AT&T Syn248 SB35020, Installation And Configuration Manual

Page: 99 / 116

Syn248 Installation and Configuration Guide Back to Contents
Troubleshooting 98
WebUI reverts to Log-in page after clicking a navigation link.
Changes made to System Configuration from the WebUI are not saved.
Prompt created for Auto Attendant menu or Hold Announcement is not saved.
Probable Cause Corrective Action
The browser is not checking
for newer versions of pages.

Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 7, click
Tools –> Internet Options . Then under
Browsing history , click Settings . Under Check
for newer versions of stored pages , select
Automatically .
Probable Cause Corrective Action
The device whose IP address
you used to log in to the
WebUI failed to synchronize
with the system. The WebUI
displays “Unable to save data
at this time. Please re-enter
and try again.”

Check the device status in the footer of the
WebUI page. If the status reads "Synch Failed,"
see
“Reintroducing a Deskset Into the System” on
page 88 .
More than one person is
using the WebUI to change
System Configuration at the
same time.

Make sure only one person at a time logs on as
the administrator.
must be clicked on
each page to confirm the
changes.

Click on each page to confirm the
changes.
Probable Cause Corrective Action
You must hang up the
extension before saving the
recording.

After recording a prompt for an Auto Attendant
menu or for the Hold Announcement, hang up the
extension before clicking
in the
WebUI.