Altigen MaxSupervisor, Manual

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20 MaxSupervisor Manual
To redirect a call from queue
To redirect a call from queue, select a queued call from the list, then click
the Redirect button at the bottom of the tab. MaxSupervisor
pops up a window that lists extensions and speed dial numbers. Click a
number and click OK to redirect the call to that number. You may also type
the extension or speed dial number in the Number to Forward box.
Note: The Allow Redirect Call / Change Priority setting in
MaxAdministrator (Workgroup Configuration, Queue
Management tab) must be checked for your extension before you
can redirect calls from queue.
To reassign call priority
To reassign call priority to a queued call, right-click on the call and select
a priority level from 1 - 9.
Note: The Allow Redirect Call / Change Priority setting in
MaxAdministrator (Workgroup Configuration, Queue
Management tab) must be checked for your extension before you
can change call priority.
Configuring the Queue with Color-Coding and Alerts
You can assign different colors to different call priorities and be alerted
when the queue reaches specified limits. To do so, click the Configuration
button at the top right of MaxSupervisor.