Amanda Work.Group/Windows 3, User Manual

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70 Using Amanda@Work.Group/Windows Workstation Features
The Call List box has the following columns:
To screen a call on your workstation:
1. If you have speakers, click Play Name to hear the caller’s name and company.
2. Based on the caller’s description, you do one of the following:
• Connect to the caller:
a. If you are currently taking to a caller, end that call and hang up.
b. On the Amanda Call Control for Unified Messenger window, click Con-
nect.
c. Answer your telephone when it rings.
T
IP
: To connect, you can also double-click the call or select the call
and press Enter.
• Put the caller on hold:
a. On the Amanda Call Control for Unified Messenger window, select a
greeting for the caller from the drop-down list box beneath the Hold but-
ton.
Column Contents
Number The number given to the incoming call.
When a call arrives, Amanda Unified Mes-
senger gives it the number 1 when there are
no other calls in the Call List. Otherwise, the
call is given the next available consecutive
number.
Caller ID The mailbox number for a call from another
Amanda user; the caller’s number for out-
side calls that provide Caller IDs.
Time Called The date and time the call arrived.
Elapsed Time The number of seconds that have passed
since the call arrived.
Timeout The number of seconds left before the op-
portunity to take action on this call ends.
State A line of text indicating the current state of
the call, such as:
New Call
On Hold
Transferred caller: xxx
Call went to voice mail
Connecting
Caller disconnected
Caller went to another mailbox
Caller disconnected
Connected
Lost connection
Sent to voice mail after server timeout
Caller recorded message
Caller elected not to leave message
Caller recording message
Description The text you entered after clicking the Set
Description... button; this becomes part of
the call history for later reference.