APPH6000 User Manual V1.0 2010
- | Maintenance and Warranty Information
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When you call, be sure to have the following information available:
Model number.
Serial number.
Full description of the failure condition.
Note: Model and serial number can be found on the rear of the APPH6000 unit, next to the
power plug.
You will get a Return Mechandise Authorization (RMA) number from AnaPico, please put it on
the outside of the package.
Instruments that are eligible for in-warranty repair will be returned prepaid to the customer.
For all other situations the customer is responsible for all shipping charges. An evaluation fee
may be charged for processing units that are found to have no functional or performance
defects.
For out of warranty instruments, AnaPico will provide an estimate for the cost of repair.
Customer approval of the charges will be required before repairs can be made. For units
deemed to be beyond repair, or in situations where the customer declines to authorize repair,
an evaluation charge may be assessed by AnaPico.
