Amanda Work.Group/Windows 3, User Manual

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Chapter 3: Using Amanda Unified Messenger 55
Then, when you do not answer your telephone, Amanda plays your current greeting.
When your extension is busy, Amanda plays your custom busy greeting. To identify you
and/or your mailbox, Amanda plays your name and extension recording.
If you are screening call from your workstation, you control which greeting the caller
hears as you transfer the call, put the caller on hold, or ask the caller to leave a message.
Sample Greetings
This section contains sample greetings for a variety of occasions. It is important that each
greeting be as informative as possible.
Work-hours Greeting
When Amanda rings your extension and you do not answer, the caller hears a greeting.
You can have up to seven of these greetings. For example, you can have a daytime
greeting, an after-hours greeting, and a vacation or on-the-road greeting. Until you record
a greeting, Amanda plays the system greeting, “Please leave a message for,” followed by
your name and extension recording. (If you have not recorded the name and extension
recording, Amanda plays your mailbox number.)
For example: “This is Chris. I’m away from my desk or on another line. You can bypass
this greeting by pressing the # sign twice. To speak to someone else right now, enter that
person’s extension or press 0 for assistance. If you leave me a detailed message at the tone,
I’ll get back to you as soon as possible.”
These greetings can be manually selected by you or they can be scheduled by an
administrator.
After-hours Greeting
Many Amanda administrators set up each mailbox so that greeting 1 plays for routine
working hours and greeting 2 plays for after-hours calls. Here is an example:
“You have reached the office of Chris Wang at Homestead, Inc. after hours. No one at
Homestead can answer your call right now. Leave a detailed message at the tone, or call
during office hours: 10
A
.
M
. to 6
P
.
M
., Monday through Friday.”
Away-from-the-office Greetings
“Chris Wang of Homestead, Inc. will be out of town until Monday, May 5
th
. While I am
gone, my associate, Matthew Lee, is handling all my business calls. Please call Matthew at
Extension 557. I will be unable to check my messages until I return.”
“Chris Wang of Homestead, Inc. will be off-site until Monday, May 5
th
. While I am gone,
my associate, Matthew Lee, is handling my business calls. Please call Matthew at
Extension 557 or leave me a message. I will be checking my messages daily.”
Your Amanda administrator can copy your messages to both you and a coworker while
you are on vacation or only to that coworker. (The administrator can stop the message
copying when you return.) If someone else is getting your messages, you might want to
use the following greeting: