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WARRANTY
Aquaglide has built its reputation for global excellence and become a leader in the outdoor water
sports industry by engineering and producing products that continually exceed our customer’s
expectations for quality and durability. Aquaglide warrants all of our products to be free from
defects in material or workmanship for a period of one (1) year from the date of purchase when
used in accordance with the products user manuals. The warranty applies only to Aquaglide
products purchased from Aquaglide directly or an authorized Aquaglide dealer and is valid for the
original purchaser only. Proof of purchase is required to verify eligibility. For consumers who are
covered by consumer protection laws or regulations in their country of purchase or, if different,
their country of residence, the benefits conferred by the one (1) year Limited Warranty offered by
Aquaglide are in addition to all rights and remedies conveyed by such consumer protection laws
and regulations including, but not limited to, these additional rights. To make a warranty claim
and for full details on our warranty policies and procedures globally, please contact our customer
service team and/or visit the support section of our website: aquaglide.com
This warranty is subject but not limited to the following limitations:
1. Warranty is valid only with dated proof of purchase in the form of the original invoice.
2. Aquaglide will at its sole discretion make the final warranty determination which may require
inspection and/or photos of the product and its serial number which clearly show defect(s).
In some cases, we may require the product be sent to another location of our choice, freight
prepaid.
3. If a product is deemed to be defective by Aquaglide, the warranty covers the repair or
replacement of the defective product only. Aquaglide will not be responsible for any costs,
losses, or damages incurred as a result of loss of use of product.
4. This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and
tear including, but not limited to, punctures, dragging the product over the ground, damage due
to excessive sun exposure or seam failure due to overinflation in the sun, damage caused by
improper handling and storage, damage caused by use in waves or shore break, and damage
caused by anything other than defects in materials and workmanship.
5. This warranty is voided if any unauthorized repair, change, or modification has been made to
any part of the equipment. Authorization for such must come in writing from Aquaglide.
6. The warranty for any repaired or replacement equipment is good from the date of the original
purchase only.
7. Any warranty claims must be accompanied by the original purchase receipt. The name of the
retailer and date of purchase must be clear and legible.
8. There are no warranties which extend beyond the warranty specified here and Aquaglide does
not authorize or endorse any extended warranty program.
Returns and Service Policy
Product can be returned only if a Return Authorization number (RA) is given by Aquaglide in
advance. The RA number must be on the outside of the package or it will not be accepted at
our warehouse. Freight on the returned product must be prepaid or it will not be accepted. If
the product is covered under warranty, it will be returned to the customer at the expense of
Aquaglide after repairs are made. If not, the customer will receive a quote for repair and/ or
replacement as well as any necessary cleaning and shipping charges. The customer will have
30 days to accept the quotation. At the end of 30 days, or upon refusal of the quote, Aquaglide
will return the product in the condition in which it was received at the customer’s expense. The
customer agrees to authorize Aquaglide to charge the customer’s credit card for any costs not
covered under the terms and conditions of the Aquaglide warranty.
