11
Under no circumstances is a Debit Card Transaction to be processed as a Manual
Transaction where the card’s magnetic stripe is damaged or is unable to be read by
the Electronic Terminal. If this occurs please seek an alternative payment method from
the cardholder.
Before manually processing any other debit Transactions, you must swipe the
cardholder’s card through the terminal to check if the failure has been rectified.
NOTE:
The correct Paper Voucher should be used for the type of card being used and account being
accessed. Please ensure you are using the correct Vouchers before processing the Manual Transaction
(for more information, please refer to section 15.1)
Authorisation must be obtained for all Transactions over your Authorised Floor Limit.
(For more information on Authorised Floor Limits refer to section 1.4)
A Manual Debit Card Voucher is NOT to be prepared when the terminal error message
indicates:
• Card damage
• Card error refer
• Card not accepted
• Invalid expiry date.
Another form of payment should be requested in this case.
Summary of Contents for multiPos
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