Syn248 Installation and Configuration Guide
System Configuration
33
Configuring the Auto Attendant
The Auto Attendant automatically answers unanswered external calls when it is set as a
Call Foward–No Answer destination on the
Phone Line CFNA
page. See
. When calls are forwarded to the Auto Attendant, callers
hear the Auto Attendant menu, which tells them how to use a touch-tone telephone to
reach the appropriate person, operator, or extension mailbox.
You can select one of three Auto Attendant menus from the Operator extension — the
Default menu, a Day Menu, or a Night Menu. The default menu instructs callers to “Enter
the extension number or enter 0 for the operator.”
You can configure the Day Menu and Night Menu with your own voice greetings and
key-press commands.
Customizing the Auto Attendant Day and Night Menus
Auto Attendant menus consist of the recordings that the callers hear and lists of actions
they can take. To customize the Day and Night menus, plan what you want callers to be
able to do. In preparation for recording, write down the greeting and instructions you
want callers to hear when they reach each menu. See
