Appendix
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Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called
“Keitai Guarantee Service Plus LTE” (monthly fee: 380 yen, tax
excluded) is available for using your au cell phone for a long time
without worries.
This service expands coverage for many troubles including
malfunction, theft and loss. For details of this service, check on the au
homepage or contact Keitai Guarantee Service Center.
◎
You can apply for membership only at the time of purchasing
your au cell phone.
◎
Once you cancel the membership, you cannot reapply for it until
you purchase an au cell phone next time.
◎
Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au
cell phone.
◎
When an au cell phone is handed over to you or someone else,
the “Keitai Guarantee Service Plus LTE” membership is also
handed over to the successor of the cell phone.
◎
When you get a new au cell phone by changing the model,
purchasing an extra cell phone, etc., the “Keitai Guarantee
Service Plus” or “Keitai Guarantee Service Plus LTE” membership
for the old au cell phone is automatically canceled.
◎
Service contents are subject to change without notice.
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au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When malfunction
is suspected, or in case of theft or loss, contact an au shop or PiPit.
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After-Sales Service
If you are unsure about anything regarding after-sales service, contact
the following service counter.
Customer Service Center (service cancelation procedure in case
of loss or theft)
From a fixed-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without area code (toll free)
Business hours: 24 hours (7 days a week)
Keitai Guarantee Service Center (for loss, theft or damage)
From a fixed-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 to 21:00 (7 days a week)
Servicing requests online (24 hours)
* From the product, PCs and smartphones only
https://cs.kddi.com/support/n_login.html
•
Applications for servicing can be made via the Internet for
“damage”, “water seepage”, “theft”, or “loss”. Naturally-occurring
malfunction (power does not turn on, the screen is frozen, etc. due
to causes other than damage or water seepage) require consultation
by telephone.
•
Applications via the Internet require that you provide your e-mail
address.
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