Appendix
■
au After-Sales Service Information
Service contents
Keitai Guarantee
Service Plus LTE
member
Non-Keitai
Guarantee Service
Plus LTE member
Replacement cell phone
delivery service
(spontaneous failure: 1st
year)
Free
N/A
Replacement cell phone
delivery service
(spontaneous failure: 2nd
year and later)
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
N/A
Replacement cell phone
delivery service
(partial damage, water
soak, irreparable damage,
theft and loss)
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
N/A
Holding over and repair
(spontaneous failure: 1st
year)
Free
Free
Holding over and repair
(spontaneous failure: 2nd
year and later)
Free (three-year
warranty)
Actual cost
Holding over and repair
(partial damage)
Customer charge
Upper limit: 5,000
yen
Actual cost
Holding over and repair
(water soak and
irreparable damage)
Customer charge
10,000 yen
Actual cost
Holding over and repair
(theft and loss)
N/A
N/A
(By model
replacement)
* Charge amounts are all tax excluded.
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone, you can have a
cell phone for replacement (same model and color as your old
one, new battery pack included) delivered to any destination that
you specify by calling us. Please return your old faulty au cell
phone within 14 days after the cell phone for replacement is
delivered to you.
◎
You can use this service up to twice within one year starting from
the day when you first use this service. If you have not used this
service over the past one year at the time of your application for
this service, the application will be regarded as your first time. If
you have, the application will be regarded as your second time.
* For details, check on the au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by the customer
as well as those due to modification (e.g. disassembly, change of
parts, painting, etc.) by the customer are not covered by this
service.
◎
You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.
SIM-Unlocking the Product
This product can be SIM-unlocked. SIM-unlocking the product allows
other-carrier SIM cards to be used with it.
•
Requests can be made for SIM-unlocking on the au homepage or at
an au shop.
•
Some services, functions, etc. may have restrictions when an
other-carrier SIM card is used. The Company does not guarantee
operation whatsoever.
•
To make settings after SIM-unlocking the product, when the standby
screen is displayed, press
k
→
[Settings]
→
[Other settings]
→
[Device info]
→
[Status]
→
[SIM card status].
•
For details, refer to the au homepage.
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