP address URL It does not support IP cameras that are embedded in web pages dynamic IP addresses URLs e g via JavaScript and streaming formats A new camera will be created You will find further information about the settings under Settings IP cameras Settings Telephone IP Cameras Delete all IP cameras important You can only restore deleted IP cameras if you have backed up their data to the d...

Page 586: ... Configure IP camera settings Name Enter the IP camera name IP URL Enter the IP cameras IP address or URL Image scale in 10 400 Enter the image scale to enlarge or minimize the image Image frequency The image frequency defines the number of the pictures per second minute that can be sent by the IP camera to the telephone Notes If the only one image image frequency is selected only one picture is s...

Page 587: ...n mode The image of the IP camera in the telephony app will be displayed in full screen mode during an imcoming or outgoing call The image of the IP camera will be displayed significantly minimized Centre image The displayed image section is being centred The image section is being displayed starting from the upper left hand corner of the camera picture Increased security The image of the IP camer...

Page 588: ...Link Between an IP Camera and a Contact The telephone creates a snapshot in several situations and saves it into the gallery A snapshot will be made if you open an IP camera press the defined function key for the IP camera are called by a contact that is linked with an IP camera User Enter the user You will find the user in the operation guide of the IP camera Password Enter IP camera password You...

Page 589: ...mber port TCP message Enter the TCP message TCP trigger for the configured IP camera Attention tone Select the attention tone or no attention tone IP camera control IP camera control You can use the telephone s directional pad to control tiltable and zoomable PTZ pan tilt zoom cameras left right up down zoom in zoom out OK key The OK key pans the IP camera in a predefined position URL entry in the...

Page 590: ...instructions of the IP camera Settings Telephone IP Camera Proceed as follows Using the Configuration Manager page Settings COMfortel More IP cameras IP camera settings Name Enter the IP camera name IP URL Enter the IP cameras IP address or URL Image scale in 10 400 Enter the image scale to enlarge or minimize the image Image frequency ...

Page 591: ...y transferred depends on which IP camera type is used Select the image frequency Full screen Note In the telephony app you tap to switch on full screen mode for the duration of the call or tap on to switch off full screen mode The image of the IP camera in the telephony app will be displayed in full screen mode during an imcoming or outgoing call The image of the IP camera will be displayed signif...

Page 592: ...s to be made during a call it is necessary that the corresponding contact is linked with an IP camera see chapter Settings Contacts and phone number lists Configuring a Link Between an IP Camera and a Contact The telephone creates a snapshot in several situations and saves it into the gallery A snapshot will be made if you open an IP camera press the defined function key for the IP camera are call...

Page 593: ...elephone s directional pad to control tiltable and zoomable PTZ pan tilt zoom cameras left right up down zoom in zoom out OK key The OK key pans the IP camera in a predefined position URL entry in the entry filed Note You must make a number of camera specific settings before you can use your telephone to control the IP see PTZ interface documentation for the IP camera You will find the URL in the ...

Page 594: ...P port for all cameras Enter the corresponding Port number port TCP message Enter the TCP message TCP trigger for the configured IP camera Attention tone Select the attention tone or no attention tone Function Key for an IP Camera Press the key to start an app to display the IP camera In addition when functions are assigned on the first key level the status of the function is indicated by the corr...

Page 595: ...ning the function key Using the Configuration Manager by selecting IP camera Using the telephone by selecting IP camera Notes For further information about the general procedures when assigning function keys see Function Keys Additional settings for this function key are described in the following IP camera Selection of the IP camera ...

Page 596: ...s available to users sub administ rators and administrators Important The permission settings are only accessible if you are logged in as administrator If no sub administrator or administrator is configured on the telephone users can make all settings and use all functions When the telephone is operated on the PBX the passwords for adminis trator and sub administrator are preset by the PBX Manual ...

Page 597: ... COMfortel More Permissions for functions Settings Configuration Manager Permissions Proceed as follows Using the Configuration Manager page Settings COMfortel Permissions Permissions for settings Permissions The telephone can be protected against unauthorised use by configuring permissions for making settings and using functions Important The permission settings are only accessible if you are log...

Page 598: ...n level administrator sub administrator user for the following settings Bluetooth Network Accounts Providers PBXs Apps Security Sync Update provisioning Date time IP camera Backup reset E mail Permissions for functions Permissions The following functions can be locked against unauthorised access For this the permission levels administrator sub administrator and user are available The displaying of...

Page 599: ...InterCom Door relay Configurations Voice mailbox Answering machine Settings Telephone Permissions Proceed as follows Using the telephone page Settings COMfortel More Permis sions for settings Permissions for functions Permissions for settings Permissions The telephone can be protected against unauthorised use by configuring permissions for making settings and using functions ...

Page 600: ...gured on the telephone users can make all settings and use all functions When the telephone is operated on the PBX the passwords for adminis trator and sub administrator are preset by the PBX Manual settings will be overwritten by the PBX Select the permission level administrator sub administrator user for the following settings Bluetooth Network Accounts Providers PBXs Apps Security Sync Update p...

Page 601: ...n be locked against unauthorised access For this the permission levels administrator sub administrator and user are available The displaying of locked functions in the selection list requires a login as administrator Change permission level Exchange lines Availability Call fwd MSN DDI Boss secretary Gropus InterCom Door relay Configurations Voice mailbox Answering machine ...

Page 602: ...ouble click for shift and automatic pick up on off Using the Configuration Manager page Settings COMfortel Function keys Using the telephone page Settings COMfortel More Function keys Settings Configuration Manager Function Keys Proceed as follows Using the Configuration Manager page Settings COMfortel Function keys Function Keys Auto dial for speed dial key If you press a speed dialling key while...

Page 603: ...s enabled If you want to use this method you must assign the Level 2 function to one of your function keys The Double click for shift 300 ms method can be disabled if it is not required Double click is active Double click is off Automatic Pick up Automatic pick up acts via a speed dialling key and a pick up key with defined destination The connection will be established instantly after pressing th...

Page 604: ...ce on two levels You can configure how to access the second level of the function keys Shift Using the Shift key to access the second set of functions 2nd level is always enabled If you want to use this method you must assign the Level 2 function to one of your function keys The Double click for shift 300 ms method can be disabled if it is not required Double click is active Double click is off Au...

Page 605: ... installation of apps of unknown origin on your telephone Proceed as follows for configuration Configure security settings Using the Configuration Manager page Settings Personal Security Using the telephone page Settings Personal Security Settings Configuration Manager Security Proceed as follows Using the Configuration Manager page Settings Personal Security Apps Installation of apps from unknown...

Page 606: ...and data so these must then be reinstalled separately Note Click Settings Device Apps app name to check which of your telephone s functions and which personal data an app can access The installation of apps from unknown sources is alllowed Settings Telephone Security Proceed as follows Using the Telephone page Settings Personal Security Caution Apps and files downloaded from the Internet can conta...

Page 607: ...ched on you can still receive incoming calls and initiate emergency calls only manual dialling of entered emergency numbers Screen lock with own PIN Freely selectable PIN consisting of at least 4 digits Enter numeric PIN to disable the screen lock Screen lock with own password Freely selectable password consisting of at least 4 characters Enter own password to disable the screen lock Screen lock w...

Page 608: ...ASSWORDS Make passwords visible The password entries are facilitated as they are visible DEVICE ADMINISTRATION Device administrators Device administrators are apps to which you have given this authorisation e g e mail and calendar apps Normally the authorisation is demanded when an account is configured for the app i e when the app must configure server specific security directives on the telephon...

Page 609: ... available again after you have enabled the device administrator Select the device administrator and confirm the activation deactivation in the dialogue Installation of apps from unknown sources The telephone can allow the installation of apps from unknown sources e g App Shop websites e mails etc Unknown sources Caution Apps and files downloaded from the Internet can contain viruses which can dam...

Page 610: ...ns and which personal data an app can access The installation of apps from unknown sources is alllowed CREDENTIAL STORAGE Trusted credentials Access can be granted for apps to the credentials storage of the telephone Encrypted certificates with the corresponding passwords and other creden tials for network connections can be stored in the credentials storage Requirements Password entered for the c...

Page 611: ...ephone actually communicates with the required service Requirements Data storage device ready to use A certificate saved in the data storage device Note Only certificates which are not yet saved on the telephone are displayed Select the certificate from the data storage device enter a name and if requested activate the screen lock The following setting must also be made Credential use Select the c...

Page 612: ...e particular local language by setting the language for the display and the keyboard Proceed as follows Using the Configuration Manager page Settings User Language input Using the telephone page Settings User Language and input Settings Configuration Manager Telephone language Language Select the telephone language Settings Telephone Telephone Language Language Select the telephone language ...

Page 613: ...and POP3 accounts e mail Data used by apps Notes Some account for example the telephone book of the PBX contacts can only be synchronised in one direction Synchronised contacts cannot be edited on the telephone Other accounts can be synchronised in both direction Changes to data on the telephone will also be taken over for data at the source of synchronisation In order to synchronise Exchange Acti...

Page 614: ...s app Depending on the account type follow the instructions on the display Synchronisation on off Account name Notes Depending on the account different account elements which can be synchronised for this account will be displayed e g contacts You can switch synchronisation on and off separately for each account When disabling the synchronisation data that was synchronised in the telephone so far w...

Page 615: ...t synchronisation disabled The current status of the account is displayed Account will be synchronised automatically Account will not be synchronised automatically Remove account Account name Remove account Note Deleting an account also deletes all its messages contacts and other data from the telephone The selected account will be deleted ...

Page 616: ... log incoming and outgoing calls and to control the telephone functions e g automatic updates Note The time is converted automatically from winter time to summer time and vice versa GMT 1 00 or GMT 2 00 on the appropriate dates Proceed as follows for configuration Setting date and time Using the Configuration Manager page Settings System Date Time Using the telephone page Settings System Date time...

Page 617: ... server is selected to perform the time synchronisation The time provided by the NTP server is synchronised as exactly as possible to Coordinated Universal Time UTC If a local NTP server is available in a local network it can be selected or a public NTP server from a public list on the Internet can be used The time will automatically be adopted from the NTP server The following entry must addition...

Page 618: ...ndar entries or e mails is displayed with the correct time Select date format Select the date format Settings Telephone Time and Date Proceed as follows Using the Telephone page Settings System Date Time Date Time NTP Network Time Protocol As the time on a computer or on other devices in the network is only rarely precisely adjustable the NTP Network Time Protocol is used This is a protocol that i...

Page 619: ...n be selected or a public NTP server from a public list on the Internet can be used The time will automatically be adopted from the NTP server The following entry must additionally be made NTP server Enter NTP server address Use 24 hour format 24 hour format is selected 12 hour format is selected The following settings must additonally be made Time indication am Time applies to morning pm Time app...

Page 620: ... Configuration V05 09 2016 620 Settings Date and Time Select the correct time zone to ensure that all data on the telephone that has a time stamp such as calendar entries or e mails is displayed with the correct time Select date format Select the date format ...

Page 621: ...ephone Legal information Open Source licenses Hardware power supply serial number MAC address upgrades Availability call forwarding answering machine voice mailbox Firmware version Android version PBX name firmware version serial number Kernel version Build number Bootloader CPU board Proceed as follows Using the Configuration Manager page Information Using the telephone page Settings System About...

Page 622: ... s hardware and software Accessibility Information about the accessibility of the telephone Bluetooth Dongle nur COMfortel 3600 IP Information about the Bluetooth Dongle Netzwork data stream Here the network data stream can be recorded Licence Information Information about the licences Using the Telephone Phone status Tap on a telepohone information in the selection list to open further infor mati...

Page 623: ...ephone page Settings COMfortel More External control Configuring and switching Action URLs HTTP Requests on off Using the Configuration Manager page Settings COMfortel External control Using the telephone page Settings COMfortel More External control Receiving Action URLs HTTP Requests When receiving Action URLs the telephones acts as HTTP server and receives HTTP Requests from a HTTP Client Actio...

Page 624: ...ol action REBOOT Factory reset http phoneIP remote_control action FACTORY_RESET Update http phoneIP remote_control action UPDATE Provisioning http phoneIP remote_control action PROVISIONING Register http phoneIP remote_control action REGISTER Make call http phoneIP remote_ control action CALL number PhoneN umber accountId AccountID Disconnect http phoneIP remote_control action HANGUP DTMF http pho...

Page 625: ...ables e g the establishment transfer and end of telephone calls and the initiation of telephone conferences CSTA protocols are used for standar dised communication between PBXs and computer programmes uaCSTA is a restricted form of CSTA and uses only XML coding for data exchange Requirements Telephone is not system telephone on the PBX Selected server type Broadsoft server or ESTOS CSTA ECSTA The ...

Page 626: ...following actions can be sent from the telephone Incoming calls Connect Disconnect Hold Idle Settings Telephone External Control Proceed as follows Using the telephone page Settings COMfortel More External control uaCSTA uaCSTA uaCSTA User Agent Computer Supported Telecommunication Application is a CTI Computer Telephony Integration solution on SIP basis CTI enables e g the establishment transfer ...

Page 627: ...ements Telephone is not system telephone on the PBX Selected server type Broadsoft server or ESTOS CSTA ECSTA The telephone is ready to accept uaCSTA requests Action URL Receiving of Action URLs The telephone can receive and execute HTTP requests via the PC with Action URLs Furthermore the telephone can send commands Action URLs are executed The telephone receives HTTP Requests from the PC and exe...

Page 628: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 628 Settings External Control ...

Page 629: ...eful in a service case They include functions for deleting saving and restoring data either if a disruption occurs or when the telephone or the PBX is replaced Topics Backup and Reset page 630 Update and Provisioning Seite 638 Remote Configuration Seite 661 Shutting Down and Restarting the Telephone Seite 665 Extending the Telephone Functionality Seite 666 Service Data Seite 670 ...

Page 630: ...tings will delete all data on the telephone Proceed as follows for configuration Creating data backup saving data backup into the telephone resetting to factory settings Using the Configuration Manager page Settings Personal Backup reset Using the telephone page Settings Personal Backup reset Creating service data Using the Configuration Manager page Settings Personal Backup reset Downdating the t...

Page 631: ...ou create a data backup a backup file Backup will be generated on the chosen medium If the telephone does not operate correctly and this is not the result of incorrect use or external effects you can use the service data to check the fault Note The internal memory and the USB port is only available on a COMfortel 3600 IP Important If you reset to factory settings a backup on the internal memory wi...

Page 632: ...ance with the legal requirements If you want to make the data backup available for your specialized dealer or the manufacturer for analysis you must make sure that the legal requirements are fulfilled Create a backup of your data on your PC Export Read the disclaimer and enter ok in the entry field Subsequently click Export and Save data OK Service data Export Read the disclaimer and enter ok in t...

Page 633: ...nments and your custo mised configuration of the home screens You can also delete data that is stored on the data storage device e g music and photos Erase SD card Erase all data on the SD card such as music or photos This will happen when you click Reset phone Reset phone Note By clicking Reset phone you will be asked once more if you want to reset the telephone to factoty settings All your perso...

Page 634: ... memory and the USB port is only available on a COMfortel 3600 IP Important If you reset to factory settings a backup on the internal memory will be deleted Important Note the following legal notes before creating the data backup The data backup contains the following legally protected components Configuration of the telephone Names of the internal subscribers Passwords of the telephone the subscr...

Page 635: ...nalysis you must make sure that the legal requirements are fulfilled Accept legal notes Read the disclaimer accept the legal notes and click OK Restore backup If required you can restore the backup file saved on the data storage device or the PC to the telephone Requirements Data storage device inserted into slot A backup file saved on the data storage device Select the data backup file and OK PER...

Page 636: ...f you want to reset the telephone to factoty settings All your personal data and downloaded apps are deleted You cannot undo this action Delete all The telephone is shut down and then restarted This can take some time Downgrading the Telephone It is possible to reset the telephone to a previous firmware version In some cases this means that the Android version is also resetted The reset to the pre...

Page 637: ... Display Important If you want to change the firmware version without the changing of the Android version wait until the setup assistant starts und then configure the telephone Otherwise if you also want to change the Android version proceed as follows 3 Disconnect the device from the power supply 4 Press the third function key from above and the third function key from below hold them and reconne...

Page 638: ...ays to perform an update Manual update If a manual update is performed a firmware file rom is loaded into the telephone from the Configuration Manager or a data storage device enabling the new firmware to be saved to the telephone After the update the telephone reboots automatically Automatic update from update server In the case of an automatic update from the update server a regular e g weekly a...

Page 639: ...re several different ways to perform an automatic provisioning Provisioning with DHCP data Provisioning via the redirect server Provisioning from PBX search Provisioning via a set provisioning server Proceed as follows for configuration Setting the update options manual update schedule update settings distributing firmware etc Using the Configuration Manager page Settings System Update provisionin...

Page 640: ...iguration Manager page Settings System Update provisioning Update Manual update Search If no update server is available you can initiate an update by loading a firmware file in the telephone from your hard disk or from a data storage device Note The automatic installation of updates is switched off when you perform a manual update You can switch the automatic installation of updates on again under...

Page 641: ... rom Save To activate the new firmware click Reboot Notes To restart the telephone at a later point in time tap on Cancel and then under Settings System Update provisioning Reboot tap on Reboot when you want to restart the telephone After a firmware update you usually require a new version of the instruc tions You will find up to date instructions on the Internet see www auerswald de In order to u...

Page 642: ...ming an automatic update the system checks whether a new firmware update is available on the update server at the set point in time If an update is available the new firmware is loaded into the telephone if the automatic installation of updates is selected Requirements The PBX or telephone must be connected to a broadband Internet connection Address of the DNS server entered on the Settings Networ...

Page 643: ...ed until the Automatically install update check box is selected After a firmware update you usually require a new version of the instruc tions You will find up to date instructions on the Internet see www auerswald de In order to use the new features after the telephone s firmware has been updated you often may need to update the PBX firmware see PBX operation instructions Distributing firmware A ...

Page 644: ...evice either via the file manager see chapter Settings File Manager or PC You will find current firmware versions on the Internet see www auerswald de service Firmware version in the telephone must correspond to the distribute rom file on the data storage device Notes The telephone that receives the firmware must have a firmware version as of 2 4 The PBX must have a firmware version as of 6 6 Dist...

Page 645: ...ered the address of an update server you can check the update settings and the functioning of the server by performing an update test Requirements The PBX or telephone must be connected to a broadband Internet connection The address of the DNS server must be entered in Settings Network Ethernet The address of the update server must be entered in Settings System Update provisioning Update data stor...

Page 646: ...fter a firmware update you usually require a new version of the instruc tions You will find up to date instructions on the Internet see www auerswald de service In order to use the new features after the telephone s firmware has been updated you often may need to update the PBX firmware see PBX operation instructions Provisioning Automatic provisioning During automatic provisioning the configurati...

Page 647: ...ng server must be entered on the Settings System Update provisioning Provisioning When automatic provisioning is performed Data storage device inserted into slot Provisioning with DHCP data The telephone receives the IP address of the provisioning server from a DHCP server In addition to IP addresses it is also possible to transmit further data to control the provisioning process Redirect server T...

Page 648: ... provi sioning server Note You will find further information about the provisioning process on the Internet see www auerswald de service under Developer Permit remote configuration via SIP messages Note You will find further information about configuration via SIP messages on the Internet see www auerswald de service under Developer The telephone is configured via incoming SIP messages An addition...

Page 649: ...er is available you can initiate an update by loading a firmware file in the telephone from your hard disk or from a data storage device Note The automatic installation of updates is switched off when you perform a manual update You can switch the automatic installation of updates on again under Settings System Update provisi oning Automatic update Requirements Firmware file rom saved on the data ...

Page 650: ...Cancel and then under Settings System Update provisioning Reboot tap on Reboot when you want to restart the telephone After a firmware update you usually require a new version of the instruc tions You will find up to date instructions on the Internet see www auerswald de In order to use the new features after the telephone s firmware has been updated you often may need to update the PBX firmware s...

Page 651: ...er at the set point in time The system checks if a new firmware update is available on the update server If an update is available the new firmware is also loaded into the telephone if the automatic installation of updates is selected Requirements The PBX or telephone must be connected to a broadband Internet connection Address of the DNS server entered on the Settings Network Ethernet The set sch...

Page 652: ...of the provisioning server from the Auerswald redirect server Provisioning from PBX search The automatic configuration of the telephones is carried out via the PBX Provisioning server URL If automatic provisioning of the configuration data is not carried out via DHCP data or via a redirection server you must enter the URL of the provi sioning server Note You will find further information about the...

Page 653: ...ing server must be entered under Settings System Update provisioning Automatic provisi oning Data storage device inserted into slot Important As soon as you tap on Provisioning test this may delete the existing configuration and firmware data which will be replaced by new data The telephone is restarted If the update and provisioning settings for the telephone are correct and configuration and fir...

Page 654: ... order to use the new features after the telephone s firmware has been updated you often may need to update the PBX firmware see PBX operation instructions Permit remote configuration via SIP messages Note You will find further information about configuration via SIP messages on the Internet see www auerswald de service under Developer The telephone is configured via incoming SIP messages An addit...

Page 655: ...t be connected to a broadband Internet connection Address of the DNS server entered on the Settings Network Ethernet The set schedule must be entered on the Settings System Update provisioning Update The address of the update server must be entered on the Settings System Update provisioning Update When the automatic update is performed Data storage device inserted into slot Check for updates Autom...

Page 656: ...u must enter the URL of the update server The URL of the update server is already entered in the factory settings However if it is not or if you want to change the URL follow the instructions below Firmware update Update If you have entered the address of an update server you can check the update settings and the functioning of the server by performing an update test Requirements The PBX or teleph...

Page 657: ... telephone is restarted and the login window opens Notes To restart the telephone at a later point in time tap on Cancel and then under Settings System Update provisioning Reboot tap on Reboot when you want to restart the telephone After a firmware update you usually require a new version of the instruc tions You will find up to date instructions on the Internet see www auerswald de service In ord...

Page 658: ...evice either via the file manager see chapter Settings File Manager or PC You will find current firmware versions on the Internet see www auerswald de service Firmware version in the telephone must correspond to the distribute rom file on the data storage device Notes The telephone that receives the firmware must have a firmware version as of 2 4 The PBX must have a firmware version as of 6 6 Dist...

Page 659: ...aulty you can upload another firmware in the telephone Proceed as follows Using the telephone Requirements Firmware file rom saved on the hard disk Notes You will find the firmware file on the Internet see www auerswald de To get information about the firmware version that is currently saved in the telephone select Settings System About phone or in the Configuration Manager click the Auerswald log...

Page 660: ... PoE cable The LEDs on the loudspeaker and Message key begin to flash green quickly for approximately 4 seconds After that the LEDs flash more slowly for approximately 4 seconds 4 As soon as the LEDs start flashing more slowly release the hook key and the query key 5 Open the Configuration Manager 6 ClickSelect file 7 Select the file rom and then click Open this text varies according to which oper...

Page 661: ...o the Internet DSL Telephone with existing connection to the Internet DSL Knowledge of the serial number of the telephone Set external PIN Configured remote switching number Knowledge of user name and password for the Configuration Manager Enabled Auerswald Remote Access can be enabled by pressing 272 ARA on the telephone 1 Start a browser e g Mozilla Firefox 2 In the browser s address field enter...

Page 662: ...e Configuration a Click b In the Serial number entry field enter the serial number of the telephone c Make further entries for the data record and click Save 5 Click 6 Log in to the Configuration Manager 7 Make the desired changes 8 Log out from the Configuration Manager 9 Click in the user interface of the ARA server ...

Page 663: ... but you can set one up by installing an appropriate app The version of the data storage device used by the telephone is shown on the bottom side of the telephone Removing and Mounting an SD Card To avoid data loss you should remove the data storage device in the proper manner Note If the data storage device is removed unexpectedly it is write protected when it is inserted into the telephone again...

Page 664: ... make the data storage device available again Erasing a data storage device When you swap the data storage device the new data storage device must be formatted with a compatible file system Note While the inserted data storage device is being formatted with the compatible file system all the data present on it is deleted Proceed as follows Using the telephone 1 Tap on Apps Settings Device Storage ...

Page 665: ... It can also be restarted when required Proceed as follows Using the telephone 1 Tap on Apps Settings System Shutdown Reboot 2 Select one of the following options Cancel cancels the operation Restart restarts the telephone Shutdown shuts down the telephone Note After you have shut down the telephone as described above it goes into idle state but continues to use power To save electricity you can s...

Page 666: ... of delivery You can add extra functionality in a number of different ways Purchase and immediate activation via the Configuration Manager see chapter Service and Maintenance Purchasing and Activating Extra Functions in the Upgrade Center Purchase from the Upgrade Center see chapter Service and Maintenance Purchase Extra Functions for activation later on via the Configuration Manager or by telepho...

Page 667: ... auerswald de upgradecenter Settings Configuration Manager Upgrade Center Proceed as follows Using the Configuration Manager page Settings COMfortel Activation Activation Creating a user account www auerswald de upgradecenter Your account Registration create a user account Requirements PC with existing Internet connection Enter the data for your user account Save data Activation Voucher code Requi...

Page 668: ...d Enter the activation code from the Upgrade Center Open Upgrade Center Note You can also ask your specialist dealer to activate your new functions in the Upgrade Center Requirements User account in the Upgrade Center PC with existing Internet connection The Upgrade Center opens Register with your user data an make your purchase Settings Telephone Upgrade Center Proceed as follows Using the teleph...

Page 669: ...d Maintenance Extending the Telephone Functionality Activation Activation Voucher code Requirements Activation code from the Upgrade Center A list of the possible functional extensions with their activation status activated not activated is displayed Enter the activation code from the Upgrade Center ...

Page 670: ...luated e g with Wireshark Ethereal to find out the cause of any errors that may have occurred The recorded network data stream can include the following components Data streams from other computers in the network Connection data sets containing the destination source and time infor mation for a telecommunication connection The spoken word of both ends of a telecommunication connection Telephone co...

Page 671: ...ts Pop up blocker which is disabled in the browser or a defined exception rule 1 Click Information Network data stream 2 In the entry field tap Ok to accept the legal terms and conditions 3 Click Start trace This starts recording the network log 4 To stop recording the network log click Stop trace 5 Click Save file this text depends on which browser you are using 6 Click OK The backup file is save...

Page 672: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 672 Glossary Glossary ...

Page 673: ...I J K L M N O P Q R S T U V W A Account Authorisation to access a VoIP provider or a VoIP PBX Users must identify themselves by logging in with a username and a password ARA Server Auerswald Remote Access Server for remote configuration of the PBX via user interface and Internet access https remote access auerswald de remote access ...

Page 674: ... and LEDs to indicate the state free busy function on off etc of other extensions Bluetooth Dongle USB stick to activate Bluetooth functions available as accessory Browser Special software to display websites from the Internet C Cache Fast temporary memory that accelerates the access to frequently used data e g repeatedly visited Internet sites ...

Page 675: ...on Authority CA to ensure the authenti cation and secure transmission of e mails web sites etc Client Piece of computer hardware or software that accesses a service made available by a server CLIP No Screening Telephone service for outgoing calls that allows the party called to see a customer defined phone number instead of the phone number assigned by the network provider In this context no scree...

Page 676: ...or data transmission The equality of VoIP calls is dependent on the codec used D DDI Direct Dial In extension number for dialling directly to a specific subscriber on a telephone system Example In the number 0 53 06 92 00 700 700 is the Direct Dial In number DDI for the Auerswald info line DECT Digital Enhanced Cordless Telecommunications previously Digital European Cordless Telephony a standard f...

Page 677: ...the client receives additional information for example the addresses for the standard gateway and DNS server The IP address is temporarily allocated for a certain amount of time If the address is no longer required by the client the server has access to it again and can allocate it to another client Dial Preparation Dialling of a number before a call is initiated by lifting the receiver or tapping...

Page 678: ...of a website consisting of third level domain e g the service name www second level domain e b auerswald and top level domain e g the country code uk The domain is part of the URL Downdate Reset of the telephone to the previous firmware version Driver Program or software module that controls the interaction between an operating system or program and the interfaces to connected devices keyboard pri...

Page 679: ...sed sinusoidal signals E End Device Device that can be operated on a communication network or on a PBX e g telephone fax machine answering machine ISDN PC controller etc Ethernet Network system with a speed of 10 100 1000 Mbit s that was developed by the companies INTEL DEC and Xerox Exchange ActiveSync XML based protocol for the synchronisation of data e g e mail messages contacts calendars betwe...

Page 680: ... and the telephone connection Extension Internal connections of a PBX together with the devices e g telephones and telefaxes connected to them F Fingerprint A code exchange mechanism to verify whether the certicates used by both parties to a data communication connection match each other Firewall Network security component that uses a set of security rules to protect a computer network or an indiv...

Page 681: ... The device cannot function without firmware Flash Storage device e g a USB memory stick for the non volatile storage of data within a minimum of space without permanent power supply G Gateway PC or router used as an intermediary between two networks The Internet service provider is the gateway for direct Internet dial up connections If you use a router this is the gateway in a local network ...

Page 682: ...em that manages larger application programs and data volumes and makes them available to lower order servers and clients HTTP Proxy Proxy for the HTTP protocol over which Internet sites are called or files downloaded HTTPS Hypertext Transfer Protocol Secure communication protocol for tap proof data transfer with encryption within the World Wide Web ...

Page 683: ...the client PC IP Address Unique numerical address within a TCP IP network that is assigned to one device and ensures that data packages reach the correct recipient IPsec The telephone uses the IPsec protocol to transport IP packages cryptogra phically secured via public networks IPv4 Address IPv4 addresses comprise four numbers between 0 and 255 that are separated by a point for example 192 168 0 ...

Page 684: ...der type or recipient address cannot be transported on the Internet However they can be used in local networks without restriction The advantage of this is that if data from a local network configured in this way comes in contact with the Internet none of the data on the computers in the local network can leak out or be accessed externally ISDN Integrated Services Digital Network digital network t...

Page 685: ...mmunication partners to check whether the connection is still alive If the packet or the partner s reaction are missing the other communication partner assumes that the connection is interrupted and takes appropriate measures e g repeated connection attempt timeout of the connection L LAN Local Area Network connects computers over company or home networks LDAP Lightweight Directory Access Protocol...

Page 686: ... hardware address specified for each individual single network card used in the whole world This means that the network card is unique and can be controlled and detected detected by the network without any problems The IP addresses on the TCP IP network are always mapped to the respective MAC address MSN Multiple Subscriber Numbers multiple telephone numbers where an ISDN PTMP connection can be re...

Page 687: ...nnects a local area network to the Internet NAT Traversal Method to establish and hold communication connections that allows IPsec encrypted data packets to pass trough NAT transition points Network Prefix Provides the net mask for the IP address and specifies how many IP addresses are released in a network range The larger the network prefix the fewer the number of IP addresses that are released ...

Page 688: ...ime provided by the NTP server is synchronised as exactly as possible to Coordinated Universal Time UTC If a local NTP server is available in a local network it can be selected or a public NTP server from a public list on the Internet can be used O Open Source Licence Software licence acknowledged by the Open Source Initiative OSI Open source licences are the basis of free of charge applications w...

Page 689: ...all VoIP requests and connections going to the provider except registration P PIN Personal Identification Number multi digit secret code that has to be entered to get access to services or authorisations PoE Power over Ethernet method by which a small devices in a network for example VoIP telephones receive power over an Ethernet cable This benefit of this is that there are fewer power cables to d...

Page 690: ... In numbers DDIs e g 9200 0 PBXs are usually operated on a PTP connection POP3 Post Office Protocol version 3 ASCII protocol to download e mails from a server Port A single PC can simultaneously establish multiple connections and provide multiple services for other PCs Ports are used to differentiate these connec tions from parallel connections Due to a common agreement PCs usually provide their s...

Page 691: ...rver receives queries from a computer in an Intranet for example It then connects to the Internet on behalf of the computer to forward the queries and return the if necessary filtered responses To achieve this the HTTP proxy uses the Internet s HTTP protocol PPTP Point to Point Tunneling Protocol protocol used to set up VPN networks by means of data transmission via tunnels with less complex encry...

Page 692: ...ality by prioritising speech data RTP data packages R Redirect Server Supports the setup of a connection by identifying alternative addresses of a recipient in the database of the registrar and returning them to the originator of the request The originator can then send a new request to the alternative address Registrar A registrar domain name registar is an organisation or a company that register...

Page 693: ...e firewall In a home network routers are usually used to connect the local network to the Internet and to enable simultaneous Internet access for multiple users S SD SDHC SD XC Card Secure digital memory cards that use flash type storage non volatile storage Their special shape protects them from wrong insertion into the card slot A lateral device for write protection sliding switch protects them ...

Page 694: ...rotocol network protocol which provides establishing a communication session between two or more subscribers Via SIP only communication conditions are arranged Other protocols such as RTP are responsible for actual data transmission SIP Port Port of the local system used as the communication port for the SIP transfer SIP Trunking Some VoIP providers also support a VoIP PTP connection with a Direct...

Page 695: ...et connection To do this a STUN request is sent to a STUN server which then shares its own IP address allocated by the VoIP provider with the Internet connection Subnet mask Configuring subnetworks makes it possible to connect many totally different networks located in totally different areas because each subnetwork receives its own address and can therefore be addressed by the router A subnetwork...

Page 696: ...fer numerous possibilities to use PBX functions and signalise their status visually and in part accusti cally T TCP Transmission Control Protocol transport protocol that segments data into packets up to a specified size and reliably sends these individual data packets in the correct sequence to the recipient address In this process every data packet sent must be resent until it has been confirmed ...

Page 697: ...usy call forwarding toggling between conversations or conference calling U UDP User Datagram Protocol protocoll used to send data packets over non secure communication lines without a connection This means that successful transmission is dependent on the application and is therefore not always guaranteed UDP itself does not verify whether data has been trans mitted successfully When a UDP packet i...

Page 698: ...profiles etc for downloading to a telephone URL Uniform Source Locator complete address of a resource e g a website consisting of a scheme e g http and a scheme specific part e g domain www auerswald de and path en products pbx home office html V VoIP Voice over Internet Internet telephony An Internet connection for example DSL is used for telephoning instead of an analogue or ISDN line Digital vo...

Page 699: ... purpose you need to register your name and address with a provider via their web site Finally one or more phone numbers accessible from the public switched network and the Internet as well as an account with a user name and password are allocated Most of the time it only takes a few minutes to configure the registered connection which can then be used almost immediately VoIP Provider Internet ser...

Page 700: ...Private Network connects remote or neighbouring networks LAN to the internal network using a VPN tunnel The tunnel functions basically as a channel in which embedded data is transported from one network to the other W Widget Program window on the graphic user interface e g for status information settings functions etc ...

Page 701: ... on No Reply CIDR Classless Inter Domain Routing CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction CNG Comfort Noise Generation CTI Computer Telephony Integration DDI Direct Dial In DECT Digital Enhanced Cordless Telecommunications DHCP Dynamic Host Configuration Protocol DiffServ Differentiated Services Flag DNS Domain Name Service DSCP Differentiated Serv...

Page 702: ...text Transfer Protocol IMAP Internet Message Access Protocol IP Internet Protocol IPsec Internet Protocol Security ISDN Integrated Services Digital Network LAN Local Area Network LDAP Lightweight Directory Access Protocol LED Light Emitting Diode MAC Media Access Control MSN Multiple Subscriber Number MWI Message Waiting Indication NAT Network Address Translation NTP Network Time Protocol PBX Priv...

Page 703: ... Point to Multipoint PTP Point to Point RJ Registered Jack RTP Real Time Transport Protocol SC Short Code Dialling Number Scr Subscriber SD Secure Digital SDHC Secure Digital High Capacity SIP Session Initiation Protocol SIPS Session Initiation Protocol Secure SMTP Simple Mail Transfer Protocol SRTP Secure Real Time Transport Protocol SSL Secure Sockets Layer obsolete see TLS STUN Simple Transvers...

Page 704: ...s TCP Transmission Control Protocol TLS Transport Layer Security UDP User Datagram Protocol URL Uniform Resource Locator USB Universal Serial Bus VLAN Virtual Local Area Network VMB Voice Mailbox VMF Voice Mail and Fax VoIP Voice over Internet Protocol VPN Virtual Private Network XML Extensible Markup Language ...

Page 705: ...9 520 deleting 502 503 new 502 503 phone numbers 512 523 register 503 use 504 516 voice mailbox 514 525 accounts 501 Action URL 605 609 623 625 626 627 activation code 667 669 Alert info 479 499 Android keyboard operation 102 announcement before answering 304 305 function key 306 announcements answering machine 359 changing name 359 deleting 341 359 importing 341 importing language files 340 recor...

Page 706: ...t 443 recording 442 answering machine 330 adopting call 352 call recording 330 incoming call forwarding 351 language 340 350 remote access 330 voice memo 390 answering machine list 380 deleting recordings 387 forwarding recordings via e mail 384 function key 388 initiating call 386 listening to recordings 383 anwsering machine language templates 370 376 ...

Page 707: ...574 adding 80 answering machine 95 app provisioning 95 Auerswald Sync 95 browser 95 calculator 97 calendar 97 call log 97 clock 97 contacts 97 device administrators 608 downloads 95 e mail 95 function keys 96 functions 96 gallery 96 instant messaging 96 IP camera 96 moving or deleting 81 music 97 settings 95 telephony 91 ...

Page 708: ...453 area code 510 519 auromatic brightness 564 authentication authentication type 374 377 password 374 378 automatic bandwidth amplification 226 function key 227 automatic operation voice mailbox fax box 412 function key 412 automatic playback answering machine 332 342 voice mailbox fax box 410 411 automatic saving Configuration Manager 120 122 automatic screen lock 607 ...

Page 709: ...631 634 saving on telephone 631 635 BLF 510 521 674 Bluetooth 552 Dongle 674 function key 553 boss secretary function 228 230 boss key on secretary telephone 232 call procedure 228 secretary key on boss telephone 230 bottom side overview 76 brightness sensor 72 brightness display 564 568 570 Browser 674 business card 91 ...

Page 710: ...me for door calls 336 345 setting call acceptance time 336 343 call acceptance rules 336 337 343 function key 356 call deflection 675 call differentiation 554 call forwarding call deflection 282 external number 292 function key deactivating all 285 function key external number 295 function key for subscribers in PBX 290 subscriber 283 subscribers in PBX 288 call forwarding call deflection function...

Page 711: ...n key 363 manually function key 362 call waiting 221 function key 222 call waiting calls 138 accepting 140 call waiting tone off 141 forwarding 140 rejecting 139 call initiating from answering machine list 386 from call log 203 from caller list 209 from message list voice mailbox 437 from redial list 200 callback initiating on no reply 149 when line is busy 147 caller list 208 deleting entries 210...

Page 712: ...469 489 676 commissioning 42 accounts for voip providers 51 announcement for the answering machine only COMfortel 1400 IP 54 answering machine only COMfortel 1400 IP 52 configuring network settings manually 47 configuring the telephone via the configuration manager 56 connecting the telephone to a pc 55 standard voip account 48 conference call 165 connecting two call partners 167 ending completely...

Page 713: ...elds 115 legibility and presentation 119 logging out 114 navigation 113 opening 108 password 121 123 saving automatically 120 122 setting language 120 standard VoIP telephone operation 112 symbols 118 table entries 116 Configuration Manager opening in system telephone operation as administrator 109 as sub administrator 110 as user 111 configuration switchover 262 function key 263 manually 262 ...

Page 714: ... dial preparation 194 announcement options 186 assigning ringtone 186 creating 181 deleting 184 dialling from contact list 180 displaying in contact list 192 displaying options 194 favourites 191 function key 193 hiding 190 importing exporting 197 linking with IP camera 188 merging editing 183 phone number adopting from a list 195 phone number adopting to other dialogues 196 searching displaying 1...

Page 715: ...715 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Index control IP camera 589 593 copyright 40 country code 510 519 ...

Page 716: ...e zone 617 619 DDI 676 Declaration of conformity see Warranty terms information service leaflet DECT 676 default account 506 taking over from PBX 506 518 default notification 560 delete key 70 deputy function 417 function key 418 determined function keys 66 device administrators 608 DHCP 528 539 677 dial preparation 144 677 adopting phone number 194 ...

Page 717: ...dle state 566 570 display LED 565 571 display profile 569 fax box signalling 565 571 font size 569 idle state 566 568 message key LED 71 message LED 565 571 power save mode 567 572 registration status VoIP subscriber 566 571 screen candy 569 sensitivity proximity sensor 570 signalling of fax boxes 412 touch function 73 wallpaper 568 display elements 79 display LED 71 DNS 678 Domain 678 dongle 674 ...

Page 718: ...rmware V2 6 Operation Configuration V05 09 2016 718 Index door functions 308 function key 312 opening door at door call 310 opening door at door knock 311 downdate 678 downgrading telephone 636 driver 678 DSL 678 DTMF 468 490 signals 152 ...

Page 719: ... mail sender 373 377 authentication type 374 377 e mails in HTML format 375 378 encryption 375 379 IP address outgoing mail server 373 377 password for authentication 374 378 port outgoing mail server 374 377 recipient address 375 379 test e mail 375 379 emergency numbers 576 encryption 375 379 end device 679 entry field 105 Environment see Warranty terms information service leaflet environmental ...

Page 720: ...are V2 6 Operation Configuration V05 09 2016 720 Index evaluation of incoming SIP messages 474 495 Exchange ActiveSync 679 exchange line 680 extending the telephone functionality 666 extension 680 external line transfer 218 function key 219 ...

Page 721: ...ia e mail 422 readiness 414 signalling 412 565 571 file manager 581 Fingerprint 680 firewall 680 firmware 681 firmware distributing 643 657 flash 681 follow me 234 function key 235 font size 569 forwarding messages via e mail answering machine 339 347 348 354 frequency image IP camera 586 590 full screen mode 587 591 function keys 99 programmable 68 second level 68 functions 216 Funktionstasten 60...

Page 722: ...0 IP Firmware V2 6 Operation Configuration V05 09 2016 722 Index G gain headset microphone 561 gateway 681 group function 240 function key 243 logging out of all groups 244 logging telephone in out 242 group state function key 246 ...

Page 723: ...eadset call 174 ending 174 ending listen in on receiver 175 initiating listen in on receiver 175 headset operation 249 function key 250 headset ringer 557 560 help 125 navigating 125 126 127 128 printing 130 searching 128 symbols 130 home key 70 home screen 79 overview 72 hook key 67 Host 682 HTTP proxy 535 544 682 HTTPS 682 ...

Page 724: ...90 IMAP 683 important information 21 incoming calls accepting 135 call types 133 forwarding 136 holding 136 rejecting 135 increased security IP camera 587 592 instant messaging 394 403 configuring app 403 reading and replying 404 writing and sending 405 InterCom permission 511 522 type 511 522 InterCom announcement 252 253 function key 254 InterCom hands free calling 252 257 function key 258 proce...

Page 725: ...ver 373 377 IP blacklist 537 550 deleting 538 551 IP camera 583 584 585 control 589 593 deleting 584 585 full screen mode 587 591 function key 594 image centering 587 591 image scaling 586 590 increased security 587 592 linking with contact 188 motion detection 588 593 password 588 593 snapshot 588 592 IP whitelist 537 550 configuring 538 550 deleting 538 551 IPsec 683 ISDN 684 ...

Page 726: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 726 Index J jitter buffer 470 491 684 ...

Page 727: ...727 COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 Index K keep alive 685 keypad 65 keypad sequences 473 494 keys 59 ...

Page 728: ...nguage template e mail 370 371 372 376 exporting 372 importing 371 LDAP 685 LDAP client 211 adding account 211 changing permission level 213 deleting an account 214 synchronising account 214 LED 59 686 display LED 565 571 message LED 565 571 signalling of fax boxes 412 smessage key LED 71 legibility 119 listen in on receiver headset call ending 175 initiating 175 ...

Page 729: ...guration V05 09 2016 Index listen in answering machine 332 342 lists 106 local answering machine 329 Local Area Network 685 location 578 579 logging out of all groups function key 245 logo importing answering machine 372 loudspeaker key 66 loudspeaker listening 172 173 ...

Page 730: ...fahren 679 menu key 68 message forwarding 419 function key 420 message key 67 message list voice mailbox fax box 429 deleting messages 439 distributing messages 435 initiating call 437 listening to messages 434 opening fax box 432 opening voice mailbox 430 opening function key 440 microphone key 66 minimum requirements PC 39 minus key 67 motion detection IP camera 588 593 MSN 686 MWV 679 ...

Page 731: ...016 Index N NAT 687 NAT keep alive 464 488 NAT traversal 687 RTP 463 487 SIP 462 486 navigation Configuration Manager 113 network data stream 670 network interface type 460 480 network prefix 687 notification via e mail 422 function key 422 NTP 688 number presentation outgoing 476 496 ...

Page 732: ...534 importing certificate 534 importing configuration file 534 open view log file 535 547 operation 99 outbound proxy 461 482 689 outgoing calls 142 callback when line is busy 147 dialling phone number 143 external call with CLIR 145 initiating callback on no reply 149 phone number with dial preparation 144 priority call 150 outgoing mail server IP address 373 377 port answering machine 374 377 ...

Page 733: ...N screen lock 607 PBX codec 469 489 creating 456 458 deleting 457 458 domain 459 480 DTMF 468 490 exchange line access number 472 493 importing profiles 457 jitter buffer 470 491 server type 467 485 SRTP 471 491 type 459 PBX maximum number of telephones 36 permissions 596 functions 598 601 settings 597 599 phone number adopting from dial preparation 194 adopting from phone number list 195 adopting...

Page 734: ...ration V05 09 2016 734 Index pick up 270 automatically 603 604 during call 271 function key 272 PIN 689 plus key 66 PoE Power over Ethernet 689 POP3 690 port 690 power dialling 274 275 power save mode 567 572 PPTP 691 presentation 119 priority call 150 initiating 147 ...

Page 735: ... DTMF 468 490 exchange line access number 472 493 importing profiles 457 jitterbuffer 470 491 server type 467 485 SRTP 471 491 type 459 providers and PBXs 455 provisioning 638 691 automatic 646 651 configuration via SIP messages 648 654 DHCP data 647 652 from PBX search 647 652 provisioning server URL 648 652 schedule 641 650 test 652 via redirect server 647 652 proximity sensor 72 sensitivity 570...

Page 736: ...COMfortel 1400 IP 2600 IP 3600 IP Firmware V2 6 Operation Configuration V05 09 2016 736 Index proxy server 691 PTP connection 690 public exchange 691 public exchange subscriber numbers 472 492 ...

Page 737: ...are V2 6 Operation Configuration V05 09 2016 Index Q Quality of Service 692 query call 154 changing active call partner 157 connecting both communication partners 158 ending 155 ending one call 157 query key 67 quick remote access number 335 349 ...

Page 738: ...ial list 199 200 redial list key 67 redirect server 692 registrar 460 481 692 registration status VoIP subscriber 566 571 relays 276 function key 277 remote access answering machine 330 334 348 365 controlling 334 348 entering PIN 334 349 entering quick remote access number 335 349 function key 368 performing 366 remote access voice mailbox 424 function key 427 remote configuration 661 via ARA ser...

Page 739: ...re V2 6 Operation Configuration V05 09 2016 Index resetting to factory settings 633 635 restarting telephone 665 ringtone 554 562 by call type 558 561 default 557 function key 563 group dependent 558 562 telephone 559 router 693 RTP port 536 545 ...

Page 740: ...102 screen lock off 607 passwort PIN 607 SD SDHC card 693 security 605 automatic screen lock 607 device administrators 608 importing certificates from data storage device 611 passwort PIN screen lock 607 screen lock off 607 trusted credentials 610 selection field 105 separator tone answering machine 332 342 voice mailbox fax box 410 411 server 694 server type 467 485 service and maintenance 629 se...

Page 741: ...9 shutting down telephone 665 signal words 22 silence on user proximity 557 562 SIP 694 SIP port 465 483 694 SIP session timer 466 483 SIP tranport protocol 468 484 SIP trunking 694 SIPS 467 485 slider 105 SMTP 695 SMTP server outgoing mail server 695 snapshot IP camera 588 592 sockets overview 76 sounds 554 speed dialling 324 automatic dialling 602 604 function key 326 registration status 325 ...

Page 742: ... V05 09 2016 742 Index SRTP 471 491 status bar 85 status info 88 storage 663 erasing data storage device 664 removing providing data storage device 663 STUN 695 STUN server 465 488 subnet mask 695 switch 696 symbols 22 Configuration Manager 118 system telephone 505 516 696 ...

Page 743: ...38 TCP 696 technical data 31 telefax sending as e mail 438 telephone downgrading 636 information 621 overview 59 shutting down and restarting 665 telephone line 300 function key 300 telephony app 91 time 616 automatically 617 618 619 time zone 617 619 TLS 697 T Net functions 697 toggle button 105 touch calibration 572 touch function 73 keys 82 ...

Page 744: ...re V2 6 Operation Configuration V05 09 2016 744 Index touch sounds 560 trademarks 40 transferring 159 internal 3rd subscriber 163 placing call partner in waiting loop 162 with announcement 160 without announcement 161 trusted credentials 610 ...

Page 745: ...date 638 698 automatically via update server 642 655 manually 640 649 restoring firmware 659 schedule 641 650 test 645 656 update server URL 645 656 update server 698 Upgrade Center 668 activation code 667 669 user account 667 voucher code 667 669 URL 698 use of an account function key 527 user account Upgrade Center 667 ...

Page 746: ... call information 332 342 deputy function 417 message forwarding 419 message list 429 notification via e mail 422 readiness 414 remote access 424 separator tone 410 411 SIP account 514 525 voice memo 446 voice memo answering machine 390 function key 392 listening to 391 recording 390 voice memo voice mailbox 446 deleting 449 distributing 448 function key 449 listening to 447 recording 446 VoIP 698...

Page 747: ...IP Firmware V2 6 Operation Configuration V05 09 2016 Index VoIP account 699 VoIP provider 699 volumes 556 559 voucher code 667 669 VPN 700 adding profile 547 connecting server to profile 549 deleting editing profile 549 disconnecting 549 ...

Page 748: ...ion Configuration V05 09 2016 748 Index W waiting field 314 315 tone 562 waiting field reception 318 function key 322 wallpaper 568 Warranty see Warranty terms information service leaflet widget 700 widgets 79 adding 80 moving or deleting 81 status info 88 ...

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