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How do I add my existing camera to a new APOLLO account?
a)
To move your existing camera from one APOLLO account to another you will first need to remove the
camera from your existing account. To do this open the APOLLO app and login to access the home
screen. Tap on the trash can icon to remove the camera.
b)
Once the camera is removed, create a new APOLLO account and run through the setup wizard to add
the camera to your new account. Note: you will not be able to transfer any Cloud Recording Plans
from one account to another.
I see a grey screen when the camera preview shows that its online or the camera video seems choppy or
sluggish.
a)
Check that your mobile device has a good Internet connection. If you are using a 3G or slower data
connection you may want to switch to a Wi-Fi connection when available or LTE/4G.
b)
Check the speed of your Internet service provider. The camera requires moderate Internet speeds to
operate normally.
c)
Your Wi-Fi signal may be weak or your Internet speed is slow. Try to connect the camera to a
stronger Wi-Fi signal or change the channel of your Wi-Fi network to a channel with less interference.
You can do this from your router’s control panel. To find out which channel will provide a better Wi-Fi
