Aquacal TropiCal T170 Operation Manual Download Page 65

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MULTI-UNIT COMM FAULT

ISSUE

Secondary heat pump is not receiving a signal from the primary heat pump.

RESOLUTION

1. Confirm the primary heat pump is operating correctly. If, for example, no power is supplied to the primary

heat pump, an error will appear on the secondary heat pumps.

SMART COMM FAULT

ISSUE

Heat Pump is not receiving a signal from an external controller using a smart connection point.

RESOLUTION

1. Confirm a smart external controller is being used.

If unsure, contact installer of heat pump for more information. The heat pump may need to be
reconfigured to set external controller to "none".

2. If using a smart external controller, confirm the controller is correctly set to send signals to the heat pump.

See manuals or guides provided with the external controller.

VARIABLE DRIVE FAULT

ISSUE

A problem was detected in the variable speed compressor.

RESOLUTION

Deactivate heat pump at power disconnect.

Wait for two minutes for the capacitors to discharge.

Then reactivate heat pump's power at disconnect. If error reoccurs, call for service.

WATER PUMP COMM FAULT

ISSUE

The heat pump has lost communication with a connected water pump.

PLEASE NOTE:

The name of the water pump will be displayed for this fault. As an example, if the name
"CIRCULATION PUMP" was used when configuring the water pump as a piece of
equipment in the system, then the fault will display as "CIRCULATION PUMP
COMM FAULT".

RESOLUTION

A qualified service technician will need to confirm the water pump is working, properly connected, and
configured to the heat pump.

WATER TEMP SENSOR SHORT

WATER TEMP SENSOR OPEN

ISSUE

Shorted or open water sensor connected to "W/S" port on main control board.

RESOLUTION

A qualified technician should replace the water sensor.

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Summary of Contents for TropiCal T170

Page 1: ...R CHILLER Firmware Version 2 xxx Important Read this document before operating installing this product For additional product manuals and operation installation procedures please visit www AquaCal com LTM0930 REL D project rel 8 00 ...

Page 2: ......

Page 3: ...p 17 f 3 Delete a Group 18 1 8 g Configuring Schedules 18 g 1 Create a Schedule 19 g 2 Edit a Schedule 20 g 3 Delete a Schedule 21 1 8 h Schedule and Program Modes 23 1 9 External Equipment 27 1 9 a PoolSync 28 1 9 b Operating Heat Pump With an External Controller 29 1 9 c Operating Heat Pump With an External Flow Switch 29 1 9 d Operating Multiple Connected Heat Pumps 29 2 Maintenance 30 2 1 Wate...

Page 4: ...7 Initial Heating Recommendations 53 3 8 Initial Cooling Recommendations 54 3 9 Service Mode 54 3 10 Viewing System Information 55 4 Troubleshooting 56 4 1 Fault Codes 57 4 2 Issues and Resolutions 62 ii ...

Page 5: ...is deemed necessary please contact AquaCal See Contacting AquaCal AutoPilot Inc above SAFETY SIGNALS Throughout this document safety signals have been placed where particular attention is required DANGER Failure to heed the following will result in injury or death WARNING Failure to heed the following may result in injury or death NOTICE Failure to heed the following may result in damage to equipm...

Page 6: ...elderly should be supervised by a responsible adult l Prolonged immersion in water colder than normal body temperature may cause a condition known as Hypothermia The symptoms of Hypothermia include shivering although as hypothermia worsens shivering stops clumsiness or lack of coordination slurred speech or mumbling confusion and poor decision making drowsiness or low energy lack of concern about ...

Page 7: ...b Operating Heat Pump With an External Controller 29 1 9 c Operating Heat Pump With an External Flow Switch 29 1 9 d Operating Multiple Connected Heat Pumps 29 1 1 Display Door The display panel is located in a door compartment on the front of the heat pump This compartment is designed to protect the display against harsh weather It can also be padlocked for extra security l Press the bottom of th...

Page 8: ...laced the heat pump will need to be reset to factory defaults l After three minutes of inactivity the heat pump s sleep mode will activate See Wake Up Heat Pump on the previous page 1 4 Display Panel The following information outlines the operation for a standard installation Control Buttons will operate differently for custom installations such as when a heat pump is connected to an external cont...

Page 9: ...econds Enter the user menus for heat pump options Also used to exit from a menu Press and hold the MENU button to exit to the main status screen Used to increase temperature setpoint and navigate through menu options Used to decrease temperature setpoint and navigate through menu options Used to select the heat pump s operating mode Also used to edit or confirm options in a menu Indicator Lights I...

Page 10: ...controller Heat Pump is set to be controlled by an external controller Set to 75 F Maintaining Maintaining a water temperature set on the thermostat In this example the pool thermostat has been set to 75 F Set to 45 F Cooling Cooling water to point set on the thermostat In this example the pool thermostat has been set to 45 F Set to 75 F Heating Heating water to point set on the thermostat In this...

Page 11: ...tton to Select COOL THE WATER Use Mode Button to Select USE AUTO MODE Use Mode Button to Select DEACTIVATE UNIT Use Mode Button to Select 1 6 Set a desired temperature setpoint for the heat pump to activate Press the up or down arrow to set the desired temperature setpoint for the water l The heating indicator will illuminate when heating the water l The cooling indicator will illuminate when cool...

Page 12: ...s that can be set when running schedules l AUTO The default mode This allows schedules to run normally l AWAY This mode is generally used when the user is away on vacation and doesn t want to maintain a water temperature The heat pump will be deactivated while the rest of the schedules including filtration are allowed to continue l OFF This mode turns off all schedules The schedules resume when th...

Page 13: ...TO START 4 ARROWS TO MAXIMUM TIME TO OPERATE 5 ENTER TO ACTIVATE MENU TO EXIT PRESS HOLD TO STATUS On the status screen the group will show as active It will then display the time remaining before the group expires Stopping a Group Shortcut In this example a group called FILTRATION is deactivated before it s time expires Enter Shortcuts menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS...

Page 14: ...g 1 Create a Schedule 19 g 2 Edit a Schedule 20 g 3 Delete a Schedule 21 1 8 h Schedule and Program Modes 23 1 8 a Setting Date and Time The date and time are required in order to allow schedules to operate properly Set the heat pump s date and time using the following steps PLEASE NOTE If a PoolSync device is attached and in use the time and date will automatically be set and maintained Enter Sys...

Page 15: ...2 hour Enter System menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER 1 USE ARROWS TO MENU TIME FORMAT 2 ENTER TO EDIT 3 USE ARROWS TO CHANGE 4 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS Customize Date The date can be displayed as Day Month Year the default is Month Day Year Enter System menus then proceed IF UNIT IS ASLEEP SWIPE TO...

Page 16: ...the way the water temperature is displayed Either in Fahrenheit or Celsius In the following example the temperature units are changed from Fahrenheit to Celcius Enter System menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER 1 USE ARROWS TO TEMPERATURE UNITS 2 ENTER TO EDIT 3 USE ARROWS TO CHANGE 4 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO...

Page 17: ...t pump will require a program reset to regain access This reset may require additional configuration by the installer PLEASE NOTE A heat pump requesting an entry code is different than the control panel s sleep mode See Wake Up Heat Pump on page 3 for more information Enter System menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER 1 USE A...

Page 18: ...re proceeding to disable Use Entry Code IF UNIT IS ASLEEP SWIPE TO WAKE UP 1 USE ARROWS TO ENTER CODE 2 ENTER TO UNLOCK Disable User Lock A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER 3 USE ARROWS TO USER ENTRY CODE ENABLED 4 ENTER TO EDIT 5 ARROWS TO CHANGE 6 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS 1 Operation ...

Page 19: ...EXAMPLES OF GROUPS THAT CAN BE CREATED o A Custom Filtration Group o This group could be used if the user didn t want to regulate the temperature of the water the entire time the circulation pump is activated A custom group can be created that separates the amount of filtration time from the amount of time allowed for the heat pump to heat or cool the water The example below shows a FILTRATION gro...

Page 20: ...ROTECT OPTION 8 ENTER TO SAVE 9 PRESS BUTTON UNDER YES TO SAVE 10 PRESS ENTER TO ADD EQUIPMENT 11 USE ARROWS TO SELECT EQUIPMENT 12 ENTER TO SAVE 13 USE ARROWS TO SET RPM 14 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS The group is now ready to be activated using a shortcut or scheduled to activate at a certain time l See Using a Group Shortcut on page 9 l See Create a Schedule on page 19 1 Ope...

Page 21: ...us then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO GROUPS C PRESS ENTER 1 USE ARROWS TO FILTRATION GROUP 2 ENTER TO EDIT 3 USE ARROWS TO REMOVE EQUIPMENT 4 ENTER TO SELECT 5 USE ARROWS TO DEVICE TO REMOVE 6 ENTER TO SELECT 7 PRESS BUTTON UNDER YES TO CONFIRM 8 USE ARROWS TO ADD EQUIPMENT 9 ENTER TO SELECT 10 USE ARROWS TO DEVICE TO ADD 11 ENTER TO SELECT 12 USE ...

Page 22: ...WS TO GROUPS C PRESS ENTER 1 USE ARROWS TO DELETE GROUP 2 ENTER TO SELECT 3 USE ARROWS TO GROUP TO BE DELETED 4 ENTER TO SELECT 5 PRESS BUTTON UNDER YES TO CONFIRM MENU TO EXIT PRESS HOLD TO STATUS 1 8 g Configuring Schedules A schedule can be used to activate a group of devices at a specified time l See Configuring Groups on page 15 EXAMPLES IN THIS SECTION g 1 Create a Schedule 19 g 2 Edit a Sch...

Page 23: ...SLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SCHEDULES C PRESS ENTER 1 ARROWS TO GROUP TO SCHEDULE 2 ENTER TO EDIT 3 USE ARROWS TO THE PROGRAM TO SCHEDULE 1 4 4 ENTER TO EDIT 5 USE ARROWS TO EDIT DAYS 6 ENTER TO SAVE 7 USE ARROWS TO START TIME 8 ENTER TO EDIT 9 USE ARROWS TO CHANGE 10 ENTER TO SAVE 11 USE ARROWS TO END TIME 12 ENTER TO EDIT 13 USE ARROWS TO CHANGE 14 ENTER TO SAVE 1 ...

Page 24: ...State and Local guidelines in regards to satisfying code specified whole system turnover rates PLEASE NOTE This is not a recommended filtration schedule l What is shown is just an example of how to edit a schedule l The default schedule was initially created using one of the presets in the installer wizard Enter Schedules menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B ...

Page 25: ... TO CHANGE 16 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS g 3 Delete a Schedule Select the group and then the program to edit Use the clear option to remove the program s schedule In the following example the group FILTRATION has a schedule in PROGRAM 1 that will be cleared deleted Enter Schedules menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SCHEDUL...

Page 26: ...S ENTER 1 ARROWS TO SCHEDULED GROUP 2 ENTER TO EDIT 3 USE ARROWS TO PROGRAM TO EDIT 4 ENTER TO EDIT 5 USE ARROWS TO CLEAR 6 ENTER TO SELECT 7 SELECT YES TO CLEAR PROGRAM MENU TO EXIT PRESS HOLD TO STATUS 1 Operation ...

Page 27: ...e schedule mode is set to AUTO again Please note this will also halt any connected circulation pump activity This option is not meant for long term usage See Set Schedule Mode to OFF on page 25 PROGRAM MODE Description ON A group s scheduled programs are set to operate normally See Set Group Programs to ON on page 25 PAUSED A group s scheduled programs will be paused The programs will automaticall...

Page 28: ... TO STATUS Set Schedule Mode to AWAY Enter Shortcuts menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SHORTCUTS C PRESS ENTER 1 ARROWS TO SCHEDULE MODE 2 ENTER TO EDIT 3 ARROWS TO AWAY 4 ENTER TO SAVE 5 ARROWS AND ENTER TO SET END DATE MENU TO EXIT PRESS HOLD TO STATUS 1 Operation ...

Page 29: ...2 ENTER TO EDIT 3 ARROWS TO OFF 4 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS Set Group Programs to ON In the following example the Pool group s set of scheduled programs will be set from PAUSED back to ON Enter Schedules menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SCHEDULES C PRESS ENTER 1 ARROWS TO POOL GROUP 2 ENTER TO EDIT 1 Operation ...

Page 30: ...et of scheduled programs will be paused This will continue until the programs are set back to ON Enter Schedules menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SCHEDULES C PRESS ENTER 1 ARROWS TO POOL GROUP 2 ENTER TO EDIT 3 ARROWS TO PROGRAM MODE 4 ENTER TO EDIT 5 ARROWS TO PAUSED 6 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS 1 Operation ...

Page 31: ...IPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SCHEDULES C PRESS ENTER 1 ARROWS TO POOL GROUP 2 ENTER TO EDIT 3 ARROWS TO PROGRAM MODE 4 ENTER TO EDIT 5 ARROWS TO OFF 6 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS 1 9 External Equipment IN THIS SECTION 1 9 a PoolSync 28 1 9 b Operating Heat Pump With an External Controller 29 1 9 c Operating Heat Pump With an External Flow Switch 29 1 9 d O...

Page 32: ...onfirm the PoolSync has been set as an active external control device See Confirm PoolSync is set to operate below Confirm PoolSync is set to operate The heat pump has this device active by default In this example however the heat pump is reconfigured to use the PoolSync device instead of a prior configuration of a SMART external controller Enter Advanced menus then proceed IF UNIT IS ASLEEP SWIPE...

Page 33: ... been installed and enabled the heat pump will automatically switch from pool to spa temperature settings when there is flow through the external flow switch The Pool Spa button will be disabled when this device is configured in the system Confirm with the installer if an external flow switch has been installed on the system 1 9 d Operating Multiple Connected Heat Pumps Each heat pump will indicat...

Page 34: ...hing or acid washing a pool Use an installed bypass to route water away from the heat pump or deactivate the filter pump l To avoid damage to equipment monitor and maintain chemistry within recommended levels CHEMISTRY LEVEL CHART RESIDENTIAL CHEMICAL POOLS SPAS Chlorine 1 0 3 0 ppm 1 3 mg L 3 0 5 0 ppm 3 5 mg L Bromine 2 0 6 0 ppm 2 6 mg L 2 0 6 0 ppm 2 6 mg L Cyanuric Acid 30 50 ppm 30 50 mg L 3...

Page 35: ...nly l Do not spray water directly into the interior of the heat pump damage to components may result l Do not use chemicals on the display panel Cleaning 1 Wash cabinet using a low pressure water hose A high pressure water stream will cause damage to the aluminum fins of the heat pump This damage is not covered under the product warranty 2 While the heat pump is still wet use an approved cleaning ...

Page 36: ...G AGENTS Simoniz Wax Glo Coat Armor All Protectant Table 2 Polishing Agents The trademarks used in approved polishing agents are the property of their owners and are not related to AquaCal 2 3 Clearances l Proper air circulation is required for the heat pump to operate efficiently The following diagrams show the minimum clearances required for the proper operation of the heat pump l Avoid placing ...

Page 37: ... may result in damage to equipment l Water flow exceeding maximum flow rates will negatively affect the total pool filtration performance and may damage the heat pump This will not be covered under the equipment warranty MODEL HEAT EXCHANGER TYPE FLOW RATES MINIMUM MAXIMUM SQ120R Titanium ThermoLink 30 GPM 113 6 L min 70 GPM 265 L min SQ125 Titanium ThermoLink 30 GPM 113 6 L min 70 GPM 265 L min S...

Page 38: ...fficient water flow through the heat pump l The maximum static pressure or operating pressure is 50 psi 345 kPa These specifications relate to the heat pump only l Code specified whole system turnover rates must be satisfied 2 6 Planned Maintenance An annual inspection and maintenance program is strongly recommended starting no later than one year after installation of the heat pump In harsh envir...

Page 39: ...Orientation As Applicable 2 7 Freeze Protection When freeze protection is active water is circulated through designated group s plumbing circuits in 5 minute cycles The water circulation lowers the chances of water freezing in those circuits l Freeze protection will automatically activate when the air temperature falls below 37 F 3 C l When the air temperature rises to 43 F 6 C freeze protection w...

Page 40: ...U BUTTON B USE ARROWS TO GROUPS C PRESS ENTER 1 USE ARROWS TO GROUP TO EDIT 2 PRESS ENTER TO EDIT 3 ARROWS TO FREEZE PROTECT ENABLED 4 PRESS ENTER TO EDIT 5 USE ARROWS TO CHANGE TO ON MENU TO EXIT PRESS HOLD TO STATUS Adjusting Freeze Protection Options In the following example the time is adjusted to cycle water between circuits from 5 minutes to 10 minutes NOTICE Failure to heed the following ma...

Page 41: ...3 F 6 C l CYCLE TIME can be adjusted from 5 to 20 minutes Enter Advanced menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER D USE ARROWS TO ADVANCED E PRESS ENTER 1 USE ARROWS TO MENU FREEZE PROTECT 2 PRESS ENTER TO EDIT 3 USE ARROWS TO CYCLE TIME 4 PRESS ENTER TO EDIT 5 USE ARROWS TO EDIT 6 PRESS ENTER TO SAVE MENU TO EXIT PRESS HOLD TO ...

Page 42: ...of water through loose plumbing connections may result in damage to circulation pump pool and spa structures and other equipment Light Freeze Conditions A light freeze is when the ambient air temperature falls below 32 degrees Fahrenheit 0 C for less than 8 hours Typically during light freeze conditions circulating or moving water will not freeze Temporarily activate the filter pump for continuous...

Page 43: ...s Reconnect electrical power and set the operating mode on the heat pump Activate the filter pump Titanium ThermoLink Exchanger with no Drain No Drain 6 Disconnect the plumbing to the heat pump at connection unions removal is counter clockwise 7 Allow water to drain completely from the heat pump Expect to see a lot of water drain out at first and then a small amount to continue to drain out over a...

Page 44: ...to form a temporary seal 9 Push all water from the water circuit using compressed air no stronger than 50 psig 446 kPa The residual water should be forced out of the heat pump s water outlet Allow compressed air to blow into the heat pump inlet for at least 15 20 seconds after the water stops coming out 10 Repeat process on the outlet side of the heat pump 11 Partially reconnect plumbing connectio...

Page 45: ...s approximately six inches away from the heat pump PLEASE NOTE l The installation of temperature ports is required for all commercial applications l The installation of temperature ports is strongly recommended for residential installations n See Temperature Port Kit STK0096 on page 45 Temperature Port Shown with Probe 1 Adjust the thermostat to its lowest setting with the unit in heating mode 2 D...

Page 46: ...Q125 3 to 7 F 1 7 C to 3 9 C Titanium ThermoLink SQ145 3 to 7 F 1 7 C to 3 9 C Titanium ThermoLink SQ150VS 3 to 7 F 1 7 C to 3 9 C Titanium ThermoLink SQ166R 3 to 8 F 1 7 C to 4 4 C Titanium ThermoLink SQ225 4 to 9 F 2 2 C to 5 C Tube in Tube T035 1 to 4 F 5 C to 2 2 C Tube in Tube T055 2 to 5 F 1 1 C to 2 8 C Tube in Tube T075 3 to 7 F 1 7 C to 3 9 C Titanium ThermoLink T090 3 to 6 F 1 7 C to 3 3...

Page 47: ... alternative bypass valve system l This kit can be used to control excessive water flow through the heat pump It provides automatic flow adjustments for most applications Condensation Drain Kit STK0202 l Used when condensation water flow must be directed to a specific location Expansion Board Upgrade Kit STK0247 l This kit contains an upgrade board that will give the heat pump direct control of ac...

Page 48: ...and extend the swimming season l AquaCal recommends Lo Chlor Aqua Blanket Over Temperature Alarm Kit l This kit is an additional safety device It disables the heat pump if any malfunction occurs that allows the water temperature to surpass a safe level l This kit is strongly recommended for all spa applications n Single Phase Heat Pump STK0221 n Three Phase Heat Pump STK0222 Plumbing Unions l 2 In...

Page 49: ...ort installation components and a temperature probe 3 3 Clearances l Proper air circulation is required for the heat pump to operate efficiently The following diagrams show the minimum clearances required for the proper operation of the heat pump l Avoid placing objects near or on top of the heat pump This includes shrubbery and lawn furniture These objects will reduce performance and efficiency a...

Page 50: ...iciency mode scheduled or 24 hour will resume l See Turbo Boost on the facing page Efficiency Mode 24 Hour When using this mode the compressor increases to a higher rate of speed until the temperature set point is reached l The compressor speed will then lower to maintain that temperature set point This will continue as long as there is water flow l See Set Efficiency Mode to 24 Hour on the facing...

Page 51: ...ST 2 ENTER TO EDIT 3 USE ARROWS TO CHANGE 4 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS Set Efficiency Mode to 24 Hour Enter Advanced menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER D USE ARROWS TO ADVANCED E PRESS ENTER 1 USE ARROWS TO MENU EFFICIENCY MODE 2 ENTER TO EDIT 3 USE ARROWS TO CHANGE TO 24HR 3 Appendix ...

Page 52: ...ARROWS TO MENU EFFICIENCY MODE 2 ENTER TO EDIT 3 USE ARROWS TO CHANGE TO FILTRATION 4 ENTER TO SAVE MENU TO EXIT PRESS HOLD TO STATUS 3 5 Identifying Model Specifications 1 Find Data Plate The data plate is usually posted on the side of the equipment or the inside of the heat pump s access plate 2 Find the model number on the data plate The first letters and numbers indicate the model type 3 The c...

Page 53: ...Page 49 Data Plate Example Model Number Example 3 Appendix ...

Page 54: ...Page 50 3 6 Menu Trees 3 Appendix ...

Page 55: ...Page 51 3 Appendix ...

Page 56: ...Page 52 3 Appendix ...

Page 57: ...ecifications on page 48 1 Use the heat pump s POOL SPA button to select the POOL group 2 Select 48HR 48 hours for the SET TIME 3 Confirm the mode has been set to HEAT mode 4 Set the desired temperature HEAT SETPOINT for the water 5 If a circulation pump has been connected to the heat pump it will automatically activate 6 Activate Turbo Boost Mode if equipped 7 Use a pool cover or blanket to reduce...

Page 58: ...culation pump has been connected to the heat pump it will automatically activate 6 Activate Turbo Boost Mode if equipped 3 9 Service Mode The heat pump can be set into a service mode where all connected devices including the heat pump can be deactivated for servicing While in service mode connected devices equipment can be manually activated as needed Enter Shortcuts menus then proceed IF UNIT IS ...

Page 59: ...ter System menus then proceed IF UNIT IS ASLEEP SWIPE TO WAKE UP A PRESS MENU BUTTON B USE ARROWS TO SYSTEM C PRESS ENTER 1 USE ARROWS TO MENU INFORMATION 2 PRESS ENTER TO VIEW 3 USE ARROWS TO VIEW UNIT SERIAL NUMBER 4 USE ARROWS TO VIEW UNIT MODEL NUMBER 5 USE ARROWS TO VIEW FIRMWARE VERSION MENU TO EXIT PRESS HOLD TO STATUS 3 Appendix ...

Page 60: ...P COMM FAULT 61 WATER TEMP SENSOR SHORT or WATER TEMP SENSOR OPEN 61 Issues and resolutions Blank Display 62 Circulation Pump Won t Activate 62 Display Panel Not Responding 63 Displays DEFROSTING 63 Displays FREEZE PROTECTION ACTIVE 63 Displays NO SYSTEM FIRMWARE 63 Displays NO POOL SPA WATER FLOW 64 Displays SET TO SWITCH REMOTELY 64 Displays UNIT MODEL NUMBER 64 Heat Pump Not Running 65 Heat Pum...

Page 61: ...not be attempted by untrained or unqualified individuals l The heat pump contains refrigerant under high pressure Repairs to the refrigerant circuit must not be attempted by untrained or unqualified individuals Service must be performed only by qualified HVAC technicians Recover refrigerant before opening the system NOTICE Failure to heed the following may result in damage to equipment l Service b...

Page 62: ...he following troubleshooting Determine if an insufficient amount of water is being supplied to the equipment 1 Confirm the filter pump is on 2 If a multiple speed filter pump is being used run filter pump at a higher speed Do not exceed the maximum flow rate for the model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rates on page 33 l See Adjusting Water Flow Usin...

Page 63: ... 1 Deactivate then reactivate power to the heat pump to clear error 2 Troubleshoot the high pressure issue causing the error l See HIGH PRESSURE FAULT on the previous page HPC TEMP SYSTEM LOCKOUT ISSUE The heat pump s controller board is overheating RESOLUTION A qualified technician should be contacted to correct the issue 4 Troubleshooting ...

Page 64: ... being used run filter pump at a higher speed Do not exceed the maximum flow rate for the model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rates on page 33 l See Adjusting Water Flow Using ΔT Delta T on page 41 Heat and Cool Units Reversing Place heat pump in heating mode and perform the following troubleshooting 1 Check for proper fan operation If the fan is no...

Page 65: ...oller VARIABLE DRIVE FAULT ISSUE A problem was detected in the variable speed compressor RESOLUTION Deactivate heat pump at power disconnect Wait for two minutes for the capacitors to discharge Then reactivate heat pump s power at disconnect If error reoccurs call for service WATER PUMP COMM FAULT ISSUE The heat pump has lost communication with a connected water pump PLEASE NOTE The name of the wa...

Page 66: ...rformed only by qualified HVAC technicians Recover refrigerant before opening the system NOTICE Failure to heed the following may result in damage to equipment l Service by unauthorized personnel will void the factory warranty Please perform the following troubleshooting For further assistance please contact AquaCal See Contacting AquaCal AutoPilot Inc on page 1 Blank Display ISSUE The Heat Pump m...

Page 67: ... may appear as steam coming off the heat pump This is normal Displays FREEZE PROTECTION ACTIVE ISSUE The heat pump has sensed the air temperature has dropped below 37 F 0 C This is the default setpoint before the heat pump begins to circulate water to groups marked as needing freeze protection The heat pump will not heat water in these conditions See Freeze Protection on page 35 for more informati...

Page 68: ...plays SET TO SWITCH REMOTELY ISSUE If when pressing the Pool Spa button the display flashes the message SET TO SWITCH REMOTELY the heat pump is using a remote relay switch or a 3 wire controller RESOLUTION l The Pool and Spa thermostat automatically switch when using these modes l Operation manually will not be available when using these external devices No action is required Displays UNIT MODEL N...

Page 69: ...oller the heat pump may not be set correctly to accept the controller s signal l See Operating Heat Pump With an External Controller on page 29 Heat Pump s Tripping Breaker ISSUE The heat pump breaker s keeps tripping RESOLUTION 1 If AquaCal heat pumps have been connected using a multiple heat pump configuration the configuration may be incorrect Please confirm settings or contact installer of equ...

Page 70: ...ing into the pool 5 Confirm heat pump is transferring heat into the water l Measure the temperature of air discharge coming out of the heat pump fan If discharge air is between 8 to 10 F 4 4 to 5 6 C colder than the outside ambient air the heat pump is moving heat into the water 6 If an error code is displayed diagnose and correct cause of code l See Fault Codes on page 57 7 Confirm that the filte...

Page 71: ...moving heat out of the water 7 Confirm that the filter pump has a sufficient run time The heat pump will not run or cool the water without water flow l See Initial Cooling Recommendations on page 54 Ice Forming on the Heat Pump Ice Forming on the Heat Pump ISSUE When conditions are too cold for proper operation the heat pump will enter a defrost mode This prevents ice from building up on the evapo...

Page 72: ...nfirm the time is set correctly in the system See Setting Date and Time on page 10 Water Coming From Heat Pump ISSUE The water may be normal condensation produced as a by product of the heat pump s refrigeration process The heat pump can produce up to 8 to 10 gallons 30 to 38 liters of condensation per hour depending on the humidity of the ambient air Determine if the water is condensation or a po...

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