Arris Moxi, User Manual

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Diagnostics
The Diagnostics card in Settings provides the following information:
• Customer Information
• Network Status
• Service Status
• Hardware Status
Customer Information
The Customer Information option displays information from your account on moxi.com. Check here to be sure
your current information is accurate. Go to www.moxi.com to correct information if required.
1. Customer account name
2. Current status of the account
3. Last account update timestamp
4. Box nickname (assigned during registration) to help identify each Moxi during feature setup
5. Local account and device zip codes
6. Local cable provider
7. Channel lineup indicator
8. Moxi User ID
Network Status
The Network Status option provides the following information about your network connection. You can choose
refresh connection (if any connection does not show “active”) and to send logs to server (for Moxi customer
care support assistance):
• Network interface (media access control (MAC) address for the in-home network, Moxi system IP address,
and gateway or router IP address)
GUIDE DATA
If your channel guide data has
not updated you can force
Moxi to update. To do this go to
Diagnostics, then Service Status
and click OK on update guide
data.
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Moxi Settings