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Touchstone CM300 Cable Modem User’s Guide
29
Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Specifications
Glossary
I’m not getting on the Internet. (USB)
Did you
load the USB drivers
?
If you are using a powered USB
hub
, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the PC.
Press the
Reset
button on the back of the Cable Modem.
I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of
Ethernet cable
? (Straight cable for direct con-
nection to a PC, cross-over cable for connection to a hub.)
Press the
Reset
button on the back of the Cable Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again.
If your Cable Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
I have two PCs connected to the Cable Modem, but only one can get on the
Internet.
Check your cable company’s terms of service: they may allow only one com-
puter to connect directly to the Cable Modem. If this is the case, you can
connect a broadband router or hub between the Cable Modem and your
computers.
