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Camera is accessible locally, but not externally
Broadband router configuration
To configure your broadband router to allow incoming data traffic to the camera, enable the NAT port
forwarding feature which will configures the router to allow access to the camera.
Firewall protection
Check the Internet firewall with your system administrator.
Default routers required
Check if you need to configure the default router settings.
Problems with the H.264/MJPEG format
No H.264/MJPEG displayed in the client
Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264/MPEG-4 images
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded
from the manufacturer's web site.
Color saturation is different in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documentation for more
information.
Lower frame rate than expected
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the online help.
Lower the image resolution.
No images displayed on web page
Installation of additional ActiveX component restricted
Configure your Internet Explorer to allow the installation of ActiveX by lowering temporally the Internet
Explorer security settings.
Video/Image problems, general
Image too dark or too light
Check the video image settings.
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame
rate or the upload period.
