Altigen MaxSupervisor, Manual

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MaxSupervisor Manual 9
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• Choose to hide specific rows. If Show All Rows is checked, the
Hide Row column is available. Check the Hide Row check box of
each workgroup you don’t want to see listed in this sign-in dialog
box, and then uncheck the Show All Rows option. The workgroups
you want to hide are now hidden. If the Monitor column check box
of any of those workgroups had been checked, they are
automatically unchecked when they are hidden.
• Choose to see all rows. To see all workgroups listed again, check
the Show All Rows option. MaxSupervisor remembers the Hide
Row check boxes you checked and retains those checks.
5. Check the Save workgroup password check box, if you want to store
the passwords so you don’t have to type them the next time you log in.
6. Click Sign in. A progress bar shows you the progress of the sign-in. It
takes some time to populate the call information in the agent state
when MaxSupervisor first starts up.
Version Mismatch Dialog Box
If your version of MaxSupervisor doesn’t match the version of MAXCS on
the system server, you are prompted for upgrade permission when you try
to log in. If you allow upgrade at this time, the MaxSupervisor startup is
terminated and a software upgrade session is started. Restart
MaxSupervisor to run the newer version. (See “Automatic Upgrade” on
page 4 for more details.)
When Connection Is Broken
When a connection with the phone server is broken, a message box pops up
asking if you want to connect again. Clicking Yes will restore the
connection without you having to go through the log-in process again.
Overview of the Main Window
Once you log in to MaxSupervisor, the main window appears. This window
provides views to monitor all the workgroups you selected.
You can customize the MaxSupervisor display: select only the columns
you need, rearrange the columns and tabs to suit your needs, and sort in
ascending and descending order.