Appendix A – System Error Codes
18
CP-10 Instruction Manual
Troubleshooting
Error codes can appear either on the control panel or in a terminal emulation program, such as
HyperTerminal.
When you are using a control panel, one of the most common troubleshooting strategies is to resend the
command to see if the error was simply a timeout error.
When you are using BCS (Basic Control Structure) commands, one common troubleshooting strategy is
to enter the command again. Often the command has simply been entered incorrectly (e.g., omitting an
output in a Change command). In other cases, the command has specified a value that is not valid
(e.g., entering a decibel value in an adjust volume command that is outside the volume range for the
audio board).
Technical Support
Before contacting technical support with a question, please consult this manual. If you still have
questions, contact your AMX representative or technical support. Have your system’s serial number
ready. The system’s serial number is normally located on the rear of the enclosure; if not, remove the left
expansion plate above the power receptacle and look inside the enclosure to the left. For remote control
panels, look on the rear of the panel in the lower right corner.
We recommend recording your system’s serial number in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
