ATEN VP1420 User Manual Download Page 112

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Appendix

102

Technical Support

International



For online technical support – including troubleshooting, documentation,
and software updates:

http://support.aten.com



For telephone support, call this number:

North America

When you contact us, please have the following information ready beforehand:



Product model number, serial number, and date of purchase



Your computer configuration, including operating system, revision level,
expansion cards, and software



Any error messages displayed at the time the error occurred



The sequence of operations that led up to the error



Any other information you feel may be of help

International

886-2-8692-6959

China

86-400-810-0-810

Japan

81-3-5615-5811

Korea

82-2-467-6789

North America

1-888-999-ATEN ext 4988

1-949-428-1111

Email Support

[email protected]

Online Technical
Support

Troubleshooting
Documentation
Software Updates

http://www.aten-usa.com/support

Telephone Support

1-888-999-ATEN ext 4988

Summary of Contents for VP1420

Page 1: ...4 x 2 True 4K Presentation Matrix Switch VP1420 VP1421 User Manual www aten com...

Page 2: ...dential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Caution Any changes or modifications not expressly appro...

Page 3: ...rove defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential d...

Page 4: ...ation Matrix Switch 1 IR Receiver 1 IR Remote Control 2 3 pole Terminal Blocks 2 5 pole Terminal Blocks 1 Power Adapter 1 User Instructions VP1421 1 VP1421 4 x 2 True 4K Presentation Matrix Switch wit...

Page 5: ...x Conventions x Product Information x 1 Introduction Overview 1 Features 2 VP1420 2 VP1421 4 Planning the Installation 6 Required Equipment 6 VP1420 6 VP1421 6 Optional Equipment 7 VP1420 7 VP1421 7 2...

Page 6: ...ging In the Web Console 33 The Main Screen 34 General Settings 35 Audio Video Settings 38 Audio Control 38 Audio Output 39 Audio Input VP1420 39 Audio Input VP1421 40 Apply vs Auto Apply 40 Video Cont...

Page 7: ...in to the Control Panel via Manually Connect 62 Leaving the Meeting 65 Enabling Standby Mode 66 Checking the Firmware Version 67 Video Panel 68 Switching a Source for a Display 68 Display A Settings 6...

Page 8: ...lay B Settings 90 Audio Panel 92 VP1420 Audio Output Settings 92 VP1421 Audio Output Settings 92 VP1420 Audio Input Settings 94 VP1421 Audio Input Settings 94 Appendix Safety Instructions 99 General 9...

Page 9: ...the system web interface Chapter 5 CLI Commands provides details on the functions and RS 232 commands that you can use to control the VP1420 VP1421 using a serial controller Chapter 6 Video Presentat...

Page 10: ...Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered li...

Page 11: ...0 1 HDMI 1 HDBaseT outputs VP1421 the VP1420 VP1421 is designed to boost the efficiency and impact of professional presentations With its versatile control via the front panel IR remote controller con...

Page 12: ...HDMI Supports 4K HDR Scaler supports video upscaling to 4K for display A and downscaling to 1080p for display B EDID Export automatically selects the optimum EDID settings for smooth power up high qu...

Page 13: ...Manual 3 Internet LAN M M M M M Me Me Me Me Me M M M A B I O IR Network RS 232 Audio HDMI VGA ATEN Control Box IR Recevier PC Laptop TV Box Blu ray Player VPK104 Contact Closure Remote Pad Media Play...

Page 14: ...nnected for time saving and convenience High definition Video with Optimum Output Superior video quality Up to 4096 x 2160 60Hz 4 4 4 HDMI Up to 4096 x 2160 60Hz 4 2 0 HDBaseT Supports HDR Scaler supp...

Page 15: ...or ATEN 2L 2910 Cat 6 cables Note This is achieved using the HDBaseT In and HDBaseT Out ports on the VP1421 each extending the transmission up to 70 m Power over HDBaseT PoH remote powering over exist...

Page 16: ...vices equipped with HDMI and 1 input device equipped with a VGA port Up to 2 display devices each equipped with an HDMI port VP1421 Up to 2 input devices equipped with HDMI ports 1 input device equipp...

Page 17: ...ct Closure Remote Pad for convenient operation Mounting kits Rack Mount Kit Under Desk Mount Kit VP1421 1 microphone 1 media player 1 Active Speaker 1 video transmitter and 1 receiver equipped with HD...

Page 18: ...Chapter 1 Introduction 8 This Page Intentionally Left Blank...

Page 19: ...shbutton Press the pushbutton once to show the current mode setting Press the pushbutton twice to switch between the Matrix mode and the Mirror mode 4 Mute Pushbutton Press to mute all displays and sp...

Page 20: ...controller to transmit serial data 5 Contact In Connects to the Contact Out terminal of a contact closure interface 6 LED Out Connects to the LED In terminal of a contact closure interface 7 Audio In...

Page 21: ...Selection Pushbuttons Press a pushbutton to focus a display The pushbutton for the focused display lights orange 6 Source Selection Pushbuttons Press a pushbutton to select a source for the focused d...

Page 22: ...interface 6 Audio In Port Receives an audio source 7 Audio Out Ports Connects to an active speaker 8 Cable Tie Slot Reserved for a cable tie to hold the power adapter in place 9 PoH Control Switch En...

Page 23: ...15 Output Display B Connects to an Rx device which in turn connected to a display device at a distance 16 Grounding Terminal Grounds the VP1421 to prevent damages from power surge or static electrici...

Page 24: ...and enable disable the standby mode For details see Power LED Indication page 29 2 Source Press a Source button to switch the focused display to the source 3 Display Press a Display button to focus t...

Page 25: ...s Press a source selection button to put the source onto the set display The number on each button represents the source number at the rear of the VP1420 VP1421 Note The set display is selected using...

Page 26: ...nent Description 1 LED In Port Connects to the LED Out port on the VP1420 VP1421 to transmit and receive LED signals 2 Contact Out Port Connects to the Contact In port on the VP1420 VP1421 to transmit...

Page 27: ...l facing outward Note The Rack Mount Kit is not included in the package Visit the product web page for more information 1 Use the M3 Phillips hex head screws supplied with the mounting kit to secure t...

Page 28: ...ing forward Note The mounting kit required for this installation is not included in the package Visit the product web page for more information 1 Use the M3 Phillips hex head screws supplied with the...

Page 29: ...damage to the unit from surges or static electricity 2 Connect the unit to video sources To connect to a VGA source use a VGA cable and a stereo audio cable to connect the source to the VGA In and th...

Page 30: ...settings via RS 232 serial commands connect a hardware controller such as ATEN Control Box to the RS 232 Serial Port using the provided 3 pole Terminal Blocks 8 Optional To allow access to the web int...

Page 31: ...r grounding helps prevent damage to the unit from surges or static electricity 2 Connect the unit to video sources To connect to a VGA source use a VGA cable and a stereo audio cable to connect the so...

Page 32: ...e g media player or a microphone to the Audio In port If you use a condenser microphone put the Phantom Power Switch to ON 5 Optional Connect an active speaker to the Audio Out port 6 Optional To cont...

Page 33: ...rminal on the Presentation Switch b Use core wires to serially connect the Remote Pad s Contact Out poles to the GND pole of the Contact In terminal on the Presentation Switch 4 Use a core wire to con...

Page 34: ...Chapter 2 Hardware Setup 24 7 Cover the unit with the faceplate 7 6 Wall Box not included Faceplate...

Page 35: ...remote control use the IR remote control within the effective range 6 m and keep a clear line of sight between the remote control and the IR receiver connected to the VP1420 VP1421 Switching Sources...

Page 36: ...nfigured separately capable of showing different outputs Mirror mode When enabled display B uses the AV source assigned for display A and shows identical content Configuration To show the current disp...

Page 37: ...r Volume Down buttons on the IR remote control To adjust the volume of a microphone or an independent audio source on the VP1421 use the MIC knob on the front panel To mute all audio outputs displays...

Page 38: ...corresponding LED indication Note If you have locked the panel using the Mode pushbutton make sure to unlock only by pressing the Mode pushbutton Disabling panel lock from the web console will not be...

Page 39: ...in standby mode The standby mode is a power saving mode that shuts parts of the system down to allow the user to quickly resume operation when needed To awake the VP1420 VP1421 press the Power pushbu...

Page 40: ...Chapter 3 Local Operation 30 This page is intentionally left blank...

Page 41: ...a router that supports DHCP a dynamic IP address will be assigned to the VP1420 VP1421 as soon as it connects to the network Look up the IP address by sending a read command via an RS 232 serial contr...

Page 42: ...dge 40 15063 674 0 Windows 10 x 64 Firefox 64 0 Windows 10 x 64 Chrome 71 0 3578 98 Windows 10 x 64 Opera 57 0 3098 91 Windows 8 1 IE 11 Windows 7 SP1 x 64 IE 11 CentOS 7 5 x 64 Kernel 4 18 11 1 Firef...

Page 43: ...User Manual 33 Logging In the Web Console 1 In a web browser type the IP address of the VP1420 VP1421 This screen appears 2 Type the username administrator and the password 3 Click Log In The main sc...

Page 44: ...on 1 Click the ATEN logo to visit ATEN s official website 2 Device Information Indicates the device model and name 3 Click this icon enable the standby mode a power saving mode that shuts parts of the...

Page 45: ...User Manual 35 General Settings The General page includes settings such as device name panel lock EDID and login password To access the general settings log in the web console and the screen defaults...

Page 46: ...irmware Indicates the firmware version for the VP1420 VP1421 Panel Auto Lock Sets the idle time for the front panel to be locked Control by App To download the ATEN Video Presentation Control app to y...

Page 47: ...a connected contact closure controls HDCP Mode Sets the HDCP of the VP1420 VP1421 Change Password Administrator The administrator account has access to all settings in the web console The default pass...

Page 48: ...Chapter 4 Remote Operation 38 Audio Video Settings Audio Control To access the audio control page log in the web console and then go to Video Audio Audio...

Page 49: ...the Audio Out port Source Sets the audio source for the independent speaker connected to the Audio Out port of the VP1420 VP1421 To use the same audio source for display A select Follow Display A To...

Page 50: ...HDMI 3 HDMI 4 source Source Sets the audio source for the HDMI 3 HDMI 4 source To use the audio source that comes along with the video select Digital Audio To use the audio source from the independen...

Page 51: ...then go to Video Audio Video Display A Display B Shows a preview of the currently selected source and indicates the source number at the center of the preview Click to rename the source Mirror Mode Se...

Page 52: ...ng Plugged Defines the automatic switching of audio video source on Display A when a new source is plugged in Disable Disable automatic switching Next Automatically switches to the newly plugged in so...

Page 53: ...Firmware 1 Prepare the firmware file you wish to apply a Visit the product web page from http www aten com global en b In the Support and Download tab download a firmware file 2 Log in the VP1420 VP14...

Page 54: ...tenance 2 Click Back Up Restoring System Settings 1 Log in the VP1420 VP1421 s web console and then go to System Maintenance 2 To restore the VP1420 VP1421 s settings click Browse File to locate a pre...

Page 55: ...ess and connects to the network DHCP Select this option for the connected network switch to dynamically assign an IP address subnet mask gateway and DNS to the VP1420 VP1421 Manual Select this option...

Page 56: ...Chapter 4 Remote Operation 46 This Page Intentionally Left Blank...

Page 57: ...d network with the VP1420 VP1421 2 Open a command line interpreter program from your computer 3 In the command line interpreter type the VP1420 VP1421 s IP address in the following way telnet IP addre...

Page 58: ...ontrol and the operation system of your controller PC 3 Execute the software and configure the connection settings to the following Serial line to connect to COM1 Speed baud 19200 Data bits 8 Stop bit...

Page 59: ...meter 1 Notation Description command The name of the command is shown in bold parameter Indicates the name of the parameter argument Indicates the name of the value or the information that the user mu...

Page 60: ...VP1420 VP1421 For example the input_port value for video port 1 is i01 and the input_port value for audio input is i05 cec Function Enables disables Consumer Electronics Control CEC on the specified p...

Page 61: ...nt outputs mirror When enabled display B uses the AV source assigned for display A and shows identical content Example displaymode matrix echo Function Updates an RS 232 controller connected to the VP...

Page 62: ...predefined EDID to the connected sources Example edid default mute Functions and Syntax Parameters i input_port Specifies an input port in two digits i Refers to all input ports o output_port Specifi...

Page 63: ...ut port EDID mode device information and network settings read version Displays the system firmware version read o output_port connection Displays the video and audio input assignment to the specified...

Page 64: ...Syntax Function scaling Reads the scaler settings on output A and B scaling o output_port auto off Configures the specified output port to Auto or Off Syntax Function standby Displays the current stan...

Page 65: ...i input_port Specifies an input port in two digits Indicates the next input port Indicates the previous input port o output_port Specifies an output port in two digits o Indicates all output ports Ex...

Page 66: ...Indicates all output ports v volume_number Specifies the volume you wish to set to the specified audio port in two digits 01 10 Examples volume i01 v10 volume o03 v05 Syntax Function volume Indicates...

Page 67: ...deo Presentation Control App on a mobile device a From the mobile device tap the App Store or Google Play icon b In the search box type ATEN Video Presentation Control App c Tap ATEN Video Presentatio...

Page 68: ...le below for an overview of the functions on each tab No Component Description 1 Info Tap the info icon to show information such as version privacy policy and contact us 2 Manually Connect Tap this ic...

Page 69: ...info page looks like It shows the version privacy policy and contact us Tap on the Contact Us and it takes you straight to our ATEN s official website 4 Load a QR code Image Tap this icon to upload a...

Page 70: ...vailable rooms to access Or you can manually type in the IP address and password to log in to the control panel Each methods are described below Logging in to the Control Panel Automatically To automa...

Page 71: ...ord then tap Login Note For security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time For details see General Settings page 35...

Page 72: ...in to the Control Panel via Manually Connect To manually connect and log in to the control panel follow the steps below 1 Open the ATEN Video Presentation Control App and tap Manually Connect 2 Enter...

Page 73: ...or security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time For details see General Settings page 35 4 Now you have successfu...

Page 74: ...onnect 7 Enter the username and password then tap Log in Note For security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time Fo...

Page 75: ...VP1420 VP1421 User Manual 65 Leaving the Meeting To leave the control panel follow the steps below 1 Press the from your main screen 2 A warning screen appears then tap Leave...

Page 76: ...Chapter 6 Video Presentation Control App 66 Enabling Standby Mode To enable standby mode follow the steps below 1 Press the from your main screen 2 A warning screen appears then tap OK...

Page 77: ...VP1420 VP1421 User Manual 67 Checking the Firmware Version To check the firmware version follow the steps below 1 Press the from your main screen 2 Below screen appears...

Page 78: ...Video Panel Switching a Source for a Display To switch a source for a display follow the steps below 1 To switch Source 2 to Display A From the display page drag the Source to Display A 2 The Display...

Page 79: ...CEC The Consumer Electronics Control CEC allows for control of devices connected through HDMI ports to communicate with each other and makes the control of these devices using one remote control devic...

Page 80: ...switching of sources when a displayed source is unplugged Disabled Disable automatic switching Next Automatically switch the display to the next available source Last Automatically switch the display...

Page 81: ...connected through HDMI ports to communicate with each other and makes the control of these devices using one remote control device possible This setting is enabled by default Scaler Down Tap to enable...

Page 82: ...Chapter 6 Video Presentation Control App 72 Audio Panel VP1420 Audio Output Settings VP1421 Audio Output Settings...

Page 83: ...ected to the VP1421 and tap to mute or unmute Display B Increase Decrease Mute VP1420 Tap to mute or unmute the volume of the display B connected to the VP1420 VP1421 Sets the volume of the display B...

Page 84: ...Chapter 6 Video Presentation Control App 74 VP1420 Audio Input Settings VP1421 Audio Input Settings...

Page 85: ...source connected to the VP1421 To use the audio source that comes along with the video select Digital Audio To use the audio source from the independent audio source connected to the Audio In port se...

Page 86: ...the independent audio source connected to the Audio In port select Embedded Audio In HDMI IN 4 Increase Decrease Mute VP1420 N A VP1421 Sets the volume of the HDMI 4 source connected to the VP1421 an...

Page 87: ...port on the VP1421 and tap to mute or unmute MIC Increase Decrease Mute VP1421 only Sets the volume of the microphone connected to the MIC port on VP1421 and tap to mute or unmute Gain 0dB 10dB 20dB 3...

Page 88: ...able below for an overview of the functions on each tab No Component Description 1 Info Tap the info icon to show information such as version privacy policy and contact us 2 Manually Connect Tap this...

Page 89: ...info page looks like it shows the version privacy policy and contact us Tap on the Contact Us and it takes you straight to our ATEN s official website 4 Load a QR code Image Tap this icon to upload a...

Page 90: ...vailable rooms to access Or you can manually type in the IP address and password to log in to the control panel Each methods are described below Logging in to the Control Panel Automatically To automa...

Page 91: ...rd then tap Log in Note For security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time For details see General Settings page 35...

Page 92: ...in to the Control Panel via Manually Connect To manually connect and log in to the control panel follow the steps below 1 Open the ATEN Video Presentation Control App and tap Manually Connect 2 Enter...

Page 93: ...or security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time For details see General Settings page 35 4 Now you have successfu...

Page 94: ...onnect 7 Enter the username and password then tap Log in Note For security purposes it is required to change the password from the VP1420 VP1421 web console if you are logging in for the first time Fo...

Page 95: ...VP1420 VP1421 User Manual 85 Leaving the Meeting To leave the control panel follow the steps below 1 Press the from your main screen 2 A warning screen appears then tap Leave...

Page 96: ...Chapter 6 Video Presentation Control App 86 Enabling Standby Mode To enable standby mode follow the steps below 1 Press the from your main screen 2 A warning screen appears then tap OK...

Page 97: ...VP1420 VP1421 User Manual 87 Checking the Firmware Version To check the firmware version follow the steps below 1 press the from your main screen 2 Below screen appears...

Page 98: ...Video Panel Switching a Source for a Display To switch a source for a display follow the steps below 1 To switch Source 2 to Display A From the display page drag the Source to Display A 2 The Display...

Page 99: ...CEC The Consumer Electronics Control CEC allows for control of devices connected through HDMI ports to communicate with each other and makes the control of these devices using one remote control devic...

Page 100: ...atic switching Next Automatically switch the display to the newly plugged in source Auto Switching Unplugged Tap to configure automatic switching of sources when a displayed source is unplugged Disabl...

Page 101: ...the control of these devices using one remote control device possible This setting is enabled by default Scaler Down Tap to enable or disable the Scaler Down The scaler down automatically scales the...

Page 102: ...Chapter 6 Video Presentation Control App 92 Audio Panel VP1420 Audio Output Settings VP1421 Audio Output Settings...

Page 103: ...splay A connected to the VP1420 VP1421 Sets the volume of the display A connected to the VP1421 and tap to mute or unmute Display B Increase Decrease Mute VP1420 Tap to mute or unmute the volume of th...

Page 104: ...Settings VP1421 Audio Input Settings Source Follow Display A Follow Display B Audio In Sets the audio source for the independent speaker connected to the Audio Out port of the VP1420 VP1421 System Se...

Page 105: ...e HDBaseT source connected to the VP1421 and tap to mute or unmute Source Digital Audio Embedded Audio In VP1421 only Sets the audio source for the HDBaseT source connected to the VP1421 To use the au...

Page 106: ...connected to the VP1421 and tap to mute or unmute Source Digital Audio Embedded Audio In VP1420 Sets the audio source for the HDMI 3 source connected to the VP1420 VP1421 Sets the audio source for th...

Page 107: ...nt audio source connected to the Audio In port select Embedded Audio In AUDIO In Increase Decrease Mute VP1421 only Sets the volume of the independent audio source connected to the Audio In port on th...

Page 108: ...Chapter 6 Video Presentation Control App 98...

Page 109: ...device should not be placed in a built in enclosure unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do...

Page 110: ...or through cabinet slots They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock Do not attempt to service the device yourself Refer all servicing t...

Page 111: ...when pressing the device rail release latches and sliding a device into or out of a rack the slide rails can pinch your fingers Do not overload the AC supply branch circuit that provides power to the...

Page 112: ...ration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other...

Page 113: ...z up to 10m 1080p 60Hz up to 15m Video Max Resolution HDMI Up to 4096 x 2160 3840 x 2160 60Hz 4 4 4 VGA Up to 1080p 60Hz Supported Upscaling Downscaling Resolutions Upscaling resolutions 1080p 60Hz to...

Page 114: ...ew connector 5 pole LED Out 1 x captive screw connector 5 pole LED out power 5 VDC 0 2 A Switches Power 1 x Pushbutton LED Green Orange Video Input Port Selection 4 x Pushbuttons LED Green Video Outpu...

Page 115: ...60m Cat 5e 6 1080p 60Hz up to 70m Cat 6a or ATEN 2L 2910 Cat 6 Video Output Interfaces 1 x HDMI Type A female Black 1 x HDBaseT RJ 45 female Silver with selectable PoH Max Distance HDMI 4K 60Hz 4 4 4...

Page 116: ...nics Control CEC Audio Input Stereo audio HDMI HDBT 1 x mini stereo jack female Green Stereo audio VGA 1 x mini stereo jack female Green Microphone 1 x 6 3mm jack connector with selectable phantom pow...

Page 117: ...buttons LED Orange Selection Mic 1 x knob Volume 1 x knob Mode Unlock 1 x pushbutton EDID Modes ATEN Default Display A Remix Connectors Power 1 x DC jack Black Power Consumption DC 12V 14 93W Environm...

Page 118: ...ide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 repla...

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