Copyright 2008 The Amanda Company, All Rights Reserved
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Chapter 16: How to Create a Hunt Group
Click on the advanced tab and then manual edit configs. In the drop down list choose the
extensions.conf
file and click open. Once the file is open, scroll down until you find the
[druid-users]
context. Add the following lines to the bottom of the context modifying the
SIP extension values to the telephone extensions you would like to include in your hunt
group. This hunt group is linear and will ring each extension in order. If calls go
unanswered to the hunt group the caller is sent to voicemail for extension/mailbox 101 for
this example. Save the file and do a reload.
Once the config file has been reloaded you can easily program any or all incoming lines
to ring into the hunt group. In this example, hunt group 200 will ring extensions 101, 102,
and 103 for 10 seconds each. If the call is not answered the caller will be sent to
voicemail for mailbox 101 where they can record a message.
exten=>200,1,Dial(SIP/101,10)
exten=>200,2,Dial(SIP/102,10)
exten=>200,3,Dial(SIP/103,10)
exten=>200,4,VoiceMail(u101)
Looking at the syntax for this example, when someone dials extension 200, first
extension 101 will be called. Extension 101 will ring for 10 seconds, and then the call will
be routed to extension 102. Extension 102 will ring for 10 seconds, and then the call will
be routed to extension 103. Extension 103 will ring for 10 seconds and if the call goes
unanswered the caller will be sent to voicemail for extension 101. The caller will hear the
unavailable message (u) for extension 101 where they can leave a message. If you
would like the caller to hear the busy message of mailbox 101 change the u to a b (for
example b101).
If you would like the caller to hear music as opposed to ringing while waiting for their call
to be answered, you can modify the Dial sequence like this:
exten=>200,1,Dial(SIP/101,10,m)
Tip: Keep in mind that you must
change the values of SIP/ext to the extensions you wish
to ring and that you can change the pilot number (dialed number to reach the hunt group)
200 to whatever number you would like to use.
