AMT Datasouth Documax 5380 Page 47 User Manual Download

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Documax 5380 User’s Manual

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A.2 Problems and Solutions

）

Print head overheating

Phenomenon: The

ONLINE LED

blinks, print head traverse automatically but nothing is printed.

Cause: The print head is overheated.
Solutions: Wait patiently, the printer would resume to work after the print head temperature

decreases.

）

Paper select lever error

Phenomenon: The

ONLINE LED

blinks.

Cause: The paper select lever is in wrong position when paper in.
Solutions: Remove the paper select lever to the correct position.

）

Home position sensor error

Phenomenon: The printer beeps and the

ONLINE LED

blinks.

Cause: The home position sensor error.
Solutions: Turn off the power and turn it on again.

）

Paper out or paper jam

Phenomenon: The

ONLINE LED

blinks.

Cause: The printer is out of paper or jamming.
Solutions: Load paper or remove the jammed paper.

Summary of Contents for Documax 5380

Page 1: ...User s Manual Documax 5380 Printer ...

Page 2: ...mes are the registered trademarks or commodity names of the corporation EPSON and ESC PK2 are the registered trademarks of Seiko Epson Corporation OKI and OKI 5530SC are the registered trademarks of OKI Data Corporation Windows is a registered trademark of Microsoft Corporation ...

Page 3: ...ld never be placed near or over a radiator or heat origin and should avoid of direct sunshine 9 Do not locate this product where the cord would be walked on When the cord or the plug is mangled please stop using and get a new one replaced Make sure the old one is far away from the printer so it can avoid someone who does not know the inside story getting damage 10 Do not use in locations subject t...

Page 4: ...ned by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technici...

Page 5: ...terface 8 2 8 Connecting to the Power Cord 9 2 9 Installing Driver 9 2 10 Ethernet Settings 12 2 10 1 Connecting Printer 12 2 10 2 Setting IP Address 12 2 10 3 Installing Printer Network Driver 15 Chapter 3 Loading Paper 22 3 1 Paper Thickness Adjustment 22 3 2 Loading Cut Sheet Paper 22 3 2 1 Setting Cut Sheet Printing Mode 22 3 2 2 Loading Cut Sheet Paper 22 3 3 Using Tractor Paper 24 3 3 1 Load...

Page 6: ...Problems and Solutions 41 Appendix B Specification 42 B 1 General Specification 42 B 2 Paper Specifications 44 B 3 Printable Area 44 B 3 1 Printable area of Cut Sheet and Post Card 44 B 3 2 Printable Area of Tractor Paper 45 B 4 Interface Specification 45 B 4 1 Parallel Interface 45 B 4 2 Ethernet Interface 46 B 4 3 USB Interface 46 B 4 4 Serial Interface 47 ...

Page 7: ...ations after printing This zero tear off capability helps eliminate paper wastage z Paper Eject Function This function allows users pressing the facility function button on the control panel to eject the cut sheet or tractor paper from the printer z High Resolution Graphics A maximum resolution of 360 360 DPI enables the printer to produce fine sharp graphics z Emulation The printer supports the O...

Page 8: ...etting methods is in compress relationship z Optional of Automatic Paper edge Detection Any Position Paper feed Printing User can choose automatic paper edge detection any position paper feed printing optionally Here printer can detect the borderline of both sides automatically in order to ensure all the printing content is within the printable area Also it supports to feed the paper in any positi...

Page 9: ...ar off the fiber tape around the printer cover as shown in Figure 2 2 2 Save all the original packing materials so that they can be used when transporting the printer 2 3 Parts Identification Figures 2 3 and 2 4 highlight the main components of the printer Figure 2 2 Tearing off the fiber tape Fiber tape Fiber tape Figure 2 1 Packing list Printer Driver CD Including user s manual and driver Paper ...

Page 10: ...d on the carriage as it operates z The place is overheating or humidity z The place is shaking 3 Do not install the printer where it may be subjected to z Where there is excessive dust z Where it may be splattered with oil or metallic dust z Where it may be exposed to direct sunlight z Where it may be accidentally splashed with water Figure 2 3 Main parts of printer front view Figure 2 4 Main part...

Page 11: ...Figure 2 6 shown open the window aim the A B C at the printer responding A B C slots and then press to fasten it Figure 2 6 Installing the paper rack Figure 2 5 Printer placement Paper rack Window Appro 130cm Floor Wall Above 60 cm Appro 10cm Appro 10cm Appro 130cm Appro 30cm Appro 60cm Placement space 70cm ...

Page 12: ... has just been recently used as the print head may be hot 5 Pull out the paper guide and turn it upwards 6 Take out the ribbon cartridge hold the ribbon cartridge with the ribbon knob facing upwards Turn the ribbon knob in the direction of the arrow to remove any slack from the ribbon so it is easier to install 7 As Figure 2 9 shown hold both sides of the ribbon cartridge aim the buckles of the ri...

Page 13: ...l JMR125 ribbon cartridge only Manufacturer will not honor warranty when using unauthorized ribbon cartridge 2 7 Connecting the Printer to Your Computer Your printer contains parallel interface USB interface Ethernet interface or serial interface According to the specific interface standard Connect the printer to your computer with the correct cable As Figure 2 10 2 11 2 12 and 2 13 shown Note Bef...

Page 14: ...ace As Figure 2 12 shown Note Don t impact the USB cable after connecting it 2 7 4 Connecting to the Serial Interface 1 Turn off both the computer and the printer Plug the serial cable connector securely into the printer s serial interface Squeeze the wire clips together until they lock in place on both side of the connector As shown in Figure 2 13 2 Plug the other end of the cable into the comput...

Page 15: ...power switch Caution 1 If the rated voltage doesn t match the outlet voltage contact your dealer for assistance Do not plug in the power cord 2 Use the electrical outlet connecting the ground properly 2 9 Installing Driver Please use the cable to connect computer with printer then turn on the computer and the printer put the driver CD into the CD ROM Install driver by the following way Auto instal...

Page 16: ...ded Printer Port click Next 4 A window of Install Printer Software pops up click Have Disk click Next 5 A window of Install From Disk pops up Please according to the operating system environment such as Windows XP operating system you should select the path as follow CD ROM Driver WIN2000 XP Vista Win7 click Open then click OK to return to the window of Install Printer Software select the respecti...

Page 17: ... steps 1 Connect an USB cable and turn on the printer 2 After the computer find out new hardware and finish searching a window of Add New Hardware Wizard pops up click Next 3 A window of Add New Hardware Wizard Windows operation pops up choose Search the best driver for the device recommended and click Next 4 A window of Search for new drivers pops up check Specify a location click Browse select t...

Page 18: ... the PC which connects the printer in the same LAN The figure of the software is shown as follows 2 Search printer Click Search button in the main interface the dialog box appearing will begin searching automatically and show appearance listing a printer in the main interface if found The time is counting down in the progress bar 10s in total and the search will finish as soon as the time is over ...

Page 19: ...wall please close it temporarily open again after finishing searching and setting a printer completely 3 Setting printer s IP address The printer s information is listed in the main interface the left side of which is the model and description and the right are the IP address and MAC address What s more the assign mode dynamic static is noted behind the IP address 1 Correlative description for IP ...

Page 20: ...tion to be modified black frame appears click Assign IP button Set the IP in the dialog box appearing Check the Use DHCP if need to assign dynamic address the settings above will be disabled automatically Please make sure there is a DHCP server in the network or the printer can not receive an effective IP address When to specify static address uncheck Use DHCP and fill in IP address Subnet Mask an...

Page 21: ... printer network driver 1 Click Start Settings Select Printers 2 Click Add printer then a window of Add Printer Wizard pops up click next then please read the select guide carefully Such as select Local or Network Printer then click next 3 A window of Select the Printer port pops up select a port you want your printer to use For example select Create a new port select Standard TCP IP Port in the p...

Page 22: ...dditional Port Information Required pops up select Custom in the Device Type then click Settings 7 A window of Port Settings pops up Affirm that Port name and Printer name or IP address are correct Protocol is RAW and Port Number is 9100 click OK ...

Page 23: ...river WIN2000 XP Vista Win7 click open then click OK then return to the window install printer software select the corresponding model click next 12 Follow the direct click next gradually till the installation is finish At this time printer network driver is installed completely 2 Upgrade install printer network driver setting driver s network port If PC has installed the printer s driver set driv...

Page 24: ...t 6 A window of Add a port pops up import the IP address reported by the Setting printer s IP address in the Printer name or IP address column Take IP address 192 168 0 240 for example Port name is created automatically after finishing filling in IP address Click Next 7 A window of Additional Port Information Required pops up select Custom in the Device Type then click settings ...

Page 25: ...Documax 5380 User s Manual 19 8 A window of Port Settings pops up Affirm that Port name and Printer name or IP address are correct Protocol is RAW and Port Number is 9100 click OK ...

Page 26: ...ick Next 10 A window of Completing the Add Standard TCP IP Printer Port Wizard pops up click Finish 11 Return to Printer Ports click Close 12 Return to Properties make sure the network port is selected click Apply and then click Close Thus printer s network port setting is finished ...

Page 27: ...Documax 5380 User s Manual 21 ...

Page 28: ... Figure 3 1 shown 3 2 Loading Cut Sheet Paper 3 2 1 Setting Cut Sheet Printing Mode z Set paper select lever at the position of cut sheet printing mode as shown in Figure 3 2 Caution When switching the paper type to print please pull the paper select lever to the end and ensure the paper select lever is at the position of cut sheet printing mode 3 2 2 Loading Cut Sheet Paper 1 Turn on the printer ...

Page 29: ...in Figure 3 5 the paper is fed into the printer automatically Figure 3 3 Adjusting the paper guider Figure 3 5 Loading cut sheet Small extension tab NOTE If the printer is set the LOADING at Menu Setup Mode as PUSH KEY the printer will not feed the paper automatically to printing position when paper is in But pressing LOAD EJECT key can feed the paper to printing position See details about changin...

Page 30: ... lever at the position of tractor paper Suggestion Move the paper guider to the leftmost of the paper rack for fear not to affect the tractor paper feeding 3 Loosen the left and right tractor locks As shown in Figure 3 8 4 Move the tractor left lock to the proper position in the left denotes the transverse printing home position Press down the tractor left lock to lock the left tractor Then move t...

Page 31: ... paper on the sprocket pins As Figure 3 11 shown 7 Close the sprocket covers and adjust the right tractor to ensure the paper is flat Then press down the lock lever As Figure 3 12 shown Figure 3 10 Adjusting the paper guide slider Figure 3 9 Adjusting the tractor position Figure 3 11 Placing the paper on the tractor Sprocket covers Paper guide slider ...

Page 32: ... Paper can be torn off along the window edge As Figure 3 13 shown If the printer default setting is changed the function of feeding paper to tear off position is closed After finish printing press ONLINE key can feed the paper to tear off position Before tearing off tractor paper if the margin doesn t aim at the window edge please adjust the tear off position Please refer to Tear off Adjustment Mo...

Page 33: ...on press LOAD EJECT key when offline the printer will be fed to the printing home position The printer now being in the online mode You need to change it into the offline mode again then press LOAD EJECT key paper will be fed to the tear position Press it one more time paper will again back to the ready position repetition In online mode hold on pressing LOAD EJECT key for about 3 seconds the prin...

Page 34: ...per to printing position In the ONLINE mode press the LOAD EJECT key and LF FF key for about 3 seconds at the same time ONLINE LED and COPY LED blinks alternately which denotes the printer enters the top of form adjustment mode When the black mark function is ON left black mark or right black mark the current adjustment mode is black mark position adjustment mode enter Step A When the black mark f...

Page 35: ...link alternately Use the LOAD EJECT and LF FF keys to alter the tear off setting The maximum removable size of tear off position is based on the default zero position LOAD EJECT Press the LOAD EJECT key to adjust the distance in 1 60 inch increments You can maximum increase to 100 60 inch LF FF Press the LF FF key to adjust the distance in 1 60 inch decrements You can maximum decrease to 40 60 inc...

Page 36: ... according to the following steps 1 Turn the printer off 2 If using the tractor paper please fix the tractor paper properly 3 Hold down both the LOAD EJECT and LF FF key at the same time Turn the printer on The printer automatically loads paper and prints the current settings An example print out is shown in Figure 4 2 Caution 1 The items printed in shadow are the current settings If the initializ...

Page 37: ...T ITALICS LINE SPACING 8 LPI FORM LENGTH 3 INCH 11 3 INCH 3 5 INCH 4 INCH 5 INCH 5 5 INCH 6 INCH 7 INCH LETTER 12 INCH 14 INCH FORM LOCK ON PAGE SKIP ON COMPRESS PRT AUTO 75 66 50 LEFT MARGIN 1 10 INCH 2 10 INCH 3 10 INCH 4 10 INCH 5 10 INGH BLACK MARK LEFT MARK RIGHT MAR PRINT DIR BI DIR UNI DIR HIGH DENSITY ON QUIET MODE ON AUTO LF ON LOADING PUSH KEY 0 5 SEC 2 0 SEC EJECT REAR PIN SWITCH ON MAR...

Page 38: ...he print head will stop at the default setting 3 Using the following keys to modify the Bill type and speed setting LOAD EJECT Select the menu option or menu setting value LF FF Enter into submenu or confirm menu setting value Note Newly setting option will be shown in FILLED ONLINE Return to upper menu Hold on pressing ONLINE key will return to main menu directly and save the setting 4 Give up th...

Page 39: ... turned on the printer should be in normal working condition as well 2 Click Start Settings Printers 3 Right click Documax 5380 select Properties 4 Click Printer settings in the property page 5 Printer settings are classified into three levels the first level is the normal items the second level is maintenance items and the third level is non driver settings Items shown in Printer Settings are nor...

Page 40: ...Documax 5380 User s Manual 34 ...

Page 41: ...the current setting The current settings of the printer will be loaded automatically when opening each parameters settings window If the printer doesn t online or use the wrong port the current settings will be blank therefore please make sure the printer is in ONLINE mode and the printer should connect the computer with the correct port ...

Page 42: ...on and control buttons After selecting the corresponding parameter click Set the printer will change the setting at the moment it receives the change command Click Cancel to return to the upper window Click Default can show the default setting of this item 8 If you need to change multi items please refer the upper steps to modify them one by one 9 After finishing setting click OK to exit the Prope...

Page 43: ...a with page length instruction printer would give priority to print data instruction FORM LOCK After selecting this function on printer would lock the page length setting Printer feeds to next page according to the current setting parameter and would not affected by the page length instruction of the print data PAGE SKIP After selecting this function on printer would leave one inch 25 4mm margin a...

Page 44: ...ify the serial data transfer stop bit PROTOCOL Specify the protocol of printer serial data transfer as software control XON XOFF or hardware control DTR Select the broken pin Printer would automatically replace it with other pin to print 4 7 Using the Self Test Functions Pin Test Press the ONLINE key and LOAD EJECT key while turning on the printer It will run the Pin Test when paper is in Contrari...

Page 45: ...h press this key the even line will move right with one step The adjusted value is decrease 4 Press the ONLINE key to select the setting and the printer will print the setting If the printout result accords with your request press ONLINE key to enter to the Speed Alignment Adjustment If the printout result is not what you want just adjust it according to step 3 5 Restart the printer and exit the a...

Page 46: ... the dust with soft cloth first and then add proper lube 180 lube of NYE Company is recommended move print head back and forth to make lube scattered Cleaning the photoelectric sensor part As the paper feed sensor use a correlation photoelectric sensor You should clean the parts periodically Clean the photoelectric sensor s protect shield every three months Note 1 Turn off printer and pull out the...

Page 47: ...2 Paper select lever error Phenomenon The ONLINE LED blinks Cause The paper select lever is in wrong position when paper in Solutions Remove the paper select lever to the correct position 3 Home position sensor error Phenomenon The printer beeps and the ONLINE LED blinks Cause The home position sensor error Solutions Turn off the power and turn it on again 4 Paper out or paper jam Phenomenon The O...

Page 48: ...r would automatically change the ASCII font to Draft when printing ASCII characters Bar code EAN 13 EAN 8 Interleaved 2 of 5 Matrix 2 of 5 Industrial 2 of 5 Code 39 Code 128 B Code 128 C NW 7 Character pitch ASCII 10 CPI 12 CPI 15 CPI proportional Line space 1 6 inch 1 8 inch programmable in 1 360 inch increments Paper feeding speed Max 101 6mm sec Cut sheet 4 23 0 5 mm Paper feed one line Tractor...

Page 49: ...on Automatic document border detection Black mark detection Full slot position paper loading and printing feeding width 148mm Compress set Support graph and character printing Especial functions Pin Break Compensation Pin Rotation Replacement Automatic Emulation Match Online Parameter Setting Physical dimensions 370 width 303 depth 168 height mm Weight Approx 4 8 Kg Temperature 5 35 Operating envi...

Page 50: ...eet 40 64 g m2 Type Single sheet Multilayer sheet Sticky label Mount width 80 254 mm Size Minimum label 63 5 mm 23 8 mm Mount 0 07 0 09 mm Thickness Total thickness 0 16 0 19 mm Weight 64 g m2 B 3 Printable Area Note 1 For assurance of the print quality please insure print contents all are in printable area 2 If print contents to outrun the printable area it may cause the print head to break needl...

Page 51: ...ard Centronics IEEE1284 NIBBLE parallel interface connector is DB 36 pin type connector Its pin numbers are as Figure B 3 shown The parallel interface has the following characteristics Data format 8 bit Synchronization STROBE pulse Handshaking BUSY and ACKNLG signals Signal level TTL compatible Connector Pin Assignments Signal Pin No Return Line Pin No Signal Name Signal Direction 1 19 STROBE Prin...

Page 52: ...SIGNAL GND Printer Host 34 NC Printer Host 35 PULLED UP 5V Printer Host 36 SELECT IN Printer Host B 4 2 Ethernet Interface 10 100 Base T Ethernet interface can connect to 10 100M Ethernet B 4 3 USB Interface USB 2 0 Full Speed The following table provides the standardized contact terminating assignments for Series A and Series B connectors Ordinal number Name Color 1 VBUS Red 2 D White 3 D Green 4...

Page 53: ...ion is shown as table B 2 Table B 2 RS 232 serial pin description Pin Signal Name Direction 1 FG Frame Ground 2 TXD Transmit Data OUT 3 RXD Receive Data IN 4 RTS Request to Send OUT 5 CTS Clear to send IN 6 DSR Data set ready IN 7 GND Ground 8 DCD Data carrier Detect IN 20 DTR Data terminal ready OUT Signal description The practically used pin number Input signal RXD and DSR Output signal TXD and ...

Page 54: ...ng conditions z The printer is offline z The data buffer area of the printer is smaller than limited value z The printer has error X ON X OFF Protocol Send the X ON 11H code to the HOST from the printer through TXD which indicates the printer is FREE and can receive data from HOST In the situation of the printer buffer area is larger than limited value the below two conditions can make the printer...

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