Asus CM1831-US-2AA User Manual Download

Page: 68 / 70

Chapter 7: Troubleshooting

LIS

System

Problem

Possible Cause

Action

System speed is

too slow

Too many programs are

running.

Close some of the programs.

Computer virus attack

• Use an anti-virus software to

scan for viruses and repair your

computer.

• Reinstall the operating system.

The system often

hangs or freezes.

Hard disk drive failure

• Send the damaged hard disk

drive to ASUS Service Center for

servicing.

• Replace with a new hard disk drive.

Memory module problems

• Replace with compatible memory

modules.

• Remove the extra memory

modules that you have installed,

then try again.

There is not enough

air ventilation for your

computer.

Move your computer to an area with

better air flow.

Incompatible softwares are

installed.

Reinstall the OS and reinstall

compatible softwares.

Summary of Contents for CM1831-US-2AA

Page 1: ...ASUS Essentio Desktop PC CM1831 User Manual ...

Page 2: ...TICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICAT...

Page 3: ... Restoring your system settings 24 Protecting your computer 25 Getting Windows Help and Support 26 Chapter 3 Connecting devices to your computer Connecting a USB storage device 27 Connecting microphone and speakers 28 Connecting multiple external displays 31 Connecting an HDTV 33 Chapter 4 Using your computer Proper posture when using your Desktop PC 35 Using the memory card reader 36 Using the op...

Page 4: ...ties ASUS AI Manager 47 ASUS EPU 4 Engine 50 ASUS Update 54 ASUS MyLogo2 55 Ai Charger 56 ASUS Webstorage 56 ASUS Easy Update 58 Nero 9 59 Recovering your system 60 Chapter 7 Troubleshooting Troubleshooting 63 ASUS contact information 70 ...

Page 5: ...vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that inte...

Page 6: ...rence Regulations of the Canadian Department of Communications This class B digital apparatus complies with Canadian ICES 003 Macrovision Corporation Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright p...

Page 7: ...y safety warning DO NOT throw the battery in fire DO NOT short circuit the contacts DO NOT disassemble the battery Use this product in environments with ambient temperatures between 0 C 32 F and 35 C 95 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnec...

Page 8: ...ps and additional information to help you complete a task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Tech...

Page 9: ...burning software DVD x1 optional Installation Guide x1 Warranty card x1 Antenna optional x2 Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Page 10: ...10 ...

Page 11: ...different models Welcome Thank you for purchasing the ASUS Essentio CM1831 Desktop PC The ASUS Essentio CM1831 Desktop PC provides cutting edge performance uncompromised reliability and user centric utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC 1 4 10 2 3 5 6 8 9 7 ...

Page 12: ...cal disk drive eject button Press this button to eject the optical disk drive tray 6 Optical disk drive bay empty Allows you to install an additional optical disk drive in this bay 7 Optical disk drive bay There is an optical disk drive in this bay 8 Memory Stick Memory Stick Pro card slot Insert a Memory Stick Memory Stick Pro card into this slot 9 Secure Digital MultiMediaCard slot Insert a Secu...

Page 13: ...ta storage only We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices 7 Side Speaker Out port gray This port connects to the side speakers in an 8 channel audio configuration 8 Rear Speaker Out port black This port connects to the rear speakers in a 4 6 and 8 channel audio configuration 9 Center Subwoofer port orange This...

Page 14: ... LAN through a network hub LAN port LED indications Activity Link LED Speed LED Status Description Status Description OFF No link OFF 10Mbps connection ORANGE Linked ORANGE 100Mbps connection BLINKING Data activity GREEN 1Gbps connection LAN port SPEED LED ACT LINK LED 17 VGA port This port is for VGA compatible devices such as a VGA monitor 18 Optical S PDIF_OUT port This port connects to an exte...

Page 15: ...ing an external monitor Using the ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with differe...

Page 16: ...onitors to your computer refer to Connecting multiple external monitors in Chapter 3 of this user manual for details Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on th...

Page 17: ...d a USB mouse Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source C ...

Page 18: ...g your computer ON To turn your computer ON 1 Turn on the power switch 2 Turn your monitor ON 3 Press the power button on your computer Turning your computer OFF To turn your computer OFF 1 Close all running applications 2 Click on the Windows desktop 3 Click to shut down the operating system Power button 4 Wait until the operating system loads automatically ...

Page 19: ...y in uniques names for the user name and computer name then click Next 5 Key in the necessary information to set up your password then click Next You may also click Next to skip this step without entering any information 6 Carefully read the license terms Tick I accept the license terms and click Next 7 Select Use recommended settings or Install important updates only to set up the security settin...

Page 20: ...ut Windows 7 Using the Getting Started item The Getting Started item on the Start menu contains information about some basic tasks such as personalizing Windows adding new users and transferring files to help you to familiarize yourself with using Windows 7 To use the Getting Started item 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Select Getting Started The list of ...

Page 21: ...n select Unpin from this list Pinning programs on the Start menu or taskbar To pin programs on the Start menu or taskbar 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Right click the item that you want to pin on the Start menu or taskbar 3 Select Pin to Taskbar or Pin to Start menu You may also right click on the icon of a running program on the taskbar then select Pin...

Page 22: ... to open it For more details refer to the section Using Windows Action Center in this chapter Customizing icons and notifications You may choose to display or hide the icons and notifications on the taskbar or on the notification area To customize icons and notifications 1 From the notification area click on the arrow icon 2 Click Customize 3 From the dropdown list select the behaviors for the ico...

Page 23: ...er to select how you want to view the file folder You may also right click anywhere on the View pane click View and select the view type that you want Arranging your files To arrange your files 1 Launch Windows Explorer 2 From the Arrange by field click to display the dropdown list 3 Select your preferred arrangement type Sorting your files To sort your files 1 Launch Windows Explorer 2 Right clic...

Page 24: ...me choose as your backup mode Restoring your system settings The Windows System Restore feature creates a restore point where the computer s system settings are stored at certain time and date It allows you to restore or undo changes to your computer s system settings without affecting your personal data To restore your system 1 Close all running applications 2 Click All Programs Accessories Syste...

Page 25: ...task that you want to do Using Windows Update Windows Update allows you to check and install the latest updates to enhance the security and performance of your computer Launching Windows Update To launch Windows Update 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Select All Programs Windows Update 3 From the Windows Update screen click the task that you want to do Set...

Page 26: ...ter from virus It is purchased separately You have a 30 day trial period after activating it To activate Trend Micro Internet Security 1 Run the Trend Micro Internet Security application 2 Carefully read the license terms Click Agree Activate 3 Input your e mail address and select your location Click Next 4 Click Finish to complete the activation Getting Windows Help and Support Windows Help and S...

Page 27: ...storage device from your computer Chapter 3 Connecting devices to your computer Connecting a USB storage device This desktop PC provides USB 2 0 1 1 ports on the front panel and USB 3 0 ports on the rear panel The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel Rear panel DO NOT remove a U...

Page 28: ... speakers This desktop PC comes with microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 6 channel and 8 channel stereo speakers Connecting Headphone and Mic Connecting 2 channel Speakers ...

Page 29: ...ENGLISH ASUS CM1831 29 ENGLISH Connecting 4 channel Speakers Connecting 6 channel Speakers ...

Page 30: ...30 Chapter 3 Connecting devices to your computer ENGLISH ENGLISH Connecting 8 channel Speakers ...

Page 31: ...sion to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer When a graphics card is installed in your computer connect the monitors on the output ports of the graphics ca...

Page 32: ...your desktop space Show desktop only on 1 2 Select this option to show desktop only on monitor 1 or monitor 2 Remove this display Select this options to remove the selected display 6 Click Apply or OK Then click Keep Changes on the confirmation message 3 Turn on your computer 4 Do any of the following to open the Screen Resolution setting screen Click Control Panel Appearance and Personalization D...

Page 33: ...onnect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ...

Page 34: ...34 Chapter 3 Connecting devices to your computer ENGLISH ...

Page 35: ...air to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in ...

Page 36: ...system allows you to read from and write to different memory card drives To use the memory card 1 Insert the memory card into the card slot 2 Select a program from the AutoPlay window to access your files If AutoPlay is NOT enabled in your computer click Windows 7 Start button on the taskbar click Computer and then double click the memory card icon to access the data on it Each card slot has its o...

Page 37: ...ram from the AutoPlay window to access your files Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the Computer screen and then click Eject 2 Remove the disc from the disc tray If AutoPlay is NOT enabled in your computer click Windows 7 Start...

Page 38: ...ce only The special function keys only work on Windows Vista Windows 7 operating systems ASUS PRIMAX KB2621 keyboard Keys Description 1 Decreases the system volume 2 Turns the volume s mute mode on off 3 Increases the system volume 4 Goes to the previous track in a media player 5 Plays or pauses playback in a media player 6 Goes to the next track in a media player 1 3 2 5 6 4 ...

Page 39: ...ption 1 Turns the volume s mute mode on off 2 Decreases the system volume 3 Increases the system volume ASUS KB34211 modern wired keyboard 1 2 3 The special function keys only work on Windows Vista Windows 7 XP operating systems ...

Page 40: ...40 Chapter 4 Using your computer ENGLISH ...

Page 41: ...ocal area network LAN Modem RJ 45 cable 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Refer to the documentation that came with your DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your Internet Service Provider ISP for details or assi...

Page 42: ... 1 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to your LAN RJ 45 cable LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection ...

Page 43: ...the range and sensitivity of the wireless radio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card Place the antennas on the top of your computer for the best wireless performance The external antennas are optional items To establish a wireless connection you need to connect to a wireless access point AP Wireless AP Modem ...

Page 44: ...less network 1 Click the network icon in the notification area to display the available wireless networks 2 Select the wireless network that you want to connect to then click Connect 3 You may need to key in the network security key for a secured wireless network then click OK ...

Page 45: ...31 45 ENGLISH 5 The wireless connection is established successfully The connection status is displayed and the network icon displays the connected status 4 Wait while your computer is connecting to the wireless network ...

Page 46: ...46 Chapter 5 Connecting to the Internet ENGLISH ...

Page 47: ...nager 1 Place the support DVD in the optical drive If Autorun is enabled the Drivers installation wizard appears If Autorun is disabled double click the setup exe file from the ASUS AI Manager folder in the support DVD 2 Click the Utilities tab then click ASUS AI Manager 3 Follow the onscreen instructions to complete the installation Launching AI Manager To launch the AI Manager from the Windows d...

Page 48: ...Security for the first time you are asked to set a password Key in a password with at most 20 alphanumeric characters 2 Confirm the password 3 Key in the password hint recommended 4 When done click Ok 5 Select the device you want to lock then click Apply 6 Key in the password you have set previously then click Ok To unlock the device 1 Deselect the locked device then click Apply 2 Key in the passw...

Page 49: ...cation window The application is added to My Favorites list Right click on the application icon to launch delete or rename the selected application You can also double click to launch the selected application Support Click any links on the Support window to go to the ASUS website technical support website download support website or contact information Information Click the tab on the Information ...

Page 50: ... taskbar click the ASUS EPU 4 icon Installing ASUS EPU 4 To install ASUS EPU 4 Engine 1 Place the support DVD into the optical drive The Drivers menu appears if Autorun is enabled on your computer If Autorun is disabled double click the setup exe file from the ASUS EPU 4 Engine folder in the support DVD 2 Click ASUS EPU 4 Engine 3 Follow the onscreen instructions to complete the installation Launc...

Page 51: ... current CPU power and the total CPU power saved 2 VGA card status Displays the status of the graphics card If your graphics card is not compatible with the motherboard a No VGA card detected message appears Refer to the ASUS VGA QVL List at http event asus com mb EPU 4_Engine for compatible VGA cards ...

Page 52: ...etect the CPU properties for optimal power management 9 Setting button Click this button to configure the mode settings Refer to the section Configuring the mode settings for more details 10 Modes Auto Mode When you select this mode the system changes modes automatically according to the current system status High Performance Mode When you select this mode the system overclocks the components for ...

Page 53: ...avy Downgrades voltage to the highest level for CPU power saving Medium Downgrades voltage to the medium level Small Downgrades voltage to the minimum level Turn Off hard disks Turns off hard disk drives when they are not accessed after a certain time CPU Loadline Sets up the CPU loadline to manage CPU power saving Light Saves CPU power to the minimum level Medium Saves CPU power to the medium lev...

Page 54: ...ndows applications before you update the BIOS using this utility Updating the BIOS To update the BIOS 1 From the Windows desktop click Start Programs ASUS ASUS Update ASUS Update to launch the ASUS Update utility 2 From the dropdown list select any of the updating process Updating from the Internet a Select Update BIOS from the Internet then click Next b Select the ASUS FTP site nearest you to avo...

Page 55: ...h MyLogo to replace system boot logo before flashing BIOS then click Next 4 Select Update BIOS from file from the drop down menu then click Next 5 When prompted locate the new BIOS file then click Next ASUS MyLogo window appears 6 From the left window pane locate the image that you want to use as your boot logo Click Next 7 From the Ratio dropdown list select your desired size for the boot logo Cl...

Page 56: ...e quick b a r Ai Charger Ai Charger is a unique software that allows you to quickly charge your Apple devices such as iPod iPhone and iPad on your ASUS computer s USB 2 0 USB 3 0 port The current Apple devices only support USB 2 0 performance Even when you plug your Apple device into a USB 3 0 port the maximum charging rate is still 500mA which is the USB 2 0 maximum charging rate Ai Charger can i...

Page 57: ...vice Calendar ASUS WebStorage automatically syncs the most updated calendar events to all personal computers so that you know the exact events no matter which PC is in use BookmarkSyncer The convenient BookmarkSyncer keeps our browser preference and bookmark to the cloud automatically synchronized in multiple computer MobileApp ASUS WebStorage mobile applications sync your files between multiple d...

Page 58: ... latest drivers and applications for your system 1 From the Windows notification area right click the ASUS Easy Update icon 2 Select Schedule to set how often you want to update your system 3 Select Update to activate the update 4 Click OK to display the items you can download 5 Check the item s you want to download and then click OK ...

Page 59: ...ntials 4 Select the language you want to use for Installation Wizard Click Next 5 Click Next to continue 6 Tick I accept the License Conditions When done click Next 7 Select Typical then click Next 8 Tick Yes I want to help by sending anonymous application data to Nero then click Next 9 When done click Exit Burning files To burn files 1 From the main menu click Data Burning Add 2 Select the files ...

Page 60: ...on named RECOVERY The Recovery Partition is created at the factory and cannot be restored if deleted Take your Desktop PC to an authorized ASUS service center if you have problems with the recovery process Using the Recovery Partition 1 Press F9 during bootup 2 Press Enter to select Windows Setup EMS Enabled 3 Select one of the following recovery options System Recovery This feature allows you to ...

Page 61: ...ive Your Desktop PC needs to be powered ON 2 Restart the Desktop PC and press F8 on bootup and select the optical drive may be labeled as CD DVD and press Enter to boot from the Recovery DVD 3 Select OK to start to restore the image 4 Select OK to confirm the system recovery Restoring will overwrite your hard drive Ensure to back up all your important data before the system recovery 5 Follow the o...

Page 62: ...62 Chapter 26 Using the utilities ENGLISH ...

Page 63: ... not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless nestwork using the ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Connect...

Page 64: ...function works only under Windows When a graphics card is installed on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 3 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your...

Page 65: ...no sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to a electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If it is ...

Page 66: ... on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Try installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer Connect the s...

Page 67: ...our Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speaker or hea...

Page 68: ... The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again There is not enough air ventilation for your computer Move your computer to an area with better air flo...

Page 69: ...t asus com to download the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try t...

Page 70: ...787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959911 Web site www asus de Online contact www asus de sales Technical Support Telephone Component 49 1805 010923 Telephone System Notebook Eee LCD 49 1805 010920 Support Fax 49 2102 9599 11 Online support support asus com EUR 0 14 min...

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