Arris DZS3000NV, User Manual

Page: 419 / 426

42 Using your ViasatHD box
Message Possible cause Suggested solution
This service is not
available in your region . The channel is not
available in your region . You cannot watch this channel . Select a different
channel to watch .
It is not possible to
purchase this event . You cannot purchase
Ticket channels between
8 .00-10 .00 . Please try again later .
Purchase not possible . A problem occurred
while you were trying to
purchase the programme . Please call customer service for assistance .
You are not authorized
to watch this channel
on this receiver . Wrong
smart card for this
receiver . To use this card
in this receiver please
call the number for your
country .
Your Viasat card ID
and box ID (STB serial
number) can be found on
the Diagnostics screen . You have more than
one Viasat box and have
inserted the wrong smart
card for this box . Insert the right smart card for this box .
If the problem continues, call Viasat’s interactive
telephone service using the number appropriate
for your country:
Sweden 0771 52 20 00
Norway 8005 3020
Denmark 7012 1151
Finland
09 4249 7700
You will need your Viasat smart card ID and box
ID . These are displayed on the Diagnostics screen .
To view the Diagnostics screen, see “Settings
menus” on page 28 .
You cannot purchase this
event using your receiver .
Please call customer
service to purchase this
event . A problem occurred
while you were trying to
purchase the programme . Please call customer service for assistance .
This card is not valid any
more . Please use you
new Viasat viewing card . You have inserted an old
or invalid smart card . Insert the your new Viasat smart card .
If the problem continues, call customer service .
Preparation of the new
card - please wait . You have only just
inserted your new Viasat
smart card into your
box and your card is still
being checked . Initialisation and authorisation may take up to 5
minutes . Please wait .
If the problem continues, call customer service .
Inserted card is being
initialised - please wait . You have only just
inserted your new Viasat
smart card into your
box and your card is still
being authorised . Initialisation and authorisation may take up to 5
minutes . Please wait .
If the problem continues, call customer service .
Unviewable service -
waiting for approval . Your box is attempting
to gain approval for the
selected service . Wait for your box to resolve the problem; if it is
not resolved call customer service for assistance .
Please call customer
service . An unknown error has
occurred . Please call customer service .
Solving Problems