7 3 0 2 010 - 10 0 Rev. A
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE CORRECTIVE ACTION
Does not flush
a. Water supply valve closed.
a. Open valve and allow water to fill tank.
b. Supply line blocked.
b. Shut off water supply, disconnect supply line, and inspect
all gaskets and washers. Reassemble. Also, see Fluidmaster
maintenance (see step 12).
c. Flush valve chain too loose or disconnected.
c. Readjust chain length as required.
d. Sand or debris lodged in water control.
d. Shut off water supply. Remove cap and clean per Step 12.
Poor or sluggish flush
a. Bowl water level too low.
a. Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
b. Supply valve partly closed.
b. Open supply valve fully. Be sure that proper supply tube size is used.
c. Partially clogged trapway and/or drain pipe and/or vent.
c. Remove obstruction. Consult a plumber if necessary.
d. Supply pressure too low.
d. Normal supply pressure must be at least 20 psi.
Toilet leaks
a. Poor supply line connection.
a. Review Step 8 of installation procedure.
b. Poor bowl to tank/floor connection.
b. Review Step 4 through 6 of installation procedure.
Toilet does not shut off
a. Flush valve chain too tight, holding flush valve open.
a. Readjust chain length as needed. Review step 9.
b. Flush valve seat and/or flapper worn or deformed.
b. Replace flapper/flush valve assembly, as needed.
c. Sand or debris lodged in water control.
c. Shut off water supply. Remove cap and clean per Step 12.
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In the United States:
American Standard Brands
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty information may also be
obtained by calling the following toll free number: (800) 442-1902
www.americanstandard-us.com
In Canada:
AS Canada ULC
2480 Stanfield Rd.
Mississauga, Ontario
Canada L4Y 1S2
Toll Free: (800) 387-0369
www.americanstandard.ca
In Mexico:
Customer Service Manager
AS Maquila, S.A. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
www.americanstandard.com.mx
