Copyright 2008 The Amanda Company, All Rights Reserved
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Chapter 9: Creating IVR Menus (Auto Attendants)
To create an IVR menu click on the
Services
tab, and then click
IVR Management
. An
IVR menu is your basic auto attendant. The Vdex can create an unlimited number of auto
attendants. Each FXO or SIP trunk can have its own custom IVR menu, or they can all be
configured for the same IVR menu. When creating an IVR menu, you can define the
following options:
Name
Enter a name for the IVR menu. The name will be used
when directing incoming calls to the IVR menu (use
Dialplan/Manage Inbound Routes/DID’s to direct FXO or
SIP trunks to IVR menus).
IVR Message Sounds
Define the sound file(s) to be played when a caller reaches
the IVR menu. Sounds can be uploaded or recorded via
telephone.
Wait for
The number of seconds the Vdex will wait after the IVR
message is played before processing the on timeout goto
definition.
On Timeout Goto
When a caller doesn’t take any action, their call can be
redirected back to the start menu (back to the top of the
IVR menu, repeating the menu) or to an extension (such as
an operator).
Allow Direct Dialing to
local extensions
When enabled, callers can dial extensions from the IVR
menu. When disabled, callers can only dial key actions
(single digit menus) or wait for the timeout to occur.
Add key action
Used to define single digit menu options. Menus (0-9) can
connect to an extension, conference room, directory, or go
directly to voicemail for a specific extension.
Recording IVR Message Sounds
There are two methods of recording IVR sounds. You can either use any SIP or IAX
extension connected to the Vdex40 system, or use the GUI to upload a sound file to the
system.
To record IVR message sounds via telephone:
Using any extension, you can
dial 7900 – 7909
to record IVR message sound files ivr_g0
through ivr_g9 (IVR greeting 0 through IVR greeting 9), up to a maximum defined length
of 5 minutes. Once recorded these sound files will be accessible from the
sounds/druid-
sounds
folder. After recording an IVR message, you can
dial 7910-7919
to listen to your
recordings.
