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APPENDIX 2 TROUBLESHOOTING
Please refer to the table below for easy troubleshooting. The table describes some typical problems and also their
solutions. Please check them before calling your DVR dealer.
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FAQ (Frequently Asked Questions)
Problem
Solutions
Check power cord connection.
No power
Confirm that there is power supplied from the outlet.
DVR does not respond to any buttons being pressed
You might be under “Key Lock” mode. Press any key and enter the password to
exit this mode.
Replace with another HDD for testing.
HDD detection failed
Replace with another HDD cable for testing.
Replace with another USB flash drive for testing.
Can’t detect your USB flash drive
Format the USB flash drive as FAT32 format and try again.
Confirm the camera is connected to a power supply
Check the setting of the camera lens.
Check the monitor’s video cable and connection.
No live video
Check the camera’s video cable and connection.
Check if the HDD is installed and connected properly.
No recorded video
Check if “MANUAL, EVENT, OR TIMER RECORD” option is set to “ON”, and the
record function in the “CAMERA” menu is set to “ON”.
Timer recording is not working
Check if “TIMER RECORD ENABLE” option is set to “ON”, and the timer schedule
has been arranged.
Check if “EVENT RECORD ENABLE” option is set to “ON”.
Check if the detection function “DET” is set to “ON”.
Motion recording is not working
Check if the detection area “AREA” has been set.
Can’t play the recorded data on my DVR
There must be at least 8192 images of recorded data for playback to work
properly. If not, your DVR will stop the playback.
For example, if the IPS is set to 30, the recording time should be at least
seconds (8192 images / 30 IPS) for the playback to work properly.
Make sure your DVR supports the audio recording function.
Make sure your camera supports the audio recording function.
Can’t backup the video with audio
Make sure your audio camera is connected to the correct DVR audio input.
Check the DVR firmware version.
Can’t view the DVR images over the network with IE
web browser after login
Allow the web browser ActiveX or applet in the pop-up message. You need
to be a supervisor to operate this function.
Check if the network connection information is correct (IP Address / Port / User
Name / Password).
Failed to backup the recorded files of the DVR from the
remote PC side
Specify the hard disk (HDD Number) and channel number (Channel) which
has the recorded data you need.
Check if the USB flash drive is formatted to FAT32.
Failed to upgrade the firmware / OSD file via USB flash
drive
Check if the firmware / OSD files are correct.
Check if your DVR supports the IR remote control.
Check if the batteries are installed.
Can’t use the IR remote control
Aim at the IR receiving zone next to the power indicator on the front panel, and try
again.
