FastSCAN
57
14
Customer Service
If you encounter any problems with your
FastSCAN
TM
system, help is just a telephone
call away. Call 802/655-3159 (800/357-4777 U.S. and Canada) and ask for Customer
Service. For the most part, our Customer Service engineers can handle your prob-
lems over the telephone and get you back into the fast lane right away. If the problem
requires repair of your instrument, the Customer Service engineer will issue you a
Return Merchandise Authorization (RMA) number. Polhemus strongly suggests re-
taining the original shipping container for your
FastSCAN
TM
system in the event that
the instrument may require repair. Please do not return any instrument without an
RMA number, as it will not be accepted. If your instrument is still under warranty,
Polhemus will repair it free of charge according to the provisions of the warranty as
stated in Section 15 of this document. The proper return shipping address is:
Polhemus
40 Hercules Drive
Colchester, Vermont, 05446
United States of America
P.O. BOX 560, 40 HERCULES DRIVE
COLCHESTER, VT 05446
Telephone (voice):
(802) 655-3159
Toll Free (USA & Canada):
(800) 357-4777
Telephone (FAX):
(802) 655-1439
Email:
http://www.polhemus.com/
http://www.fastscan3d.com/
Software upgrades for licensed users are available from
www.fastscan3d.com
.