9
Issue
Reason
Solution
Indicator light
doesn’t work, jug
doesn’t work
Plug is not inserted
properly.
Re
-
insert
Jug and power base has
poor contact
Remove and refit the jug
No power in the base
Check the electric circuit
Component failure
Contact the customer Service
team
Indicator light is
on but appliance
stops shortly after
starting
Contents are already
heated.
Carefully check the milk
temperature
Jug temperature is too
high following use
Rinse cold water inside the jug
to reduce temperature
Motor doesn’t
work
Drive mechanism is stuck
due to lack of cleaning
Clean and move the shaft
sleeve of motor by hand to
loosen it
Component failure
Contact the customer Service
team
No heating
Machine damage
Contact the customer Service
team
Burnt or tainted
milk
Volume of milk is too
small.
Fill at least to the minimum
level indicated
Jug reused without
cleaning
Clean the jug after every use
Troubleshooting
