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77

Chapter 8

The Firmware Management Utility

Introduction

The purpose of the Windows-based Firmware Management Utility is to
provide an automated process for upgrading all CS19208 / CS19216 switches
in an installation. The program comes as part of a Firmware Upgrade Package
that is specific for each device.

As new firmware versions become available, new firmware upgrade packages
are posted on our website. Check the website regularly to find the latest
information and packages.

Downloading the Firmware Upgrade Package

To download the firmware upgrade package:

1. From a computer that is not part of your KVM installation go to our

website and choose the model name that relates to your device. A list of
available firmware upgrade packages appears.

2. Choose the firmware upgrade package that you wish to install (usually the

most recent) and download it to your computer.

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Summary of Contents for CS19208

Page 1: ...8 16 Port USB 3 0 4K DisplayPort KVM Switch CS19208 CS19216 User Manual www aten com...

Page 2: ...t in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The device complies with Part 15 of the FCC Rules...

Page 3: ...prove defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential...

Page 4: ...contact your dealer Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit and or any of the devices connected to it Note Features...

Page 5: ...nts 6 Front View CS19208 6 Front View CS19216 6 Rear View CS19208 9 Rear View CS19216 9 2 Hardware Setup Overview 11 Installation Types 11 Before You Begin 11 Stacking and Rack Mounting 12 Stacking 12...

Page 6: ...ain Screen Headings 31 OSD Navigation 31 OSD Functions 32 F1 Go To 33 F2 List 34 F3 Set 35 F4 Admin 37 F5 SKP 41 F6 BRC 42 F7 SCAN 43 F8 Logout 44 5 Hotkey Operation Hotkey Port Control 45 Hotkey Sett...

Page 7: ...tkey Setting 68 OSD Hotkey 69 USB Reset 70 Restore Default Settings 71 Firmware Upgrade 72 KVM Status 73 EDID Mode see VS482B 74 Broadcast Mode 75 8 The Firmware Management Utility Introduction 77 Dow...

Page 8: ...CS19208 CS19216 User Manual viii CS19208 CS19216 Connection Tables 91 Specifications 93 Administrator Login Failure 94 Factory Default Hotkeys and Settings 95 Limited Warranty 96...

Page 9: ...cepts involved in operating the CS19208 CS19216 Chapter 4 OSD Operation provides a complete description of the CS19208 CS19216 s OSD On Screen Display and how to work with it Chapter 5 Hotkey Operatio...

Page 10: ...n Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered l...

Page 11: ...switching between ports and power up smoothly while eliminating boot up display problems Besides the CS19208 CS19216 comes with a built in USB 3 1 Gen 1 hub delivering data transfer rates up to 5 Gbps...

Page 12: ...hing among different sources EDID Expert selects optimum EDID mode for smooth power up and highest quality display Supports a DisplayPort or HDMI video output allows you to choose an appropriate video...

Page 13: ...inese Mac Sun keyboard support and emulation4 Supports hot plugging DisplayPort 1 2 compliant HDCP 2 2 compliant Multiplatform support Windows Linux Mac and Sun Firmware upgradable Supports multimedia...

Page 14: ...monitors are required See Multi display Installation page 22 for details A USB mouse A USB keyboard Speakers optional Computers The following equipment must be available on each computer A DisplayPort...

Page 15: ...USB Type A to USB Type B cables and standard DisplayPort cables are also required Note The CS19208 CS19216 supports speaker ports only Do not connect the microphone connector from the KVM cable sets O...

Page 16: ...CS19208 CS19216 User Manual 6 Components Front View CS19208 Front View CS19216 2 6 8 1 4 3 5 7 2 6 8 1 4 3 5 7...

Page 17: ...hed to the corresponding port is up and running On Line Flashes to indicate that Firmware Upgrade mode is in effect Changes to BRIGHT ORANGE to indicate that the computer attached to its corresponding...

Page 18: ...f a cascaded installation 7 Reset Button Pressing this switch performs a system reset When the system is reset the switch beeps and the port LEDs flash in succession until the reset is complete After...

Page 19: ...peakers plugged into the front panel have priority over those plugged here 4 Console Port Section The cables from your console DisplayPort monitor HDMI monitor USB keyboard USB mouse and speakers plug...

Page 20: ...CS19208 CS19216 User Manual 10 This Page Intentionally Left Blank...

Page 21: ...6 offers two types of installation 1 standalone cascade and 2 multi display that require different cabling setups Therefore the functions of both types are not available in one installation See the fo...

Page 22: ...ge nuts If you need additional screws or cage nuts contact your rack dealer Stacking The CS19208 CS19216 can be placed on any level surface that can safely support its weight and the weight of the att...

Page 23: ...Remove the screws one each from the left and right sides near the front of the unit 2 Use the M3 x 6 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brackets in...

Page 24: ...08 CS19216 User Manual 14 3 Place the KVM switch in the rack Position it so that the holes in the mounting brackets line up with the holes in the rack Secure the mounting brackets to the front of the...

Page 25: ...the screws one each from the left and right sides of the switch near the rear of the unit 2 Use the M3 x 6 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brac...

Page 26: ...208 CS19216 User Manual 16 3 Place the KVM switch in the rack Position it so that the holes in the mounting brackets line up with the holes in the rack Secure the mounting brackets to the rear of the...

Page 27: ...orts Section located on the unit s rear panel and power on the monitor s Note The CS19208 CS19216 displays the same source content on both the DisplayPort and HDMI monitors when DisplayPort and HDMI c...

Page 28: ...in the USB 3 1 Gen1 Peripheral Hub Section located on the unit s front panel 8 Plug the power adapter that came with your switch into an AC power source then plug power adapter cable into the switch...

Page 29: ...able KVM Port on the First Stage unit to the Console ports of the Second Stage unit Note Plug the USB Type Aconnector into the lower USB keyboard port in the Console section they are both marked with...

Page 30: ...n the computers Note The Power On sequence requires that all Second Stage units be powered on first After they are all on the First Stage units must be powered on next Only after all the switches have...

Page 31: ...2 Hardware Setup 21 Two Stage Installation Diagram USBDisplayPort KVM Cable Set...

Page 32: ...agrams correspond to the steps below and do the following 1 Use a standard USB Type A to USB Type B cable to connect the Port 8 USB Type B port on the first stage unit to the USB Type A port in the Co...

Page 33: ...tch 6 Power up the CS19208 CS19216 units starting with the first switch and then power on the computers Note Make sure the computers and devices that the CS19208 CS19216 connects to are also properly...

Page 34: ...all the Port 7s become Channel 7 The ports will all be switched at the same time channel by channel Depending on the number of stages in your stack a CS19208 CS19216 installation offers dual display t...

Page 35: ...details Note If the computer s operating system does not support hot plugging this function may not work properly Hot Plugging Console Ports The keyboard monitor and mouse can all be hot plugged When...

Page 36: ...ort ID You can directly access any computer on any level of the installation by specifying the Port ID that the computer is connected to either with the OSD see OSD Operation page 29 or with the Hotke...

Page 37: ...hat are attached to it Note Unplug the power cords of any computers that have the Keyboard Power On function Otherwise the CS19208 CS19216 will still receive power from the computers 3 Wait 10 seconds...

Page 38: ...CS19208 CS19216 User Manual 28 This Page Intentionally Left Blank...

Page 39: ...o ATEN s sales or technical support staff to identify the product and model number OSD Login The OSD incorporates a two level administrator user password system Before the OSD main screen displays a l...

Page 40: ...te The diagram depicts the administrator s main screen The user main screen does not show the F4 and F6 functions since these are reserved for the administrator and can t be accessed by users The OSD...

Page 41: ...e screen at a time click the up and down arrow symbols or use the Pg Up and Pg Dn keys If there are more list entries than what can appear on the main screen the screen will scroll To activate a port...

Page 42: ...ignate a port as a quick view port create or edit a port name or make OSD setting adjustments To access an OSD function 1 Either click on the function key field on the left of the main screen or press...

Page 43: ...llows you to switch directly to a port by keying in the port s ID Enable mouse emulation for independent switching see page 40 for this function to work To use the search method key in the Port ID the...

Page 44: ...hoice to indicate that it is the currently selected one Choice Meaning ALL Lists all of the ports on the installation that have been set accessible by the administrator for the current logged in user...

Page 45: ...le Setting Function OSD Hotkey Selects which hotkey activates the OSD function Scroll Lock Scroll Lock or Ctrl Ctrl Since the Ctrl key combination may conflict with programs running on the computers t...

Page 46: ...ave been selected as quick view ports see SET QUICK VIEW PORTS page 39 POWERED ON Only those ports which have been set accessible and are powered on QUICK VIEW POWERED ON Only those ports which have b...

Page 47: ...hange a setting click on the settings item you want to configure or use the up and down arrow keys to move the highlight bar to it then press Enter After you select an item a submenu with further choi...

Page 48: ...s This function allows the administrator to define user access to the computers on the installation on a port by port basis For each user select the target port then press the Spacebar to cycle throug...

Page 49: ...he port name list username and password information which are saved Clear The Name List This function clears the port name list Activate Beeper Choices are Y on or N off When activated the beeper soun...

Page 50: ...SWISS French Hungarian Italian Japanese Korean Russian Spanish Swedish Traditional Chinese and Simplified Chinese Mouse Emulation Enables disable mouse emulation function Note Supported in the first l...

Page 51: ...t on the list press to skip to the previous accessible port If the previous accessible port has cascaded a switch then it skips to the last accessible port of that switch press to skip to the next acc...

Page 52: ...shutdown installing or upgrading software etc While BRC mode is in effect a speaker symbol appears before the port ID display of the port that currently has the console focus When the port ID with th...

Page 53: ...g If the scanning stops on an empty port or one where the computer is attached but is powered Off the monitor screen will be blank and the mouse and keyboard will have no effect After the Scan Duratio...

Page 54: ...access to the OSD whereas with Esc all you have to do to reenter the OSD is tap the OSD hotkey Note 1 When you reenter the OSD after logging out the screen stays blank except for the OSD main screen...

Page 55: ...ng Skip Mode Switching Computer Keyboard Mouse Reset Enable Disable Mouse Emulation The following settings can also be controlled in Hotkey Setting Mode HSM Setting the Beeper Setting the HSM Hotkey S...

Page 56: ...d release 3 Release Num Lock or 1 Hold down the Ctrl key 2 Press and release the F12 key 3 Release the Ctrl key When HSM is active A command line appears on the monitor screen The command line prompt...

Page 57: ...ote In HSM KVM focus will not switch to a port if an invalid switch or port number is entered The hotkey command line will continue to display on the screen until you enter a valid switch and port num...

Page 58: ...hat auto scanning is paused the command line displays AUTO SCAN PAUSED Pausing when you want to keep the focus on a particular computer is more convenient than exiting Auto Scan mode because when you...

Page 59: ...e Num Lock combination again While Skip mode is in effect ordinary keyboard and mouse functions are suspended only Skip mode compliant keystrokes can be input You must exit Skip mode in order to regai...

Page 60: ...ntrol on the computer after pressing F5 perform a console keyboard and mouse reset Hotkey Beeper Control The beeper see Activate Beeper page 39 can be hotkey toggled on and off The default setting is...

Page 61: ...cond then the message disappears and you automatically exit HSM Port OS Control A port s operating system can be changed to match that of the computer attached to the port To change a port s operating...

Page 62: ...you press Enter the command line displays RESET TO DEFAULT SETTING for one second then the message disappears and you automatically exit HSM Video DynaSync Video DynaSync is ATEN s exclusive technolog...

Page 63: ...Mouse Emulation Control The default setting is enabled To disable do the following 1 Invoke HSM with the Num Lock or Ctrl F12 combination 2 Press M This procedure is a toggle Repeat to enable Note En...

Page 64: ...can The KVM focus cycles from port to port at the default 5 second intervals A n Enter Starts Auto Scan at n second intervals n 0 255 seconds Note When n 0 the Auto Scan will not be activated H Toggle...

Page 65: ...Remix mode M Enables Disables mouse emulation Skips to the previous computer on the list in skip mode Skips to the next computer on the list in skip mode Skips to the previous accessible port If the p...

Page 66: ...CS19208 CS19216 User Manual 56 This Page Intentionally Left Blank...

Page 67: ...he emulation mappings are listed in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Mac Keyboard Shift Shift...

Page 68: ...ther keys The corresponding functions are shown in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Sun Keybo...

Page 69: ...Setup Install a HyperTerminal application on a computer that is not part of the installation which will be used to control the switch via the RS 232 connection HyperTerminal applications can be downl...

Page 70: ...gnments Pin assignments for the CS19208 CS19216 s Firmware Upgrade Port that is used for connecting to a serial terminal are given in the table below Pin Assignment 1 TXD Transmit Data RJ 11 Female 2...

Page 71: ...tablish a HyperTerminal session using the instructions below 1 Open the HyperTerminal application and configure the port settings for COM1 port then click OK Bits per Second 19200 Data Bits 8 Parity N...

Page 72: ...ons OSD hotkeys and remote control commands will be disabled until the RS 232 control is disabled Verification After entering a command a verification message appears as shown below at the end of the...

Page 73: ...to set Parameters to create a Command Formulas Command Control Name Number Enter Parameters Login Command The available formula for the Login command is as follows 1 Command Control Name Number Enter...

Page 74: ...rmula to set Parameters to create a Command Formulas Command Enter Parameters Logout Command The available formula for the Logout command is as follows 1 Command Enter For example to logout of the CS1...

Page 75: ...s after 2 minutes if no command is sent Use the Formula to set Parameters to create a Command Formulas Command Enter Parameters Open Close RS 232 Link Commands The available formulas for the Open Clos...

Page 76: ...Commands The available formulas for the Set Baud Rate commands are as follows 1 Command Control Enter For example to set the baud rate to 19200 type the following baud 19200 Enter 2 Command Control En...

Page 77: ...itch Port Commands The available formula for the Switch Port command is as follows 1 Command Control Enter For example to switch to port 2 type the following sw i02 Enter Note The Control command can...

Page 78: ...available formulas for Hotkey Setting commands are as follows 1 Command Control Enter For example to change the HSM invoke key to Num Lock type the following hotkey num Enter 2 Command Control Enter...

Page 79: ...Hotkey commands are as follows 1 Command Control Enter For example to change the OSD hotkey invoke key to Scroll Scroll type the following osdkey scroll Enter 2 Command Control Enter For example to c...

Page 80: ...a Command Formulas Command Control Enter Parameters USB Reset Command The available formula for the USB Reset command is as follows 1 Command Control Enter For example to reset the USB connection typ...

Page 81: ...and Formulas Command Control Enter Parameters Restore Default Value Command The available formula for the Restore Default Settings command is as follows 1 Command Control Enter For example to restore...

Page 82: ...mand Formulas Command Control Enter Parameters Firmware Upgrade Command The available formula for the Firmware Upgrade command is as follows 1 Command Control Enter For example to enable firmware upgr...

Page 83: ...he KVM Status command is as follows 1 Command Control Enter For example to display the CS19208 CS19216 s configuration status type the following status on Enter A message similar to the one below will...

Page 84: ...ble formula for the KVM Status command is as follows 1 Command Control Enter For example to set the CS19208 CS19216 s EDID mode to ATEN default EDID type the following edid default Enter Command Descr...

Page 85: ...ol Enter Parameters Broadcast Mode Command The available formula for the KVM Status command is as follows 1 Command Control Enter For example to enable the CS19208 CS19216 s broadcast mode type the fo...

Page 86: ...CS19208 CS19216 User Manual 76 This Page Intentionally Left Blank...

Page 87: ...ecome available new firmware upgrade packages are posted on our website Check the website regularly to find the latest information and packages Downloading the Firmware Upgrade Package To download the...

Page 88: ...the Firmware Upgrade Port of your switch 2 Shut down all the computers on the KVM installation 3 From your KVM switch console login to the OSD as the administrator see p 29 and select the F4 Admin fun...

Page 89: ...or by opening a command line and entering the full path to it The Firmware Upgrade Utility welcome screen appears Note The screens shown in this section are for reference only The wording and layout...

Page 90: ...you select a device in the list its description appears in the Device Description panel 5 Click Next to perform the upgrade If you enabled Check Firmware Version the Utility compares the device s fir...

Page 91: ...tility installs the upgrade files without checking whether they are a higher level or not As the upgrade proceeds status messages appear in the Status Messages panel and the progress toward completion...

Page 92: ...rade Utility After a successful completion the switches exit Firmware Upgrade Mode and reset themselves Upgrade Failed If the Upgrade Succeeded screen doesn t appear it means that the upgrade failed t...

Page 93: ...ery do the following 1 Power off the switch 2 Connect the Firmware Upgrade Cable to its Firmware Upgrade Port 3 Slide the Firmware Upgrade Recovery Switch to the Recover position 4 Power the switch ba...

Page 94: ...ation page 78 and follow steps 1 3 2 When you have selected the F4 Admin function scroll down to OSD Config Backup Restore Press Enter then select Enable to invoke OSD Config Backup Restore mode 3 Run...

Page 95: ...red in the local computer If you have previously set a password for this feature enter the password in the provided field before clicking Restore A confirmation window appears click Yes to proceed 3 B...

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Page 97: ...unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth...

Page 98: ...e has been dropped or the cabinet has been damaged The device exhibits a distinct change in performance indicating a need for service The device does not operate normally when the operating instructio...

Page 99: ...fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides p...

Page 100: ...y beforehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at...

Page 101: ...Primary View units and the number of computers that they control CS19208 First Level CS19208 Second Level CS19208 First Level CS19216 Second Level PVs Computers 1 1 8 2 8 15 3 15 22 4 22 29 5 29 36 6...

Page 102: ...1 16 10 72 79 2 16 23 11 79 86 3 23 30 12 86 93 4 30 37 13 93 100 5 37 44 14 100 107 6 44 51 15 107 114 7 51 58 16 114 121 8 58 65 17 121 128 9 65 72 PVs Computers PVs Computers 1 1 16 10 136 151 2 1...

Page 103: ...reen F W Upgrade 1 x RJ11 Female Black Power 1 x DC Jack USB 3 1 Hub 2 x USB 3 1 Gen1 Type A Female Blue 2 x front Switches Port Selection 8 x Pushbutton 16 x Pushbutton Reset 1 x Semi recessed Pushbu...

Page 104: ...can clear the login information with the following procedure 1 Power off the CS19208 CS19216 and remove its housing 2 Short the jumper labeled J29 3 Power on the switch 4 When the front panel LEDs fl...

Page 105: ...tkeys and Settings Setting Default OSD Hotkey Scroll Lock Scroll Lock Invoking HSM Hotkey Number Lock Auto Scan Interval 5 seconds Mouse Emulation Enabled EDID Mode DisplayPort Monitor s EDID Beeper E...

Page 106: ...will provide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components o...

Page 107: ...g 42 port 80 recovery 85 G GOTO 35 H Hot Plugging 27 Console Ports 27 KVM ports 27 Hotkey Beeper Control 52 53 Command Mode 38 OSD 37 Selecting the Active Port 49 Hotkey Mode exiting 48 Hotkey Port Co...

Page 108: ...Operating Systems 5 OS Support 5 Restore Default Values 41 RoHS ii S Safety Instructions General 89 Rack Mounting 91 SCAN 45 Scan Duration 38 SCAN SKIP MODE 38 Screen Blanker 38 Selecting the Active...

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