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Chapter 7

The Firmware Upgrade Utility

Introduction

The purpose of the Windows-based Firmware Upgrade Utility is to provide an
automated process for upgrading all CS1768 switches in an installation. The
program comes as part of a Firmware Upgrade Package that is specific for each
device.

As new firmware versions become available, new firmware upgrade packages
are posted on our website. Check the website regularly to find the latest
information and packages.

Downloading the Firmware Upgrade Package

To download the firmware upgrade package:

1. From a computer that is not part of your KVM installation go to our

website and choose the model name that relates to your device. A list of
available firmware upgrade packages appears.

2. Choose the firmware upgrade package that you wish to install (usually the

most recent) and download it to your computer.

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Summary of Contents for CS1768

Page 1: ...8 port USB DVI KVM Switch CS1768 User Manual www aten com...

Page 2: ...protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used i...

Page 3: ...the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the...

Page 4: ...ead this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit and or any of the devices connected to it Features may have been added to th...

Page 5: ...ers 4 Cables 4 Operating Systems 5 Components 6 Front View 6 Rear View 8 2 Hardware Setup Overview 9 Before You Begin 9 Stacking and Rack Mounting 10 Stacking 10 Rack Mounting Front 11 Rack Mounting R...

Page 6: ...Hotkey Mode 41 Select the Active Port 42 Auto Scan Mode 43 Invoking Auto Scan 43 Skip Mode 44 Keyboard Mouse Reset 45 Hotkey Beeper Control 45 Quick Hotkey Control 46 OSD Hotkey Control 46 Port OS Co...

Page 7: ...Upgrade Failed 57 Firmware Upgrade Recovery 58 Appendix Safety Instructions 59 General 59 Rack Mounting 61 Technical Support 62 International 62 North America 62 CS1768 Connection Tables 63 Specificat...

Page 8: ...tage hookup to a complete 32 switch daisy chained operation are provided Basic Operation explains the fundamental concepts involved in operating the CS1768 OSD Operation provides a complete descriptio...

Page 9: ...dicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists...

Page 10: ...CS1768 User Manual x This Page Intentionally Left Blank...

Page 11: ...stallation one by one The CS1768 provides multimedia keyboard support and is audio enabled Two microphones can provide audio input to each of the computers and you can listen to the audio output of ea...

Page 12: ...nd sound systems Console audio ports on front panel for easy access Multiplatform support Windows Linux Mac Sun Supports widescreen resolutions Superior video quality 1920 x 1200 Single Link DVI 2048...

Page 13: ...all computers Broadcast mode allows you to send commands from the console to all computers to perform operations simultaneously Firmware upgradable Note PC keyboard combinations emulate Mac Sun keyboa...

Page 14: ...is affected by the quality of the DVI display card For best results we recommend you purchase a high quality product A VGA SVGA XGA SXGA or multisync card Type A USB port Microphone and speaker ports...

Page 15: ...s a built in USB 2 0 hub so does not support PCs or operating systems that do not support USB 2 0 OS Version Windows 2000 XP 2003 2008 Vista 7 Linux RedHat 9 0 and higher SuSE 10 11 1 and higher Debia...

Page 16: ...2 seconds to perform a keyboard and mouse reset See Keyboard Mouse Reset page 45 also 2 Port LEDs The Port LEDs are built into the Port Selection Switches The upper ones are the KVM Port LEDs the low...

Page 17: ...and microphone plugged in here have priority over those in the rear panel 5 USB 2 0 Hub USB 2 0 peripherals printers scanners etc can plug into this port this may require an extra power adapter 6 Rese...

Page 18: ...computer to the CS1768 plugs into this RJ 11 connector 4 Grounding Terminal The grounding wire used to ground the CS1768 attaches here 5 Console Port Section The cables from your console DVI and or V...

Page 19: ...KVM cable is required for each computer connection The custom KVM cables are listed under Cables on page 4 Consult your dealer to find out which custom KVM cables best fit your needs Before You Begin...

Page 20: ...cage nuts If you need additional screws or cage nuts contact your rack dealer Stacking The CS1768 can be placed on any level surface that can safely support its weight and the weight of the attached c...

Page 21: ...from the left and right sides of the switch 2 screws total near the front of the switch 2 Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting bracke...

Page 22: ...ual 12 Continued from previous page 3 Place the KVM switch in the rack Position it so that the holes in the mounting brackets line up with the holes in the rack Secure the mounting brackets to the fro...

Page 23: ...ch from the left and right sides of the switch 2 screws total near the rear of the unit 2 Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting bracket...

Page 24: ...nual 14 Continued from previous page 3 Place the KVM switch in the rack Position it so that the holes in the mounting brackets line up with the holes in the rack Secure the mounting brackets to the re...

Page 25: ...Note The CS1768 supports DVI VGA and dual interface monitors but only one video signal DVI or VGA can be displayed at a time the signal will display on either the DVI monitor or the VGA monitor depen...

Page 26: ...type A sockets in the USB hub section 8 Plug the power adapter that came with your switch into an AC power source then plug power adapter cable into the switch s Power Jack 9 Turn on the power to the...

Page 27: ...Chapter 2 Hardware Setup 17 Single Stage Installation Diagram 1 8 4 3 7 7 6 USB DVI KVM Cable Set USB DVI KVM Cable Set 2 5 VGA or DVI...

Page 28: ...ote Plug the USB Type B connector into the upper USB port in the Console section they are both marked with a similar icon to remind you of the correct USB port 3 Using another custom USB DVI KVM cable...

Page 29: ...res that all Second Stage units be powered on first After all the Second Stage units have been powered on then the First Stage unit must be powered on next After the Second and First stage units have...

Page 30: ...lowing sequence 1 For each Third Stage unit plug the power adapter cable into the switch s Power Jack plug the power adapter into an AC source 2 For each Second Stage unit plug the power adapter cable...

Page 31: ...Chapter 2 Hardware Setup 21 Three Stage Installation Diagram USB DVI KVM Cable Set USB DVI KVM Cable Set...

Page 32: ...CS1768 User Manual 22 This Page Intentionally Left Blank...

Page 33: ...or details Note If the computer s operating system does not support hot plugging this function may not work properly Hot Plugging Console Ports The keyboard monitor and mouse can all be hot plugged Wh...

Page 34: ...specifying the Port ID that the computer is connected to either with the OSD see OSD Operation page 27 or with the Hotkey port selection method see Hotkey Operation page 41 A computer attached to a ma...

Page 35: ...ers that are attached to it Note Unplug the power cords of any computers that have the Keyboard Power On function Otherwise the CS1768 will still receive power from the computers 3 Wait 10 seconds the...

Page 36: ...CS1768 User Manual 26 This Page Intentionally Left Blank...

Page 37: ...nter The OSD main screen displays in administrator mode In this mode you have administrator privileges with access to all administrator and user functions and can set up operations including password...

Page 38: ...t list is collapsed click on a switch number or move the highlight bar to it then press the right arrow key to expand the list Similarly to collapse a switch s port list click on the switch number or...

Page 39: ...hat can appear on the main screen the screen will scroll To activate a port double click it or move the highlight bar to it then press Enter After executing any action you automatically go back to the...

Page 40: ...see F2 LIST page 30 for details To return to the OSD main screen without making a choice press Esc F2 LIST This function lets you broaden or narrow the scope of which ports the OSD displays on the ma...

Page 41: ...ll Lock combination PORT ID DISPLAY POSITION Allows each user to customize the position where the port ID appears on the screen The default is the upper left corner but users can choose to have it app...

Page 42: ...ew ports and are powered on The default is ALL Note The quick view choices only show up on the administrator s screen since only he has Quick View setting rights see SET QUICK VIEW PORTS page 35 for d...

Page 43: ...name and password appears Usernames and passwords can be from 1 to 16 characters long and can consist of any combination of letters and numbers A Z 0 9 and some additional keys space 3 For each indivi...

Page 44: ...n keys to move the highlight bar to it then press Enter 2 Key in the new port name or modify delete the old one The maximum number of characters allowed for the port name is 12 Legal characters includ...

Page 45: ...nction allows the administrator to define the operating system for the computer connected to each KVM port The default is WIN PC compatible To set the port operating system 1 From the list select the...

Page 46: ...t to display on either the VGA or the DVI console monitor Options are DVI A to VGA select this option if you have one DVI monitor with a DVI D plus VGA connector or if you have two monitors 1 x DVI 1...

Page 47: ...of that switch Note When you skip you only skip to the the previous or next accessible computer that is in the Scan Skip mode selection page 32 If a port has been selected for Scan Skip mode when the...

Page 48: ...an Skip mode setting under the F3 SET function see page 32 The amount of time that each port displays for is set with the Scan Duration setting under the F3 SET function see page 31 When you want to s...

Page 49: ...gain access to the OSD whereas with Esc all you have to do to reenter the OSD is tap the OSD hotkey Note 1 When you reenter the OSD after logging out the screen stays blank except for the OSD main scr...

Page 50: ...CS1768 User Manual 40 This Page Intentionally Left Blank...

Page 51: ...Mouse Emulation The following settings can also be controlled in Hotkey mode Setting the Beeper Setting the Quick Hotkey Setting the OSD Hotkey Setting the Port Operating System Restoring the OSD Def...

Page 52: ...ring page 24 You can directly access any computer on the installation with a hotkey combination that specifies the port ID of the KVM port that a computer is connected to To access a computer using ho...

Page 53: ...g P or with a left click of the mouse During the time that auto scanning is paused the command line displays Auto Scan Paused Pausing when you want to keep the focus on a particular computer is more c...

Page 54: ...you can keep on skipping by pressing the arrow keys You don t have to use the Num Lock combination again While Skip mode is in effect ordinary keyboard and mouse functions are suspended only Skip mode...

Page 55: ...s F5 you automatically exit Hotkey mode and regain keyboard and mouse control on the computer connected to the KVM port If you fail to regain keyboard mouse control on the computer after pressing F5 p...

Page 56: ...D for one second then the message disappears and you automatically exit Hotkey mode OSD Hotkey Control The OSD Hotkey see OSD HOTKEY page 31 can be toggled between Scroll Lock Scroll Lock and Ctrl Ctr...

Page 57: ...This administrator only hotkey restores the CS1768 default values See Factory Default Hotkeys and Settings on page 65 To restore the default values key in the following hotkey combination 1 Invoke ho...

Page 58: ...ge 41 2 Press R Enter See Factory Default Hotkeys and Settings page 65 Video DynaSync Video DynaSync is ATEN s exclusive technology that eliminates boot up display problems and optimizes resolution wh...

Page 59: ...m port to port at the default 5 second intervals A n Enter Starts Auto Scan at n second intervals n 1 255 seconds H Toggles between the default Num Lock and alternate Ctrl F12 HSM invocation keys T To...

Page 60: ...essible port has cascaded a switch then it skips to the first accessible port of that switch in skip mode Skips to the previous accessible port If the previous accessible port has cascaded a switch th...

Page 61: ...he emulation mappings are listed in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Mac Keyboard Shift Shift...

Page 62: ...keys The corresponding functions are shown in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Sun Keyboard C...

Page 63: ...ailable new firmware upgrade packages are posted on our website Check the website regularly to find the latest information and packages Downloading the Firmware Upgrade Package To download the firmwar...

Page 64: ...o connect a COM port on your computer to the Firmware Upgrade Port of your switch 2 Shut down all the computers on the KVM installation 3 From your KVM switch console login to the OSD as the administr...

Page 65: ...are Upgrade Utility welcome screen appears Note The screens shown in this section are for reference only The wording and layout of the actual screens put up by the Firmware Upgrade Utility may vary sl...

Page 66: ...higher than the upgrade version it brings up a dialog box informing you of the situation and gives you the option to continue or cancel If you didn t enable Check Firmware Version the Utility install...

Page 67: ...een appears to inform you that the procedure was successful Click Finish to close the Firmware Upgrade Utility Upgrade Failed If the Upgrade Succeeded screen doesn t appear it means that the upgrade f...

Page 68: ...the following 1 Power off the switch 2 Connect the Firmware Upgrade Cable to its Firmware Upgrade Port 3 Slide the Firmware Upgrade Recovery Switch to the Recover position 4 Power the switch back on a...

Page 69: ...provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be o...

Page 70: ...ire or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and br...

Page 71: ...fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides p...

Page 72: ...orehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the t...

Page 73: ...24 162 169 43 295 302 62 428 435 6 36 43 25 169 176 44 302 309 63 435 442 7 43 50 26 176 183 45 309 316 64 442 449 8 50 57 27 183 190 46 316 323 65 449 456 9 57 64 28 190 197 47 323 330 66 456 463 10...

Page 74: ...kers 8 x Mini Stereo Jack Female Green Mic 8 x Mini Stereo Jack Female Pink F W Upgrade 1 x RJ11 Female Black Power 1 x DC Jack USB 2 0 Hub 2 x USB Type A Female White 1 x front panel 1 x rear panel S...

Page 75: ...CT FROM DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT DISK OR ITS DOCUMENTATION The direct vendor makes no warranty or representation expressed impl...

Page 76: ...CS1768 User Manual 66 This Page Intentionally Left Blank...

Page 77: ...Edit Port Names 34 F F1 GOTO 30 F2 LIST 30 F3 SET 31 F4 ADM 33 F5 SKP 37 F6 BRC 37 F7 SCAN 38 F8 LOUT 39 Firmware upgrade 53 recovery 58 G GOTO 30 H Hot Plugging 23 Console Ports 23 KVM ports 23 Hotke...

Page 78: ...and Restarting 25 Q quick view ports 35 R Rack Mounting Safety information 61 rack mounting 10 front 11 rear 13 Requirements Operating Systems 5 OS Support 5 Restore Default Values 34 RoHS ii S Safet...

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