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Atop AW5500C, User Manual

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Atop Industrial Wireless Access Point   

AW5500C 

User Manual V. 1.1 

 

97 

 

8  Emergency  System  Recovery 

 

If  your  device  becomes  inaccessible  and  the  management  utility  cannot  find  your  device, 

please use the following procedure to recover your device over TFTP.   

 

System Recovery Procedures 

 

System  recovery  is  based  on  the  TFTP  Client  embedded  in  the  device.  It  can  recover  the 

device  from  a  bad  firmware  or  other  unknown  reasons  that  corrupted  the  firmware  image 

inside the flash. Follow the procedures below to force AW5500C to download a valid firmware 

from the TFTP Server to recover its Operating System. 

 

Default Settings 

TFTP Server 

10.0.50.201 

TFTP Server Subnet Mask 

255.255.0.0 

Name of firmware Image* 

firmware.dld 

*This firmware image can be obtained from Atop’s website. 

 

 

If  the  device  is  beeping  continuously  after  power  up,  the  bootloader  is  damaged  and 

there is no way to recover it; please contact directly Atop RMA for further solutions. 

 

Obtain and setup a 

TFTP server

 on your

 PC

. Make sure that the 

PC’s network settings

 

are set properly according to the default above.   

 

Rename  the  firmware  image  that  you  obtained  from  our  website  to  firmware.dld  and 

place  it  in  the  TFTP  Server’s  root  directory.  For  Solarwinds  TFTP  Server,  it  is  usually 

C:\TFTP-Root. 

 

 

Make sure that the device is powered OFF and the Ethernet cable is plugged in.   

 

Press and hold the reset to default pin under LAN Port then power ON the device. If the 

bootloader is still functioning, you will hear one long beep followed by two shorter beeps.   

Summary of Contents for AW5500C

Page 1: ...AW5500C Industrial Wireless Access Point User s Manual v 1 1 May 2017...

Page 2: ...grant or registration of a utility model or design are reserved Disclaimer We have checked the contents of this manual for agreement with the hardware and software described Since deviations cannot b...

Page 3: ...tion 17 4 1 Overview Information 17 4 2 User Interface Overview 17 4 3 Secure Wireless Network 19 4 4 Wireless Settings 19 4 4 1 Wizard 20 4 4 2 Basic Settings 20 4 4 3 Security Settings 28 4 4 4 WPS...

Page 4: ...mation 60 4 12 2 Site Monitor 61 4 12 3 Wireless Client Table 63 4 12 4 Traffic Log Statistics 64 4 12 5 DHCP Status 65 4 12 6 Ping 66 4 13 Reboot and Restore Default Settings 67 5 Operation Modes 68...

Page 5: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 v 8 Emergency System Recovery 97 9 Warranty 99...

Page 6: ...e refer to the Glossary for technical terms and abbreviations if any Who Should Use This User Manual This manual is to be used by qualified network personnel or support technicians who are familiar wi...

Page 7: ...red to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interfere...

Page 8: ...encies and or may require a license for operation For more details contact Atop Technical Support European Union This system has been evaluated for RF exposure for humans in reference to the ICNIRP In...

Page 9: ...inning from here there will be extreme caution exercised Never install or work on electrical cabling during periods of lightning activity Never connect or disconnect power when hazardous gases are pre...

Page 10: ...mobile stations creating a complete solution for your industrial wireless networking As an example you can connect serial devices to our Wireless Serial Device Server and connect these two to a Wirele...

Page 11: ...choice for industrial manufacturing needs in which size is a decisive factor It rewards our customers with superb connectivity Among its many characteristics we could mention Stream input output with...

Page 12: ...Bi antenna Terminal Block 1 3 pin lockable terminal block Mounting Kit 1 DIN Rail kit already mounted on the device s back plate Documentation CD Utilities 1 Inside the CD you will find User s Manual...

Page 13: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 8 3 2 Front Power Panels The Front Figure 3 1 and Power panels Figure 3 2 are as follow Figure 3 1 Figure 3 2...

Page 14: ...The Rear panel where you can mount the device on a rail or to the wall looks as in Figure 3 3 a simple mounting instruction is given on Figure 3 4 For more information on hardware installation please...

Page 15: ...ontact your dealer immediately Prepare the necessary cables DC adapter power cord LAN cable etc do not connect the unit yet Install the antenna to the SMA connectors Proceed then to plug the power sou...

Page 16: ...information such as the IP MAC address etc is going to be displayed Figure 3 5 If the device s name is double clicked or the Internet Explorer logo is clicked Device Management Utility would open the...

Page 17: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 12 Figure 3 6...

Page 18: ...Wireless Mode 802 11b g n Channel 1 Automatic Channel Selection enabled Bandwidth Auto 20 40 MHz Security Settings Security Mode Disabled N A N A WPS Settings WPS Disabled N A WPS BUTTON PIN Number A...

Page 19: ...IP Address 10 0 50 200 Subnet Mask 255 255 0 0 Default Gateway 10 0 0 254 Preferred DNS 168 95 1 1 Alternate DNS Blank SNMP Settings System Contact Contact System Location Location Read Community None...

Page 20: ...ist None if above checked Management List Disabled Log Settings Enable Log Event to Flash Disabled Log Level 2 LOG_CRIT Enable Syslog Server Disabled IP Address 0 0 0 0 Syslog Server Service Port 514...

Page 21: ...V 1 1 16 Firmware Upgrade Path directed to Desktop Backup Restore Configuration System Status System Information As Shown Site Monitor Default table according to connection Wireless client table N A T...

Page 22: ...es it attractive as it uses a DIN Rail for fixing itself to virtually any surface in your workplace Reliability is a key factor when wireless solutions are needed that is why AW5500C s size makes it i...

Page 23: ...modes and options available while on the right side of your screen the contents of each mode option will be displayed in a graphical state Since each Mode of operation is different the content will d...

Page 24: ...ned to provide you security support when building a network We recommend using WPA2 PSK with AES as a minimum when securing your network also remember to set it at 802 11n for a full speed performance...

Page 25: ...etups in each mode 4 4 2Basic Settings To set up a wireless network several parameters are needed as shown in Figure 4 7 Link Speed can be optimized up to 154 Mbps by choosing 802 11 b g n Below there...

Page 26: ...earn about the different SSIDs and channel numbers in the device s surroundings please be patient as this process might take as long as 10 seconds as shown below Once it has finished scanning names an...

Page 27: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 22 Figure 4 4...

Page 28: ...nsolicited clients Wireless Mode 802 11b 802 11b g 802 11b g n are available We suggest leaving this option to 802 11b g n for AW5500C to sense the best available mode Channel Select Automatic Channel...

Page 29: ...d 20 MHz to transmit its data this is not recommended for 802 11b g n since it will leave only one non overlapping channel for other APs HT40 40 MHz is recommended for 802 11a n because it offers a wi...

Page 30: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 25 Figure 4 7...

Page 31: ...ble 2 1 4 6 4 1 8 3 1 5 7 5 1 9 4 2 6 8 6 2 10 5 3 7 9 7 3 11 1 3 1 7 6 4 8 10 8 4 12 2 4 1 8 7 5 9 11 9 5 13 3 5 1 9 8 6 10 12 10 6 13 4 6 2 10 9 7 11 13 11 7 13 5 7 3 11 10 8 12 Not Available 6 8 4...

Page 32: ...0 40 50 45 00 3 1 16 QAM 26 00 28 90 54 00 60 00 4 1 16 QAM 39 00 43 30 81 00 90 00 5 1 64 QAM 52 00 57 80 108 00 120 00 6 1 64 QAM 58 50 65 00 121 50 135 00 7 1 64 QAM 65 00 72 20 135 00 150 00 8 2 B...

Page 33: ...all network security according to the user s needs by default Wireless Security is Disabled Figure 4 8 Each AP SSID can have its own wireless security For example you can create a temporary SSID with...

Page 34: ...tands for Wired Equivalent Privacy Which is a moderately weak security algorithm and although it implies security in a wired connection it is weaker than WPA protocols It is not recommended unless a r...

Page 35: ...passphrase generated and entered by the user this passphrase can be between 8 and 63 characters long We strongly recommend not to take a passphrase already in use within the network nor use a variati...

Page 36: ...or Wi Fi Protected Access II This is a highly recommended setting for the average user You can select the encryption mode tone of the following TKIP Temporal Key Integrity Protocol or AES Advanced Enc...

Page 37: ...enterprise networks it requires a RADIUS Remote Authentication Dial In User Service authentication server Although possessing a more complicated setup security is optimized since passwords are not tr...

Page 38: ...User Manual V 1 1 33 Disabled no security settings are being used in the current device comes as factory default Figure 4 13 This option is highly discouraged since authentication as well as encrypti...

Page 39: ...PS compatible device Figure 4 14 After the Start WPS PBC button is pressed WPS would be triggered and the AW5500C will wait for 120 seconds for a WPS compatible device to associate with it automatical...

Page 40: ...are available WEP TKIP AES The configuration is relatively simple and straightforward enter the Second MAC of the adjacent AW5500C the adjacent AW5500C could be a Root AP or a Hybrid Figure 4 15 Figur...

Page 41: ...na gain transmit power channel selection and so on that must be followed in different geographic areas The default setting is US FCC 5_FCCA TX Power is AW5500C s Transmission Power The transmission po...

Page 42: ...reach further distances increase this value accordingly Fast Handoff is the Atop proprietary protocol to speed up roaming between AW5500Cs Enable to allow AW5500C to share its neighboring AW5500C info...

Page 43: ...You can have up to 10 rules Figure 4 17 Number select from 1 to 10 Name give this rule a name so it is easier to remember Status enable or disable this rule SSID select the SSID which this rule appli...

Page 44: ...d select the SSID AW_Production check the days Monday Friday and set 00 00 00 00 for Time In case you have done something wrong and would like to discard the changes press the Cancel button Click the...

Page 45: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 40 Figure 4 18...

Page 46: ...ual V 1 1 41 4 5 Network Settings AW5500C will get an IP address from a DHCP server connected on the LAN interface just check Obtain an IP Address Automatically for it Figure 4 19 or enter the values...

Page 47: ...k The frequency in minutes could be set in the nearby box 4 6 SNMP Settings The SNMP is used by network management software to monitor devices in a network to retrieve network status information and t...

Page 48: ...Fill in the passphrase for the Read Community the group that is allowed to read the device information and fill in the passphrase for the Write Community the group that is allowed to read modify the...

Page 49: ...ou fill in Receiver email address to which the email is sent You can send the email to several recipients using Semicolon to separate each email address Next step is to set the Email Server First you...

Page 50: ...and To IP Address fill in the IP address Netmask or Subnet Mask Lease Time is the duration in minutes that an assigned IP Address will belong to that device once expired the IP address will be recycl...

Page 51: ...cess Point AW5500C User Manual V 1 1 46 Figure 4 23 For a look at the current DHCP client table just click where it says DHCP client list if no clients are present there would be a message specifying...

Page 52: ...trance to your network Data packets will be filtered classified as either allowed packets or denied packets the allowed packets mode is more commonly known as the whitelist and the denied packets mode...

Page 53: ...le intuitive and straight forward just choose whether to Allow or Deny packets and proceed to fill in the blanks with the corresponding MAC addresses Up to 64 different MAC addresses can be set for al...

Page 54: ...iltering in a Wireless environment can be done in an analogous way as the Wired MAC Filtering In the same way connection is ensured by allowing or denying packets according to their respective MAC add...

Page 55: ...evious sections there is a maximum of 64 entries for packets specification Enabling is simple packets are set as disabled by default Figure 4 27 checking the packet s Ethertype box located to the left...

Page 56: ...ts simple design IP address is added on the Source and Destination Address fields Each filter only provides a one way filtering to create a 2 way filtering you need to add another entry that has the s...

Page 57: ...anual V 1 1 52 4 9 5Management List The Management List is used to filter the MAC address that has access to the Web management interface When enabled only the MAC addresses entered in the Access Cont...

Page 58: ...nable Log Event to Flash this would write log events to the local flash otherwise the logs would be cleared when the device restarts because they are stored in the RAM by default Log Level 2 we only a...

Page 59: ...how All Event to show all events in one page Click on Clear All Event to clear the events stored in the device Click on Save To File to save all the events to a file locally Click on Last Page to go t...

Page 60: ...the user s default is as admin and the password default The Device name entry can be changed as well to set change their value just follows the steps filling in the corresponding blanks and choose Ap...

Page 61: ...Time Protocol NTP to automatically synchronizes with a Time Server For auto synching check the box below NTP Server Settings Obtain date time automatically proceeding then to fill the IP address or h...

Page 62: ...ncorrect username or password is entered IP Address Changed when the device s IP is changed Password Changed when the administrator password is changed Any of the five events would trigger an alert Wh...

Page 63: ...re please make sure that the device has a reliable power source that will not be powered off or restarted during the upgrading process To upgrade a new firmware once downloaded copy the new firmware f...

Page 64: ...the settings to the devices To backup your configuration click Backup and a pop up dialog is prompted for saving the backup file on your computer It is important NOT to modify the saved configuration...

Page 65: ...1 1 60 4 12 System Status Overall AW5500C s info as well as network and very possibly neighbors information will be available when browsing this section 4 12 1 System Information This section illustr...

Page 66: ...nnel the RSSI Received Signal Strength Indicator Security and Link Speed of other access points It can be helpful when setting SSID and Channel for this device to avoid SSID name and Channel conflict...

Page 67: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 62 Figure 4 39...

Page 68: ...dustrial Wireless Access Point AW5500C User Manual V 1 1 63 4 12 3 Wireless Client Table On this table you may be able to see all the Wireless and WDS device connected to this AW5500C Figure 4 40 Figu...

Page 69: ...tics shows wireless network and status information Refresh Rate can be changed to automatically reload update the page the default being a no refresh option but it can be done manually by clicking on...

Page 70: ...AW5500C could distribute IP addresses using the DHCP protocol a list of clients currently receiving an IP can be accessed by choosing the DHCP Status option DHCP Client s MAC Address as well as its IP...

Page 71: ...se the Ping function to determine whether AW5500C can reach the gateway or other devices in the network or not This process takes around 20 seconds Figure 4 43 represents a successful ping while Figur...

Page 72: ...l restart If a factory default setting is needed tick the Reset checkbox and then click on Reboot Figure 4 45 Also you could use the button located on the Front panel close to the LAN Port it is conve...

Page 73: ...gular AP mode which is the factory default and the first option on the screen allows wireless clients to connect to a network relaying data between the wired and wireless devices in the network It all...

Page 74: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 69 Figure 5 2...

Page 75: ...reventing any conflict over networks At this point you may decide to change other settings such as the Wireless Mode and whether to have Automatic Channel Selection Next go to Security Settings and on...

Page 76: ...wing details the WDS structure there are three roles that AW5500C can play in a WDS network Root AP or Root Hybrid or Parent Station or Child Please keep in mind that there should be one and only one...

Page 77: ...Mode we recommend using 802 11 a n since it is not as crowded as 802 11 b g n however this is only possible if it is supported by your wireless client Channel and transmission rate can be chosen autom...

Page 78: ...gs Root AP the MAC address entered should be the Root Hybrid s Parent s Second MAC address that is directly above the Station AP It might not be the Root AP s MAC address if the WDS setup has a multi...

Page 79: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 74 Figure 5 5...

Page 80: ...egular AP and as an AP Client the latter connected to the first one Supposing we already have the network physically installed the steps for configuring your AW5500C as an AP Client are as follows On...

Page 81: ...and press Apply please wait for some time for the changes to apply Then proceed to go to System Information on the AP Client Information you can confirm your AW5500C is connected to the Network select...

Page 82: ...oint Setup The following figure illustrates a standard Access Point serving multiple wireless clients within its signal coverage Figure 6 1 For more information on how to configure your AW5500C as an...

Page 83: ...le to the adjacent site The adjacent site has both wireless clients and Ethernet clients Note that if the Access Point function is not required at the adjacent site no wireless clients WDS Hybrid can...

Page 84: ...500C in WDS Hybrid mode should be MAC address of the AW5500C that it is directly connecting to not the MAC address of the AW5500C in WDS Root mode Note that AW5500C in WDS Station mode does not allow...

Page 85: ...500C could be set to AP Client mode to connect to that AP1 and bridge the Ethernet clients to AP1 This setup is similar to Scenario 2 except that WDS is not used This is because WDS from different ven...

Page 86: ...ctly between two AW550C So that user s manual setting steps can be decreased 1 You have to tick this option to enable P2P button working This option can be found in webpage under Wireless Advanced Set...

Page 87: ...shows the timing relationship Table Pressing seconds 1 3 s 4 7 s 8 s Working mode Restart connection Regular AP AP client 4 AW5500C can make WI FI connection just by pressing P2P button To set AP mode...

Page 88: ...h device in 120 seconds or pairing will be failed WDS protocol doesn t support making multi AP to AP client link in the same time pairing two or more devices in the same time might cause pairing faile...

Page 89: ...Atop Industrial Wireless Access Point AW5500C User Manual V 1 1 84 7 Specifications 7 1 Hardware Specifications The device s appearance is as follows Figure 7 1 Figure 7 1...

Page 90: ...rongly advice against this practice Physical Characteristics Housing IP50 protection metal case Weight 500 g Dimensions 47 110 90 mm Installation DIN Rail wall mount optional kit Environmental Limits...

Page 91: ...0 20MHz 2422 2462 40 MHz 5190 5230 40MHz Taiwan NCC 2412 2462 20 MHz 5320 5745 5825 20MHz 2422 2452 40 MHz 5310 5310 5755 5795 40MHz China CCC 2412 2472 20 MHz 5745 5825 20MHz 2422 2462 40 MHz 5755 57...

Page 92: ...12 18 24Mbps 17dBm 36Mbps 16dBm 48Mbps 16dBm 54Mbps 802 11n 2 4GHz HT20 16dBm MCS 0 8 16dBm MCS 1 9 16dBm MCS 2 10 16dBm MCS 3 11 16dBm MCS 4 12 16dBm MCS 5 13 16dBm MCS 6 14 15dBm MCS 7 15 2 4GHz HT...

Page 93: ...5dBm MCS 4 12 11 14dBm MCS 5 13 9 12dBm MCS 6 14 7 10dBm MCS 7 15 5GHz HT40 14dBm MCS 0 8 14dBm MCS 1 9 14dBm MCS 2 10 14dBm MCS 3 11 14dBm MCS 4 12 10 13dBm MCS 5 13 8 11dBm MCS 6 14 6 9dBm MCS 7 15...

Page 94: ...Maximum 2Rx dBm 802 11b 1M Not specified 98 85 5 5M Not specified 98 85 11M Not specified 94 85 802 11g 6M 82 96 85 9M 81 96 84 12M 79 95 82 18M 77 93 80 24M 74 90 77 36M 70 87 73 48M 66 83 69 54M s...

Page 95: ...77 MCS3 71 84 74 MCS4 67 80 70 MCS5 63 76 66 MCS6 62 74 65 MCS7 61 72 64 802 11b g n HT20 MCS0 82 95 85 MCS1 79 94 82 MCS2 77 92 80 MCS3 74 89 77 MCS4 70 86 73 MCS5 66 82 69 MCS6 65 80 68 MCS7 64 78...

Page 96: ...1 1 91 MCS7 61 75 64 Operation Distance Table 7 5 Standard Outdoor Indoor 802 11b 150m 11Mbps 30m 11Mbps 300m 1Mbps 100m 1Mbps 802 11g 50m 54Mbps 30m 54Mbps 300m 6Mbps 100m 6Mbps 802 11n 30m 300Mbps 2...

Page 97: ...on Yes Regulatory requirements EMC EN 301489 1 2008 EN301489 17 2009 Class A FCC 15B Class A CNS 13438 Radio FCC 15C 15 247 FCC 15E 15 407 EN 301893 2008 EN 300328 2006 NCC LP00002 EMF EN 62311 2008 E...

Page 98: ...2 0 KV 2 0 KV 3 4 4 IEC 61000 4 5 Surge AC Power Port AC Power Port LAN Port COM Port Line to Line 1 0 KV Line to Earth 2 0 KV Line to Earth 2 0 KV Line to Earth 2 0 KV 3 3 3 3 IEC 61000 4 6 CS Condu...

Page 99: ...ty Protocol ICMP TCP UDP DHCP DNS SNMP NTP SMTP HTTP HTTPS IPv4 802 1x RADIUS Syslog Alert Events E mail SNMP Trap Radio OFF Yes Other Multiple SSID Wireless Scheduler Config Import Export from Web Fi...

Page 100: ...the WDS is not connected successfully Off The WDS Bridge function is disabled AP Client Mode Red On The AP Client function is enabled and connected to the remote AP successfully Blinking The AP Clien...

Page 101: ...ernet is connected on 10Mbps Off Ethernet is disconnected on 10Mbps WLAN Green On Wireless Radio is enabled Blinking Wireless Radio is enabled and data is transmitting Off Wireless Radio is disabled M...

Page 102: ...ubnet Mask 255 255 0 0 Name of firmware Image firmware dld This firmware image can be obtained from Atop s website If the device is beeping continuously after power up the bootloader is damaged and th...

Page 103: ...until the device shows up on the management utility This process could take five more minutes or more Important Note You can download free TFTP Servers from the following locations Solarwinds TFTP Ser...

Page 104: ...hipping Reimbursement Customers must always obtain an authorized RMA number from us before shipping the goods to be repaired When in normal use a sold product shall be replaced with a new one within 3...

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