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13. Processing a Refund Transaction
Refunds are easy to process if a customer returns goods purchased from you.
A Refund should only be processed to the same card that was used in the original
sales Transaction. Refund is only available if this Transaction type has been enabled
on the terminal otherwise the option will not appear on the display.
NOTE:
If a Refund Transaction is performed on an international card, please advise the cardholder
that the refund amount displayed on their statement may vary from the purchase amount due to the
changes in currency exchange rates. For more information on processing international card payments,
please refer to the ‘Customer Preferred Currency’ section 17.3.
How to Process a Cheque or Savings Refund Transaction
Perform card security checks then press ENTER.
Scroll through to ANZ EftPOS screen by pressing
ENTER and then select RFND by pressing the CR
soft-function key.
Swipe your multiPOS and EftPOS Merchant Card
(refer to section 3 for more information).
Key in the refund amount then press ENTER.
Verify the amount is correct and accept by pressing
ENTER.
Swipe or insert the cardholder’s card. (Magnetic
Stripe cards are to be swiped through the Magnetic
Stripe Card Reader whereas Chip Cards are to be
inserted and left in the Chip Card Reader.)
Select CHQ for cheque account or SAV for
savings account.
The selected account is displayed.
ANZ EftPOS
PUR
CASH
RFND
SWIPE
MERCHANT CARD
01/01/2005 12:08
SWIPE OR
INSERT
CARD
SELECT ACCOUNT
CHQ
SAV
CR
SWIPE OR
INSERT CARD
REFUND AMOUNT
$600.00?
TOTAL AMOUNT
CHEQUE ACCOUNT
Summary of Contents for multiPos
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