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3.5
Resolving Error Messages
Error Message
Corrective Action
Cannot connect to Synergy. Touch to try again.
If not resolved, contact Arthrex Technical
Support for further assistance.
User account is locked.
Contact site administrator for assistance.
User not assigned to valid network group.
Contact site administrator for assistance.
The software update to
<new version>
failed and
was automatically rolled back to <original version>.
The software update performed was not
successful. The device has automatically
rolled back to the software version before the
attempted upgrade. Contact Arthrex
Technical Support for further assistance.
Camera head is not compatible and should not be
used in any surgical procedures with the current
system
Refer to Instructions for Use for list of
compatible Camera Heads.
Unfortunately, we were unable to restore the
following items and they have been reset back to
their default values.
Contact Arthrex Technical Support for further
assistance.
An error occurred while fetching version info:
Contact Arthrex Technical Support for further
assistance.
The Synergy console cannot be reached.
Contact Arthrex Technical Support for further
assistance.
Failed to install updated controller.
Contact Arthrex Technical Support for further
assistance.
3.6
Recommended Annual Camera Control Unit Maintenance Requirements
Recommended Annual Camera Control Unit Maintenance Requirements
Test Type
Test Value
Ground Impedance
ZG < 100 mOhm from the ground pin on the power inlet module
to the Camera Control Unit’s exposed metal parts. *
Test Chassis Leakage Currents IL < 100 µA in NORMAL Condition.
IL < 500 µA in Single Fault Conditions [300 µA US deviation] *
Test Earth Leakage Currents
IL < 5 mA NORMAL Condition
IL < 10 mA Single Fault Condition *
Test Dielectric Withstand
Test Line and Neutral to Ground @ V = 1500 V~, no breakdown *
* See IEC 60601-1 for test methods.
