SWT Troubleshooting
95
Metreau Keypads Instruction Manual
No Keypad Activity
You are not getting power and command connectivity to the zone. The following are some of the possible causes:
Verify that the AxLink address is set to
0
(zero).
Zone connectors at the Controller are not secure.
Connector in the wall at keypad to Controller is not secure.
Wiring and connection directions not followed. Make certain the center two wires (DATA and GROUND) are in the same
orientation at the Controller and the keypad.
Connectors on keypad from Controller and speakers are reversed.
Keypad not recognized by system. Restart system.
Keypad Lights, No Sound
Power and command connectivity are getting to the zone. Check other zones and select each source to determine if this is specific
to the source or the room in general. If the problem is in a particular room then there may be an issue with cabling to the speakers
or it may be the keypad itself. If you get similar results for a particular source in multiple zones then there may be an issue with the
source equipment and you should check to see that the selected source is ‘playing’. If every other zone is OK, check to make sure
cables to the speakers are secure and that you have tried to increase the volume level in the zone.
