Appendix
105
Troubleshooting
Administration
General Operation
Symptom
Possible Cause
Action
After upgrading
firmware, the KN9108
/ KN9116 still appears
to be using the old
firmware version.
Your Internet browser is
displaying cached web
pages and has not fetched
new versions of the
KN9108 / KN9116 web
pages.
Delete all temporary Internet files
and cookies, close the Internet
browser, and then open a new
instance of the browser.
Problem
Resolution
Erratic Operation
Press and hold the Reset Switch (see page 7)
for longer than three seconds.
Mouse and/or keyboard not
responding due to improper mouse
and/or keyboard reset.
Unplug the cable(s) from the console port(s),
then plug it back in again.
Sudden loss of network connection
due to local reset of KN9108 /
KN9116.
Close your KN9108 / KN9116 connection. Wait
approximately 30 seconds, and log in again.
Mouse Pointer Confusion
If you find the display of two mouse pointers
(local and remote) to be confusing or
annoying, you can use the
Toggle Mouse
Display
function to shrink the non-functioning
pointer. See page 62 for details.
kn9108_9116_2007-09.book Page 105 Friday, September 21, 2007 10:39 AM
