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User’s Guide

5-8 Troubleshooting and Maintenance

5.3 Printer Diagnostics

Printer Diagnostics

The following printer diagnostics are available to aid in troubleshooting printer malfunctions.
They are accessed while in the Setup Mode under Menu 9: Diagnostics. To initiate these
diagnostics, perform Steps 1-5

.

1.

Open the Keypad Door to access Setup Menu.

2.

Press Next Menu key until the display appears as shown.

3.

Press Feature

▼

key until display indicates name of diagnostic to be performed. For

example:

4.

Press Enter key to start the selected test. LCD display alternate as follows:

5.

Press Enter key to stop, or close the Keypad Door.

NOTE

Paper must be loaded prior to performing
printer diagnostics.

M9 DIAGNOSTICS

Run Self Test

Diagnostics

‘Enter’ To Stop

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Summary of Contents for documax 3300

Page 1: ...DOCUMAX 3300 SERIES User s Guide Part No 104431 Rev G...

Page 2: ...Forms Handling Features and Profiles Troubleshooting and Maintenance Specifications Default Tables System Administration Features ASCII Conversion Charts ASCII Characters Sets Escape Sequence Quick R...

Page 3: ...Tractor and Friction Feed for Cut Sheet with Top Pinch Rollers Some of the procedures in this guide contain special notices that highlight important information NOTES Indicate information that you sh...

Page 4: ...igned to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and...

Page 5: ...les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le Brouillage Radio lectrique dict par le Minist re des Communications canadien Ob gesetzliche Bestimmu...

Page 6: ...schrift des Herstellers Importeurs Diese Anzeige kann bei Ger ten die der EN 55014 bzw 55015 entsprechen entfallen WARNING Any alteration or modification to this equipment may cause non compliance to...

Page 7: ...he operator must disconnect the printer from the A C power supply before performing any corrective action procedure that requires reaching into the printer WARNUNG Die Stromzufuhr zum Drucker mu unter...

Page 8: ...ificaciones llievados a cabo en esta unidad no aprobados explicitamente por la parte responsable de cumplir con el regiamento podr an invalidar la autoridad del usuario para utilizar el equipo ATTENTI...

Page 9: ...TENTION La t te d impression chauffe pendant l usage Attendre que la t te d impression soit froide avant de la manipuler WARNING Connecting this equipment to an ungrounded power receptacle can result...

Page 10: ...o en su interior para cualquier labor de limpieza o mantenimiento ATTENTION S assurer que l imprimante soit d branch e de la source d alimentation C A avant de r aliser des t ches de nettoyage ou d en...

Page 11: ...1 2 2 Ready LED 2 2 2 3 On Off Line Key Function 2 3 2 4 LCD Display 2 6 Chapter 3 Forms Handling 3 1 Recommended Types and Sizes 3 1 3 2 Paper Paths 3 2 3 3 Load Forms 3 3 3 4 Top of Form Adjustment...

Page 12: ...Functions 4 4 4 4 LCD Display 4 6 4 5 Profile Feature Listing 4 7 4 6 Changing Features in a Profile 4 8 4 7 User Programmable Features 4 11 Chapter 5 Troubleshooting and Maintenance 5 1 Scheduled Mai...

Page 13: ...ock and Vibration A 7 A 12 Environmental A 7 A 13 Compliances A 8 Appendix B Interface Specifications B 1 Parallel Interface B 1 B 2 Parallel Interface Enable Disable B 6 B 3 RS 232 Serial Interface B...

Page 14: ...bol Set F 4 F 4 IBM Code Page 850 Symbol Set F 6 F 5 Epson Italic Symbol Set F 8 F 6 Epson Graphics Symbol Set F 10 F 7 Epson Italic Graphics Symbol Set F 12 F 8 DEC Supplemental Symbol Set F 14 F 9 N...

Page 15: ...imum forms handling Nine wire ballistic printhead and flat metal print platen to assure legibility on every copy Demand document printing Automatic Form Thickness adjustment Forms parking and reloadin...

Page 16: ...ower cord 3 Turn printer on 4 Position left tractor with Alignment mark on printer Position front paper guides and rear paper supports equally across the width of the form Load 8 paper into tractors F...

Page 17: ...y Self Test 12 Press the Enter Key When the Enter Key is pressed the self test will begin printing The self test may be stopped by closing the Keypad Door or pressing the Enter Key CAUTION IMPROPER MA...

Page 18: ...ssory Kit User s Manual Warranty Card If any items are missing please contact your distributor Save the shipping carton and all packing materials These items will be needed in the event the printer mu...

Page 19: ...ter 2 Allow 6 inches to the right of the printer for access to the Form Thickness Adjustment knob 3 For continuous printing and accumulation of forms allow sufficient room behind the printer for cable...

Page 20: ...on access cover Dual tractor path straight and 45 with top roller set and sound reduction access cover Straight tractor path and cut sheet Friction Feed path with top roller set and sound reduction ac...

Page 21: ...User s Guide Keypad Configuration 1 7 Figure 1 1 External Printer Parts Dual Path and Sound Reduction Access Cover Sheet 2 of 2...

Page 22: ...User s Guide 1 8 Keypad Configuration NOTE Keypad assembly is not shown in order to identify the printhead Figure 1 2 Internal Printer Parts Standard Model Sheet 1 of 2...

Page 23: ...User s Guide Keypad Configuration 1 9 NOTE Keypad assembly is not shown in order to identify the printhead Figure 1 2 Internal Printer Parts w Top Roller Option Sheet 2 of 2...

Page 24: ...User s Guide 1 10 Keypad Configuration Figure 1 3 Back Printer Parts...

Page 25: ...rounded AC outlet The voltage of the AC power receptacle must match the voltage rating on the power cord receptacle label A grounded outlet must be used Plugging the printer into an ungrounded outlet...

Page 26: ...User s Guide 1 12 Keypad Configuration Figure 1 4 Install Power Cord...

Page 27: ...without the cartridge installed The following procedure is written for both initial installation and ribbon replacement 1 Press the On Off Line key to display off line status 2 Open top access cover a...

Page 28: ...User s Guide 1 14 Keypad Configuration Figure 1 5 Open Access Cover Both Options...

Page 29: ...ustment Knob to be sure that it is in the first position as shown in Figure 1 6 Figure 1 6 Form Thickness Adjustment Knob NOTE If replacing the ribbon the Form Thickness Adjustment Knob will automatic...

Page 30: ...e ribbon guide from printhead lift up and rotate towards front 5 Remove ribbon cartridge from printer Figure 1 7 Remove Ribbon Guide 6 Move the printhead to the center of the printer NOTE Steps 4 and...

Page 31: ...pad Configuration 1 17 7 Tighten ribbon 8 Snap on ribbon guide 9 Remove slack from ribbon Figure 1 8 Position Ribbon Cartridge In Printer WARNING PRINTHEAD GETS HOT DURING USE USE CAUTION WHEN HANDLIN...

Page 32: ...e does not seat squarely on the ribbon drive rotate the Ribbon Advance Knob in the direction indicated by the arrow on the knob until the cartridge drops into place on the ribbon drive See Figure 1 9...

Page 33: ...User s Guide Keypad Configuration 1 19 Figure 1 9 Install Ribbon Cartridge...

Page 34: ...nter To start the test 1 Load 8 1 2 forms 2 Open the Keypad Door 3 Press the Feature Keyonce LCD will show RUN SELF TEST 4 Press the Enter Key Printer self test will start Figure 1 10 The display will...

Page 35: ...User s Guide Keypad Configuration 1 21 Figure 1 10 Self Test Sample...

Page 36: ...ered by the printer are RS 232 serial RS 422 serial and TTL level 8 bit PC compatible parallel interface Serial and parallel interface connectors are provided on the rear of the printer The 25 pin ser...

Page 37: ...This information should be given to your dealer or distributor to determine the correct cable for your use Attach one end of the cable to the proper connector on the printer and the other end to the h...

Page 38: ...the Value or Value to change baud rate to match host computer 6 Press the Enter Key to save your selection 7 Press the Feature key to select Serial RS 232 8 Press the Value keys to select the desired...

Page 39: ...1 Close the Keypad Door to exit Setup Mode Display will alternate 12 Press the Profile keyto permanently save the profile setting 13 Press the On Off Line Keyto place the printer back on line Press Pr...

Page 40: ...User s Guide 1 26 Keypad Configuration...

Page 41: ...andling 2 1 2 Keypad Configuration 2 1 Keypad Configuration This chapter describes the keypad Ready LED and LCD display The locations of all keys and their functions are illustrated below Figure 2 1 K...

Page 42: ...r is as follows On Printer is on line and ready to accept data Off Printer cannot accept data for any of the following reasons a Printer is off line b Printer is in an error condition c Printer FIFO i...

Page 43: ...n Off Line key functions are the functions printed on the Keypad Door encircling the keypad Primary key functions are used for normal operation Setup Mode functions are active when the Keypad Door is...

Page 44: ...the next form When paper is loaded pressing the Park Path key parks paper into the tractors When paper is not loaded and the printer is off line pressing the Park Path key changes the paper path and a...

Page 45: ...ng this key once advances the paper by one line When the key is pressed for more than second continuous line feeds are performed until the key is released This key allows you to select one of four use...

Page 46: ...rious messages through the LCD display Examples are shown below Features and Values On Line Display Off Line Display Paper Out Conditions Initial Display when Keypad Door is open Left Margin xxx On Li...

Page 47: ...8 8 inches 223 mm Continuous Forms Alternate Paper Path Width 3 to 10 inches 76 2 mm to 266 mm Individual Part Thickness 005 inch maximum 127 mm Total Form Thickness 028 inch maximum 711 mm Number of...

Page 48: ...User s Guide 3 2 Forms Handling 3 2 Paper Paths For best results use the main paper path for thicker stiffer forms Figure 3 1 Paper Feed Paths...

Page 49: ...on Dual Path printer place alternate path tractors in center position Main tractor doors cannot be opened with alternate tractors aligned in front Hint Use least frequently changed paper in main tract...

Page 50: ...the left side of the form in the left tractor Close tractor door Hint Place form on lower 3 pins of tractor drive Hold form in place by pressing against tractor housing before closing tractor door wi...

Page 51: ...ven Improper alignment of paper feed holes Figure 3 3 will result in paper jam Close tractor door 6 If necessary move the right tractor to the right to slightly tension the paper Lock the tractor in t...

Page 52: ...User s Guide 3 6 Forms Handling Figure 3 3 Forms Loading Sheet 1 of 2...

Page 53: ...User s Guide Forms Handling 3 7 Figure 3 3 Forms Loading Sheet 2 of 2...

Page 54: ...Forms Handling 7 Make sure the continuous forms are located directly under the tractors The paper must hang straight Incorrect positioning of the forms may cause a paper jam Figure 3 4 Placement of C...

Page 55: ...t forms go directly to Step 10 Figure 3 5 Turn On Power 9 After the printer initializes press the Load key to load paper When the load key is pressed the Form Thickness Adjustment knob will automatica...

Page 56: ...insert form Use other hand to snug right paper guide against right edge of form Do not buckle forms between paper guides Push in form until leading edge is squarely against rollers Care should be tak...

Page 57: ...d 6 0 verify that the Vertical Gap Position Feature is set to 0 0 located under M8 Form Thickness in the setup mode See Section 4 6 for further instructions on how to change this setting Failure to se...

Page 58: ...inted width of the form in inches excluding pinfeed holes and multiply this value by the font pitch The scale on the tear off bar may be used to estimate margin location for 10 cpi For example if the...

Page 59: ...equipped with cut sheet option open the Top Access Cover and use the metal tear edge just above the top rollers 2 Use the Value and Value keys to move the paper up or down to the position desired for...

Page 60: ...User s Guide 3 14 Forms Handling Figure 3 9 Set First Print Line...

Page 61: ...usted as follows 1 Press the Tear Off key The form should move up to the current tear location 2 Using the Adjust key or the Adjust key move the paper until the perforation is located at the desired t...

Page 62: ...ort cut sheet forms and continuous tractor forms adjust the tear bar metal edge located immediately above top rollers by using this procedure The value will be about 1 40 144 inches NOTE The function...

Page 63: ...User s Guide Forms Handling 3 17 Figure 3 10 Printer Located Under Countertop...

Page 64: ...g this adjustment and run a print sample 2 Inspect the print sample The characters should be easily read with no missing dots Be sure to check the last copy of multi part forms for properly formed cha...

Page 65: ...y from the form if there is smudging smearing or paper handling issues 5 Once the adjustment has been made using the keypad the printer will store the setting in memory only in the selected profile Th...

Page 66: ...y adjust the form thickness setting as follows temporary adjustment not stored in memory a Turn knob clockwise one click until print quality is acceptable b If smudging occurs thickness gap is too sma...

Page 67: ...or 2 Press Menu key to access M2 Forms Control 3 Press Feature key to access the Heavy Forms feature 4 The value in the display represents the location of the printhead for form feeds and paper advanc...

Page 68: ...t printed form 4 Press the Park key The continuous forms will be backed down out of the paper path and held in the forms tractors The display will appear as shown 5 Press the Path key The printer will...

Page 69: ...User s Guide Forms Handling 3 23 Figure 3 12 Main and Alternate Paper Paths Cut Sheet not Shown...

Page 70: ...ll be backed down out of the paper path and held in the tractors The display will appear as shown 4 Press the Path key The printer will shift to the Main Paper Path and automatically load paper If pap...

Page 71: ...ff Line key to go back on line The alternating display indicates which path Main Alt is empty and which form to reload Paper Out Main LOAD CHECKS Paper Out Alt LOAD PROFILE 2 NOTE If the Profile has n...

Page 72: ...icate a paper out condition To enable this feature 1 Open KeypadDoor 2 Press the Next Menu key until Menu 4 is displayed 3 Press Feature until feature is displayed 4 Press Value to turn the feature on...

Page 73: ...ms Control After using the Profile key to select a new profile the operator should either press the On Off Line key or the Load key if paper is not loaded The printer will then park the current form I...

Page 74: ...resume normal operation Example using different path The current profile is named Invoices and the paper path selected by that profile is alternate The new profile named Checks specifies the main pap...

Page 75: ...r 4 After the profile is configured it may be selected for the host computer using DPCL sequences The paper path will be selected according to the profile selection Refer to previous Section 3 12 for...

Page 76: ...B n 2E 58 2E Description This command is used to select Profile n where values of n range from 1 to 4 The Paper Path may be selected by the Host Computer by configuring the Path feature to Main Alt or...

Page 77: ...ine Inch Form Length Margins etc M2 FORMS CONTROL Load Dst Horz Adj etc M3 PERSONALITY Emulations Fonts Character Sets etc M4 PRINTER CONTROL Auto LF Auto CR etc M5 SERIAL CONTROL Baud Rate Parity Han...

Page 78: ...ng each time the application changes Following is an example of some common forms used and specific features that may be programmed into a profile when using these forms Profile Name Feature Value Fea...

Page 79: ...Change to desired profile in this case checks 4 Load the appropriate forms checks 5 Place unit on line For an application that is not stored in a profile call up the profile whose features most close...

Page 80: ...es 4 3 Setup Mode Key Functions To change features open the Keypad Door to enter Setup Mode Figure 4 1 shows the Setup Mode keys and their respective functions A brief description of each key function...

Page 81: ...d for quick setup These include font margins form length and lines inch The features accessed by this key can be changed to correspond to the user s needs The Feature keys are used to select a specifi...

Page 82: ...s Guide 4 6 Features and Profiles 4 4 LCD Display In Setup Mode the LCD display provides the following information Feature Name and Value Menu Names Diagnostic Tests Form Length 88 M1 PAGE FORMAT Self...

Page 83: ...ne 3 Before entering Setup Mode press the Profile key until it displays the profile you wish to print 4 Open the Keypad Door and use the Next Menu key to go to Menu 9 The display will read 5 Press the...

Page 84: ...ng changed 4 Open the Keypad Door 5 Press the Next Menu key as necessary to scroll through the feature menus until you reach the menu containing the feature you wish to change 6 Press the Feature or t...

Page 85: ...r No press any other key This will make the change temporary thus not changing the original profile setting These settings will be valid until profiles are changed again or the printer is powered off...

Page 86: ...to change the Lines Inch to 8 lines 6 Press the Enter key to save the new Lines Inch value 7 Close the Keypad Door to exit Setup Mode The LCD will read Press Profile key to save entry 8 Press the Load...

Page 87: ...t exceed bottom margin Top Margin 1 200 Number of lines from the top of form and the first print line Value cannot exceed form length Bottom Margin 1 200 Bottom margin The last print line allowed on t...

Page 88: ...bs Pressing the Value key selects the column where a horizontal tab may be set or cleared Pressing the Enter key will Set or Clr clear a tab in that column Clear Vert Tabs Clear Vertical Tabs Pressing...

Page 89: ...uring a Load function This feature is only used during paper loading On The print head will move while the paper is being loaded This normally will prevent fanning of a multi part form Load Crg Mov Of...

Page 90: ...must be pressed to return the forms to the print position 1 30 The time in seconds that the form will be in the tear position before automatically returning to the print position This feature works on...

Page 91: ...enabled The maximum value is dependent on the current value of the Horz Adj xxx 144 feature HF xxxxxxxxxxxx On Feed x x 0 0 0 1 0 2 5 0 On page break Disabled Specifies when the Heavy Forms sequence i...

Page 92: ...Cont d Printer Displays Values Description Path xxxxx Either Main Alt Allows the current profile to be paper path specific Paper Speed 3 15 This feature controls the paper feed speed in inches per sec...

Page 93: ...x display feature see Troubleshooting and Maintenance for further information Font xxxxxxxxxx DP 10 DP 12 DP 13 2 DP 15 DP 16 DP 16 5 DP 17 16 DP 18 DP 20 Data processing fonts Italic print quality wi...

Page 94: ...ce Germany Italy Switzerland Canadian Fr Japan Latin Am Spain Denmark Norway Finland Sweden Spain II Denmark II Sp Lat Am Nor Den Swed Fin All nationalities are available in all symbol sets fonts and...

Page 95: ...nidirect Bi Directional printing Unidirectional printing prints left to right only Auto Path SW xx ON OFF When this feature is set to ON and a paper out occurs while printing the printer will automati...

Page 96: ...256 Max Size Less 1024 Window FIFO size Specifies how many bytes of data must be emptied out of a full data buffer before the communication interface will go into the Ready mode Upper limit of this ra...

Page 97: ...g the Barcode Task mode See the J000 command Position the form directly below the last printable pass of the Task mode upon exiting the Task mode Emulates the Barcode 300 exit mode Command Char xxx 33...

Page 98: ...ne the baud rate Serial xxxxx RS 232 RS 422 OFF Selects serial configuration Cable must be configured to match See Appendix B Selecting OFF disables both serial configurations Parity xxxxx None Even O...

Page 99: ...when Buffer below low water mark Will remain high at all times Handshk xxxxxxx ENQ_ACK EXT_ACK X ON X OFF XON ETX XON ENQ NONE Specifies whether to use software handshaking X ON Ctrl xxx Single Robus...

Page 100: ...er out condition Error conditions Inactive when Buffer below low water mark Ack xxxxxx Busy After Before Ack will occur after busy Ack will occur before busy 8th Bit xxxxxxx Enable Disable Printer wil...

Page 101: ...r key will save into non volatile RAM all the current feature values including those affected by the application Reset Profile Pressing the Enter key will reset the current profile features to the fac...

Page 102: ...Control cont d Printer Displays Values Description Max Profile xx 1 2 3 4 This feature is used to limit the number of active profiles thus eliminating the need to cycle through unused profiles This f...

Page 103: ...alf in the second pass The high medium and low values are available in specific optional configurations Adj Form Gap xxx 0 198 Units Allows the user to specify change the form thickness distance Press...

Page 104: ...the printhead Paper must be loaded in the printer before pressing the Enter key To stop test close the Keypad Door or press the Enter key Run Mode test Pressing the Enter key will result in printing f...

Page 105: ...User s Guide Features and Profiles 4 29 Menu 10 System Control NOTE Refer to Appendix D for instructions on accessing Menu 10...

Page 106: ...User s Guide 4 30 Features and Profiles...

Page 107: ...troubleshooting or maintenance beyond the level presented in this chapter The scheduled maintenance that should be performed is periodic cleaning approximately every 3 months Clean the cover with a so...

Page 108: ...se a small vacuum cleaner to remove dust from the carriage platen paper tractors paper out sensors and printer throat A dry lint free cloth may be used to clean accumulated dirt from the carriage shaf...

Page 109: ...ar in the display The printer will automatically go off line when the paper supply is depleted To recover from a paper out condition 1 Load paper into the main tractors 2 Press the Load key to load fo...

Page 110: ...ate tractors run out of paper the following message will appear in the display 1 Load paper into Alternate tractors 2 Press Load key to load forms 3 Press On Off Line key to continue The error message...

Page 111: ...ot reach the platen may be removed by opening the tractors and pulling the paper straight down 5 For cut sheet Paper that has not reached the platen can be dislodged by pressing Park and or Line Feed...

Page 112: ...e Access Cover 3 Clear the obstruction and make certain the carriage can move freely 4 Close the access cover 5 Press the On Off Line key to place the printer on line When the printer goes on line the...

Page 113: ...and Maintenance 5 7 Keypad Lockout The following message is displayed momentarily after pressing a key which has been locked out or delayed This feature can be changed by using the instructions locat...

Page 114: ...diagnostics perform Steps 1 5 1 Open the Keypad Door to access Setup Menu 2 Press Next Menu key until the display appears as shown 3 Press Feature key until display indicates name of diagnostic to be...

Page 115: ...Print Profile This test will print a complete listing of feature settings for the current profile This is normally used to obtain a quick list of the printer feature settings that can be compared with...

Page 116: ...User s Guide 5 10 Troubleshooting and Maintenance Figure 5 4 cont d Print Profile...

Page 117: ...nce 5 11 P N 104217 xx Firmware Part Number This test is normally used by service personnel to determine what level and type of firmware is installed in the printer The test is included in the Print P...

Page 118: ...trolling electronics are operating properly It may be used to identify the cause if dots are missing on the print out In this test one complete line is printed using each wire in the printhead The wir...

Page 119: ...User s Guide Troubleshooting and Maintenance 5 13 Run Mode Test This test requiring 80 column paper will print the current Symbol set in all fonts available in the printer...

Page 120: ...eshooting and Maintenance Run Self Test This test requiring 80 column paper will print an ASCII ripple pattern and will test the internal logic of the printer If this test runs the printer has passed...

Page 121: ...sume that the printer is set up for Proprinter Emulation The illustration below shows two lines of text that were printed by the printer The display dump of this data is shown on the right Starting at...

Page 122: ...memory and reload Profile settings Verify settings by running the Print Profile diagnostic as described on Pages 5 9 and compare the output to your desired configuration If no changes are needed reru...

Page 123: ...t disabled Reset profile and re setup the printer No Host Communication Verify properly selected profile Parallel Check interface cable pin outs cable connections or try a new cable Verify emulation s...

Page 124: ...t down from the tractors and the front of the printer is aligned with the edge of the table top or stand Verify that the ribbon guide is fully seated on the printhead Verify that there are no twists i...

Page 125: ...omp feature value Skewed Print On Cut Sheet Forms Make sure to grab the form in the center and align left edge of the form against the left edge guide Verify the right edge guide is positioned properl...

Page 126: ...of this manual Short Ribbon Life Inspect failed ribbon Ribbon should have two distinct wear bands If only one band is visible ribbon is defective If ribbon fabric shows vertical runs printhead gap is...

Page 127: ...ndshaking Ack and or Busy 8th bit control Reset profile and re setup the printer Loss of Data Buffer Overflow Check interface cable pin outs cable connections or try a new cable Serial Verify emulatio...

Page 128: ...he printer First Print Line Location is Wrong Readjust the first print line using the instructions in Section 3 4 Verify the forms thickness setting is correct for the form being used Enable the High...

Page 129: ...00 000 draft characters Maximum Line Length Main Tractor Path 8 8 inches 223mm 88 columns 10 cpi Alternate Tractor Path 8 8 inches 223mm 88 columns 10 cpi Vertical Pitch 1 2 3 4 6 8 and 12 lines per i...

Page 130: ...5 16 5 17 16 18 20 9 x 10 300 Draft 10 12 13 2 15 16 16 5 17 16 18 20 9 x 12 250 Courier 10 18 x 24 62 Prestige 12 18 x 20 75 Helvetica 12 18 x 24 75 OCR A 10 18 x 36 42 OCR B 10 18 x 36 42 9 x 9 at 3...

Page 131: ...tion A 3 International Character Sets Epson Nationalities DEC Nationalities USA France Germany U K Denmark I Sweden Italy Spain I Japan Norway Denmark II Spain II Latin America USA U K Finland Sweden...

Page 132: ...kness Individual parts not to exceed 005 inches thickness 711 mm without factory approval Cut Sheet 2 inches to 10 5 8 inches 69 8 mm to 269 8 mm 1 to 9 part 028 inches 127 mm max thickness Individual...

Page 133: ...next form The distance advanced is programmable by the user The forms are returned to print position when the key is pressed again or after a user specified timeout period A 6 Communications Interfac...

Page 134: ...ith an average life of 7 10 million characters depending upon printing application A 9 Physical 17 0 inches 431mm wide x 15 7 inches 398mm deep x 12 3 inches 312mm high Dual Tractor Top Roller version...

Page 135: ...vironmental Temperature Non operating 30 to 180 F 34 to 82 C Operating 40 to 104 F 5 to 40 C up to 7 000 ft Derate linearly from 78 to 104 F 25 to 40 C between 7 000 and 10 000 ft Humidity Non operati...

Page 136: ...ter Specifications A 8 A 13 Compliances This unit will comply with the following at the time of production Safety UL 1950 CSA C22 2 No 950M 1989 EN 60950 IEEE587 EN 50082 1 EMI FCC Class A EN 55022 Cl...

Page 137: ...andshaking on the parallel interface the BUSY signal and the ACKNOWLEDGE signal An incoming DATA STROBE will cause BUSY to go high PAPER END The PAPER END signal is an active high signal that will go...

Page 138: ...s B 2 SIGNAL CONDITION BUSY PAPER END SELECT ERROR READY LOW LOW HIGH HIGH FIFO FULL HIGH LOW HIGH HIGH PAPER OUT HIGH HIGH LOW LOW CRG JAM HIGH LOW LOW LOW OFF LINE HIGH LOW LOW HIGH FATAL ERROR HIGH...

Page 139: ...User s Guide Interface Specifications B 3...

Page 140: ...User s Guide Interface Specifications B 4 The following diagram illustrates the signal timing of the parallel interface when Acknowledge is issued after busy Figure B 2 Signal Timing Pattern Sheet 1...

Page 141: ...User s Guide Interface Specifications B 5 The following diagram illustrates the signal timing of the parallel interface when Acknowledge is issued before busy Figure B 2 Signal Timing Pattern Sheet 2...

Page 142: ...lection There are three additional features which allow you to configure the parallel interface to suit your needs Handshake BUSY ACK ACK BUSY BEFORE AFTER and 8th Bit ENABLE DISABLE All three feature...

Page 143: ...rity Odd even or no parity Stop Bit 1 for reception 1 for transmission If the host serial interface is configured for 7 Bit data with no parity data from host computer must contain two stop bits Hands...

Page 144: ...XOFF and ENQ ACK Serial port configuration can only be selected through the front panel Only one handshaking protocol can be selected at a time The DTR protocol can be selected with any handshaking pr...

Page 145: ...when a Print buffer is nearly full within 512 bytes b Paper out condition exists c Carriage jam condition detected d Printer is off line RTS 4 This signal will always be held high RTS will be held hi...

Page 146: ...nter key to accept your selection There are five additional features which allow you to configure the serial interface to suit your needs Parity Data Bits DTR Handshake and Modem Control All five feat...

Page 147: ...Clear to Send In 6 Data Set Ready In 7 Signal Ground 8 Data Carrier Detects In 9 No Connect 10 No Connect 11 Data Terminal Ready Out 12 No Connect 13 No Connect 14 Reserved 15 Reserved 16 Reserved 17...

Page 148: ...rved 4 Reserved 5 Reserved 6 Reserved 7 Signal Ground 8 Reserved 9 No Connect 10 No Connect 11 No Connect 12 No Connect 13 No Connect 14 Transmitted Data Out 15 Transmitted Data Out 16 Received Data I...

Page 149: ...en the printer is powered off Upon power up the last selected profile configuration is loaded into the printer control system All profiles are defaulted to the same factory settings C 1 Menu 1 Page Fo...

Page 150: ...x x 144 Manual Tear FF Manual Time 15s sec sec sec sec Auto Tear OFF Auto Time 5s sec sec sec sec HF Pos Crg 2 0 HF On Feed 0 5 Path Either Paper Speed 15 Varies depending on Top Access cover configur...

Page 151: ...Profile 1 Profile 2 Profile 3 Profile 4 Auto LF Disable Auto CR Disable Wrap Enable Print Bidirect Auto Path SW OFF Vert Graphic OFF Horz Graphic OFF Power Up On Line Buffer Size 3K Window Size 512 D...

Page 152: ...file 3 Profile 4 Baud Rate 9600 Serial RS 232 Parity None Data Bits 8 DTR Enable Handshk X On X Off X On Ctrl Single X Off Ctrl Single Modem Ctrl OFF C 6 Menu 6 Parallel Interface Feature Defaults Pro...

Page 153: ...ename Profile 1 Save Profile Reset Profile SER Prt OFF PAR Prt OFF Port Time 8s Max Profiles 4 These features cannot be user defined C 8 Menu 8 Form Thickness Control Feature Defaults Profile 1 Profil...

Page 154: ...xx Test Printhead Run Mode Test Run Self Test These features cannot be user defined To change these settings follow the direction in Chapter 4 Features It is suggested that the user execute the Print...

Page 155: ...Reset NVRAM Key Lockout All Unlocked Reset Quick List Font DP 10 Lines Inch 6 Form Length 66 Left Margin 1 Right Margin 80 xxxx xxxx xxxx xxxx Add Quick Ftr Delete Quick Ftr Ribbon Life 10M Replace R...

Page 156: ...User s Guide Default Tables C 8...

Page 157: ...ults Selectively lock out individual keypad functions such as Setup Mode using the Key Lock Out feature Reset the Quick Access List to factory defaults Add features to the Quick Access List Delete fea...

Page 158: ...m to the current position and the printhead to platen default position To complete the printer s reset 1 Unload any installed paper 2 Cycle the printer power The LCD will momentarily display Resetting...

Page 159: ...y saved This feature can be set or reset from any profile Any Key Functions necessary to clear an error such as Paper Out Carriage Jam etc are functional immediately regardless if that key has been tu...

Page 160: ...value in this feature indicated the total number of characters in millions that the RIBBON USED feature uses to calculate the percent ribbon used Replace Rib 1 to 100 This value indicates when the pri...

Page 161: ...Path Disables the ability to Park the form Adj Up Disables the ability to make minor adjustments in the print position Form Feed Disables the ability to perform a form feed from the keypad Adj Down D...

Page 162: ...User s Guide System Administration Features D 6...

Page 163: ...A STX 2 2 ESC 27 1B ETX 3 3 FS 28 1C EOT 4 4 GS 29 1D ENQ 5 5 RS 30 1E ACK 6 6 US 31 1F BEL 7 7 Space 32 20 BS 8 8 33 21 HT 9 9 34 22 LF 10 A 35 23 VT 11 B 36 24 FF 12 C 37 25 CR 13 D 38 26 SO 14 E 39...

Page 164: ...51 33 L 76 4C 4 52 34 M 77 4D 5 53 35 N 78 4E 6 54 36 O 79 4F 7 55 37 P 80 50 8 56 38 Q 81 51 9 57 39 R 82 52 58 3A S 83 53 59 3B T 84 54 60 3C U 85 55 61 3D V 86 56 62 3E W 87 57 63 3F X 88 58 64 40...

Page 165: ...E HEX VALUE ASCII CHR DECIMAL VALUE HEX VALUE d 100 64 r 114 72 e 101 65 s 115 73 f 102 66 t 116 74 g 103 67 u 117 75 h 104 68 v 118 76 i 105 69 w 119 77 j 106 6A x 120 78 k 107 6B y 121 79 l 108 6C z...

Page 166: ......

Page 167: ...tion is selected To select a Character Set different from the default select the emulation then character set Each character set table contains characters that may be printed or executed as Control Co...

Page 168: ...User s Guide F 2 ASCII Character Sets F 2 7 Bit ASCII Character Set...

Page 169: ...User s Guide ASCII Character Sets F 3 7 Bit ASCII Character Set Cont d...

Page 170: ...User s Guide F 4 ASCII Character Sets F 3 IBM Code Page 437 Symbol Set...

Page 171: ...User s Guide ASCII Character Sets F 5 IBM Code Page 437 Symbol Set Cont d...

Page 172: ...User s Guide F 6 ASCII Character Sets F 4 IBM Code Page 850 Symbol Set...

Page 173: ...User s Guide ASCII Character Sets F 7 IBM Code Page 850 Symbol Set Cont d...

Page 174: ...User s Guide F 8 ASCII Character Sets F 5 Epson Italic Symbol Set...

Page 175: ...User s Guide ASCII Character Sets F 9 Epson Italic Symbol Set Cont d...

Page 176: ...User s Guide F 10 ASCII Character Sets F 6 Epson Graphics Symbol Set...

Page 177: ...User s Guide ASCII Character Sets F 11 Epson Graphics Symbol Set Cont d...

Page 178: ...User s Guide F 12 ASCII Character Sets F 7 Epson Italic Graphics Symbol Set...

Page 179: ...User s Guide ASCII Character Sets F 13 Epson Italic Graphic Symbol Set Cont d...

Page 180: ...User s Guide F 14 ASCII Character Sets F 8 DEC Supplemental Symbol Set...

Page 181: ...User s Guide ASCII Character Sets F 15 DEC Supplemental Symbol Set Cont d...

Page 182: ...User s Guide F 16 ASCII Character Sets F 9 Nationality Overlay Character Set...

Page 183: ...EL Sounds the printer buzzer BS Backspace HT Horizontal tab LF Line feed VT Vertical tab FF Form feed CR Carriage return SO Shift out Selects enlarged mode for the current line SI Shift in Selects con...

Page 184: ...Set line spacing to 1 8 inch ESC 1 Set line spacing to 7 72 inch ESC 2 Set line spacing to 1 6 inch ESC 3 Set line spacing to n 216 inch ESC 4 Select italic character set ESC 5 Cancel italic character...

Page 185: ...sized printing ESC G Select double strike printing ESC H Cancel double strike printing ESC I Enable disable printing of characters stored in the lower control code area 00hex to 31 hex ESC J Perform a...

Page 186: ...SC Y Select high speed double density graphics ESC Z Select quadruple density graphics ESC Select 9 pin graphics ESC b Set up vertical tabs for Vertical tab channel c ESC l Set left margin ESC j Perfo...

Page 187: ...Double wide mode for the current line SI Shift in Selects condensed printing DC1 Device control 1 Enable printer DC2 Device control 2 Selects 10 character per inch 10 cpi DC3 Device control 3 Disable...

Page 188: ...wnloading characters ESC A Set line spacing to n 72 inch ESC B Set vertical tabs ESC C Set forms length in lines ESC C Set forms length in inches when first variable is a null ESC D Set horizontal tab...

Page 189: ...t Superscript or Subscript characters ESC T Cancel Superscript or Subscript characters ESC U Select Cancel Unidirectional print mode ESC W Select Cancel Double wide print ESC X Set left and right marg...

Page 190: ...oduces an escape sequence ESC A Select UK character set language ESC B Select USA character set language ESC C Select Finland character set language ESC E Select Norway character set language ESC H Se...

Page 191: ...r product ID ESC n d Go to line number n ESC n e Advance by n lines ESC g Clear horizontal tab at current column ESC 0g Clear horizontal tab at current column ESC 2g Clear all horizontal tabs ESC 3g C...

Page 192: ...Select 10 characters per inch ESC 0w Select 10 characters per inch ESC 1w Select 10 characters per inch ESC 2w Select 12 characters per inch ESC 3w Select 13 2 characters per inch ESC 4w Select 16 5...

Page 193: ...DEC LA 120 Cont d ASCII Command DEC LA 120 Command Description ESC 5z Select 3 lines per inch ESC 6z Select 4 lines per inch ESC n Go to column n ESC L Set horizontal tab at current column ESC nt Set...

Page 194: ...t Enlarged Mode By Line ESC Escape ESC PC ESC Select 10 Pitch Characters ESC 6 Select 10 Pitch Characters ESC P D ESC Select 16 2 3 Pitch Characters ESC 7 Select 16 2 3 Pitch Characters ESC P I ESC Se...

Page 195: ...Margin ESC N1 N2 r Set Top and Bottom Margin ESC Nt Set Form Length ESC C n or ESC 2 n Set Form Length ESC P L O ESC or ESC Load Default Form ESC H Set Horizontal Tab At Current Print Column ESC g or...

Page 196: ...s ESC 4g Clear All Vertical Tabs ESC Nd Tab To Line N ESC Ne Advance Paper N Lines ESC 2 Set Line Spacing To 1 6 Inch ESC 0 Set Line Spacing To 1 8 Inch ESC A Set Line Spacing To n 72 Inch ESC 3 Set L...

Page 197: ...arriage Return SO Select Double Wide Print SI Cancel Double Wide Print ESC Escape DEL Delete ENQ or FS Enter Anadex Graphics ACK or GS Exit Anadex Graphics With No Forms Correction ESC 5w Select 5 Pit...

Page 198: ...ect Character Set US ASCII ESC C Select Character Set Finland ESC H Select Character Set Sweden ESC E Select Character Set Norway Denmark ESC R Select Character Set France ESC K Select Character Set G...

Page 199: ...All Horizontal Tabs ESC3 Set Vertical Tab At Current Print Line ESC 1g Clear Vertical Tab At Current Print Line ESC nv Set A Vertical Tab ESC n1 n2 nxv Set Vertical Tabs ESC 4g Clear All Vertical Tab...

Page 200: ...mn By n Columns ESC nd Set Print Line To Line n ESC ne Advance Print Line By n Lines ESC E Execute Carriage Return And Line Feed ESC D Perform Line Feed ESC 8 or ESC N Perform Reverse Half Line Feed E...

Page 201: ...ttom Margin I5 P1 Left Margin I6 P1 Right Margin I7 P1 Manual Tear Time I8 P1 Automatic Tear Time I10 P1 Paper Slew Speed I11 P1 Buffer Size Control I13 P1 DGCL or Bar Code Command Character I15 P1 Co...

Page 202: ...tal Tabs A2 P1 P2 P32 Clear Horizontal Tabs A3 P1 P2 P32 Set Vertical Tabs A4 P1 P2 P32 Clear Vertical Tabs F2 P1 Tractor Horizontal Adjust Distance F5 P1 Tear Off Distance R1 P1 Clear All Horizontal...

Page 203: ...arcode Recognition B10 P1 One Dot Overlap B11 P1 Twinax Coax Command Pass Through B12 P1 Twinax Font Lock B13 P1 Twinax Margin Lock B14 P1 Twinax Vertical Pitch Lock B15 P1 Twinax Forms Length Lock B1...

Page 204: ...aphics B30 P1 Horizontal Graphics B31 P1 High Impact B32 P1 DIGL Auto Form Feed B34 P1 Double Wide B37 P1 Ignore FF at TOF COAX only E1 P1 Manual Tear E2 P1 Emulation Mode E3 P1 Font Pitch E4 P1 Symbo...

Page 205: ...acter Set E17 P1 Coax Paper Out Timer E18 P1 Baud Rate ASCII Only E19 P1 Serial Configuration ASCII Only E20 P1 Parity ASCII Only E21 P1 Serial Handshake Mode ASCII Only E22 P1 Parallel Handshake Mode...

Page 206: ...User s Guide G 24 Escape Sequence Quick Reference...

Page 207: ...e line types solid dashed dotted and dash dotted being user selectable Draw variable length and variable width boxes up to 13 2 inches horizontally by 13 2 inches vertically with the box types solid d...

Page 208: ...ault command character for the DGCL mode The command character is the leading character in any valid DGCL command sequence Valid selectable command characters would be any printable ASCII code between...

Page 209: ...the active emulation mode It should be emphasized that the only DGCL command recognized from the base emulation mode is the DGCL entrance command PY Upon entering the DGCL Transparency mode certain fe...

Page 210: ...s Guide H 4 Transparency Mode Table H 1 Transparency Mode Command Sequences Command DGCL Command Description SP NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF VT FF CR SO SI 0 DLE 1 DC1 2 DC2 3 DC3 4 DC4 5...

Page 211: ...CAB 9 EM SUB ESC FS GS RS US A Disable data suppression E CCW Landscape mode F Enable control code suppression G General purpose terminator J Nested Vert Repeat terminator M Portrait mode N Change co...

Page 212: ...able double dot density g Disable unidirectional printing h Enable unidirectional printing j Enable one dot overlap barcode printing k Disable one dot overlap barcode printing To remain compatible wit...

Page 213: ...ed above are ignored in the task mode If you are entering a large task and need to enter data on a new line you can enter a F command to suppress the ASCII control codes and avoid terminating the task...

Page 214: ...de Suppression Retains passed value Double Vertical Dot density Retains passed value Horizontal Repeat Retains passed value Unidirectional Print Retains passed value One Dot Barcode Overlap Retains pa...

Page 215: ...n Off F Enable Control Code Suppression G General purpose terminator H Set character height J Set vertical positioning KF Turn vertical double density On Off Lb Draw a box four types available Ll Draw...

Page 216: ...02 T0010PART NO X Part number title A J122 T0010QUANTITY X Quantity title A J133 T0026 Q X Quantity code A J232 0010SUPPLIER X Supplier title A J243 T0026 V X Supplier code A J312 T0010SERIAL X Serial...

Page 217: ...User s Guide Transparency Mode H 11...

Page 218: ...User s Guide H 12 Transparency Mode...

Page 219: ...ironmental A 8 Epson Graphics Symbol Set F 10 Epson Italic Graphics Symbol Set F 13 Epson Italic Symbol Set F 8 Error Messages 5 17 F Features 2 8 4 1 4 9 4 12 5 17 C 6 D 1 D 3 Features Available In S...

Page 220: ...inter Self Test 1 20 Printhead Life A 5 Profile Control 3 26 3 30 4 26 C 5 Profile Feature Listing 4 8 Profile Name Feature Value 4 2 Profiles 3 23 3 25 4 1 C 14 C 5 Q Quick Start Up 1 2 R Ready LED 2...

Page 221: ...05 388 5799 PH 805 484 5282 FX Charlotte Operation 4216 Stuart Andrew Blvd Charlotte NC 28217 704 523 8500 PH 704 525 6104 FX AMT Datasouth International Unit B Pinnacle 15 Gowerton Rd Brackmills Nort...

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