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Touchstone CM300 Cable Modem User’s Guide
33
Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Specifications
Glossary
Web-based Troubleshooting Interface
The Cable Modem software has a web-based interface to a status monitoring and
troubleshooting subsystem. Status information is available by using a standard web
browser to access the Cable Modem IP address. The information in these screens
may be helpful when calling the cable company about a problem.
The following sections describe the screens available from the web interface. See
Accessing the Troubleshooting Interface
for instructions on accessing the screens.
Physical Status Screen
The Physical Status screen is the index page, and can also be selected by choosing
the
Status
link at any standard screen.
The screen consists of three major sections:
•
RF parameters—details of how the Cable Modem is communicating with the
cable company equipment
•
System status
•
IP and
MAC addresses
assigned to each interface.
IP addresses
are used to
communicate over the Internet, and are assigned by your cable company.
MAC addresses are used to communicate with devices on a LAN, or with the
cable company equipment, and are part of the device. MAC addresses have
nothing to do with the Apple Macintosh, although the Ethernet adapter in a
Macintosh also has a MAC address.
