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W
ARRANT
Y
POLIC
Y
6
Damage in shipping
Warranty claims
All Atlantis equipment is carefully inspected and warranted against defects in manufacturing.
Responsibility for the safe and timely delivery of equipment rests solely with the transport
carrier. It is the responsibility of the consignee to note any damaged or missing goods on the
bill of lading prior to signing off, and all claims must be submitted to Atlantis within 48 hours of
arrival at delivery site. Failure to comply will invalidate your right to any claim. Damage that is
not apparent and discovered after delivery of the equipment must be brought to the attention of
Atlantis both verbally and written within 14 days of delivery. Any delays in making such a claim
will invalidate your right to any future claim. Please note that pictures and equipment serial
numbers as well as invoicing information are required for claim purposes.
A claim should include model number, serial number, proof of purchase, date of installation and
all pertinent information supporting the existence of the alleged defect. All claims should be
submitted via your point of purchase representative or with customer service, both verbally and
written. Please refer to Warranty Policy above before submitting a claim.
