API AP-3580, Manual

Page: 14 / 24

14
TROUBLESHOOTING
METER TROUBLESHOOTING GUIDE
Problem Reason Solution
“No Disk, Test
Aborted”
No disk in chamber
Empty chamber
Place fi lled disk in chamber.
Use disk cover. Select OK.
Start test.
Insert
fi lled disk. Cover with
disk cover. Select OK. Start
test.
“No Disk Cover, Test
Aborted”
Disk cover was not used Use disk cover. Select OK.
Start test.
“Lid Open, Test
Aborted”
Lid opened Close lid. Select OK. Start test.
“Used Disk” Reacted disk in chamber Select “Continue” to go to
Test Results screen. Select
“Abort” to go to Testing
screen and run test with new
disk.
Meter Check Disk Meter Check Disk in
chamber instead of reagent
disk
Select “Continue” to go to
Test Results screen. Select
“Abort” to go to Testing
screen and run test with
reagent disk.
!
on Test History
screen
Meter is using the default
blank due to under fi lled disk
or air bubble.
Solution: Fill disk correctly (see
FILLING)
Range Error Raw data out of range Contact Support
Output Error Decreased light intensity.
Possibly dirty lens
Clean lens (see CLEANING).
Follow Range Check
Procedure. If error message
persists, contact Support.
Consistently
unexpected high
results for metals
Metals may actually be
present
Repeat test with distilled
water. If the results still show
that metals are present,
contact Support.
Alkalinity result of 0
ppm
Usually due to an under fi lled
disk.
Review the disk fi lling
procedures and test again.
If problem persists, contact
Support.
Low Nitrate or
Nitrate-N results
Recent treatment with
chlorine neutralizer
containing sodium
thiosulfate interferes with
test reaction
Retest in 2 – 3 days
Unexpected results Dirty disk cover Gently clean disk cover
apertures with pipe cleaner
or lint free cloth.
Disk type is not an
option in Disk Series
Software or meter fi rmware
is out of date.
Update WaterLink Connect
at softwarecenter.lamotte.
com