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Touchstone CM300 Cable Modem User’s Guide

Safety

Getting Started

Installation

USB Drivers

Usage

Troubleshooting

Specifications

Glossary

Product Specifications

This chapter details the Touchstone



Cable Modem product specifications.

Electrical Specifications

Electrical Ratings

AC Voltage (North America): 90V AC to 132V, 47 to 63 Hz

AC Voltage (Europe): 220V at 0.25A, 50Hz

Power: 9 watts

Physical Specifications

Physical Dimensions

Height: 1.2 inches (3.0 cm)

Width: 6.4 inches (16.3 cm)

Depth: 6.8 inches (17.2 cm)

Weight

0.8 lb (350 g)

Environmental Conditions

Indoor use only

Operating temperature: 41°F to 104°F (5°C to 40°C)

Operating humidity: 5% to 85% (non-condensing)

Storage temperature: -40°F to 158°F (-40°C to 70°C)

Mounting Options

Wall mount: two positions; built-in mounting bracket

Desktop: horizontal or vertical; built-in swivel stand for vertical use

Data Communications Specifications

Ethernet Data Interface

10/100Base-T

USB Data Interface

Full Speed (12 Mbps) USB 1.1

Summary of Contents for Touchstone CM300

Page 1: ...connection for easy hookup to USB capable PCs and a 10 100 Base T Ethernet connection for a LAN or individ ual computer You can use both connections at the same time Installation can be as simple as m...

Page 2: ...to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warrant...

Page 3: ...during an electrical storm Do not locate the Cable Modem near a heat source i e heat registers space heaters fireplaces etc Use only AC adapter and power cord included with the Cable Modem Install th...

Page 4: ...rovisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Volt age Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this produc...

Page 5: ...cted computer s from the Internet without shutting off the Cable Modem Compatibility supports tiered data services if offered by your cable company Enhanced troubleshooting a web based interface lets...

Page 6: ...nd screw on the screw on connectors are best for use with your Cable Modem The coax should be long enough to reach from your Cable Modem to the nearest cable outlet ARRIS recommends using only high qu...

Page 7: ...ernet is a standard method of connecting two or more computers into a Local Area Network LAN Use the Ethernet connection if your PC does not use Windows or you want to share the Cable Modem connection...

Page 8: ...tion for your system for details on enabling and configuring networking To use the Cable Modem you need DOCSIS high speed Internet service from your cable company Windows Ethernet connection Windows 9...

Page 9: ...formation packet that describes your service The Cable Modem serial number and MAC address matches the number shown in your information packet Cable and power outlets are available near the chosen loc...

Page 10: ...er net connection on steadily otherwise 2 USB blinks when sending or receiving data to the PC over the USB connec tion on steadily otherwise 3 Cable blinks when sending or receiving data on the cable...

Page 11: ...to the Cable Modem from the network press again to reconnect The Online light shows you the current standby state 7 Power plug the AC adapter in here 8 USB connector for connecting the Cable Modem di...

Page 12: ...n what kind of screws you use wall mount template included with the Cable Modem Quick Installation Guide transparent tape for temporarily securing the mounting template to the wall for mounting on ply...

Page 13: ...ve a gap of about 6 mm 0 250 inches between the screw head and the wall 4 Orient the Cable Modem with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Ca...

Page 14: ...connecting the coax cable and power proceed as needed Making USB Connections Making Ethernet Connections Note Do not connect a single computer to both the Ethernet and USB ports Making USB Connections...

Page 15: ...SB drivers PC with CD ROM drive at least one free USB port one of Windows 98SE Windows 2000 Windows ME or Windows XP Windows 95 and Windows NT are not supported ARRIS USB Driver CD USB A B Cable of ap...

Page 16: ...on Windows 98 Second Edition 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the...

Page 17: ...ation USB Drivers Usage Troubleshooting Specifications Glossary 4 Wait for the system to start the Add New Hardware Wizard and display the following window there may be a short delay 5 Select Search f...

Page 18: ...can not find the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD...

Page 19: ...odem User s Guide 17 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary 7 Click the Next button The wizard installs the drivers then displays a window indica...

Page 20: ...he Power light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate...

Page 21: ...ation USB Drivers Usage Troubleshooting Specifications Glossary 5 Click the Next button The wizard prompts you for the location of the drivers Note The dialog indicates that the wizard is looking for...

Page 22: ...Cable Modem User s Guide 20 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary 6 Select Search for a suitable driver then click the Next button The wizard di...

Page 23: ...can not find the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD...

Page 24: ...uide 22 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary 8 Click the Next button The wizard installs the drivers then displays a window indicating that the...

Page 25: ...ivers on Windows XP 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Mod...

Page 26: ...oting Specifications Glossary 4 Click the Next button The wizard prompts you for the location of the drivers 5 Select Search for the best driver and Search removable media then click the Next button T...

Page 27: ...ower light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate end...

Page 28: ...s and features available on the Touchstone Cable Modem and covers basic troubleshooting procedures Setting up Your Computer to Use the Cable Modem Indicator Lights Using the Reset Button Using the Sta...

Page 29: ...Description Power Online Cable USB Ethernet Off Off Off Off Off No power to Cable Modem On Blink x x x Standby switch active the computers are disconnected from the Internet On On x x x Standby switc...

Page 30: ...n x indicates that the light is not important for de termining the state Name Description Power Online Cable USB Ethernet Off Off Off Off Off No power to Cable Modem On Off Off Off Off Power on Self T...

Page 31: ...ent accidental resets Using the Standby Button The Cable Modem has a Standby button on the back panel Press the Standby button to switch between Inactive normal mode the Ethernet and USB interfaces ar...

Page 32: ...up your Cable Modem especially when a lot of people are online Always leave your Cable Modem plugged in and connected use the Standby button to disconnect your PC from the Internet Check the front pa...

Page 33: ...PC cross over cable for connection to a hub Press the Reset button on the back of the Cable Modem I can get on the Internet but everything is slow If the Web site you are visiting is very popular tha...

Page 34: ...your Cable Modem to disconnect your PC from the cable system when you are not using the Internet Avoid providing web or file sharing services over your Cable Modem Besides certain vulnerability proble...

Page 35: ...oblems Instructions 1 Connect the Cable Modem according to the steps in Installing and Connect ing Your Cable Modem 2 Watch for the Power light to come on or start blinking 3 If the Power light does n...

Page 36: ...have installed the USB drivers as shown in Installing USB Drivers on Your PC The cable company has set up your account Call your cable company if you re not sure Instructions 1 Be sure that your PC i...

Page 37: ...Accessing the Troubleshooting Interface for instructions on accessing the screens Physical Status Screen The Physical Status screen is the index page and can also be selected by choosing the Status l...

Page 38: ...The Power Up Status screen shows the results of the Cable Modem registration pro cess To display this screen choose the CM State link Hardware Software Versions Screen The HW SW Versions screen displ...

Page 39: ...to access the troubleshooting pages computer with a direct Ethernet or USB connection to the Cable Modem web browser Instructions Perform the following tasks as necessary Follow these steps to access...

Page 40: ...Home Prev Next Touchstone CM300 Cable Modem User s Guide 36 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary...

Page 41: ...wer 9 watts Physical Specifications Physical Dimensions Height 1 2 inches 3 0 cm Width 6 4 inches 16 3 cm Depth 6 8 inches 17 2 cm Weight 0 8 lb 350 g Environmental Conditions Indoor use only Operatin...

Page 42: ...Data Rates Downstream North America up to 42 88 Mbps Downstream Europe up to 55 616 Mbps Upstream all up to 10 24 Mbps speeds will vary depending on network use and cable company policies Standards C...

Page 43: ...system You can buy coax from any electronics retailer and many dis count stores Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may ha...

Page 44: ...ooting interface F connector The type of connector used on coaxial cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Cable Mode...

Page 45: ...able Modem s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Cable Modem Protocol A set of rules and formats that determines the communicati...

Page 46: ...net The Cable Modem s Online light blinks while the modem is in Standby mode Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging...

Page 47: ...r s Guide 43 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary WHCL Windows Hardware Compatibility Labs A division of Microsoft that certifies hardware as b...

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