Home
Prev Next
Touchstone CM300 Cable Modem User’s Guide
32
Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Specifications
Glossary
Troubleshooting USB Problems
Follow these steps if the PC does not auto-detect the Cable Modem using a USB
connection.
Before you start, make sure that:
•
You have properly installed and configured the Cable Modem as shown in
Installing and Connecting Your Cable Modem
.
•
You have installed the USB drivers as shown in
Installing USB Drivers on
Your PC
.
•
The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1
Be sure that your PC is running either Windows 98SE, Windows 2000, Win-
dows ME, or Windows XP (Windows 95 and Windows NT are
not
supported).
2
Be sure the Cable Modem has power. The
Power
light should be on.
3
Push the
Reset
button on the back panel of the Cable Modem, using a pen
tip or other sharp non-metallic object.
4
Disconnect the USB cable from the PC and reconnect it.
5
Restart the PC.
6
Replace the USB cable.
7
Call your cable company for help.
