AMPW 400-1000L I&O Manual
71
LIMITED WARRANTY FOR AMPW COMMERCIAL CONDENSING WATER HEATERS
Stainless Steel Heat Exchangers and Parts/Accessories
Subject to the terms and conditions set forth below, Thermal Solutions, Lancaster, Pennsylvania hereby extends the following limited warranties to the
original owner of a commercial grade water heater or Thermal Solutions supplied parts and/or accessories manufactured and shipped on or after June
1, 2019:
One Year Limited Warranty On Commercial Water Heaters and Parts / Accessories Supplied by Thermal Solutions
Thermal Solutions warrants to the original owner that its commercial grade stainless steel water heaters and parts/accessories comply at the time of
manufacture with recognized hydronic industry standards and requirements then in effect and will be free of defects in material and workmanship under
normal usage for a period of one year from the date shipment. If any part of a commercial grade heater or any part or accessory provided by Thermal
Solutions is found to be defective in material or workmanship during this one year period, Thermal Solutions will, at its option, repair or replace the
defective part (not including labor).
Ten Year Heat Exchanger Warranty
Thermal Solutions warrants to the original owner that the heat exchanger of its commercial grade stainless steel water heaters will remain free from
defects in material, workmanship and thermal shock under normal usage per the product’s installation and operation manual for the time period spec-
ified in the chart below to the original owner at the original place of installation. If a claim is made under this warranty during the “No Charge” period
from the date of shipment, Thermal Solutions will, at its option, repair or replace the heat exchanger (not including labor). If a claim is made under this
warranty after the expiration of the “No Charge” period from the date of shipment, Thermal Solutions will, at its option and upon payment of the pro-rated
service charge set forth below, repair or replace the heat exchanger. The service charge applicable to a heat exchanger warranty claim is based upon
the number of years the heat exchanger has been in service and will be determined as a percentage of the retail price of the heat exchanger model
involved at the time the warranty claim is made as follows:
NOTE: If the heat exchanger involved is no longer available due to product obsolescence or redesign, the value used to establish the retail price will
be the published price as set forth in Thermal Solutions Repair Parts Pricing where the heat exchanger last appeared or the current retail price of the
then nearest equivalent heat exchanger, whichever is greater.
Ten Year Pressure Vessel Shell Warranty
Thermal Solutions warrants to the original owner that the pressure vessel shell assembly of its commercial grade stainless steel water heaters will
remain free from defects in material and workmanship under normal usage for the time period specified in the chart below to the original owner at the
original place of installation. If a claim is made under this warranty during the “No Charge” period from the date of shipment, Thermal Solutions will, at
its option, repair or replace the pressure vessel (not including labor). If a claim is made under this warranty after the expiration of the “No Charge” period
from the date of shipment, Thermal Solutions will, at its option, repair or replace the pressure vessel.
NOTE: If the pressure vessel involved is no longer available due to product obsolescence or redesign, the value used to establish the retail price will
be the published price as set forth in Thermal Solutions Repair Parts Pricing where the heat exchanger last appeared or the current retail price of the
then nearest equivalent heat exchanger, whichever is greater.
ADDITIONAL TERMS AND CONDITIONS
1. Applicability: The limited warranties set forth above are extended only to the original owner at the original place of installation within the United States
and Canada. These warranties are applicable only to water heaters, parts, or accessories designated as commercial grade by Thermal Solutions and
installed and used exclusively for purposes of commercial space heating or domestic hot water generation through a heat exchanger (or a combination
for such purposes) and do not apply to residential grade products or industrial uses.
2. Components Manufactured by Others: Upon expiration of the one year limited warranty on commercial grade water heaters, all water heater com-
ponents other than heat exchangers manufactured by others but furnished by Thermal Solutions (such as circulator and controls) will be subject only
to the manufacturer’s warranty, if any.
3. Proper Installation: The warranties extended by Thermal Solutions are conditioned upon the installation of the commercial grade water heater, parts,
and accessories in strict compliance with Thermal Solutions installation instructions. Thermal Solutions specifically disclaims liability of any kind caused
by or relating to improper installation.
4. Proper Use and Maintenance: The warranties extended by Thermal Solutions conditioned upon the use of the commercial grade water heater, parts,
and accessories for its intended purposes and its maintenance accordance with Thermal Solutions recommendations and hydronics industry standards.
For proper installation, use and maintenance, see all applicable sections of the Installation and Operating, and Service Instructions Manual furnished
with the unit.
5. This warranty does not cover the following:
a. Expenses for removal or re-installation. The owner will be responsible for the cost of removing and reinstalling the alleged defective part or its re-
placement and all labor and material connected therewith.
a. Expenses for shipping and handling. The owner will be responsible for the cost of transportation and handling to and from Thermal Solutions. Alleged
defective part must be returned to factory for warranty determination unless authorized in writing otherwise.
b. Components that are part of the heating system but were not furnished by Thermal Solutions as part of the commercial water heater.
c. Improper burner set-up or adjustment, control settings, care or maintenance.
d. This warranty cannot be considered as a guarantee of workmanship of an installer connected with the installation of the Thermal Solutions water
heater, or as imposing on Thermal Solutions liability of any nature for unsatisfactory performance as a result of faulty workmanship in the installation,
which liability is expressly disclaimed.
e. Water heaters, parts, or accessories installed outside the 48 contiguous United States, the State of Alaska and Canada.
f. Damage to the water heater and/or property due to installation or operation of the water heater that is not in accordance with the water heater instal-
lation and operating instruction manual.
i. Any damage or failure of the water heater resulting from hard water, scale buildup or corrosion the heat exchanger. Any damage caused by improper
fuels, fuel additives or contaminated combustion air that may cause fireside corrosion and/or c logging of the burner or heat exchanger.
j. Any damage resulting from combustion air contaminated with particulate which cause clogging of the burner or combustion chamber including but
not limited to sheetrock or plasterboard particles, dirt, and dust particulate. Any damage, defects or malfunctions resulting from improper operation,
maintenance, misuse, abuse, accident, negligence including but not limited to operation with insufficient water flow, improper water level, improper
water chemistry, or damage from freezing.
k. Any damage caused by water side clogging due to dirty systems, corrosion products from the system, or improperly maintained water conditions.
Service Charge as a % of Retail Price
Years of Service
1
2
3
4
5
6
7
8
9
10
Heat Exchanger
NO CHARGE
20
40
60
80 100
Pressure Vessel Shell
NO CHARGE